Zoom Reviews

“accessible meetings and recording”

Pros

Has been really helpful during the lockdown for joining meetings and classes. The interface is very accessible and simple to use which makes everything easy. The recording feature is also a big plus since it lets me save my meetings and online classes for later.

Cons

Most annoying part has been the 40 minute time limit. It would be much better if they increased it to at least 1 hour.

“handy features”

Pros

The platform has a clean, user friendly interface so getting around it and using it feels very easy. It also comes with some really nice features, like virtual background changes, a participant joining progress bar and screen visibility options that help with participant feedback.

Cons

My biggest concern is the overall security of the platform. There have been plenty of stories about random troublemakers getting into video calls and causing disruptions.

“better team communication”

Pros

Something I really appreciate is how simple it is for our healthcare team to stay connected. It really supports a multidisciplinary way of working and makes collaboration across the team much better.

Cons

At the same time, the frequent tech and connectivity problems are frustrating. Screen sharing can also be tricky at times which makes the experience less reliable than it should be.

“Works for webinars”

Pros

Whether it's video conferences, distance learning, webinars or other online events, this software has been the best option for me. The chat works really well too, along with the video and audio features. I highly recommend it because I honestly can't think of a better tool. It's the platform I rely on for all of my weekly meetings.

Cons

The only time I run into any trouble is when the internet connection isn't fast or stable enough.

“essential for remote communication”

Pros

One of the best things about the platform is that people outside our organization can join meetings without needing their own subscription which makes it much more accessible. It's easy enough for users with any level of digital comfort so it feels far less intimidating and makes connecting with others simple. During COVID and throughout remote work, this platform was incredibly valuable for keeping our institution operating and allowing us to stay in touch both internally and externally.

Cons

Where the platform becomes frustrating is when you need to make account changes, like upgrading or downgrading webinar capacity or dealing with billing questions. The chat support is very limited, email replies can take several days or even longer and there's no toll-free customer service number to call. Although the core features are accessible some customization settings are not very clear and there isn't a fast way to get answers when you need them. In a time-sensitive situation, that can be really aggravating.

“great fit for remote work”

Pros

It fits nicely into our business workflows, it's easy to use and the newer features have really helped make working from home feel much more smooth.

Cons

It's still missing a profile-saving option. For example, it would be helpful to keep one virtual background for executive meetings and a different one for regular team calls.

“Smooth to operate”

Pros

Running video meetings and webinars through the platform has been excellent. The platform is easy to use and it has been consistently reliable without creating any issues for us. Good software should blend naturally into day-to-day business operations and the platform definitely does that.

Cons

I'd change the overall look and feel of the interface. Compared with Microsoft Teams or Google Meet, the platform's design doesn't feel quite as modern or polished.

“my opinion”

Pros

Handling video calls with a large number of participants is one of the platform's biggest strengths and I can choose exactly who is allowed to speak, share video, turn on their camera or simply attend the meeting. That level of control is really useful especially when privacy matters because the software gives hosts a lot of options to manage the session the way they want. Audio and video quality are usually very reliable as well and when there is a problem, it is almost always due to the internet connection rather than the platform itself.

Cons

A downside is that it is paid software so it may not attract as many users as other video call platforms like Google Meet or Microsoft Teams that are free to use. There is a free version of the platform but it does not include the same set of tools and meetings are limited to 40 minutes. Another concern is privacy since many users have reported that the administrator feature allowing cameras to be turned on without the user's authorization can be a serious risk.

“Communicatio flow”

Pros

The platform has been a favorite for us because it's easy for both our employees and interview candidates to use. It keeps communication flowing well and makes collaboration and regular meetings feel pretty smooth overall.

Cons

Dealing with the different pricing and usage tiers can be a bit frustrating at times although having the option to combine free and paid accounts is definitely helpful. The feature set also varies between the mobile app and the desktop version so switching back and forth is not always very convenient.

“Good audio and video quality”

Pros

Video and audio quality are excellent as long as your internet connection is decent, with no sync issues, lag or noticeable delays.

Cons

A frustrating part is that some settings and configurations are handled in the desktop app while others are only available in the web portal which is really inconvenient.

