Zoom Reviews

Pros

Scheduling meetings with our clients is really convenient and that feature is absolutely essential for us. It's one of those must-have tools that makes a big difference.

Cons

A setback: having to pay if a meeting runs longer than 45 minutes which is a bit of a letdown even though I understand why they set it up that way.

Pros

It is very user friendly and works well on the app too. It makes meetings simple to join and also works really well for things like doctor appointments.

Cons

There are times when it lags a bit or takes longer to connect but that usually happens when a lot of people are in the meeting at once.

Pros

Meetings felt much more organized with it and the follow-up deliverables came out clearer with less time spent writing notes. The built-in AI was especially helpful, turning raw meeting videos into instant summaries right away.

Cons

There were a few accuracy issues with the AI features though. Some important speaker attributions were left out of the summaries and the transcription occasionally lagged behind during live meetings.

Pros

Getting started it is easy and the audio and video quality stay consistently clear during calls. Screen sharing works really well too which makes presenting to a group much more effective.

Cons

Chat tool feels pretty limited since it doesn't support threaded replies or proper file organization so shared links and important messages can be hard to follow during long classes. It can also become laggy on lower-end devices or slower internet connections especially with video enabled. At times, the app uses a lot of system resources which ends up slowing down my laptop.

Pros

Meetings have gone really well with this software. Rooms in particular made a big difference for our company when working with some less tech savvy partners.

Cons

At times, it takes a little while to load and there are occasional odd glitches here and there but overall it's still a solid tool.

Pros

Its AI Companion has been a real time-saver for me. It automatically summarizes meeting discussions and quickly drafts follow-up messages right away. The calendar connection, built-in scheduler and integrated phone system also help a lot and save me hours every week.

Cons

Every now and then, audio stutters during group calls. Voices may cut out briefly or come through a second late which interrupts the flow of the conversation.

Pros

Starting with this program takes almost no effort and it's simple to begin using it right away. The connection stays very stable and since most people already have the software installed, joining meetings is usually trouble free.

Cons

Honestly there isn't much I dislike. I've been using it for years and haven't run into any problems.

Pros

When it comes to professional video meetings, this feels like the simplest, most easy and most widely used option which is why it's become my default choice for video chats. Nobody around me says "let's jump on a Teams call" it's almost always this platform instead. One feature I really appreciate is being able to transcribe interviews directly to the cloud.

Cons

There is a bit of setup involved for users and calls can sometimes cut out depending on everyone's tech or connection which can create problems although that's not always the softwares fault. A lot of the issues people used to have it have been addressed over the past few years and the current version of the product is in really good shape.

Pros

One thing that works really well is being able to have a lot of people join the same call using a single link. The video and audio quality are solid and the Google Calendar integration is very convenient. The chat and recording features are also really useful.

Cons

Issue is that it is not HIPAA compliant unless you have a BAA in place. Another issue is that some people have trouble joining the call especially if they are new to the platform or get stuck doing a last-minute update.

Pros

Among tools in this category, this one feels the simplest to get around. The layout is accessible, user friendly and it includes all the features I need. It also connects really well with other platforms which makes it even more useful.

Cons

Don't have any real complaints. It handles everything I need it to and if something falls outside of that, it integrates with another platform to get the job done.

Pros

Has been a dependable option for me because it's simple to use and consistently works well. Meetings rarely drop and I appreciate that it can record both locally and to the cloud.

Cons

There are two downsides I'd point out: it would be better if participant audio could be recorded on separate tracks and the pricing can feel expensive.

Pros

Video and audio quality make it simple for everyone in the meeting to communicate clearly. Screen presentations display well without issues and breakout rooms are really helpful for guiding group discussions.

Cons

Background noise filtering can be a bit too aggressive and sometimes removes parts of what people are saying. There are also occasional small disconnects when the app switches from one network to another.

Pros

During the pandemic this turned into a must-have tool for our team! We run continuing education classes for clients and the platform made it possible for us to keep those sessions going without interruption.

Cons

There were a few occasions when the connection was unreliable. At the beginning, security was also a concern and we had one unsettling person join a class. Thankfully, their tech support was excellent in helping us stop that from happening again and we haven't had any problems since.

Pros

One thing that keeps me using it is how distinct and stable it feels. The software has been very dependable for me, with no real issues at all. The video and audio options are excellent and perform really well.

Cons

Subscription cost runs a little high although it's still within a reasonable range. At times, there's a glitch when too many people are logging in at once.

Pros

It has made it much simpler for my team to stay connected even with everyone working across different time zones. We rely on huddle calls, scheduled meetings and quick brainstorming sessions on the whiteboard and those features cover our core needs really well.

Cons

Getting to older sessions started taking a lot longer once storage was nearly full. There's also no way to filter auto-deletion based on the type of meeting which would be really helpful.

Pros

The extra tools and add ons have been really helpful when I'm getting ready for meetings and sharing materials with others.

Cons

This feels more like a feature request than a real downside. I'd love the option to pre-assign someone outside my organization who has a paid account as a co-host for a meeting.

Pros

Biggest advantage is that almost everyone already uses it so I never have to spend time deciding which platform to pick when setting up a meeting. Excellent product!

Cons

One thing I liked the least is that the application feels a bit large in size and I'm also not sure whether they provide a fully cloud-based solution.

Pros

Been really dependable for us and that matters a lot when I'm running African Leadership Programs. Video calls are easy to set up and use and the platform rarely lets me down when we need stable connections. Screen sharing and breakout rooms also make a big difference during interactive training sessions since they help keep everything organized and engaging. Overall it makes remote communication feel simple and practical.

Cons

The cost is probably the hardest part to justify especially once you move into premium features or need room for more participants. For a nonprofit, those added expenses build up quickly and every dollar matters. It also uses a fair amount of system resources so older computers can slow down and it can burn through data faster than we'd like which isn't ideal for all of the areas where we operate.

Pros

We originally brought it in during the pandemic and since then it has evolved into a company-wide communication platform for us. We regularly use the dialer, video meetings and direct messaging as part of our daily work.

Cons

PC app does not show who actually answered a call. It only shows where the call was routed so we have to check the mobile app to see which team member picked it up.

Pros

Does a solid job of automatically adjusting to bandwidth so people can join from all kinds of network conditions without it becoming a problem. The breakout rooms are also really useful for collaboration especially during internal brainstorming sessions with cross-department teams.

Cons

An issue I keep running into is that the platform often doesn't update my external calendar properly when I schedule recurring meetings which leads to overlapping bookings and missed changes.