Zoom Reviews

“top notch choice!”

Pros

Makes it simple to connect with both small teams and large groups for video conferences. Features like chat, background blur, virtual backgrounds and similar tools are user friendly and really improve the overall video call experience.

Cons

Joining a call by dialing in can be inconvenient when you're not using your laptop.

“Favourite app”

Pros

The platform is very user friendly, lets you personalize meetings with different backgrounds and has a convenient chat feature.

Cons

Some features are only available through the paid "premium" version.

“reliable meetings every time”

Pros

It has been consistently dependable for me, with hardly any technical issues even during bigger meetings. Scheduling and joining calls feels smooth too whether I'm using the app, connecting through calendar integrations or simply clicking a link. Everything just works the way it should.

Cons

One thing I'd still like to see improved is making it simpler to update meeting details after something has already been scheduled.

“meeting setup made simple”

Pros

Setting up a meeting with several people at once is something I really enjoy it. It's very user friendly--just create the event, choose the date and time and that's pretty much it. When the meeting starts, the staff logs in and everything is ready to go.

Cons

Honestly, I don't have anything negative to say. I think it's an amazing program.

“powerful webinars and conferencing”

Pros

Out of all the UCaaS platforms I've worked with, this one has been the strongest by far! It works really well for running internal training sessions and presentations and webinars and video conferencing feel both efficient and practical.

Cons

Brings together all the features I need which helps me save time whenever I'm running meetings, webinars or other online conference sessions.

“great features”

Pros

The platform is very user friendly, scales well, has a clean interface and comes with plenty of useful features and integrations.

Cons

There's hardly anything to complain about it. The only occasional issue is that it sometimes won't launch until an update finishes which can leave me a few minutes late to a call but that happens with plenty of apps.

“user friendly”

Pros

Getting started with this product feels very easy and it still offers a lot of functions once you dig into it.

Cons

One thing that could be much better is the release notes for updates especially when major feature overhauls are rolled out.

“remote support done right”

Pros

This tool has made it possible for me to provide remote support and my company's video conferences feel much more dynamic and visually engaging as well.

Cons

At this point, it seems to cover everything I need. I haven't noticed anything missing.

“Love it!”

Pros

Keeping in touch with leads, staff and clients is much simpler it and it has become our primary way of connecting with them. It also comes with plenty of really useful extra features for musicians.

Cons

There is not much negative to point out. There were some problems in the past but they have been addressed. If I had to mention anything, latency can still be a challenge when using it for music though that is more of a general technology limitation than a platform specific issue.

“smooth integrations”

Pros

Getting started it takes almost no effort and the integrations with apps like Slack make business communication feel connected and efficient.

Cons

The chat feature is pretty limited and basic so there's definitely room for improvement.

“excellent video meetings tools”

Pros

Everything about it has been excellent for me from the video quality and chat feature to the AI companions, recording options, webinar tools, breakout rooms. Bascially the platform as a whole :)

Cons

I do not have any real complaints. The only slight setback is that the free version limits meetings to 40 minutes but I understand they need a way to monetize the product.

“better with every update”

Pros

Managing everything feels accessible once you begin using it. Since I first started, there have been plenty of updates and those are definitely noticeable.

Cons

The part I don't like is that there's a fully paid version. I remember when students could use it for free but now it's gone back to being a subscription-based service.

“valuable tool”

Pros

Being able to connect face to face with employees I needed to speak with has been really valuable especially when meeting in person wasn't possible.

Cons

The only downside is that it feels a bit too expensive to keep and maintain.

“fun backgrounds for client calls”

Pros

Being able to customize my background and make it more fun during client calls is something I really enjoy.

Cons

It isn't always HIPAA-compliant and it can be glitchy more often than I'd like.

“quick onboarding”

Pros

Getting new people started on the platform is really easy and the overall system is very simple to use.

Cons

I'd still like to have the ability to run multiple meetings at the same time.

“works well”

Pros

Setting up meetings for several people is easy and the recording feature works without any trouble.

Cons

There are occasional glitches although that may be tied to the internet connection depending on where in the building we're having the meetings.

“consistent for virtual meetings”

Pros

It's a really convenient platform for meetings and virtual group events and it works well for staying connected with teams and larger audiences.

Cons

One thing that gets annoying is that updates sometimes pop up at inconvenient times.

“remote teamwork made better”

Pros

With our agency working fully remote and spread across the US, this has become the main way we stay connected. It covers everything in one place (video meetings, calls and messaging) making it simple to communicate with anyone from anywhere, as long as the internet connection is strong.

Cons

One thing that gets in the way is the screen-sharing toolbar placement. Since it sits at the top of the screen, it can be awkward and sometimes blocks access when trying to figure out tabs located along the top.

“stands out”

Pros

Really stands out for how simple it makes communication and teamwork especially because the interface is so easy and user friendly.

Cons

A small downside is that some settings have to be adjusted to improve call quality. For instance, HD video is not enabled by default so you need to manually change the video settings to get better quality.

“clear meetings”

Pros

Joining meetings is convenient and the audio and video quality stay clear throughout.

Cons

At times, getting into a meeting takes longer than it should and that delay can be annoying.