Total 1912 reviews

4.7

All reviews are from verified customers

Rating Distribution

5

Stars

73%

4

Stars

23%

3

Stars

3%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

T

TORY

, 101-500 employees

More than one year

5.0
June 2025

Flexible for Remote Work

Pros

Reliable platform that gives me the freedom to work wherever I need, while still helping me provide great care and stay connected.

Cons

It takes a few windows to open before I can actually join a meeting, which slows things down. Also, the new AI window is required to keep the camera screen active, which is inconvenient.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

8

A

Allison

, 101-500 employees

More than one year

5.0
June 2025

Best Software

Pros

Honestly, It is the easiest platform I've ever used compared to others. It's super user-friendly, has everything I need, and integrates perfectly with other platforms.

Cons

I really can't think of any negatives. It does everything I need and works seamlessly with other tools.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

A

Alexandru

, 101-500 employees

More than one year

5.0
June 2025

Easy, Smooth, and Great for Meetings

Pros

The sound and video quality make communication smooth. Breakout rooms are especially helpful for discussions, and everything runs well when people are on screen.

Cons

Switching between networks can cause occasional disconnections.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

C

Cynthia

, 11-50 employees

More than one year

5.0
June 2025

A Lifesaver During the Pandemic

Pros

It became a must-have tool for us during the pandemic. We were able to keep offering continuing education classes for our clients thanks to it.

Cons

Sometimes the connection was spotty. Once we had a security issue with a random visitor, but Zoom Tech Support fixed it quickly, and we haven't had problems since.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

ANIENTO

, 101-500 employees

More than one year

5.0
June 2025

Keeping My Team Organized and Connected

Pros

Zoom makes it so much easier for my team to connect, even across time zones. We use huddle calls, scheduled meetings, and whiteboard brainstorming sessions all the time.

Cons

When storage is nearly full, it takes forever to access older sessions. Also, there's no way to filter which meetings get auto-deleted.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

V

Vivian

, 101-500 employees

More than one year

5.0
June 2025

Stable and Trustworthy for My Work

Pros

I'm honestly stunned at how stable and reliable Zoom is. The software runs smoothly with no major issues, and the video and audio settings are excellent.

Cons

The subscription can be a bit pricey, and sometimes there are glitches when too many people log in at the same time.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

I

Ivory

, 11-50 employees

More than one year

5.0
June 2025

Great for Training and Collaboration

Pros

I love the extra tools and add-ons that help me prepare for meetings and share materials easily.

Cons

More of a suggestion than a complaint, but I wish I could assign people outside my organization as co-hosts, even if they don't have a paid Zoom account.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S

Saad

, 500+ employees

More than one year

5.0
June 2025

Popular, Trusted, and Easy to Use

Pros

Zoom is hands down the best product. The best part is that so many people already use it, so I never have to worry about compatibility when setting up meetings.

Cons

The app is a bit large, and I'm not sure if they offer a full cloud-based solution.

Rating Distribution

Ease of use

10

Value for money

6

Customer Support

8

Functionality

10

B

Brooke

, 101-500 employees

More than one year

5.0
June 2025

Powerful Features and Great Quality

Pros

The audio and video quality are amazing. The interface is super easy to use, and screensharing works every time with great customization options (tab, window, app, or full screen). Also the chat and annotation features keep everyone engaged, and integration with email and Slack saves me time. and the Privacy features like background blur and pausing video are also great.

Cons

Occasionally, Zoom crashes or takes a while to load. The chat can be distracting and hard to review later, and sometimes content gets lost once the meeting ends.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Malachi

, 11-50 employees

More than one year

5.0
June 2025

Reliable but Pricey for Nonprofits

Pros

What I really like about Zoom Workplace is that it just works super easy to use for video calls. For my African Leadership Programs, reliable connections are essential, and Zoom rarely lets me down. The screen sharing and breakout rooms are perfect for interactive training sessions. It makes remote communication so much easier.

