Total 2562 reviews

4.7

All reviews are from verified customers

Rating Distribution

5

Stars

70%

4

Stars

26%

3

Stars

3%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

M
Martin

, 101-500 employees

More than one year

4.0

“Great for Team Collaboration but Needs Calendar Fix”

Pros

I love how Zoom automatically adjusts bandwidth, so it doesn't matter if participants have different internet strengths. Breakout rooms are great for brainstorming sessions with teams from different departments.

Cons

It often fails to update my external calendar when I set up recurring meetings, which sometimes leads to overlaps or missed updates.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

BK
Baranihan kodeswaran

Accounting, 1-10 employees

More than a year

5.0

“love the features”

Pros

Getting started it is really easy and it runs well even if you're new to it. Features such as screen sharing, virtual backgrounds and the solid video and audio quality make it very convenient to use.

Cons

The part I liked the least is the 40 minute cap on group meetings with the free plan. It also tends to lag or disconnect at times when the internet is unstable. It would be even better if it performed more reliably on low-bandwidth connections.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

AS
Alisha Singh

Research, 11-50 employees

More than a year

5.0

“polished UI”

Pros

Setting up a meeting with anyone is very easy whether they're part of your company network or not. Joining is simple for participants too and the range of background options is a nice touch. The interface also looks good and feels well designed.

Cons

Something that gets in the way is the "new meeting" option for random meetings since it doesn't provide a shareable link right away for inviting people.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

DB
David Bulow-Osborne

Photography, 1-10 employees

More than a year

5.0

“solid control”

Pros

It delivers exactly what it's supposed to with very few issues, offers solid controls and the servers are consistently reliable. There are plenty of settings you can adjust and it handles changing bandwidth and unstable connection speeds really well.

Cons

There are a few interface design quirks that can make things a bit inconvenient for hosts and co-hosts but it's only a minor issue.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

GC
Garnet Chorney

Marketing and Advertising, 1-10 employees

More than a year

5.0

“removes group meetings stress”

Pros

Consistently dependable for video calls with strong call quality and very minimal latency. It takes the stress out of running group meetings and features like the integrated whiteboards and breakout rooms make it simple to handle both small sessions and larger group discussions.

Cons

Every now and then, the connection can be a little unstable when using home wifi. It helps to use a wired internet connection when possible or upgrade your wifi speed to get the best experience.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

9

EE
Erica Eustis

Non-Profit Organization Management, 1-10 employees

More than a year

5.0

“remote meetings”

Pros

A user friendly platform for virtual meetings and events! Since most of our team works remotely, we rely on it for nearly all of our online meetings and events.

Cons

A few features aren't immediately accessible at first though they become manageable once you learn the process. For instance, setting up and managing breakout rooms for larger groups takes a little practice.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

OW
Olivia Wall

Marketing and Advertising, 1-10 employees

More than a year

5.0

“flexible collaboration”

Pros

Offers a highly customizable experience and the layout is simple to figure out. It works really well for collaborating on school projects or joining work meetings without much trouble.

Cons

One thing that can be frustrating is the download and reinstall process especially when you just want to jump into a quick call without being slowed down.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

SS
Samantha Smith

Health, Wellness and Fitness, 1-10 employees

More than a year

4.0

“meetings from anywhere”

Pros

Joining meetings is easy and the recording options are really useful. It comes with plenty of solid features and the fact that it works online, through the app and by phone makes it very versatile for meetings while on the go.

Cons

Uploading recordings to the cloud can be pretty slow at times but aside from that, there really isn't anything significant I dislike.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

7

BB
Britta Brown

Non-Profit Organization Management, 11-50 employees

More than a year

5.0

“useful recording”

Pros

The recording feature has been really useful and the waiting room option is another big plus. It lets me bring people in only when I'm ready and the meeting starts when I decide to begin it.

Cons

Every now and then, there are sign-in issues or errors especially when switching between my computer and my cell phone.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

KP
krishna patel

Hospital & Health Care, 51-100 employees

Free Trial

5.0

“I highly recommend!”

Pros

Provides a really interactive platform for communicating and holding meetings for all kinds of purposes. I'd definitely recommend it.

