Total 2562 reviews

4.7

All reviews are from verified customers

Rating Distribution

5

Stars

70%

4

Stars

26%

3

Stars

3%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

CG
Curlena Green

Law Practice, 11-50 employees

More than a year

5.0

“crystal clear remote meetings”

Pros

Working remotely feels much more convenient with this and the audio and video quality come through very clearly and accurately.

Cons

There isn't anything I disliked about the features in the software. It works well overall!

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

JM
Joy Mukami

Accounting, 11-50 employees

More than a year

5.0

“My thoughts”

Pros

Document handling is a real strength here. The software does a good job of fixing file management issues by centering everything around the meeting lifecycle.

Cons

One thing that can be annoying is how often it tries to take over parts of your workflow. For instance it may open links in its built in browser or email client instead of using your default apps which feels a bit intrusive.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

KK
Kassidy Kasperski

Health, Wellness and Fitness, 1-10 employees

More than a year

4.0

“affordable solution”

Pros

Being able to record meetings and save them in the platform has been a big plus! We run webinars for our business and it's an affordable, practical way to make sure attendees can access a replay afterward.

Cons

Using it for webinars took some time to figure out so there was definitely a bit of an inconvenience. Screen sharing was especially tricky for me and I ended up doing quite a bit of digging with chatgpt to learn how to show my powerpoint without displaying the presenter notes.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

8

AC
Aman Choudhary

Graphic Design, 1-10 employees

Less than a year

4.0

“high quality”

Pros

Has been a really solid platform for running online meetings, virtual classes and similar sessions. The video conferencing quality is high and usually stays lag free which makes calls much better. It's also very simple to use and their customer support has been quite helpful. Another useful part is being able to schedule team meetings for a specific time in advance.

Cons

If you host a meeting with a large number of attendees you might experience some connection issues. It's a fairly minor issue and usually is solved through updates.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

DB
Dabit Bista

Education Management, 500+ employees

More than a year

5.0

“helpful support”

Pros

One thing that really stands out is how responsive and helpful their customer support has been! Compared with Teams, it uses far less CPU so my device doesn't slow down or start lagging during calls.

Cons

The free plan still feels restrictive because it comes with limits on meeting time and participant access. It would be much better if they expanded those limits so non-academic users could benefit more as well.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

WB
Wayne Boone

Consumer Services, 1-10 employees

More than a year

5.0

“clear calls and solid teamwork”

Pros

Works really well for handling multiple video meetings, team collaboration and overall video clarity. It's a platform I enjoy using because the calls stay clear and it supports working with others without much trouble.

Cons

Sometimes the meeting link can take a bit longer to register and let other participants join especially when they're waiting for the host to admit them.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

JH
Jen Hardy

Media Production, 1-10 employees

More than a year

5.0

“best-in-class video meetings”

Pros

After trying a bunch of other video call platforms, this still feels like the top option! My guests usually don't enjoy the alternatives and one of them only records the person who's speaking which makes reviewing the video later pretty frustrating. It handles all of that really well. The AI note taker is useful, the summaries it generates save time and having both audio and video recordings available is a big plus. Also the in call tools are excellent especially screen sharing and sound sharing. Even the filters that help everyone look a little better are a nice touch. At this point it really seems like they've thought of everything.

Cons

At this stage I'm honestly a little worn out by the platform and would love to switch things up with something different. I've tried doing that too but I always end up coming back because it still works better than anything else I've used.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

MS
Matt Shapiro

Entertainment, 11-50 employees

More than a year

5.0

“can reach clients anywhere”

Pros

Being able to meet with my clients from wherever I am has been a huge benefit. The meeting invites also tie into my email which I really appreciate.

Cons

Getting it connected to my email took a bit of effort and that setup ended up taking more time than I wanted to spend on it.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Marketing and Advertising, 1-10 employees

More than a year

5.0

“professional look for solo teams”

Pros

It helps a one person team come across as more professional thanks to its user friendly features and easy setup.

Cons

I don't like the interface. The menus feel outdated when compared with newer web conferencing platforms and other modern tech tools.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

SA
Sera Amato

Real Estate, 11-50 employees

More than a year

4.0

“popular for business calls”

Pros

Since most of my colleagues already use this for business video calls, it fits right into our workflow! It's very simple to use and having responsive customer support is definitely a big plus.

