Zoom Reviews
Total 2562 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars70%
4
Stars26%
3
Stars3%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
E-Learning, 500+ employees
More than a year
“Pefect for online classes”
Pros
Has been an excellent platform for a lot of reasons and one of the biggest is how well it works for online education.
Cons
There really isn't much I can complain about it. The only downside that comes to mind is needing a paid subscription if you want meetings to go beyond 45 minutes but that feels reasonable and honestly worth paying for.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Real Estate, 101-500 employees
More than a year
“Valuable platform”
Pros
Handy app for creating or scheduling meetings. I keep using it because it handles calls with multiple people better and the recording features are especially useful.
Cons
It's a bit too sensitive to network fluctuations so the video can switch from clear to heavily pixelated really fast.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Education Management, 11-50 employees
More than a year
“simple interface”
Pros
It is an excellent video conferencing platform that makes scheduling online meetings really convenient. The interface is simple to figure out and it comes with useful features like chat, a whiteboard and creative background options.
Cons
At first it only allowed 30 minute sessions for users who hadn't subscribed or bought the product themselves which was very inconvenient.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Design, 1-10 employees
Less than 6 months
“work from anywhere!”
Pros
No matter how far apart people are, the platform keeps everyone connected. It really helped drive the whole work-from-anywhere movement.
Cons
I don't have any significant complaints. I've never run into any major issues with the software.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Food & Beverages, 101-500 employees
More than a year
“my thoughts”
Pros
Keeps me connected with my team for meetings and makes it quick and efficient to go over all the important details together.
Cons
My only concern isn't really with the software itself but more with the training that comes with it. It seems like people could use a bit more guidance on how to use features efficiently like recording, keeping meetings private and managing the audio and video settings. With that in mind, it would be helpful if more free training options were promoted.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Health, Wellness and Fitness, 1-10 employees
More than a year
“makes collaboration effective”
Pros
Running an online business, this has been a really helpful way to stay connected with business partners across the world. Screen sharing during calls is also a feature I really appreciate since it makes collaboration much more effective.
Cons
The part I like least is that the free version only allows meetings to last up to 40 minutes.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Management Consulting, 51-100 employees
More than a year
“quick meetings around the globe”
Pros
Getting people into a meeting is really easy. The platform makes it possible for team members outside the US to join quickly without any trouble.
Cons
Only issue I've run into is with the audio. For example, in a call today with three people, one participant kept getting muted and was saying she had no idea why it was happening.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Health, Wellness and Fitness, 51-100 employees
More than a year
“features make work effortless”
Pros
There are so many useful features that I really enjoy using! Screen sharing works really well, the emojis add a nice touch and the chat lets you choose exactly who should see your message.
Cons
I honestly don't have any complaints. My experience it has always been amazing and it has made my work much easier.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Computer Software, 500+ employees
More than a year
“reliable virtual meetings”
Pros
Starting out with it is easy, the quality is solid and it's simple for other people to set up and join right away for a virtual meeting.
Cons
Something I'd like is the option to take control of another person's screen during a session although I'm not sure whether that feature already exists or not.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Construction, 500+ employees
More than a year
“well designed interface”
Pros
Takes almost no effort to get into meetings and the interface is really well designed. I can jump into a call quickly, share my screen with a coworker without trouble and the Team Chat feature is something my department uses every single day.
Cons
Team Chat search could definitely be better. It works but I usually have to fiddle with it a bit before I can track down exactly what I need.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
, 1-10 employees
More than one year
“Perfect for Connecting My Business Globally”
Pros
As an online business owner, Zoom is the perfect way for me to connect with partners all over the world. I also love being able to share my screen during calls, it makes collaboration so much easier.
Cons
The only thing I don't like is that with the free version, my meetings are limited to 40 minutes.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
, 101-500 employees
More than one year
“A Game Changer for My Work”
Pros
I really enjoy the features, like screen sharing, emojis, and the chat option where I can choose who sees my messages.
Cons
Honestly, I can't think of any downsides. Zoom has always worked great for me and made my work much easier.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
, 500+ employees
More than one year
“Essential Tool for Sales Teams”
Pros
It is super easy to use, has great quality, and is simple for others to set up so we can meet virtually right away.
Cons
I just wish I could take over someone's screen during a Zoom call but not sure if that's possible though.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
, 500+ employees
More than one year
“Smooth and Reliable for Everyday Work”
Pros
I love how easy it is to use, and the interface looks great. Joining meetings quickly and sharing my screen with friends and colleagues is super convenient. The Zoom Team Chat is something we use every single day at work.
Cons
The search feature in Team Chat could definitely be better, but with some effort, I can usually find what I need.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
, 1-10 employees
More than one year
“Consistently Reliable for My Meetings”
Pros
Zoom is easy to navigate. I can always rely on the connection, and it makes connecting with others stress-free.
Cons
Sometimes the connection isn't as strong, and with so many features, it can take a little time to get used to everything.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Health, Wellness and Fitness, 1-10 employees
More than a year
“Great software”
Pros
Makes online meetings really convenient and it helps a lot with staying productive while on the go.
Cons
At times, unauthorized people are able to join meetings and the platform's overall look and design feel a bit outdated.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Automotive, 1-10 employees
Less than a year
“Excellent!”
Pros
The video quality during meetings is excellent and the audio is really clear as well. It worked very well for what I needed.
Cons
It uses a lot of memory on both my computer and phone which makes everything else run very slowly. I had to uninstall it quite often because of that.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
8
Legal Services, 51-100 employees
More than a year
“has everything we need”
Pros
It brings together a lot of useful features which makes it a central place for our team. We use Chat for daily communication and it also works really well for setting up and running scheduled meetings.
Cons
The notification system is the part I'm not happy with. It can be inconsistent because it tries to send alerts to whatever application is currently active. That creates problems when I'm away from my desk or on the go and end up missing notifications and even turning that feature off seems just as unreliable.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Utilities, 11-50 employees
More than a year
“better team communication”
Pros
Connecting with my co-workers through this software has been great. It has really improved and strengthened communication across our company.
Cons
Has been working fine for me and I haven't run into any issues on my end. Once you understand how it works, you're all set.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Hospital & Health Care, 101-500 employees
More than a year
“Allows work flexibility”
Pros
Having a platform this dependable has given me the flexibility to work from wherever I need while still delivering high quality care.
Cons
Can feel a bit slow because several windows have to open before I can access it and the newer AI component window also has to stay open to keep the camera screen active.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9