Zoom Reviews

“smart AI features for teamwork”

Pros

The note-taking and meeting summaries have been a huge help and being able to draft emails in seconds saves a lot of time. It also creates document templates and the chat integration works really well when collaborating on big projects with people located all over the country.

Cons

AI has become part of nearly every business and everyday workflow so it's frustrating that it you only get those features by paying for the Advanced plan. That pricing is manageable for bigger companies but at $21.99 per user it feels pretty expensive. The AI output also sometimes needs editing although that's true with most AI tools and the support response time is slower than it should be considering the cost.

“smooth workflow”

Pros

What I appreciate most is how well it connects with calendar and project management tools.

Cons

Part I don't like is the AI meeting summary feature since it can be inconsistent and sometimes inaccurate.

“AI companion boosts meetings”

Pros

One of the best parts is the AI Companion which adds a lot of value with features such as meeting summaries, transcription and pulling out action items.

Cons

A few users have mentioned issues with video and audio quality particularly when the internet connection is weak.

“practical training tool”

Pros

This became an essential tool for my online meetings and training sessions. When it comes to convenience and quality, it really stays ahead. Scheduling and starting meetings is very easy and features like screen sharing and even recording conversations make it even more useful. I also feel confident relying on excellent options such as breakout rooms and the integrated chat.

Cons

Since I use the free version, there is a time limit on meetings. It doesn't really get in my way but without that restriction, I think it would be perfect.

“handles business related tasks”

Pros

Getting started with it is fast and easy. It works really well for meetings and it's also very useful for handling my interpretation work and other business-related tasks.

Cons

I'd still love to see more features added especially some AI integration for virtual calls and meetings.

“helpful meeting reminders”

Pros

One thing I really appreciate is the steady reminders it gives me when I've forgotten that a meeting is coming up soon.

Cons

What bothers me most is that, at times, it can be difficult to get the meeting link sent or emailed out.

“Easy to figure out”

Pros

An excellent video conferencing tool! It's easy to adopt, works well for teams with any level of technical experience and keeps online meetings simple and accessible.

Cons

There's honestly not much to complain about it. My only small criticism is that it could make it more noticeable for speakers when their microphone is muted.

“all in one platform”

Pros

Having meetings, chat and file sharing all in one place it really helps keep me connected with my colleagues throughout the day. It makes collaboration feel much more organized and convenient across different teams and projects.

Cons

An issue I've noticed is that chat notifications and meeting reminders don't always come through immediately so I sometimes miss important alerts.

“one-click meetings”

Pros

Setting up meetings takes just one click and the reminders stay accurate across different time zones. That's been a big help when coordinating with contractors.

Cons

Once a meeting ends, I sometimes need to send the recording immediately but that part of the process tends to take longer than I expect.

“reliable screen sharing”

Pros

Being able to record sessions when needed and share my screen at the right time is really useful. Everything is built in and easy, without feeling complicated.

Cons

It has worked reliably for me so I've never really had to think twice about using it. That's probably why I still appreciate it even though I've switched over to Google Meet.

“Perfect for online meetings”

Pros

Works really well for scheduling and hosting online meetings. I can also customize things ahead of time like my background and profile and make other adjustments before the meeting starts.

Cons

The only downside is that meetings are limited to around 45 minutes even when I need more time.

“breakout rooms are great”

Pros

The breakout rooms feature has been really valuable especially during online training events when attendees need to be split into separate training sessions.

Cons

I honestly can't think of any downsides. It works well for what I need.

“strong video tools for presentations”

Pros

The desktop version delivers really good video quality and the tools it includes work very well for presentations and conference meetings.

Cons

Getting everything set up isn't especially user friendly and takes quite a bit of time to learn properly. It can also be glitchy now and then which means restarting it occasionally.

“my review”

Pros

It makes calling and collaboration simple and convenient.

Cons

Switching a call into a meeting can be awkward and direct messages don't always jump to the latest message even when that setting is turned on.

“handy recording and chat features”

Pros

Being able to record meetings, meet virtually face to face and use the chat feature during group sessions has been really helpful.

Cons

One thing I couldn't find was a "raise your hand" option like the one available in Teams.

“big role in my routine!”

Pros

Since my university days it has been a part of my routine and it still plays a big role in my work life now. The platform is very user friendly even for people who aren't very technical and it stays dependable for both one on one conversations and bigger team meetings. I use it every day in my current job to stay aligned with vendors, consultants and internal teams. It was especially important during our ISO 27001 audits since it allowed us to work remotely with external auditors and stakeholders without disrupting collaboration. Features like screen sharing, breakout rooms and recording have been especially valuable.

Cons

From time to time, I've dealt with audio problems or calls dropping particularly when someone in the meeting has weak bandwidth. The separate licensing for webinars and large meetings can also be inconvenient when those features are only needed once in a while. It would be even better if there were more flexible pricing options for smaller teams.

“Love it!”

Pros

Work meetings feel a lot more personal with this tool and I absolutely love it. It also gives me the flexibility to join and work from different locations without any trouble.

Cons

I've run into a few connection issues at times although that may be more related to my internet. Aside from that, it's been perfect for work meetings.

“fast sharing”

Pros

Even with a lot of people on the call, the video quality stays clear and screen sharing feels quicker than on most other platforms.

Cons

I haven't come across any actual issues so far, everything tends to work exactly when it's supposed to.

“clear calls”

Pros

Calls have been reliable, the video and sound stay clear and sending out a join link is easy since people can hop in even without creating an account. Screen sharing gets used a lot as well especially when presenting documents or design work.

Cons

No real problems with it so far. It handles what it's supposed to do and there hasn't been any reason to look for an alternative.

“face-to-face collaboration”

Pros

It makes it possible to collaborate and meet with customers face to face without needing to be there in person.

Cons

There are times when you can start and stop the meeting recording but when you play it back later, it doesn't always seem to have stopped properly.