Zoom Reviews
Total 2562 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars70%
4
Stars26%
3
Stars3%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
, 101-500 employees
More than one year
“Great for Team Collaboration but Needs Calendar Fix”
Pros
I love how Zoom automatically adjusts bandwidth, so it doesn't matter if participants have different internet strengths. Breakout rooms are great for brainstorming sessions with teams from different departments.
Cons
It often fails to update my external calendar when I set up recurring meetings, which sometimes leads to overlaps or missed updates.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Accounting, 1-10 employees
More than a year
“love the features”
Pros
Getting started it is really easy and it runs well even if you're new to it. Features such as screen sharing, virtual backgrounds and the solid video and audio quality make it very convenient to use.
Cons
The part I liked the least is the 40 minute cap on group meetings with the free plan. It also tends to lag or disconnect at times when the internet is unstable. It would be even better if it performed more reliably on low-bandwidth connections.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Research, 11-50 employees
More than a year
“polished UI”
Pros
Setting up a meeting with anyone is very easy whether they're part of your company network or not. Joining is simple for participants too and the range of background options is a nice touch. The interface also looks good and feels well designed.
Cons
Something that gets in the way is the "new meeting" option for random meetings since it doesn't provide a shareable link right away for inviting people.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Photography, 1-10 employees
More than a year
“solid control”
Pros
It delivers exactly what it's supposed to with very few issues, offers solid controls and the servers are consistently reliable. There are plenty of settings you can adjust and it handles changing bandwidth and unstable connection speeds really well.
Cons
There are a few interface design quirks that can make things a bit inconvenient for hosts and co-hosts but it's only a minor issue.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Marketing and Advertising, 1-10 employees
More than a year
“removes group meetings stress”
Pros
Consistently dependable for video calls with strong call quality and very minimal latency. It takes the stress out of running group meetings and features like the integrated whiteboards and breakout rooms make it simple to handle both small sessions and larger group discussions.
Cons
Every now and then, the connection can be a little unstable when using home wifi. It helps to use a wired internet connection when possible or upgrade your wifi speed to get the best experience.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Non-Profit Organization Management, 1-10 employees
More than a year
“remote meetings”
Pros
A user friendly platform for virtual meetings and events! Since most of our team works remotely, we rely on it for nearly all of our online meetings and events.
Cons
A few features aren't immediately accessible at first though they become manageable once you learn the process. For instance, setting up and managing breakout rooms for larger groups takes a little practice.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Marketing and Advertising, 1-10 employees
More than a year
“flexible collaboration”
Pros
Offers a highly customizable experience and the layout is simple to figure out. It works really well for collaborating on school projects or joining work meetings without much trouble.
Cons
One thing that can be frustrating is the download and reinstall process especially when you just want to jump into a quick call without being slowed down.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Health, Wellness and Fitness, 1-10 employees
More than a year
“meetings from anywhere”
Pros
Joining meetings is easy and the recording options are really useful. It comes with plenty of solid features and the fact that it works online, through the app and by phone makes it very versatile for meetings while on the go.
Cons
Uploading recordings to the cloud can be pretty slow at times but aside from that, there really isn't anything significant I dislike.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Non-Profit Organization Management, 11-50 employees
More than a year
“useful recording”
Pros
The recording feature has been really useful and the waiting room option is another big plus. It lets me bring people in only when I'm ready and the meeting starts when I decide to begin it.
Cons
Every now and then, there are sign-in issues or errors especially when switching between my computer and my cell phone.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Hospital & Health Care, 51-100 employees
Free Trial
“I highly recommend!”
Pros
Provides a really interactive platform for communicating and holding meetings for all kinds of purposes. I'd definitely recommend it.
Cons
At times it has meeting time limits that can end a session earlier than expected but aside from that, the features are really solid.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Luxury Goods & Jewelry, 11-50 employees
Less than a year
“smart AI features for teamwork”
Pros
The note-taking and meeting summaries have been a huge help and being able to draft emails in seconds saves a lot of time. It also creates document templates and the chat integration works really well when collaborating on big projects with people located all over the country.
Cons
AI has become part of nearly every business and everyday workflow so it's frustrating that it you only get those features by paying for the Advanced plan. That pricing is manageable for bigger companies but at $21.99 per user it feels pretty expensive. The AI output also sometimes needs editing although that's true with most AI tools and the support response time is slower than it should be considering the cost.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
7
Functionality
8
Biotechnology, 101-500 employees
Less than a year
“smooth workflow”
Pros
What I appreciate most is how well it connects with calendar and project management tools.
Cons
Part I don't like is the AI meeting summary feature since it can be inconsistent and sometimes inaccurate.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Food Production, 500+ employees
More than a year
“AI companion boosts meetings”
Pros
One of the best parts is the AI Companion which adds a lot of value with features such as meeting summaries, transcription and pulling out action items.
Cons
A few users have mentioned issues with video and audio quality particularly when the internet connection is weak.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Glass, Ceramics & Concrete, 1-10 employees
More than a year
“practical training tool”
Pros
This became an essential tool for my online meetings and training sessions. When it comes to convenience and quality, it really stays ahead. Scheduling and starting meetings is very easy and features like screen sharing and even recording conversations make it even more useful. I also feel confident relying on excellent options such as breakout rooms and the integrated chat.
Cons
Since I use the free version, there is a time limit on meetings. It doesn't really get in my way but without that restriction, I think it would be perfect.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
7
Hospital & Health Care, 1-10 employees
More than a year
“handles business related tasks”
Pros
Getting started with it is fast and easy. It works really well for meetings and it's also very useful for handling my interpretation work and other business-related tasks.
Cons
I'd still love to see more features added especially some AI integration for virtual calls and meetings.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Hospital & Health Care, 500+ employees
More than a year
“helpful meeting reminders”
Pros
One thing I really appreciate is the steady reminders it gives me when I've forgotten that a meeting is coming up soon.
Cons
What bothers me most is that, at times, it can be difficult to get the meeting link sent or emailed out.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Publishing, 51-100 employees
More than a year
“Easy to figure out”
Pros
An excellent video conferencing tool! It's easy to adopt, works well for teams with any level of technical experience and keeps online meetings simple and accessible.
Cons
There's honestly not much to complain about it. My only small criticism is that it could make it more noticeable for speakers when their microphone is muted.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Research, 500+ employees
More than a year
“all in one platform”
Pros
Having meetings, chat and file sharing all in one place it really helps keep me connected with my colleagues throughout the day. It makes collaboration feel much more organized and convenient across different teams and projects.
Cons
An issue I've noticed is that chat notifications and meeting reminders don't always come through immediately so I sometimes miss important alerts.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Pharmaceuticals, 101-500 employees
More than a year
“one-click meetings”
Pros
Setting up meetings takes just one click and the reminders stay accurate across different time zones. That's been a big help when coordinating with contractors.
Cons
Once a meeting ends, I sometimes need to send the recording immediately but that part of the process tends to take longer than I expect.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Health, Wellness and Fitness, 1-10 employees
More than a year
“reliable screen sharing”
Pros
Being able to record sessions when needed and share my screen at the right time is really useful. Everything is built in and easy, without feeling complicated.
Cons
It has worked reliably for me so I've never really had to think twice about using it. That's probably why I still appreciate it even though I've switched over to Google Meet.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10