Total 1912 reviews

4.7

All reviews are from verified customers

Rating Distribution

5

Stars

73%

4

Stars

23%

3

Stars

3%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

C

Chad

, 1-10 employees

More than one year

5.0
July 2025

Perfect for Connecting My Business Globally

Pros

As an online business owner, Zoom is the perfect way for me to connect with partners all over the world. I also love being able to share my screen during calls, it makes collaboration so much easier.

Cons

The only thing I don't like is that with the free version, my meetings are limited to 40 minutes.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

C

Courtney

, 101-500 employees

More than one year

5.0
July 2025

A Game Changer for My Work

Pros

I really enjoy the features, like screen sharing, emojis, and the chat option where I can choose who sees my messages.

Cons

Honestly, I can't think of any downsides. Zoom has always worked great for me and made my work much easier.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Q

Quinten

, 500+ employees

More than one year

5.0
July 2025

Essential Tool for Sales Teams

Pros

It is super easy to use, has great quality, and is simple for others to set up so we can meet virtually right away.

Cons

I just wish I could take over someone's screen during a Zoom call but not sure if that's possible though.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K

Kyle

, 500+ employees

More than one year

4.0
July 2025

Smooth and Reliable for Everyday Work

Pros

I love how easy it is to use, and the interface looks great. Joining meetings quickly and sharing my screen with friends and colleagues is super convenient. The Zoom Team Chat is something we use every single day at work.

Cons

The search feature in Team Chat could definitely be better, but with some effort, I can usually find what I need.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10

M

Morgan

, 1-10 employees

More than one year

5.0
July 2025

Consistently Reliable for My Meetings

Pros

Zoom is easy to navigate. I can always rely on the connection, and it makes connecting with others stress-free.

Cons

Sometimes the connection isn't as strong, and with so many features, it can take a little time to get used to everything.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

KP

Kennedy Penn

Health, Wellness and Fitness, 1-10 employees

More than a year

5.0
June 2025

Great software

Pros

Makes online meetings really convenient and it helps a lot with staying productive while on the go.

Cons

At times, unauthorized people are able to join meetings and the platform's overall look and design feel a bit outdated.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

JL

Judith Luna

Automotive, 1-10 employees

Less than a year

5.0
June 2025

Excellent!

Pros

The video quality during meetings is excellent and the audio is really clear as well. It worked very well for what I needed.

Cons

It uses a lot of memory on both my computer and phone which makes everything else run very slowly. I had to uninstall it quite often because of that.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

8

CR

Chrisitan Ramirez

Legal Services, 51-100 employees

More than a year

5.0
June 2025

has everything we need

Pros

It brings together a lot of useful features which makes it a central place for our team. We use Chat for daily communication and it also works really well for setting up and running scheduled meetings.

Cons

The notification system is the part I'm not happy with. It can be inconsistent because it tries to send alerts to whatever application is currently active. That creates problems when I'm away from my desk or on the go and end up missing notifications and even turning that feature off seems just as unreliable.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

MG

Maryjane Godsent

Utilities, 11-50 employees

More than a year

5.0
June 2025

better team communication

Pros

Connecting with my co-workers through this software has been great. It has really improved and strengthened communication across our company.

Cons

Has been working fine for me and I haven't run into any issues on my end. Once you understand how it works, you're all set.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

TT

TORY TWITO

Hospital & Health Care, 101-500 employees

More than a year

5.0
June 2025

Allows work flexibility

Pros

Having a platform this dependable has given me the flexibility to work from wherever I need while still delivering high quality care.

Cons

Can feel a bit slow because several windows have to open before I can access it and the newer AI component window also has to stay open to keep the camera screen active.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

LW

Lela White

Law Practice, 1-10 employees

More than a year

5.0
June 2025

convenient scheduling

Pros

Scheduling meetings with our clients is really convenient and that feature is absolutely essential for us. It's one of those must-have tools that makes a big difference.

