Zoom Reviews

“Good quality”

Pros

Screen sharing works every time, the background filters are simple to get to, splitting people into smaller breakout groups is trouble free and the audio quality stays strong.

Cons

The monthly cost has increased and it was already on the expensive side before. I kept paying for more than two years but once the price went up without any added value, I ended up cancelling my subscription.

“flexible video collaboration”

Pros

Is a versatile virtual collaboration platform both in terms of pricing and how easily it can be rolled out. The video call quality is excellent and the onboarding process is easy. It also has a user friendly interface with a simple setup process.

Cons

Overall the software performs very well. The customer support team is also responsive and helpful whenever assistance is needed.

“virtual meetings that keep us connected”

Pros

Being able to meet with my students online during the pandemic made a huge difference and I've kept using it with family members who don't have iphones and can't use Facetime.

Cons

The part I like least is that it doesn't really work side by side with Teams meetings. It becomes difficult to set up fully functional meetings across business units when everyone isn't using the same platform.

“Smart AI”

Pros

One of the best things is the breakout room feature. It works really well for running smaller group discussions inside a larger meeting so there's no need to set up separate sessions for every group. The interface is clean and easy, with no trouble getting around it. The AI tools are also very useful especially for translating and summarizing meetings and they do both with pretty solid accuracy.

Cons

If anything, the app can feel a bit heavy at times and with all of its features running, it may slow down your computer a little.

“Getting in touch made easy!”

Pros

Working with coworkers through this platform feels really easy and getting in touch with people when needed is quick and convenient. The built-in AI also adds a lot of convenience to the overall experience.

Cons

A setback is that when new tools or features get added, there isn't really any in-app guidance to help you figure out how to use them.

“reliable video and collaboration”

Pros

The video call quality has been consistently high and the interface is simple to figure out. It also comes with a versatile set of tools for messaging, file sharing and team collaboration which makes it useful for both meetings and daily communication.

Cons

The pricing can feel expensive and I've run into occasional connectivity problems. On top of that some of the more advanced features are only available with enterprise-level plans.

“Fast support”

Pros

What really stands out is how clear the video quality is during calls. The customer support team has also been excellent--they resolve issues quickly and bugs usually get fixed fast.

Cons

Issue for me is the upgrade pricing. I honestly feel like more of the work-related features should be included for free.

“crystal clear calls”

Pros

Something I really enjoy is the excellent video call quality. The connection stays very clear and that makes communicating with my employees and customers much more convenient.

Cons

At this point I haven't run into anything I dislike. Honestly it has been an amazing application overall.

“Useful features”

Pros

It comes with a lot of features that are genuinely helpful and the video call quality has been excellent! The chat option is especially useful during larger meetings since it helps keep communication organized without interrupting the speaker. Another thing I appreciate is that during a video conference, the active speaker is highlighted which makes it easier to stay focused on whoever is talking.

Cons

One downside is that the free version only allows 45 minutes per meeting. Most of the time, that just isn't enough and when budgets are really tight, it makes it difficult to hold a productive meeting without feeling rushed. It would be much better if that limit were increased to a full hour.

“Anyone can use”

Pros

Feels accessible and easy to figure out so it works well for people at any technical skill level whether it's a single user or a large organization.

Cons

Although it generally handles low-bandwidth situations well, the video and audio quality can drop quite a bit when the internet connection is unstable.

“Handy integration”

Pros

Getting started with it feels very easy because the platform is user friendly and simple to use. It doesn't take long for users to learn their way around the smaller details of the software either. Another big plus is the variety of useful integrations it includes especially Gmail and Google Calendar since they fit nicely into everyday workflows and help improve productivity and task management.

Cons

Even though the software is impressive overall, there are still a few areas that could be better especially the lag that can happen during video and audio calls when the internet connection is unstable.

“love the no commute meetings”

Pros

Gives me a virtual place to meet online and the biggest advantage of its meetings is not having to spend time driving anywhere.

Cons

Works really well when being there in person just isn't possible but it does take away some of the personal feeling of getting together. There's no hug at the end of a meeting.

“Pros and Cons”

Pros

Back when Covid pushed our office fully remote, I honestly don't know how we would have managed without this option. Every meeting ended up happening there and the video calling worked really well for us. Being able to record meetings was a big plus too and the pricing for all of our users was pretty reasonable.

Cons

That said some of our clients did run into problems using it. A few of them had a hard time figuring out the interface and navigating everything. To be fair that can happen with any software and it does seem like this platform has improved over the years. Still customer support was not very helpful. I remember reaching out for assistance and not having much success getting my issue resolved.

“dependable platform”

Pros

Has been very dependable for video calls, with consistently strong audio and video quality. The platform is easy to use and the calendar integration works really well. Features such as breakout rooms, screen sharing and recording make it a solid choice for both internal collaboration and client meetings. I also really enjoy using the mobile app on my phone.

Cons

Issue is that the free plan has restrictions on meeting length and many of the more advanced features are only available with the higher-priced tiers.

“great for meetings and classes”

Pros

Makes it really simple to stay connected with staff for meetings, run online interviews or teach virtual classes. The platform is easy to figure out and starting or joining a video call doesn't take much effort. It also includes a chat box which is especially helpful because comments can be shared without interrupting whoever is speaking. That feature has been very useful.

Cons

One issue I've run into from time to time is when sending links to other people, they are not always able to open them without trouble depending on which site or platform they are opening the link from. It doesn't always feel fully accessible for people who do not already have the app installed.

“keeping teams connected nationwide”

Pros

With people spread across the country, this has been essential for keeping everyone aligned and connected face to face. It helps us plan ahead and stay on top of things without waiting for people to be available in person. The call quality is usually reliable and customer support has been helpful whenever needed.

Cons

Every now and then, we run into call quality problems and most of the time it seems tied to internet connectivity or wifi. It can be frustrating in the moment but it only happens occasionally.

“Has a lot of benefits”

Pros

It has really grown beyond being just a video meeting app and now feels like a complete collaboration hub. The meeting experience is still one of its strongest points, with dependable performance and excellent audio and video quality. The AI Companion is a standout feature too, doing a really good job of summarizing chats and meetings and making daily work much more productive. File management in it is also simple and convenient.

Cons

I haven't run into any issues with this software at all. It has been working very well for me and I'm genuinely happy using it for work.

“strong platform”

Pros

A really strong platform for team communication and video conferencing! It supports high quality video calls, messaging, file sharing and even includes a whiteboard which makes collaboration much better.

Cons

While it is very convenient for company meetings, it only offers a single communication channel instead of having multiple channels for different tasks.

“positive experience”

Pros

Using this platform has been a really positive experience because everything is easy to use. It's simple enough that I almost never need to reach out to customer support for help.

Cons

There have been a few bugs and minor issues in the platform from time to time. Still those problems usually get fixed once a software update is released.

“I like the calendar sync”

Pros

Works really well with my Google Calendar and the platform is simple to figure out. I've used other options like RingCentral and Google Meet and they tend to be more glitchy. With those our attendees often run into connection problems or have trouble joining meetings but that hasn't been an issue with it.

Cons

One thing that could be better is the selection of virtual backgrounds. A lot of people join meetings from home and would rather not have their real background visible.