“Useful features”

Pros

Long before the pandemic made tools like this part of everyday work, I was already using the platform and other similar platforms all the time. At this point I've become a bit of a power user and I'm still really happy with its overall functions and how simple it is to use.

Cons

A limitation is that team members using older devices can't take advantage of every feature, such as virtual backgrounds, filters and similar extras.

“reliable meetings on any connection”

Pros

The interface feels clean and accessible so getting around the software is very easy. It also performs really well even when the internet connection is slow.

Cons

I honestly don't have anything negative to say about this software.

“simple controls”

Pros

Using the software feels very easy overall and the audio and video quality are consistently clear with sharp resolution.

Cons

Something that could be improved is how breakout rooms are shown to participants. Some people seem to have trouble finding the icon and it appears to vary by device. It would also help if hosts had an option to hide every participant's video feed at once. On top of that, users need more noticeable reminders to install the latest updates. I ran into an issue while trying to assign participants to breakout rooms because the version I had didn't support that feature. A more visible alert, like a flashing banner reminding users to update monthly or quarterly, would be useful.

“essential for school and calls”

Pros

Between the subscriptions many colleges provide to students and the free 40-minute option for anyone without a paid plan, it has become a real everyday necessity since the pandemic. I use it constantly for school meetings and also to stay in touch with friends after we ended up living far apart.

Cons

There are still a few minor annoyances with the features. When someone shares their entire screen, the app instantly pulls the window over to the platform which can be disruptive. It also doesn't let you adjust incoming video or audio quality which would really help when bandwidth is limited.

“Wide adoption”

Pros

Getting started with the platform is easy and the setup process doesn't take much effort. Since so many customers and clients already know how to use it, meetings feel more convenient right away. The call quality also keeps getting better over time which has been a real plus.

Cons

One thing that could be improved is the way the platform alerts you when you try to talk while still muted. A more noticeable or effective notification would help.

“Used it everday”

Pros

Since the COVID-19 pandemic began I've been using this software almost every day for online training sessions and meetings with colleagues. The platform works across multiple operating systems, including Windows android and Apple devices which makes it really convenient to stay connected and share important content while on the move. It's also very user friendly so even with just a little familiarity, you can start using it without much trouble.

Cons

It would be even better if the platform added more features especially stronger integration with other platforms and software.

“works as it should”

Pros

Everything in the platform works the way it's supposed to. It doesn't try to pack in a bunch of unnecessary extras but the features it does offer are done really well. In large meetings, the gallery view is better than what I've seen from any of the other competitors.

Cons

It's not as tightly integrated with Microsoft 365 as Teams. And before we were on 365, it wouldn't have been very cost-effective to switch away from the platform.

“quick meetings”

Pros

Having a meeting up and running with the platform takes only a few clicks and people can join right away. The platform is very easy and simple to follow. The audio and video quality are also excellent which matters a lot to me.

Cons

A few of the settings could use better documentation especially for someone completely new to this kind of tool. That said, a quick search usually clears things up since so many users share tips and explanations online. Because the platform is so widely used, it's usually pretty fast to find answers whenever a question comes up.

“interactive webinars”

Pros

As a consultant and instructor, this tool has become a major part of what makes my work successful. Meetings, webinars and video conferences are much more interactive and far simpler to run than they used to be. It lets me schedule sessions on the calendar, send invitations, track attendance and record participation in real time. On top of that, it makes interaction easier during the event and allows me to record everything as well.

Cons

One issue I keep noticing is that people who are still learning how to use the platform often forget to turn on their microphone or camera. It would be helpful if there were an on-screen warning to remind them.

“handy features”

Pros

After using the platform for the last 3 years, it has become the platform I trust the most and the one almost everyone has used from the start. It makes it simple to stay connected with your team online and present meeting-related material directly on screen. Recording meetings is also available which is really useful. One feature I especially appreciate is the option to split participants into smaller teams or groups for different activities. It works well for organizing both video and audio conferences and the chat and emoji options during meetings make communication more interactive.

Cons

The platform is definitely worth trying because it offers a lot of features. The only issue I've run into is with the mobile app, where my camera sometimes doesn't switch on. Other than that, the web version works perfectly fine.