brittany Baldwin
Child Day Care Services, 11-50 employees
More than a year
“keep in touch over distance”
Pros
Keeping in touch with coworkers over long distances is really convenient and video meetings make it simple to connect and collaborate.
Cons
There are times when our meetings run past the time limit so we have to send out a new link and have everyone join again.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Ashley Myers
Consumer Services, 11-50 employees
More than a year
“user friendly platform”
Pros
Using it feels very accessible and user friendly overall.
Cons
Initial setup can sometimes be a bit confusing at first.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
10
Functionality
9
Amr Al Khateeb
Higher Education, 500+ employees
More than a year
“my review”
Pros
This has been a really good experience because it runs reliably across all my devices. The audio and video quality are excellent and the screen sharing feels much more accessible than it does in other similar apps.
Cons
One thing I haven't been able to do is record a presentation without including the participants, at least not in my case. Also, the recording editing tools don't feel very accessible and would be better if they were simpler to use.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Mark Cicino
Banking, 1-10 employees
More than a year
“Valuable platform”
Pros
Very simple to use and that's the part I appreciate most. It makes communication clear, effective and efficient without much effort.
Cons
The interface could use some improvement and I still think Microsoft Teams has a better overall layout.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Signe Knutson
Health, Wellness and Fitness, 1-10 employees
More than a year
“confortable to use”
Pros
As one of the original video conferencing platforms, this has an interface and overall feel that most people are already comfortable using without much trouble.
Cons
There's still the usual delay from technical hiccups, often caused by user mistakes or by how screen sharing looks different across various devices and hardware.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Lolanda Jones
Mental Health Care, 500+ employees
More than a year
“thoughts on the software”
Pros
Lets me hold visits between clients and providers without any trouble which has been really useful.
Cons
The connection quality can be inconsistent sometimes and the reception is not always very good.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Ameera hamdallah
E-Learning, 500+ employees
More than a year
“flexible classroom controls”
Pros
Having control over what students can access is one of the things I appreciate most. For instance, with the chat feature, I can decide whether students are allowed to message everyone, only the host or no one at all.
Cons
I work with two monitors and at times it opens on the screen I do not want it on. There are also moments when I share my screen and can no longer see my students because the app automatically minimizes the window.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Maddie Lipton
Legal Services, 51-100 employees
More than a year
“excellent webinars”
Pros
Works really well for meetings with external organizations and for hosting training webinars. The AI tools and recording features are two things I really appreciate.
Cons
I don't have any complaints about the platform. It's very user friendly.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Khyla Cuenco
Hospital & Health Care, 101-500 employees
More than a year
“remote teamwork made better”
Pros
It helps me stay connected with my team while working remotely.
Cons
There's not much to complain about. Up to this point, it's been really good.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Sally Lundqvist
Retail, 500+ employees
More than a year
“simple meetings”
Pros
Getting started it was very easy. The meeting setup and video quality settings are simple to manage which makes communication feel smooth.
Cons
I really don't have any complaints about it; it works very well.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Jason Barber
Construction, 51-100 employees
More than a year
“reliable video calls”
Pros
The video quality has been really good and it helps that so many companies already use it.
Cons
Using it can feel a bit outdated at times especially when trying to figure out everything.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
E Shepard Farrar
Professional Training & Coaching, 51-100 employees
More than a year
“great fit with Fathom”
Pros
Really easy to use and the integrations with Fathom and reclaim.ai are a big plus.
Cons
One limitation is that it can't be connected to more than one email account or user.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Holly Peng
Accounting, 1-10 employees
More than a year
“Handy integrations”
Pros
It covers what I need it to do and the calendar integration is really useful. I also appreciate that it works well with Fathom.
Cons
The pricing feels expensive and the customization options are a bit too extensive.
Rating Distribution
Ease of use
7
Value for money
5
Customer Support
8
Functionality
8
Shannon Graham
Professional Training & Coaching, 1-10 employees
More than a year
“love the touch-up feature”
Pros
Is absolutely my go to, mainly because the "touch up my appearance" feature makes such a difference for me.
Cons
I didn't like that my emails were showing up in the platform although it was quickly sorted out by switching off a toggle button.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Al Aviles
E-Learning, 11-50 employees
More than a year
“versatile features for teamwork”
Pros
Because of the many features it offers, it is outstanding! From screen sharing and content streaming to the integration of external apps that help make work easier.
Cons
The only downside it is that when the connection is unstable, the audio can sometimes cut out.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Ahmed Joji
Facilities Services, 500+ employees
More than a year
“better pricing than competitors”
Pros
It costs less than a lot of competing options which makes it a more affordable choice.
Cons
The free version still falls short and isn't as good as other options like Teams.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
7
Glen Johnston
Construction, 11-50 employees
More than a year
“crystal-clear calls every time”
Pros
Call quality is noticeably better than on other platforms I've used. The audio and video stay clear, I don't run into lag and it performs really well overall.
Cons
Needs stronger integration with other platforms. Compared with something like Microsoft Teams, it feels less detailed as an all in one communication tool.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Andrew Kamau
Information Technology and Services, 101-500 employees
More than a year
“accessible screen sharing”
Pros
Has a very accessible interface so getting started with it feels very easy. Being able to share my entire screen is also really useful and makes it much easier to present ideas clearly.
Cons
At this point I don't have anything negative to say.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Werner De LaFayette
Hospital & Health Care, 500+ employees
More than a year
“better teamwork and learning”
Pros
It's been a really good system to work with and it has expanded my ability to communicate with coworkers and learn new tasks from them.
Cons
I haven't come across any negative issues with this system.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Nicole Williams
Fund-Raising, 1-10 employees
Less than 6 months
“helpful notes and scheduling”
Pros
One thing I really appreciate is that it now includes a note-taking feature and scheduling meetings is very easy too.
Cons
Sometimes it's hard to notice right away when someone has entered the waiting room.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
