Zoom Reviews

“Zoom phone has been fantastic

Pros

After using Zoom mainly for meetings for a long time, we recently moved our phone system over to it too and it's been really nice. I no longer have to miss calls when I'm away from my desk since they come straight to my cellphone through the Zoom app. Plus the narration and subtitle features are also something I really appreciate.

Cons

One thing I do not like is having to set my Zoom phone hours every week as my schedule changes a lot. Also sometimes calls still come through outside my working hours instead of going straight to voicemail.

“Crystal-clear calls and useful tools

Pros

The call quality has been excellent and the on-screen features like chat, screen sharing and the pen tool are really useful during meetings.

Cons

I honestly do not have any complaints. It's a really great tool and the fact that it integrates well with so much of our tech stack makes it even more valuable.

“Fantastic collaboration across teams

Pros

Holding meetings with people anywhere in the world feels really convenient because the platform is so accessible and widely used. Features like screen sharing, Q&A and chat make it much easier for everyone on the call to work together and stay engaged.

Cons

To be honest I really have not run into any negative experiences so there is not much to complain about. I also have not dealt with many bugs or technical issues.

“Reliable for meetings and video calls

Pros

Zoom has been the best platform for scheduling meetings and staying connected. Plus it comes with plenty of useful features and everything is very user friendly. I use the video calling feature every day in my role and it works really well.

Cons

Every now and then it does something odd though that could just be user error. And sometimes meetings I have scheduled end up showing a different host.

“User-friendly for remote teams

Pros

Getting started with it was a really positive experience because the interface is very user friendly. Since it was the first platform I used in a remote work setting, it felt simple right away and did not take much time to learn.

Cons

At times screen sharing feels a bit off and phone notifications do not always come through the way they should.

“Handy background blur feature

Pros

Using it feels very easy and the background blur option is especially useful. Plus it does a really nice job of hiding everything behind me whenever I need a little more privacy or want to keep distractions out of view.

Cons

Sometimes it can be a bit glitchy. One thing that still catches me off guard is that when someone joins the call, our call ends up muting.

“Powerful collaboration and HD calls

Pros

Zoom was a very cost effective option for a larger business when we used it and it came with many benefits. It also integrated well with other software, offered strong security and focused on teamwork and communication. The AI features were especially helpful for transcribing and summarizing meetings. Audio and video quality were consistently better than those of other platforms we had tried. Plus customer support was quick to respond and helped solve any issues. It also kept improving by fixing bugs and releasing updates which really mattered. It was also convenient for saving recordings and files for later use. With a good internet connection, HD video calls, screen sharing and breakout rooms all worked very well.

Cons

For a smaller business the pricing can become a challenge over time as the team grows. Paying per user each month can drive costs up quite a bit compared to other options.

“Really like meetings in hd

Pros

Even with a wide range of options and settings, Zoom still remains simple to use as long as you do not start changing too much. We used it for meetings with several participants and the video quality in HD was very good. Even the AI meeting notes are also a huge time-saver.

Cons

There are a few too many options in my opinion and if you want to change anything, you really have to pay attention not to click in the wrong place.

“great for coaching sessions

Pros

The layout is basic, inviting guests is quick and participants can share their screens without any hassle. Overall it has been a really valuable tool for my coaching service.

Cons

One thing I'd rather see is recordings saved directly to the Zoom cloud instead of my computer. The files ended up being quite large which made them hard to store and harder to organize compared with other platforms.

“Pricey and frustrating to manage

Pros

At its core it is a very simple app for making video calls and the call quality is genuinely good so I really have no complaints there. The admin portal is also quite user friendly and easy to use. Beyond that though those are pretty much the only positives I can point to.

