Zoom Reviews

Pros

Whether I'm on my phone or using my laptop, the platform makes team video calls quick and convenient. The video quality is solid and they keep rolling out new features on a regular basis which is nice to see.

Cons

At times, the video and audio quality drops even when the internet connection is strong. Audio in particular should be more consistent.

Pros

It's very simple to use, affordable and works well across most devices.

Cons

At this point, I really don't have any major complaints. It's been perfectly fine for me and I'm very satisfied with the product as it is though I'll see how it holds up in the future.

Pros

Most people were able to use the platform without needing much help. The interface feels accessible for the majority of users, the call quality is usually very good and the software was simple enough to self-install.

Cons

Issue was the Outlook integration which eventually stopped working and created enough problems that I had to uninstall it. There are also times when getting into meetings fails and that has caused some major disruptions. A few of the settings are pretty obscure and difficult for users to understand and the remote control feature is not very easy to locate or use. People also still get confused between their personal and business accounts. Since we record every meeting, managing those recordings is a trouble and having bulk download and bulk delete options would be extremely helpful.

Pros

Getting started with the platform is very easy and it comes with really impressive features. Screen and file sharing work well and being able to change the background is a nice touch.

Cons

There are occasional connection issues but that's pretty common with any software that relies on an internet connection.

Pros

The platform has really transformed the way we communicate and hold meetings and that became especially important during the Covid-19 pandemic. It also helped us find ways to cut meeting costs, stay connected, bring people closer and create a feeling that is very similar to being together in a real meeting while working.

Cons

Managing audio with several people in the same meeting can be a bit difficult at times. You can mute participants but then you have to unmute them each time they want to talk and when a lot of people are participating, that takes both time and patience. On top of that, background noise and echo are not always fully under control.

Pros

Being able to join a meeting from practically anywhere is a huge plus. I can give presentations in my pajamas and that alone takes a lot of pressure out of work and meetings. It's also really convenient when something comes up at the last minute since scheduling and logging in on short notice is no problem. The host controls are impressive and screen sharing from any device makes it even better. Honestly, it's one of the best tools out there.

Cons

The only part I'm not a fan of is the chat section. It feels too limited and could definitely use more improvement. Aside from that, it works really well.

Pros

One of the platform's better points is how much you get on the free plan: up to 100 participants for 40 minutes which works well for smaller presentations as long as they don't run long with Q&A. For one-on-one calls, the free tier is especially useful since there's no time limit. It also connects nicely with WordPress through various plugins, as well as scheduling tools like Book Like a Boss, CalendarHero and others. Audio quality is usually solid and video is generally reliable too. Another plus is that, during the pandemic, the platform became much more widely known so a lot more people already understand the basics of using it.

Cons

Something that still bothers me is that the software really wants you to install the app. There is a browser version but in my experience it tends to be less dependable. It also takes time to learn and if a co-host doesn't already know the platform, it can turn into an awkward situation when you're trying to teach them during a live presentation. I've also joined plenty of meetings as a participant where the hosts were clearly struggling with the settings or trying to figure out how things worked. Some of them don't even know how to mute attendees which quickly becomes distracting. On top of that, the platform can be glitchy whether it blames the internet connection or something else and that's frustrating because my internet is very fast and doesn't cause issues with other tools. Parts of the interface still don't feel accessible and despite what I assume has been a lot of user feedback, those issues haven't really been improved over time. Since it depends heavily on installed software, people using Windows 10 S can't use it normally so you end up having to explain how to click "Join from browser." That may be manageable in a one-on-one meeting but once you have several participants all dealing with their own access issues, it becomes a real headache.

Pros

The platform has been outstanding for me overall especially when it comes to screen sharing. The feature I rely on most is the ability to pause sharing. It matters a lot in my work because I often need to get other materials ready on my screen while still talking through what participants are viewing on the paused shared screen. That might sound like a small detail but it is exactly why I choose the platform over competitors like Microsoft Teams. As a trainer, I need full control over what people can see at every moment and the platform lets me do that without needing a second monitor or having to stop sharing altogether.

Cons

The chat has definitely been getting better, including support for file attachments but it still feels less engaging and clearly more like a secondary feature. It would be much more useful with additions like rich text formatting.

Pros

With so many virtual meeting platforms online now, it can be tough to decide which one to go with. I'm just a regular the platform user and not involved with its security or technical side but I use it almost every day for work and for teaching young kids and it's one of the simplest platforms out there for video calls and live meetings. Whether it's grandparents chatting with family across the country someone in the military staying connected with loved ones back home or a person presenting to a class or a team of coworkers, the platform makes all of that really easy and does even more beyond that.

Cons

It works so well and is so simple to use that I honestly don't have any complaints about it.

Pros

Compared with many other video conferencing tools, the platform lets the meeting host admit participants whenever they want during the session. I also appreciate the video quality because it is usually very clear. Another plus is that it is open source so you can use it without paying unless you need to host meetings with more participants. On top of that, features like chat, raise hand and screen sharing help keep meetings organized and make interaction much more effective which improves understanding for everyone involved.

