Zoom Reviews
Total 2562 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars70%
4
Stars26%
3
Stars3%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Health, Wellness and Fitness, 1-10 employees
More than a year
“Affordable webinar replays”
Pros
One of the best parts of Zoom Workplace is being able to record meetings and save them afterward. Our company runs webinars and it's a budget friendly, practical way to make sure attendees can access a replay later.
Cons
Getting everything set up for our webinar needs does take some figuring out. I use screen sharing a lot and it took quite a bit of trial, plus help from ChatGPT to work out how to show my PowerPoint without displaying the presenter notes.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Education Management, 500+ employees
Less than a year
“very helpful support”
Pros
Their customer support has been really good. Compared with Teams, it uses much less CPU so my device does not slow down or lag.
Cons
The free plan still feels restrictive because of the time limit and participant cap. So it would be better if they expanded that a bit so non academic users could benefit more too.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Consumer Services, 1-10 employees
Less than a year
“Clear video calls and teamwork”
Pros
It has been really useful for me because it lets me handle multiple video meetings, collaborate with my team and the video quality stays very clear throughout.
Cons
I noticed that the Zoom link takes a bit longer than expected to register and let other participants join especially while they are waiting for the host to admit them.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Media Production, 1-10 employees
More than a year
“Packed with everything useful”
Pros
After trying a bunch of other video meeting platforms, this is still the one that comes out on top. My guests never seem to enjoy the alternatives as one of them records only the person speaking which makes reviewing the video later pretty frustrating. But Zoom handles all of that much better. The AI note taker is also genuinely useful, the summaries it generates save time and having both audio and video recordings available is a big plus. On top of that it covers all the in-call features I need like screen sharing, sharing sound and even filters that help everyone look a little better. At this point it really feels like they have thought of everything.
Cons
Honestly I am a little tired of it and wish there were something new that could shake things up a bit. I have tested other options for that reason but I keep ending up back here because in the end it's still the best one.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Entertainment, 11-50 employees
More than a year
“Meeting invites that fit anywhere”
Pros
Being able to meet with my clients from just about anywhere is a huge plus. I also really like how the meeting invites tie into my email once everything is set up.
Cons
Getting the email integration working took a bit more effort than I expected. Overall it ended up taking more time than I really wanted to spend on it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Environmental Services, 11-50 employees
Less than 6 months
“allows productive teamwork”
Pros
It felt visually clean and pretty easy to navigate. As everything is arranged in a way that helps teams stay organized and get things done efficiently. Plus the overall layout makes collaboration feel simple and practical even for people who are new to using it.
Cons
At this point I really have not come across any major issues. As it has been working well for what I need and I have not noticed any problems that are worth pointing out yet.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Health, Wellness and Fitness, 1-10 employees
More than a year
“great for classes and hosting”
Pros
I must say it is still a very reliable platform for hosting classes for both presenters and attendees. The only thing I have noticed is that the recording quality seems a bit lower than it used to be.
Cons
Whenever I launch it from my iPhone, it sometimes ends up triggering podcast apps to open, usually Apple Podcasts or Spotify.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Marketing and Advertising, 1-10 employees
More than a year
“pretty perfect for small teams”
Pros
Zoom Workplace helps my one person team come across as much more professional thanks to its user friendly features and easy setup.
Cons
One thing I do not like is its user interface. As the menu options feel outdated compared with newer web conferencing platforms and other modern tech tools.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Real Estate, 11-50 employees
More than a year
“Popular for business calls”
Pros
It well for me mainly because it's so widely used and most of my colleagues already rely on it for business video calls. That makes it very easy to use. It is also very simple overall and the customer support is definitely a plus.
Cons
The part I do not like is the time limit it puts on meetings. It ends the call after 40 minutes which feels like it's pushing you to upgrade. On top of that it can be buggy and cause issues at times.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
Higher Education, 51-100 employees
Less than a year
“ideal for video calls for teams”
Pros
Zoom has been a great option for video calls and scheduling meetings. As it is easy to use and works well for team collaboration. Though I did not end up using the file management features but I also did not run into any bugs or issues and there was never a need to contact customer support.
Cons
Compared with some alternatives, the value for money does not feel quite as strong since it seems like you are paying more for basic functionality than for a broader set of features.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
9
Functionality
7
Civic & Social Organization, 1-10 employees
More than a year
“frequent host notification issues”
Pros
We've been coordinating through this platform and moving over to it should be a simple switch without any extra cost which is something that doesn't come up very often.
