Total 26 reviews

4.9

All reviews are from verified customers

Rating Distribution

5

Stars

88%

4

Stars

12%

3

Stars

0%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

C

Chad

, 1-10 employees

More than one year

5.0
July 2025

Perfect for Connecting My Business Globally

Pros

As an online business owner, Zoom is the perfect way for me to connect with partners all over the world. I also love being able to share my screen during calls, it makes collaboration so much easier.

Cons

The only thing I don't like is that with the free version, my meetings are limited to 40 minutes.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

C

Courtney

, 101-500 employees

More than one year

5.0
July 2025

A Game Changer for My Work

Pros

I really enjoy the features, like screen sharing, emojis, and the chat option where I can choose who sees my messages.

Cons

Honestly, I can't think of any downsides. Zoom has always worked great for me and made my work much easier.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Q

Quinten

, 500+ employees

More than one year

5.0
July 2025

Essential Tool for Sales Teams

Pros

It is super easy to use, has great quality, and is simple for others to set up so we can meet virtually right away.

Cons

I just wish I could take over someone's screen during a Zoom call but not sure if that's possible though.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K

Kyle

, 500+ employees

More than one year

4.0
July 2025

Smooth and Reliable for Everyday Work

Pros

I love how easy it is to use, and the interface looks great. Joining meetings quickly and sharing my screen with friends and colleagues is super convenient. The Zoom Team Chat is something we use every single day at work.

Cons

The search feature in Team Chat could definitely be better, but with some effort, I can usually find what I need.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10

M

Morgan

, 1-10 employees

More than one year

5.0
July 2025

Consistently Reliable for My Meetings

Pros

Zoom is easy to navigate. I can always rely on the connection, and it makes connecting with others stress-free.

Cons

Sometimes the connection isn't as strong, and with so many features, it can take a little time to get used to everything.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

K

Kennedy

, 1-10 employees

More than one year

5.0
June 2025

Convenient for Work Anywhere

Pros

I really appreciate how convenient Zoom is for online meetings! It keeps me productive whether I'm traveling, running errands, or even on vacation.

Cons

Sometimes unauthorized people slip into meetings, and the platform's design looks a little outdated.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Judith

, 1-10 employees

Less than one year

5.0
June 2025

Clear and Reliable, but Heavy on Memory

Pros

The image quality is excellent, and both video and audio are crystal clear. It works perfectly for everything I need.

Cons

It uses so much memory on both my PC and phone that it slows everything else down. I've had to uninstall it a couple of times because of that.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

C

Chrisitan

, 101-500 employees

More than one year

5.0
June 2025

A Handy Hub for My Team Collaboration

Pros

I love that it offers so many features, making it a central hub for our team chats and scheduled meetings.

Cons

The notification system can be annoying. It tries to send alerts to whichever app I'm using, so sometimes I miss them when I'm on the go. Turning it off doesn't always work properly either.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

M

Maryjane

, 11-50 employees

More than one year

5.0
June 2025

Keeping My Team Connected

Pros

Zoom makes it super easy to connect with my co-workers, and it has definitely improved communication in our company.

Cons

For me, there aren't really any downsides. Once you get used to it, everything works smoothly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

T

TORY

, 101-500 employees

More than one year

5.0
June 2025

Flexible for Remote Work

Pros

Reliable platform that gives me the freedom to work wherever I need, while still helping me provide great care and stay connected.

Cons

It takes a few windows to open before I can actually join a meeting, which slows things down. Also, the new AI window is required to keep the camera screen active, which is inconvenient.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

8

A

Allison

, 101-500 employees

More than one year

5.0
June 2025

Best Software

Pros

Honestly, It is the easiest platform I've ever used compared to others. It's super user-friendly, has everything I need, and integrates perfectly with other platforms.

Cons

I really can't think of any negatives. It does everything I need and works seamlessly with other tools.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

A

Alexandru

, 101-500 employees

More than one year

5.0
June 2025

Easy, Smooth, and Great for Meetings

Pros

The sound and video quality make communication smooth. Breakout rooms are especially helpful for discussions, and everything runs well when people are on screen.

Cons

Switching between networks can cause occasional disconnections.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

C

Cynthia

, 11-50 employees

More than one year

5.0
June 2025

A Lifesaver During the Pandemic

Pros

It became a must-have tool for us during the pandemic. We were able to keep offering continuing education classes for our clients thanks to it.

Cons

Sometimes the connection was spotty. Once we had a security issue with a random visitor, but Zoom Tech Support fixed it quickly, and we haven't had problems since.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

ANIENTO

, 101-500 employees

More than one year

5.0
June 2025

Keeping My Team Organized and Connected

Pros

Zoom makes it so much easier for my team to connect, even across time zones. We use huddle calls, scheduled meetings, and whiteboard brainstorming sessions all the time.

Cons

When storage is nearly full, it takes forever to access older sessions. Also, there's no way to filter which meetings get auto-deleted.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

V

Vivian

, 101-500 employees

More than one year

5.0
June 2025

Stable and Trustworthy for My Work

Pros

I'm honestly stunned at how stable and reliable Zoom is. The software runs smoothly with no major issues, and the video and audio settings are excellent.

Cons

The subscription can be a bit pricey, and sometimes there are glitches when too many people log in at the same time.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

I

Ivory

, 11-50 employees

More than one year

5.0
June 2025

Great for Training and Collaboration

Pros

I love the extra tools and add-ons that help me prepare for meetings and share materials easily.

Cons

More of a suggestion than a complaint, but I wish I could assign people outside my organization as co-hosts, even if they don't have a paid Zoom account.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S

Saad

, 500+ employees

More than one year

5.0
June 2025

Popular, Trusted, and Easy to Use

Pros

Zoom is hands down the best product. The best part is that so many people already use it, so I never have to worry about compatibility when setting up meetings.

Cons

The app is a bit large, and I'm not sure if they offer a full cloud-based solution.

Rating Distribution

Ease of use

10

Value for money

6

Customer Support

8

Functionality

10

B

Brooke

, 101-500 employees

More than one year

5.0
June 2025

Powerful Features and Great Quality

Pros

The audio and video quality are amazing. The interface is super easy to use, and screensharing works every time with great customization options (tab, window, app, or full screen). Also the chat and annotation features keep everyone engaged, and integration with email and Slack saves me time. and the Privacy features like background blur and pausing video are also great.

Cons

Occasionally, Zoom crashes or takes a while to load. The chat can be distracting and hard to review later, and sometimes content gets lost once the meeting ends.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Malachi

, 11-50 employees

More than one year

5.0
June 2025

Reliable but Pricey for Nonprofits

Pros

What I really like about Zoom Workplace is that it just works super easy to use for video calls. For my African Leadership Programs, reliable connections are essential, and Zoom rarely lets me down. The screen sharing and breakout rooms are perfect for interactive training sessions. It makes remote communication so much easier.

Cons

My biggest issue is the cost, especially when upgrading to premium features or higher capacity. For a nonprofit like ours, every dollar counts. It can also slow down older computers and use a lot of data, which isn't ideal for all our operations.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10

M

Martin

, 101-500 employees

More than one year

4.0
June 2025

Great for Team Collaboration but Needs Calendar Fix

Pros

I love how Zoom automatically adjusts bandwidth, so it doesn't matter if participants have different internet strengths. Breakout rooms are great for brainstorming sessions with teams from different departments.

Cons

It often fails to update my external calendar when I set up recurring meetings, which sometimes leads to overlaps or missed updates.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10