Cons

Our company uses it as a secondary video tool but as an admin I really dislike managing it. First it feels overpriced. The free plan has many limits like 40 minute calls and participant caps and paid licenses are so expensive that you hesitate before assigning one. It is also often buggy. As too many things go wrong and the integrations with Microsoft Office apps work very poorly. I have to reinstall it regularly. The interface is also bad. And yes it may look simple at first but the layout feels confusing and frustrating to use. Since we work in Microsoft 365 and rely on Teams for collaboration and file management, it just is not a good fit for us. I cannot speak to customer support because we usually handle issues internally.

“widely accessible and user-friendly

Pros

Using it feels pretty easy and almost everyone seems to have access to it, whether they are joining from a laptop or a phone.

Cons

Updates can take a little while to finish and the green screen effect could be better. I would also love to see more options for polling and ice breakers.

“accessible meetings every week

Pros

For more than six years my real estate team has relied on Zoom Workplace every single week for team meetings, along with recorded trainings, virtual client appointments and plenty of other calls. Also setting up recurring meetings, sending out the meeting information and keeping track of past recordings has been very easy. Customer support was dependable too.

Cons

The only hassle was syncing the invite link with Google Calendar. Instead we usually had to paste the meeting details into the notes section of the calendar invite.

“Clear video and teamwork

Pros

Being able to host multiple video meetings, collaborate with the team and get consistently clear video quality is exactly why I enjoy using Zoom Workplace.

Cons

It does not happen often but it sometimes struggles to transmit audio or video accurately. I also think the free plan should allow sessions to run for at least 60 minutes instead of only 40.

“perfect for every workday

Pros

It's what I rely on most for work meetings, jotting down notes organizing ideas and keeping myself focused throughout the day.

Cons

Honestly I have no complaints. As it fits perfectly into my daily routine, feels dependable, user friendly and does exactly what I need for everyday meetings.

“great meetings without hiccups

Pros

Zoom has been incredibly flexible for all kinds of meetings and the video calling quality has been excellent. We have used it for team catch-ups, client sessions, large webinars and even full summits and it has handled every format and group size without technical issues or glitches.

Cons

One thing that can be a bit frustrating is the toolbar at the bottom of the meeting window. Like though it has a lot of useful controls but it can feel cluttered and sometimes it's harder to quickly find the exact setting I need especially if the icons move around.

“Useful but less dependable

Pros

I like that it covers the basics well for both work and personal calls. And a lot of people still prefer scheduling meetings on Zoom so having it installed on your computer is pretty much necessary.

Cons

That said I have had my share of frustrations with it from the way it loads to the fact that it feels like an entirely separate platform when Teams already exists and tends to be more reliable.

“Better than other meeting apps

Pros

Zoom is really simple to use and honestly, I prefer using it over other programs for meetings.

Cons

As for the downside I only had one bad experience where I got kicked out in the middle of a meeting and could not get back in.

“Perfect for polished remote meetings

Pros

Working from home feels much more professional with this. As it lets me run meetings without missing that office feel and the blur plus studio effects are real time-savers because I can look more put together on camera without having to spend extra time or energy getting fully done up for an at home meeting.

Cons

Every now and then my audio cuts in and out which makes it hard for me to hear others and for them to hear me. That said it might be more related to my own setup than to Zoom itself.

“handy ai companion

Pros

What really sets Zoom apart from Teams and Google Meet in 2026 is the AI Companion. Unlike Microsoft which charges extra for Copilot, Zoom's AI is included in paid plans and is very useful. Meeting summaries are about 95% accurate and do a great job separating action items from general conversation. Another big advantage is how stable the video quality is. I have used it on slow rural connections with less than 2 Mbps and it smartly prioritizes audio and key visuals something Teams cannot match. Plus if your work involves external clients with weak internet or older computers, it is the platform that won't leave you embarrassed by lag or crashes.

