
Zoom Reviews
Total 26 reviews
4.9
All reviews are from verified customers
Rating Distribution
5
Stars88%
4
Stars12%
3
Stars0%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Chad
, 1-10 employees
More than one year
“Perfect for Connecting My Business Globally
Pros
As an online business owner, Zoom is the perfect way for me to connect with partners all over the world. I also love being able to share my screen during calls, it makes collaboration so much easier.
Cons
The only thing I don't like is that with the free version, my meetings are limited to 40 minutes.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Courtney
, 101-500 employees
More than one year
“A Game Changer for My Work
Pros
I really enjoy the features, like screen sharing, emojis, and the chat option where I can choose who sees my messages.
Cons
Honestly, I can't think of any downsides. Zoom has always worked great for me and made my work much easier.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Quinten
, 500+ employees
More than one year
“Essential Tool for Sales Teams
Pros
It is super easy to use, has great quality, and is simple for others to set up so we can meet virtually right away.
Cons
I just wish I could take over someone's screen during a Zoom call but not sure if that's possible though.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kyle
, 500+ employees
More than one year
“Smooth and Reliable for Everyday Work
Pros
I love how easy it is to use, and the interface looks great. Joining meetings quickly and sharing my screen with friends and colleagues is super convenient. The Zoom Team Chat is something we use every single day at work.
Cons
The search feature in Team Chat could definitely be better, but with some effort, I can usually find what I need.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Morgan
, 1-10 employees
More than one year
“Consistently Reliable for My Meetings
Pros
Zoom is easy to navigate. I can always rely on the connection, and it makes connecting with others stress-free.
Cons
Sometimes the connection isn't as strong, and with so many features, it can take a little time to get used to everything.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Kennedy
, 1-10 employees
More than one year
“Convenient for Work Anywhere
Pros
I really appreciate how convenient Zoom is for online meetings! It keeps me productive whether I'm traveling, running errands, or even on vacation.
Cons
Sometimes unauthorized people slip into meetings, and the platform's design looks a little outdated.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Judith
, 1-10 employees
Less than one year
“Clear and Reliable, but Heavy on Memory
Pros
The image quality is excellent, and both video and audio are crystal clear. It works perfectly for everything I need.
Cons
It uses so much memory on both my PC and phone that it slows everything else down. I've had to uninstall it a couple of times because of that.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Chrisitan
, 101-500 employees
More than one year
“A Handy Hub for My Team Collaboration
Pros
I love that it offers so many features, making it a central hub for our team chats and scheduled meetings.
Cons
The notification system can be annoying. It tries to send alerts to whichever app I'm using, so sometimes I miss them when I'm on the go. Turning it off doesn't always work properly either.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Maryjane
, 11-50 employees
More than one year
“Keeping My Team Connected
Pros
Zoom makes it super easy to connect with my co-workers, and it has definitely improved communication in our company.
Cons
For me, there aren't really any downsides. Once you get used to it, everything works smoothly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
TORY
, 101-500 employees
More than one year
“Flexible for Remote Work
Pros
Reliable platform that gives me the freedom to work wherever I need, while still helping me provide great care and stay connected.
Cons
It takes a few windows to open before I can actually join a meeting, which slows things down. Also, the new AI window is required to keep the camera screen active, which is inconvenient.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Allison
, 101-500 employees
More than one year
“Best Software
Pros
Honestly, It is the easiest platform I've ever used compared to others. It's super user-friendly, has everything I need, and integrates perfectly with other platforms.
Cons
I really can't think of any negatives. It does everything I need and works seamlessly with other tools.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Alexandru
, 101-500 employees
More than one year
“Easy, Smooth, and Great for Meetings
Pros
The sound and video quality make communication smooth. Breakout rooms are especially helpful for discussions, and everything runs well when people are on screen.
Cons
Switching between networks can cause occasional disconnections.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cynthia
, 11-50 employees
More than one year
“A Lifesaver During the Pandemic
Pros
It became a must-have tool for us during the pandemic. We were able to keep offering continuing education classes for our clients thanks to it.
Cons
Sometimes the connection was spotty. Once we had a security issue with a random visitor, but Zoom Tech Support fixed it quickly, and we haven't had problems since.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
ANIENTO
, 101-500 employees
More than one year
“Keeping My Team Organized and Connected
Pros
Zoom makes it so much easier for my team to connect, even across time zones. We use huddle calls, scheduled meetings, and whiteboard brainstorming sessions all the time.
Cons
When storage is nearly full, it takes forever to access older sessions. Also, there's no way to filter which meetings get auto-deleted.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Vivian
, 101-500 employees
More than one year
“Stable and Trustworthy for My Work
Pros
I'm honestly stunned at how stable and reliable Zoom is. The software runs smoothly with no major issues, and the video and audio settings are excellent.
Cons
The subscription can be a bit pricey, and sometimes there are glitches when too many people log in at the same time.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Ivory
, 11-50 employees
More than one year
“Great for Training and Collaboration
Pros
I love the extra tools and add-ons that help me prepare for meetings and share materials easily.
Cons
More of a suggestion than a complaint, but I wish I could assign people outside my organization as co-hosts, even if they don't have a paid Zoom account.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Saad
, 500+ employees
More than one year
“Popular, Trusted, and Easy to Use
Pros
Zoom is hands down the best product. The best part is that so many people already use it, so I never have to worry about compatibility when setting up meetings.
Cons
The app is a bit large, and I'm not sure if they offer a full cloud-based solution.
Rating Distribution
Ease of use
10
Value for money
6
Customer Support
8
Functionality
10
Brooke
, 101-500 employees
More than one year
“Powerful Features and Great Quality
Pros
The audio and video quality are amazing. The interface is super easy to use, and screensharing works every time with great customization options (tab, window, app, or full screen). Also the chat and annotation features keep everyone engaged, and integration with email and Slack saves me time. and the Privacy features like background blur and pausing video are also great.
Cons
Occasionally, Zoom crashes or takes a while to load. The chat can be distracting and hard to review later, and sometimes content gets lost once the meeting ends.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Malachi
, 11-50 employees
More than one year
“Reliable but Pricey for Nonprofits
Pros
What I really like about Zoom Workplace is that it just works super easy to use for video calls. For my African Leadership Programs, reliable connections are essential, and Zoom rarely lets me down. The screen sharing and breakout rooms are perfect for interactive training sessions. It makes remote communication so much easier.
Cons
My biggest issue is the cost, especially when upgrading to premium features or higher capacity. For a nonprofit like ours, every dollar counts. It can also slow down older computers and use a lot of data, which isn't ideal for all our operations.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Martin
, 101-500 employees
More than one year
“Great for Team Collaboration but Needs Calendar Fix
Pros
I love how Zoom automatically adjusts bandwidth, so it doesn't matter if participants have different internet strengths. Breakout rooms are great for brainstorming sessions with teams from different departments.
Cons
It often fails to update my external calendar when I set up recurring meetings, which sometimes leads to overlaps or missed updates.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10