Cons

The part I don't enjoy is the time limit the platform puts on meetings. Calls get cut off after 40 minutes which feels like a push to upgrade. Also it can be buggy and cause issues at times.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

SC
Sebastian Coste

Higher Education, 51-100 employees

More than a year

4.0

“reliable for collaboration”

Pros

Has been a solid option for video calls and meeting scheduling. It's easy to use, works well for team collaboration and I didn't run into any bugs or issues while using it. I also didn't end up using the file management features and since everything worked fine, I never had to contact customer support.

Cons

One thing that stands out less positively is the value for money. Compared with other options, it feels more like you're paying for the core functions rather than getting a wider set of features for the price.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

SS
Said S.

Education Management, 1-10 employees

More than a year

5.0

“Dependable for webinars”

Pros

Hosting webinars and large sessions with it has been consistently reliable. Audio and video stay the best even with many people on the call and participants can join easily from almost any device. It also requires very little setup which is a big plus when managing a large group.

Cons

The time limit on the free plan can be a problem for longer trainings or extended sessions. Also some of the advanced settings are tucked away and not very easy to find.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SF
Susana F.

Health, Wellness and Fitness, 1-10 employees

More than a year

5.0

“offer a complete collaboration boost”

Pros

It has grown into much more than a meeting app now as it brings chat, phone, whiteboard, scheduling and docs together in one connected place. Overall having everything consolidated like that really saves time.

Cons

The tradeoff is that there are now a lot more tabs, tools and options. It is definitely powerful but it can feel a bit overwhelming when all you need is a quick call.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Computer Software, 500+ employees

More than a year

5.0

“Feature-packed and reliable”

Pros

Using Zoom has been very easy and it includes pretty much every feature I need like chat, polls, quizzes and webinars. It also integrates really well with Outlook, Slack and other tools I use regularly.

Cons

I honestly don't have any real complaints. I have been using iy for more than four years now and it has consistently worked well for me without any issues.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AR
Andrew R.

Consumer Services, 101-500 employees

Less than a year

5.0

“User-friendly across any setup”

Pros

It works well in almost every setting, is very easy to use and takes little effort to set up. There is basically no need for training as everything feels simple and clear.

Cons

The browser to app popups can be a bit confusing to understand or interpret at times. Also some browsers tend to crash when opening it.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

BN
Belle N.

Mental Health Care, 51-100 employees

More than a year

5.0

“great features and layout”

Pros

Using it is pretty easy as everything is organized clearly so features are easy to find and use.

Cons

At times it offers so many features that it can feel a bit overwhelming. It is not really a negative but clearer guidance on how to navigate everything would definitely help.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

SM
Selena M.

Mental Health Care, 1-10 employees

Less than a year

3.0

“Practical layout for meetings”

Pros

Zoom Workplace is pretty easy to use and the video call layout works well especially in larger organizations. The way the icons are arranged on the screen also feels helpful for different kinds of users including those with varying levels of familiarity and ability.

Cons

I feel like it could be a bit more versatile when it comes to purpose specific calls. For 1:1 client meetings, it can come across as somewhat informal from a user perspective and it tends to feel better suited to internal team meetings.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

6

Functionality

6

CG
Curlena G.

Law Practice, 11-50 employees

More than a year

5.0

“Clear video for remote work”

Pros

Working remotely is much more convenient with Zoom and the audio and video quality come through very clearly and accurately.

Cons

Honestly I did not run into anything I disliked. As the features work well and the product performs reliably.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

JM
Joy M.

Accounting, 11-50 employees

Less than a year

5.0

“Meeting lifecycle done right”

Pros

The thing that really works well is file management. As it helps solve document management issues by centering everything around the meeting lifecycle.

Cons

At times it can feel a bit too controlling with the way you work. For instance it may try to open links in its built-in browser or email client instead of using your default apps which comes across as pushy.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AC
Aman C.

Graphic Design, 1-10 employees

Less than a year

4.0

“Reliable meetings and classes”

Pros

It has been a really great platform for online meetings, virtual classes and similar sessions. The video conferencing quality is high too and most meetings run without lag. Also the interface is simple to understand so getting started does not take much effort. Customer support has also been helpful whenever needed. It also works well for organizing team meetings at a scheduled time.

Cons

Once in a while larger online meetings can bring connection issues for some participants. That said these are usually minor problems and tend to get resolved with updates.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

8