Cons

A reliable and strong internet connection is necessary to use the platform properly; otherwise, poor network access affects the video quality. Although there is a free version, it is restricted to 40 minutes so you need to pay for a plan if you want longer meetings. Connectivity can also be inconsistent on the platform and it tends to fluctuate over time which can disrupt the meeting experience for participants.

Pros

At this point, pretty much everybody knows the platform and uses it regularly. It's largely plug and play: you click a meeting link, install the app if needed and you're in right away. It comes with a broad set of tools for screen sharing, managing participant interactions and exchanging files or information through chat and annotations. Altogether those features make it a strong option for virtual productivity whether you're running a large conference or doing one-on-one tutoring.

Cons

The interface isn't especially attractive and for business use, you realistically need a paid plan. On top of that, the menus can be frustrating to work through. There's a settings option I never seem to be able to reach while I'm actually in a meeting, several buttons along the bottom that open into even more submenus and features tucked away all over the app. A more organized menu structure would really improve the experience--it's odd that Security, Record and Reactions all get the same level of visibility. I still end up searching online just to figure out settings that really should be more accessible.

Pros

Right from the start, the platform feels very accessible and doesn't require any training to use. It works really well for meetings where you need to share both video and information. The audio quality is solid, with no noticeable delays. Another very useful feature is the ability to let an external participant control what's happening on the screen when permission is given which makes it excellent for teamwork.

Cons

A drawback of the free version is that meetings are limited to 40 minutes so you have to leave and rejoin after that. Also, there's no option to delete a message once it has already been sent in the chat.

Pros

Audio and video quality are excellent and it works especially well for large meetings and webinars without noticeable lag. The desktop app is lightweight, with a clean and simple interface that feels polished to use. Security has also improved a lot over time. There are plenty of paid add-ons available too, including annotation which is very helpful for presentations and virtual classes. the platform marketplace also provides a wide range of useful extensions.

Cons

There really are not any major issues that come to mind although the Pro features do feel a bit expensive. It would also be better if the free plan allowed longer sessions, ideally at least 60 minutes.

Pros

Getting started is simple especially for new users and the setup process only takes a short time. Screen sharing works well and both the video and audio quality are very good.

Cons

The mobile app could be better when it comes to viewing participants. Right now it only shows 4 screens at once so you have to keep sliding to see everyone else.

Pros

The platform comes with a lot of useful features and the ones that stand out most to me are screen sharing, the personal meeting URL and the virtual background options.

Cons

When I go into the settings and turn local recording to "yes" it ends up recording every meeting automatically. What I want is only for the recording to be saved locally, not for every meeting to start recording by default. It would be much better if the platform added a prompt asking "Do you want to record this meeting?" each time a local meeting starts. That would let users decide case by case whether recording is actually needed. Hopefully that makes sense. I'd really prefer a simple yes/no recording prompt before every local meeting begins.

Pros

Across every device I use, the platform is very accessible whether I'm on a computer or a phone. Calls feel remarkably natural, almost as if everyone is sitting together in the same room. The video and audio quality are excellent, screen sharing works flawlessly and the drawing tools are very practical during presentations. It has become my default app for meetings.

Cons

One weakness I've noticed while using the platform for meetings is the lower quality of the recorded videos. Aside from that, everything else works well though the recording quality could definitely be improved.

Pros

Getting started with the platform is quick and the platform is easy to use while still offering plenty of features. The breakout room function is especially useful when one meeting needs to be split into multiple sessions. We set up breakout rooms using naming conventions and move participants accordingly and that process has been very effective for us. It also helped us make better use of licenses across multiple meetings. The filters and virtual backgrounds are another feature I really enjoy and they perform very well with a green screen or even on a computer with average specs.

Cons

Platform works very well overall but handling security within breakout rooms can be difficult because each room has its own separate security settings.

Pros

Using this app is incredibly convenient and easy. It makes meetings and presentations much more engaging and enjoyable. My favorite feature is screen sharing and the session recording option comes right after that.

Cons

The only part I'd want improved is the session time limit. It would be much better if it were extended to at least 60 minutes.

Pros

For the past year and a half, I've been using the platform for remote classes, just like a lot of other students. During that whole time, I really haven't run into meeting issues unless the internet connection itself was bad. One thing I really appreciate about the platform is the meeting quality, along with features such as the whiteboard and screen sharing because they make communication much more practical. I've also had the chance to use the paid version of the platform and I enjoy having access to all of those features without interruptions.

Cons

That said, the platform is not completely free and if you don't pay, your meetings get interrupted from time to time which is something I don't enjoy. I can understand having limits in the free version but the issue is that those interruptions happen too often. In my opinion, having them about once every hour would be much more reasonable.

Pros

One of the biggest advantages of this tool is being able to invite a large number of participants into a single meeting. The one-to-one audio quality is very clear and screen sharing is easily the strongest feature it offers. Audio and video conferencing also runs very well overall.

Cons

During larger meetings or conferences, the audio and video quality can drop and become unreliable. There are also frequent network-related disconnections so calls sometimes get interrupted more than they should. Another concern is that invitation links are not very secure since anyone with the link can join. On top of that, the pricing feels a bit expensive, even though the free version still includes a decent set of features.