Cons

At times it has meeting time limits that can end a session earlier than expected but aside from that, the features are really solid.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

MB
Melanie Becker

Luxury Goods & Jewelry, 11-50 employees

Less than a year

5.0

“smart AI features for teamwork”

Pros

The note-taking and meeting summaries have been a huge help and being able to draft emails in seconds saves a lot of time. It also creates document templates and the chat integration works really well when collaborating on big projects with people located all over the country.

Cons

AI has become part of nearly every business and everyday workflow so it's frustrating that it you only get those features by paying for the Advanced plan. That pricing is manageable for bigger companies but at $21.99 per user it feels pretty expensive. The AI output also sometimes needs editing although that's true with most AI tools and the support response time is slower than it should be considering the cost.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

7

Functionality

8

MH
Moe Hardeb

Biotechnology, 101-500 employees

Less than a year

4.0

“smooth workflow”

Pros

What I appreciate most is how well it connects with calendar and project management tools.

Cons

Part I don't like is the AI meeting summary feature since it can be inconsistent and sometimes inaccurate.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

BC
Bien Canilao

Food Production, 500+ employees

More than a year

5.0

“AI companion boosts meetings”

Pros

One of the best parts is the AI Companion which adds a lot of value with features such as meeting summaries, transcription and pulling out action items.

Cons

A few users have mentioned issues with video and audio quality particularly when the internet connection is weak.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

9

SBC
Simone Binotti Camargo

Glass, Ceramics & Concrete, 1-10 employees

More than a year

4.0

“practical training tool”

Pros

This became an essential tool for my online meetings and training sessions. When it comes to convenience and quality, it really stays ahead. Scheduling and starting meetings is very easy and features like screen sharing and even recording conversations make it even more useful. I also feel confident relying on excellent options such as breakout rooms and the integrated chat.

Cons

Since I use the free version, there is a time limit on meetings. It doesn't really get in my way but without that restriction, I think it would be perfect.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

7

MF
Mara Franchetti

Hospital & Health Care, 1-10 employees

More than a year

5.0

“handles business related tasks”

Pros

Getting started with it is fast and easy. It works really well for meetings and it's also very useful for handling my interpretation work and other business-related tasks.

Cons

I'd still love to see more features added especially some AI integration for virtual calls and meetings.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

SF
Sarah Fontana

Hospital & Health Care, 500+ employees

More than a year

5.0

“helpful meeting reminders”

Pros

One thing I really appreciate is the steady reminders it gives me when I've forgotten that a meeting is coming up soon.

Cons

What bothers me most is that, at times, it can be difficult to get the meeting link sent or emailed out.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

9

JW
Joshua Ward

Publishing, 51-100 employees

More than a year

5.0

“Easy to figure out”

Pros

An excellent video conferencing tool! It's easy to adopt, works well for teams with any level of technical experience and keeps online meetings simple and accessible.

Cons

There's honestly not much to complain about it. My only small criticism is that it could make it more noticeable for speakers when their microphone is muted.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

RH
Rezaul Hossain

Research, 500+ employees

More than a year

5.0

“all in one platform”

Pros

Having meetings, chat and file sharing all in one place it really helps keep me connected with my colleagues throughout the day. It makes collaboration feel much more organized and convenient across different teams and projects.

Cons

An issue I've noticed is that chat notifications and meeting reminders don't always come through immediately so I sometimes miss important alerts.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

AS
Amro Shendy

Pharmaceuticals, 101-500 employees

More than a year

5.0

“one-click meetings”

Pros

Setting up meetings takes just one click and the reminders stay accurate across different time zones. That's been a big help when coordinating with contractors.

Cons

Once a meeting ends, I sometimes need to send the recording immediately but that part of the process tends to take longer than I expect.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

AA
Abby Auriemma

Health, Wellness and Fitness, 1-10 employees

More than a year

5.0

“reliable screen sharing”

Pros

Being able to record sessions when needed and share my screen at the right time is really useful. Everything is built in and easy, without feeling complicated.

Cons

It has worked reliably for me so I've never really had to think twice about using it. That's probably why I still appreciate it even though I've switched over to Google Meet.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10