Zoom Reviews

Pros

From meetings and conferences to online classes, the platform handles just about every kind of virtual activity. It works on a PC, laptop or mobile app which makes it convenient to join from anywhere. Another big plus is the participant capacity: the free plan lets you host up to 100 people and paid plans can scale up to 1000 attendees. The interface is user friendly and simple to understand and the platform's support team is usually very responsive. You can also stream meetings directly to Facebook and the free version is available if you only need the basics. It integrates well with Google Calendar too which is really helpful. If someone sends you a meeting invite, you can add it to your calendar and then just join at the scheduled time through the reminder. There's also chat for meeting participants while the host keeps full control over the session. On top of that storage is included, starting at 1 GB and going up to unlimited depending on whether you choose the free, pro, business or enterprise plan.

Cons

Pricing feels a little expensive although that really depends on what you need it for. One issue I've noticed is that inappropriate comments can't be controlled very well since there's no option to delete them. Another downside is the video resolution which is limited to 720p while some competing platforms already offer 1080p or higher. The app-download requirement can also create confusion right before a meeting if someone hasn't installed it yet since the platform only works after downloading the app. I've also run into inconsistent video performance at times--the picture can turn blurry and occasionally the connection drops in the middle of a meeting. I tested this on both wired and wireless internet and still saw the same problem.

Pros

Using this software has been really convenient because it's simple to figure out and very user friendly. It lets me record meetings, helps a lot with scheduling upcoming sessions and also gives me access to the chat box while a meeting is in progress.

Cons

Proper attendance tracking is missing. the platform only shows the list of people currently in the meeting but it doesn't let users save or record attendance for future reference. That's a feature they should definitely add in upcoming versions.

Pros

Most of the time, it just works and I've run into very few problems with it. During COVID, they were developing it at a really fast pace as people raised concerns and they've continued pushing regular updates to fix issues and make improvements. It also connects really well with Outlook so scheduling the platform while creating an Outlook invite is very convenient. I've also gotten a lot of value from the recordings and the included audio transcripts. The transcripts aren't flawless but they're accurate enough to be genuinely helpful. The platform is honestly one of the few tools I rarely feel the need to complain about. It may not offer some of the flashier extras but I trust it to work when I need it.

Cons

I've noticed that the audio seems overly sensitive for users on low-bandwidth connections. I used voice over dial-up years ago and still didn't run into this kind of problem. the platform seems to let video take over the available bandwidth and once that happens, both the audio and video quality fall apart. It really needs an option to prioritize audio over video whenever network congestion is detected.

Pros

During the pandemic, the platform became a big part of how I handled remote presentations and sales. It connects well with several other software platforms I already use which made it much easier to keep my workflow moving. Because of that, I was able to continue writing business without much disruption and even broaden my prospecting beyond New Mexico into Texas. At this point, I expect that more than half of my business will continue to stay on the platform.

Cons

Something I still wish were better is the way participants enter a meeting room without having to download anything. The "Join by Browser" option should be much more visible and easier to recognize since that would make joining much simpler for people.

Pros

The platform delivers excellent audio and video quality for both sending and receiving and the screen sharing features are truly top-notch.

Cons

The recurring meeting workflow could be more easy. I also wish the "original audio" option were easier to find since the platform's default settings reduced the quality of my higher-end microphone.

Pros

Sharing meeting links with others is simple and it works well for seeing everyone during a meeting, even if some people choose not to turn on their camera.

Cons

Using it on mobile can be frustrating sometimes. I especially ran into issues with meeting links on my phone when I scheduled a meeting with one account but was logged into a different one on mobile. It was not at all obvious that this was why the link would not work so some kind of clearer feedback around that would be really helpful.

Pros

The platform has become one of the top choices for webinars and is a really effective way to bring a large group of people together from home. The video quality is strong, the audio is clear and the platform offers useful management features for different kinds of meetings. It also has several plan options for people who want a better overall webinar experience. In my case, I use it for academic meetings and the image and sound quality help students get much more out of the class. Another very valuable feature is the option guests have to adjust how they appear on screen.

Cons

The pricing on some plans can be difficult for today's students to afford. Also, the differences between certain tiers do not always feel significant enough to encourage clients to upgrade. Another issue is with recordings since meeting guests do not receive them automatically and usually have to contact the organizer to get access which is not always convenient or useful.

Pros

Using the platform has been extremely helpful especially for virtual classes. The thing I appreciate most is how simple it is to use while still offering really practical features like screen recording and screen sharing. It lets you present your work, slides, images, videos or even any game or program you're running on your screen.

Cons

An improvement I'd really like to see is a better way for meeting hosts to create and organize groups so users can access meetings more directly instead of always depending on a link and password.

Pros

Whether it's for office meetings, online classes, lectures, conferences or seminars, the platform works really well as an audio and video calling platform. It lets you connect with several people at once and take part in virtual sessions directly from your desk. Users can exchange files in different formats during meetings which is very useful. The screen sharing option is also helpful when someone needs to present documents, slides or other content to the group. Another plus is that the platform performs well on both computers and smartphones so it's convenient across devices. It even offers a free version for people who don't want to pay for a license, with only a few minor restrictions.

Cons

One drawback is that the free plan automatically ends meetings after 40 minutes so you need to start the session again if you want to keep going. Another issue is that video quality can drop when the internet connection is weak, likely because the platform needs fairly high bandwidth to run well.