Cons

A setback: having to pay if a meeting runs longer than 45 minutes which is a bit of a letdown even though I understand why they set it up that way.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

SG

Samantha Galloway

Retail, 1-10 employees

More than a year

5.0
June 2025

user friendly

Pros

It is very user friendly and works well on the app too. It makes meetings simple to join and also works really well for things like doctor appointments.

Cons

There are times when it lags a bit or takes longer to connect but that usually happens when a lot of people are in the meeting at once.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

AN

ABDERRAHIM NASSEF

Higher Education, 500+ employees

More than a year

5.0
June 2025

Provides AI summaries

Pros

Meetings felt much more organized with it and the follow-up deliverables came out clearer with less time spent writing notes. The built-in AI was especially helpful, turning raw meeting videos into instant summaries right away.

Cons

There were a few accuracy issues with the AI features though. Some important speaker attributions were left out of the summaries and the transcription occasionally lagged behind during live meetings.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

SS

Suraj Saini

E-Learning, 1-10 employees

More than a year

5.0
June 2025

easy to use

Pros

Getting started it is easy and the audio and video quality stay consistently clear during calls. Screen sharing works really well too which makes presenting to a group much more effective.

Cons

Chat tool feels pretty limited since it doesn't support threaded replies or proper file organization so shared links and important messages can be hard to follow during long classes. It can also become laggy on lower-end devices or slower internet connections especially with video enabled. At times, the app uses a lot of system resources which ends up slowing down my laptop.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

AD

Alexander Dingley

Real Estate, 51-100 employees

More than a year

5.0
June 2025

Rooms made a huge difference

Pros

Meetings have gone really well with this software. Rooms in particular made a big difference for our company when working with some less tech savvy partners.

Cons

At times, it takes a little while to load and there are occasional odd glitches here and there but overall it's still a solid tool.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

7

IB

Ilyas Boughrous

Research, 1-10 employees

More than a year

5.0
June 2025

smart meeting tools that save time

Pros

Its AI Companion has been a real time-saver for me. It automatically summarizes meeting discussions and quickly drafts follow-up messages right away. The calendar connection, built-in scheduler and integrated phone system also help a lot and save me hours every week.

Cons

Every now and then, audio stutters during group calls. Voices may cut out briefly or come through a second late which interrupts the flow of the conversation.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

MB

Michael Bates

Education Management, 51-100 employees

More than a year

5.0
June 2025

simple to work with

Pros

Starting with this program takes almost no effort and it's simple to begin using it right away. The connection stays very stable and since most people already have the software installed, joining meetings is usually trouble free.

Cons

Honestly there isn't much I dislike. I've been using it for years and haven't run into any problems.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AB

amy Beamer

Higher Education, 500+ employees

More than a year

5.0
June 2025

my choice!

Pros

When it comes to professional video meetings, this feels like the simplest, most easy and most widely used option which is why it's become my default choice for video chats. Nobody around me says "let's jump on a Teams call" it's almost always this platform instead. One feature I really appreciate is being able to transcribe interviews directly to the cloud.

Cons

There is a bit of setup involved for users and calls can sometimes cut out depending on everyone's tech or connection which can create problems although that's not always the softwares fault. A lot of the issues people used to have it have been addressed over the past few years and the current version of the product is in really good shape.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

EP

Elizabeth Parker

Health, Wellness and Fitness, 1-10 employees

More than a year

4.0
June 2025

Handy recording

Pros

One thing that works really well is being able to have a lot of people join the same call using a single link. The video and audio quality are solid and the Google Calendar integration is very convenient. The chat and recording features are also really useful.

Cons

Issue is that it is not HIPAA compliant unless you have a BAA in place. Another issue is that some people have trouble joining the call especially if they are new to the platform or get stuck doing a last-minute update.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

AG

Allison Goodrich

Hospital & Health Care, 101-500 employees

More than a year

5.0
June 2025

accessible platform

Pros

Among tools in this category, this one feels the simplest to get around. The layout is accessible, user friendly and it includes all the features I need. It also connects really well with other platforms which makes it even more useful.

Cons

Don't have any real complaints. It handles everything I need it to and if something falls outside of that, it integrates with another platform to get the job done.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9