Zoom Reviews

“Stands out!”

Pros

It really shines when it comes to dependable and user friendly video calls! Meetings connect without trouble and work consistently every time which matters a lot. Screen sharing is easy, breakout rooms are simple to manage and overall it has been a very effective way to keep our team collaborating while everyone is working remotely :)

Cons

Problem is that the platform feels a little more cluttered now with all the added workplace features. Certain settings can take extra time to track down in the app and the frequent updates can feel disruptive especially during a packed workday.

“clear calls”

Pros

Has been my go to for communication and team collaboration. The platform is simple to use, the interface feels clean and fluid and the biggest advantage is how strong the video and audio quality stays even in large meetings.

Cons

Once you begin getting into more advanced features especially the admin tools, it can start to feel a bit complicated and costly.

“quick sharing”

Pros

The video quality has consistently been very sharp and sharing my screen during meetings is really simple.

Cons

It uses a lot of computer memory and the occasional lag during larger group calls can be frustrating.

“my review”

Pros

Running meetings on it has been a really positive experience because it's accessible to use and consistently dependable. The video and audio stay high quality even when the internet connection isn't the strongest. Tools such as screen sharing, virtual backgrounds and recording help make teamwork feel organized, efficient and smooth.

Cons

Issue is that the desktop app can use quite a bit of RAM which may slow down older computers during extended meetings. The 40 minute cutoff on the free plan can also interrupt longer team conversations and make discussions feel a bit broken up.

“routinely updates”

Pros

It keeps adding new features all the time and the platform gets updated on a daily basis. On top of that support is quick to respond whenever we have questions or need help.

Cons

Can take some time to get used to because there's a lot to learn. It also costs more than some competing tools and the frequent notifications can start to feel overwhelming for users.

“handy chat!”

Pros

Coming into this job I had no idea this software was even a thing. The video call quality was really solid and having chat built in made it convenient to jump into conversations right away. The web app also worked very well.

Cons

The desktop app felt a bit heavy at times and the shared file management definitely has room for improvement. Other than that it really wasn't bad.

“productive for our practice”

Pros

Has been very useful in our practice because it's simple to use and works well for several different needs which makes it a really productive tool for us.

Cons

A downside is that this service isn't free although that's pretty common these days. There are also other video software options out there so it's worth doing your research before deciding.

“reliable calls for client meetings”

Pros

The call quality stays consistently strong and the controls are easy enough that even clients who aren't very comfortable with tech can join without any trouble. Screen sharing, recording and breakout rooms all function as expected. It's also a familiar platform for client meetings so most people already have it installed and that really helps.

Cons

Time limit on the free plan can be annoying when calls run long and the desktop app tends to use a lot of resources and can slow down my laptop.

“stuck in the past”

Pros

Compared with a basic video chat app, it does offer a handful of extra tools and you can use it from pretty much any device or platform. At this point everyone already knows what it does and that familiarity is really the strongest thing it has going for it.

Cons

The whole product feels dated with an interface and extra features that look like they were designed back in 2004. It is not very dynamic and only covers the bare minimum you would expect from a virtual meeting platform. It seems like it hit its high point early on because there have been hardly any meaningful updates since launch and it gives off the impression that user experience and long term growth are not much of a priority.

“simple setup”

Pros

So incredibly easy to use! It has long felt like the gold standard for a platform that's quick to learn and simple to use. Whether I'm joining calls, hosting video meetings, using chat or working through its other tools, it keeps everything accessible and makes the features easy to figure out.

Cons

If I had to point out one slight criticism it would be that it feels a bit limited in its use case in today's software landscape. With newer platforms appearing all the time and AI becoming more common, there are solid alternatives available at a much lower cost. Even so this has become something of a legacy platform! Well established, dependable and still offering plenty of value.

“complete tools for meetings”

Pros

It comes with a full set of tools and the settings are simple to use which matters a lot since I use it often. The audio and video setup is easy and being able to record meeting results is also very helpful.