Cons

My biggest issue is the cost, especially when upgrading to premium features or higher capacity. For a nonprofit like ours, every dollar counts. It can also slow down older computers and use a lot of data, which isn't ideal for all our operations.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10

M

Martin

, 101-500 employees

More than one year

4.0
June 2025

Great for Team Collaboration but Needs Calendar Fix

Pros

I love how Zoom automatically adjusts bandwidth, so it doesn't matter if participants have different internet strengths. Breakout rooms are great for brainstorming sessions with teams from different departments.

Cons

It often fails to update my external calendar when I set up recurring meetings, which sometimes leads to overlaps or missed updates.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

BK

Baranihan kodeswaran

Accounting, 1-10 employees

More than a year

5.0
June 2025

love the features

Pros

Getting started it is really easy and it runs well even if you're new to it. Features such as screen sharing, virtual backgrounds and the solid video and audio quality make it very convenient to use.

Cons

The part I liked the least is the 40 minute cap on group meetings with the free plan. It also tends to lag or disconnect at times when the internet is unstable. It would be even better if it performed more reliably on low-bandwidth connections.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

AS

Alisha Singh

Research, 11-50 employees

More than a year

5.0
June 2025

polished UI

Pros

Setting up a meeting with anyone is very easy whether they're part of your company network or not. Joining is simple for participants too and the range of background options is a nice touch. The interface also looks good and feels well designed.

Cons

Something that gets in the way is the "new meeting" option for random meetings since it doesn't provide a shareable link right away for inviting people.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

DB

David Bulow-Osborne

Photography, 1-10 employees

More than a year

5.0
May 2025

solid control

Pros

It delivers exactly what it's supposed to with very few issues, offers solid controls and the servers are consistently reliable. There are plenty of settings you can adjust and it handles changing bandwidth and unstable connection speeds really well.

Cons

There are a few interface design quirks that can make things a bit inconvenient for hosts and co-hosts but it's only a minor issue.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

GC

Garnet Chorney

Marketing and Advertising, 1-10 employees

More than a year

5.0
May 2025

removes group meetings stress

Pros

Consistently dependable for video calls with strong call quality and very minimal latency. It takes the stress out of running group meetings and features like the integrated whiteboards and breakout rooms make it simple to handle both small sessions and larger group discussions.

Cons

Every now and then, the connection can be a little unstable when using home wifi. It helps to use a wired internet connection when possible or upgrade your wifi speed to get the best experience.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

9

EE

Erica Eustis

Non-Profit Organization Management, 1-10 employees

More than a year

5.0
May 2025

remote meetings

Pros

A user friendly platform for virtual meetings and events! Since most of our team works remotely, we rely on it for nearly all of our online meetings and events.

Cons

A few features aren't immediately accessible at first though they become manageable once you learn the process. For instance, setting up and managing breakout rooms for larger groups takes a little practice.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

OW

Olivia Wall

Marketing and Advertising, 1-10 employees

More than a year

5.0
May 2025

flexible collaboration

Pros

Offers a highly customizable experience and the layout is simple to figure out. It works really well for collaborating on school projects or joining work meetings without much trouble.

Cons

One thing that can be frustrating is the download and reinstall process especially when you just want to jump into a quick call without being slowed down.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

SS

Samantha Smith

Health, Wellness and Fitness, 1-10 employees

More than a year

4.0
May 2025

meetings from anywhere

Pros

Joining meetings is easy and the recording options are really useful. It comes with plenty of solid features and the fact that it works online, through the app and by phone makes it very versatile for meetings while on the go.

Cons

Uploading recordings to the cloud can be pretty slow at times but aside from that, there really isn't anything significant I dislike.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

7

BB

Britta Brown

Non-Profit Organization Management, 11-50 employees

More than a year

5.0
May 2025

useful recording

Pros

The recording feature has been really useful and the waiting room option is another big plus. It lets me bring people in only when I'm ready and the meeting starts when I decide to begin it.

Cons

Every now and then, there are sign-in issues or errors especially when switching between my computer and my cell phone.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

KP

krishna patel

Hospital & Health Care, 51-100 employees

Free Trial

5.0
May 2025

I highly recommend!

Pros

Provides a really interactive platform for communicating and holding meetings for all kinds of purposes. I'd definitely recommend it.

Cons

At times it has meeting time limits that can end a session earlier than expected but aside from that, the features are really solid.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10