Cons

The interface feels like a step back in time. While other platforms have moved to cleaner designs, it still has buttons and menus that look like they�re from Windows XP. If you are not already familiar with it, things like setting shared audio permissions or finding where a local recording was saved can be a real headache. RAM usage is also a real issue. If you already have 15 Chrome tabs open, plus Slack, design software or an ERP running, it can slow down your system. And the 40 minute limit on the free version is hard to defend in 2026. It no longer feels like a technical limit just a way to pressure you into upgrading.

“Fantastic for team meetings

Pros

It has become my go to platform for virtual meetings and audio or video conferencing. Plus it offers really great value for the price especially with its recording capacity and the range of features available. It is also very simple to navigate which makes communication across large teams and resource sharing much more convenient.

Cons

Overall I am happy with it but the chat can feel a bit limited at times compared to what I need. I also sometimes struggle to find the emojis or stickers I want. Since it's mainly a professional platform that's understandable though it would still be nice to see some improvement there.

“ideal for global collaboration

Pros

Zoom Workplace keeps collaboration and video calls simple which makes it a great fit for work. The interface is also clean, well organized and easy to use. Since most people already know how it works, inviting others to meetings rarely causes any confusion or delays. It is also been very reliable like no outages or major access issues in my experience. Another big plus is how accessible it is worldwide so connecting with partners in different countries feels effortless.

Cons

One issue I have run into is that it can get laggy or choppy even when my internet connection is strong. At first I thought the problem was with my provider but after checking, it was clear Zoom itself was causing the lag especially in larger meetings. I do not really notice this during one on one or small group calls but in big meetings, the choppiness and delay become much more noticeable.

“good for meetings

Pros

Overall it's been very reliable for group meetings and even courtroom appearances. It has all the features I need and it works really well with my high-end video camera.

Cons

It takes a while to load. Moving between phone and PC can be frustrating too and there are moments when I end up having to figure out the room number and passcode from the meeting link.

“Helpful for remote meetings

Pros

It works really well when you cannot attend a meeting in person or when you are out of town but still need to be there.

Cons

At times the connection is unstable or does not work properly which becomes frustrating when you need to join something on time.

“Fantastic calls and calendar sync

Pros

Getting started with it is incredibly easy. Plus it connects nicely with my Outlook Calendar and both audio and video quality have been consistently very good. It also makes it simple to talk with other team members without any hassle.

Cons

The scheduler feature could definitely be better. Like I have tried to set up meetings for my coworkers and boss but they never show up on their calendars. Though I am not sure if it's something I am doing wrong or a limitation of the tool but it has not worked for me.

“Powerful features and quick setup

Pros

The fact I love is that getting started with it is pretty easy and the setup process is simple too. It also comes with plenty of features that add value to the experience whether you are hosting a meeting or joining one as a participant.

Cons

One issue I ran into was not really with the tool itself but with how it was introduced at a previous job. We were switched over to it with very little training so it was harder to make proper use of some of the key features.

“Fantastic for remote meetings

Pros

Using it has not been a problem at all and it covers everything I need for remote collaboration. I can jump on video calls or voice calls, share my screen when presenting and use the recording feature when I need to save meetings for later. Overall it's been an excellent tool for teamwork, collaboration and online meetings.

Cons

After I have joined a meeting, the app sometimes starts reinstalling itself or running an update. Though it is not a big issue and it might just be because I do not always keep it fully updated but it can still be a little annoying.

“excellent connection quality

Pros

Connection quality stays consistently excellent, even when bandwidth is low. It is also very user-friendly as you can join a meeting with just one click, without creating an account or downloading bulky software.

Cons

The note taking feature still needs work and the screen sharing option can be pretty confusing when you are the one presenting.

“All in one workplace hub

Pros

Zoom brings meetings, chat, email, calendars and whiteboards into one place which makes day to day work much easier to stay on top of. The video call quality is also better than a lot of competing platforms and it offers more useful calling options as well.

Cons

One problem is that it feels too focused on meetings. Also adding extras like Zoom Phone, Webinars or advanced AI features can quickly drive up the total cost.