Pros

One thing I really enjoy about the platform is its interface which feels clean and user friendly. My favorite feature is the real-time screen control because it makes it much simpler to guide someone when they get stuck and need help. For online learning, it honestly feels like one of the best tools available.

Cons

The only downside I've noticed with this software is that it feels a bit overpriced compared to some other video conferencing apps. Every now and then, it also starts lagging and on rare occasions it even crashes. It doesn't happen often but when it does, it's definitely the part that frustrates me the most.

Pros

Running live online classes has given me the chance to test the platform against popular alternatives like Teams, Cisco Webex and Google Meet and its screen sharing has been the most dependable by far. Other platforms tend to start buffering, lagging or dropping in video quality after a while especially during longer sessions. the platform keeps the screen broadcast stable, maintains the highest possible resolution and continues performing well even through classes that last 4 to 5 hours.

Cons

When scheduling a meeting, the Outlook plugin works well for sending it by email as an Outlook appointment which is convenient. The downside is that the available plugins are mostly limited to Outlook and Gmail. It would be much better if there were more sharing options, such as creating meeting appointments through Yandex Mail or Samsung Calendar.

Pros

Using the platform has been a really positive experience thanks to its user friendly interface and the fact that it works well across desktop, mobile and browser. It also comes with plenty of useful audience management features, such as muting participants, assigning presenter rights and similar controls.

Cons

The only downside I noticed is that video conferencing uses a lot of bandwidth and there is no option to adjust the video quality. It would be much better if users could choose video quality based on their internet speed.

Pros

Compared with similar video conferencing tools, the biggest advantage here is how many participants it supports. Screen sharing is also very quick and features like on-screen drawing and interactive emojis make virtual meetings feel much more engaging. I've never really had bandwidth problems with the platform and even when my WiFi connection fluctuates, it still manages things very well. Another big plus is the dedicated desktop app which is really convenient and comes packed with lots of useful features. The large meeting add-on is another standout since it lets up to 1000 users join and that's something you don't see on many other platforms.

Cons

There have only been a few occasions where I noticed slight jitters while sharing my screen although that was most likely due to my own network connection. Other than that, I really haven't run into any issues at all. Overall, the platform has been excellent.

Pros

Creating and joining meetings with the platform is very easy and it works reliably enough that people can use it without any real training. The audio quality is also consistently good which makes calls much better.

Cons

Support can be pretty inconsistent. Live chat is often unavailable, support tickets usually take quite a while to get a response and the Office 365 integration could definitely be better.

Pros

Sharing my screen, audio and video in the platform is really easy and the virtual background feature is a nice bonus. It also makes attendee management very simple during meetings.

Cons

A very stable internet connection is necessary and that is not always available depending on the location or time. At times some participants get disconnected which I assume happens because their internet connection is weak.

Pros

One thing that really keeps me using the platform is how feature rich it is for video calls. The screen sharing is especially practical and it comes with a lot of helpful options that work really well when I'm presenting. The scheduling feature is also a big plus because it helps me stay on top of all my meetings directly in the app. Also the app marketplace is incredibly useful since it gives me access to hundreds of third-party apps and integrations that expand what the software can do.

Cons

My biggest complaint with the platform is its mobile app which still feels more limited than the desktop version and could definitely include more features. I'd also say the host-side interface is not the most accessible especially when it comes to managing users and finding other useful tools. It would be much better if all of those features were organized in one place inside the app. Aside from that, I really don't have any other negatives to point out.

Pros

Using the platform has been very easy. It's simple to present, share my screen or even hand over remote access when needed. Recording meetings and sending them afterward is also trouble-free and I really appreciate that the audio recording files stay small. Another big plus is that it still performs well even on a basic internet connection.

Cons

One downside is that I can't use it without downloading the app first. An account is also limited to just one meeting at a time and switching between accounts isn't convenient because it doesn't save the login information.

Pros

When everything shifted online during the pandemic, the platform became part of my work routine for all kinds of meetings that used to happen in person. Over the past year and a half, I've used it many times and it has consistently worked really well. There is a plugin you need to install at first but once that's done, the whole setup is quite simple and easy. One upside of that global situation, if there was one, is that practically everyone uses the platform now so people already know how it works and even the IT department approves it. The platform makes it easy to present to a larger audience, share your screen and let others share theirs as well when they are assigned as co-hosts.

Cons

Compared with the platform, I think MS Teams is a little faster when it comes to scheduling meetings. Also while requiring someone to be a co-host makes sense for a one-to-many presentation or broadcast, it becomes a bit inconvenient when you're just working with one other person or a small group.

Pros

The video and audio quality are excellent and features like chat, polls, Q&A and raising hands make meetings much more interactive. The platform is user friendly and simple to figure out. I also appreciate how it connects with my calendar whenever I receive an invitation, automatically adding everything to my schedule. Being able to record meetings is another big advantage since it helps a lot with documenting the minutes of the meeting.

Cons

I really don't have anything to complain about. It's user friendly, enjoyable to use and very simple to figure out.

Pros

During the coronavirus pandemic, the platform helped keep our team connected for training sessions and video conferences from anywhere at any time. It lets me send chat messages and make calls with very good quality. The software is user friendly and comes with excellent features for running virtual meetings.

Cons

Even though it has been extremely useful during the pandemic, the mobile app still needs some improvements. The meeting time limit should also be increased.