Cons
Still operational glitches happen a lot. Our teams use the platform in group sessions every day and when I'm asked to take over as host, about half the time I never get an alert that someone is sitting in the waiting room. Also the load times can be very slow.
Rating Distribution
Ease of use
5
Value for money
6
Customer Support
4
Functionality
4
Sports, 101-500 employees
More than a year
“great video calls”
Pros
One thing that keeps me using this software is how complete it feels for daily meetings. The chat sessions are always available, the video call quality is really good and the file management works very well. Screen sharing is another feature I rely on a lot and the auto record option is a big advantage for hosts. Their customer support team has also been helpful whenever needed. Also it is very simple to use, offers excellent value for the money and works efficiently for team collaboration.
Cons
There are still a few things that bother me. The software can use a high amount of data and I have run into bugs and occasional issues. The ads can also be distracting at times which takes away from the overall experience.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Computer Software, 500+ employees
More than a year
“flexible scheduling and webinars”
Pros
Setting up invites and scheduling meetings is really easy whether it's a one on one call or a webinar with thousands of attendees. The annotation tools are also a nice touch when someone is sharing their screen.
Cons
Issue is that microphone volumes can vary a lot from person to person. It would be helpful to have better audio balancing so louder mics get toned down and quieter ones are boosted. In bigger calls, it would also be useful if the platform made it clearer when multiple people start talking at the same time because of lag since it can be difficult to tell who actually spoke.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Consumer Goods, 1-10 employees
Free Trial
“promising workplace features”
Pros
Navigation feels very easy and it includes the key tools I need to stay productive. Creating, saving and sharing files is also very simple which helps me get work done without much trouble.
Cons
The biggest limitation right now is that not enough people are using it yet for it to be truly useful. Most people I work with are still on Google Drive so it ends up being more practical to stick with that. I do think this is the stronger product but I probably won't use it much until adoption becomes more widespread.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
5
Research, 500+ employees
More than a year
“my honest opinion”
Pros
This platform has become our organization's default tool for managing meetings. It covers everything well, from scheduling with conveniently built in links to video calls and recorded sessions afterward that we can revisit for coaching and follow up.
Cons
One problem that comes up from time to time is when people from other organizations use different platforms similar to this one. They can occasionally run into trouble joining our calls so the experience could be better for non regular users to get into meetings without extra trouble or delays.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Education Management, 1-10 employees
More than a year
“best tool”
Pros
Using this tool has been a really positive experience because it's easy to figure out and dependable day to day. The video and audio quality stay consistently strong and it fits nicely with calendars and team workflows. Scheduling meetings and working with clients or staff feels simple even for people who aren't very technical.
Cons
A setback is that some of the more advanced features are only available on the higher tier plans and occasional updates can change settings without much warning. It would also be nice to have more customization options without having to upgrade.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Education Management, 500+ employees
More than a year
“easy to work with”
Pros
Getting started with it is easy. It makes video calls and meetings simple for teams and it really helps improve collaboration at work.
Cons
Only downside is that using it for meetings on a mobile phone can drain the battery pretty quickly so it's a better experience on a laptop or desktop.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Education Management, 1-10 employees
More than a year
“whiteboards that keep sessions productive”
Pros
Having whiteboards and shared documents built in is really useful especially since everything is saved and ready to look back at in the next session. The free version also gives very good value and the time limit is usually just right for staying focused and keeping meetings or productive sessions on track.
Cons
Most of my use of this platform is for teaching so it works best when collaborators join on a desktop or laptop. On the mobile app, it is harder for them to follow along and they cannot make full use of all the helpful features. At times it almost feels like this would be better off without a mobile version.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Information Technology and Services, 101-500 employees
More than a year
“Game changer during the pandemic”
Pros
This was honestly such a life saver for most people during COVID. Everyone from students to employees used this for calls, meetings, learning sessions and other similar stuff. It's also very easy to use.
Cons
This might be hard to switch to if you already have something else you're used to. Especially because unlike some of it's competitors this only provides one service.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Accounting, 1-10 employees
Less than 6 months
“brings everything together”
Pros
It has been a really solid collaboration tool for bringing meetings, documents and chat together in one place and the AI features make everything even more convenient to use.
Cons
The part I liked least was the 40 minute limit on meetings in the free version since you only get longer meeting times if you upgrade to the paid plan.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9