“Flexible for sharing and replay links

Pros

One thing that works really well with it is that attendees can join a call without having their own Zoom account or even installing the app. Screen sharing including computer audio is very simple. On the Mac app, I can move the call window over whatever I am presenting which helps me arrange my screen the way I like. The whiteboard feature is also very useful. I also appreciate that when I record meetings, I can just send people a link to the replay instead of uploading the file somewhere else like YouTube.

Cons

A downside is that the included storage for meeting recordings fills up very quickly. Since the lowest annual business plan is not cheap, I often have to download the recordings I want to keep and free up space for only the calls I want to leave accessible via a replay link. The settings pages are also very cluttered and seem to get rearranged often which makes it harder than it should be to find what you need especially when setting up workshop sessions in advance.

“Handy screen sharing and recording

Pros

Built-in screen sharing and recording are the features I like most in this tool especially because I can use them right away while giving presentations.

Cons

Just keep in mind that the free version limits calls to 40 minutes. Other than that, I have not really had any issues.

“Dependable for webinars

Pros

Hosting webinars and large sessions with it has been consistently reliable. Audio and video stay the best even with many people on the call and participants can join easily from almost any device. It also requires very little setup which is a big plus when managing a large group.

Cons

The time limit on the free plan can be a problem for longer trainings or extended sessions. Also some of the advanced settings are tucked away and not very easy to find.

“Excellent for team meetings

Pros

This has been the best app for Zoom calls with my coworkers, whether we are in meetings or reviewing projects together.

Cons

Honestly I couldn't find anything to dislike about the app because it works really well for everything we needed.

“offer a complete collaboration boost

Pros

It has grown into much more than a meeting app now as it brings chat, phone, whiteboard, scheduling and docs together in one connected place. Overall having everything consolidated like that really saves time.

Cons

The tradeoff is that there are now a lot more tabs, tools and options. It is definitely powerful but it can feel a bit overwhelming when all you need is a quick call.

“Feature-packed and reliable

Pros

Using Zoom has been very easy and it includes pretty much every feature I need like chat, polls, quizzes and webinars. It also integrates really well with Outlook, Slack and other tools I use regularly.

Cons

I honestly don't have any real complaints. I have been using iy for more than four years now and it has consistently worked well for me without any issues.

“User-friendly across any setup

Pros

It works well in almost every setting, is very easy to use and takes little effort to set up. There is basically no need for training as everything feels simple and clear.

Cons

The browser to app popups can be a bit confusing to understand or interpret at times. Also some browsers tend to crash when opening it.

“great features and layout

Pros

Using it is pretty easy as everything is organized clearly so features are easy to find and use.

Cons

At times it offers so many features that it can feel a bit overwhelming. It is not really a negative but clearer guidance on how to navigate everything would definitely help.

“Practical layout for meetings

Pros

Zoom Workplace is pretty easy to use and the video call layout works well especially in larger organizations. The way the icons are arranged on the screen also feels helpful for different kinds of users including those with varying levels of familiarity and ability.

Cons

I feel like it could be a bit more versatile when it comes to purpose specific calls. For 1:1 client meetings, it can come across as somewhat informal from a user perspective and it tends to feel better suited to internal team meetings.

“Clear video for remote work

Pros

Working remotely is much more convenient with Zoom and the audio and video quality come through very clearly and accurately.

Cons

Honestly I did not run into anything I disliked. As the features work well and the product performs reliably.

“Meeting lifecycle done right

Pros

The thing that really works well is file management. As it helps solve document management issues by centering everything around the meeting lifecycle.

Cons

At times it can feel a bit too controlling with the way you work. For instance it may try to open links in its built-in browser or email client instead of using your default apps which comes across as pushy.

“Reliable meetings and classes

Pros

It has been a really great platform for online meetings, virtual classes and similar sessions. The video conferencing quality is high too and most meetings run without lag. Also the interface is simple to understand so getting started does not take much effort. Customer support has also been helpful whenever needed. It also works well for organizing team meetings at a scheduled time.