Cons

Customer support can be hard to reach especially through chat. When issues come up it sometimes feels like you end up dealing with someone who is working on it rather than actual employee support.

“Pros and Cons”

Pros

Joining meetings as a guest is very easy and I don't even need to download the app though that's still the better option. The connection is clear and the platform works well for what it's meant to do.

Cons

It doesn't offer as many features as Microsoft Teams although it does seem to work with most systems and business partners. I did have to test things ahead of time to make sure screen sharing and similar functions would work but in the end it was fine.

“organized collaboration”

Pros

Working with it is really easy and joining a meeting takes almost no effort. The collaboration tools also do a nice job of keeping files, meeting notes and communication neatly organized in one place.

Cons

A few of the more advanced features can be a bit hard to locate at times. The pricing also starts to feel a little expensive as your team gets bigger.

“great team collab”

Pros

It is easy to use for just about any video call and it really helps projects move forward through efficient team collaboration.

Cons

Even though it's a very dependable program for video calls, it still depends on having a stable internet connection to keep call quality consistent which can make remote work harder in some regions.

“convenient for virtual office hours”

Pros

Running virtual office hours with the software has been very convenient. I can use the whiteboard during video calls to get my students involved and encourage collaboration. My university also relies on it because it is a cost effective option!

Cons

A solid wifi connection is really necessary to keep the calls running without interruptions and that can be difficult to get at times. In crowded areas, the video often becomes choppy and the audio does not always stay in sync with embedded video. It would help if the software had better compatibility with programs like powerpoint.

“Smart tools”

Pros

These days this is the platform I rely on most for both internal teamwork and client facing meetings! The audio and video quality stays dependable and tools such as AI meeting summaries, transcripts, screen sharing, breakout rooms and recordings save me a lot of time every week. Since I work in recruiting and spend much of my day interviewing people, the software makes it easy to schedule, run and keep records of those conversations. It feels accessible for both technical and non technical users which makes meetings with candidates and clients much more smooth :)

Cons

Even though it keeps rolling out helpful features some of the newer AI and collaboration options are a bit tricky to find and learn at first because they are placed in different parts of the platform. The cost can also add up quickly once you start including extra licenses and premium functions. From time to time updates also shift settings or adjust the interface which creates a minor issue for people who are used to a certain workflow.

“Secure sign-in”

Pros

It lets us run online meetings whether we're in the office or working remotely and the soft phone feature in the app makes it convenient to place and receive calls as well. It also supports SSO integration which gives users a more smooth sign in process while adding an extra layer of security.

Cons

An issue that comes up fairly often is with scheduling or canceling meetings when the app is two or three versions behind the current release. If updates are not installed regularly that can create real problems in a work setting.

“useful features”

Pros

For me this has been a dependable choice for virtual meetings because it's simple to use and consistently reliable. It's quick to join a meeting or set one up as a host and the audio and video quality are usually excellent. I also really value features like screen sharing, meeting recordings and breakout rooms which make it more useful for different types of calls.

Cons

A drawback with it is the 40 minute meeting limit on the free plan. It can also be a little difficult for less technical users or people who don't know the platform well to join meetings at times. Some participants end up needing to download the app, allow audio and video permissions or work through security settings before they can get in successfully. Even though those steps are usually manageable, they can still add friction for outside attendees compared with other platforms like Microsoft Teams which can feel more smooth in a browser.

“good product”

Pros

Calls can stay connected for hours and it hardly ever crashes or runs into problems even when my team is spread across different parts of the world.

Cons

Something I don't like is that it doesn't switch to gallery view automatically so I can see my whole team on one screen right away.

“So valuable”

Pros

Has been well worth the cost for our team! We can jump into internal meetings or connect with clients at the same time without any disruption to our service. It's very simple to use, scheduling through the calendar is easy and it syncs well with other tools like Google. We've been using it since 2021 and haven't felt the need to switch!

Cons

One limitation is that I can't host multiple meetings at the same time from the same account across different devices.