Cons

Once in a while larger online meetings can bring connection issues for some participants. That said these are usually minor problems and tend to get resolved with updates.

“Affordable webinar replays

Pros

One of the best parts of Zoom Workplace is being able to record meetings and save them afterward. Our company runs webinars and it's a budget friendly, practical way to make sure attendees can access a replay later.

Cons

Getting everything set up for our webinar needs does take some figuring out. I use screen sharing a lot and it took quite a bit of trial, plus help from ChatGPT to work out how to show my PowerPoint without displaying the presenter notes.

“very helpful support

Pros

Their customer support has been really good. Compared with Teams, it uses much less CPU so my device does not slow down or lag.

Cons

The free plan still feels restrictive because of the time limit and participant cap. So it would be better if they expanded that a bit so non academic users could benefit more too.

“Clear video calls and teamwork

Pros

It has been really useful for me because it lets me handle multiple video meetings, collaborate with my team and the video quality stays very clear throughout.

Cons

I noticed that the Zoom link takes a bit longer than expected to register and let other participants join especially while they are waiting for the host to admit them.

“Packed with everything useful

Pros

After trying a bunch of other video meeting platforms, this is still the one that comes out on top. My guests never seem to enjoy the alternatives as one of them records only the person speaking which makes reviewing the video later pretty frustrating. But Zoom handles all of that much better. The AI note taker is also genuinely useful, the summaries it generates save time and having both audio and video recordings available is a big plus. On top of that it covers all the in-call features I need like screen sharing, sharing sound and even filters that help everyone look a little better. At this point it really feels like they have thought of everything.

Cons

Honestly I am a little tired of it and wish there were something new that could shake things up a bit. I have tested other options for that reason but I keep ending up back here because in the end it's still the best one.

“Meeting invites that fit anywhere

Pros

Being able to meet with my clients from just about anywhere is a huge plus. I also really like how the meeting invites tie into my email once everything is set up.

Cons

Getting the email integration working took a bit more effort than I expected. Overall it ended up taking more time than I really wanted to spend on it.

“allows productive teamwork

Pros

It felt visually clean and pretty easy to navigate. As everything is arranged in a way that helps teams stay organized and get things done efficiently. Plus the overall layout makes collaboration feel simple and practical even for people who are new to using it.

Cons

At this point I really have not come across any major issues. As it has been working well for what I need and I have not noticed any problems that are worth pointing out yet.

“great for classes and hosting

Pros

I must say it is still a very reliable platform for hosting classes for both presenters and attendees. The only thing I have noticed is that the recording quality seems a bit lower than it used to be.

Cons

Whenever I launch it from my iPhone, it sometimes ends up triggering podcast apps to open, usually Apple Podcasts or Spotify.

“pretty perfect for small teams

Pros

Zoom Workplace helps my one person team come across as much more professional thanks to its user friendly features and easy setup.

Cons

One thing I do not like is its user interface. As the menu options feel outdated compared with newer web conferencing platforms and other modern tech tools.

“Popular for business calls

Pros

It well for me mainly because it's so widely used and most of my colleagues already rely on it for business video calls. That makes it very easy to use. It is also very simple overall and the customer support is definitely a plus.

Cons

The part I do not like is the time limit it puts on meetings. It ends the call after 40 minutes which feels like it's pushing you to upgrade. On top of that it can be buggy and cause issues at times.

“ideal for video calls for teams

Pros

Zoom has been a great option for video calls and scheduling meetings. As it is easy to use and works well for team collaboration. Though I did not end up using the file management features but I also did not run into any bugs or issues and there was never a need to contact customer support.

Cons

Compared with some alternatives, the value for money does not feel quite as strong since it seems like you are paying more for basic functionality than for a broader set of features.