Zoom Reviews
Total 2562 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars70%
4
Stars26%
3
Stars3%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Accounting, 500+ employees
More than a year
“Perfect for online meetings”
Pros
Works really well for scheduling and hosting online meetings. I can also customize things ahead of time like my background and profile and make other adjustments before the meeting starts.
Cons
The only downside is that meetings are limited to around 45 minutes even when I need more time.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Information Technology and Services, 1-10 employees
More than a year
“breakout rooms are great”
Pros
The breakout rooms feature has been really valuable especially during online training events when attendees need to be split into separate training sessions.
Cons
I honestly can't think of any downsides. It works well for what I need.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Consumer Goods, 1-10 employees
More than a year
“strong video tools for presentations”
Pros
The desktop version delivers really good video quality and the tools it includes work very well for presentations and conference meetings.
Cons
Getting everything set up isn't especially user friendly and takes quite a bit of time to learn properly. It can also be glitchy now and then which means restarting it occasionally.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
5
Law Practice, 51-100 employees
More than a year
“my review”
Pros
It makes calling and collaboration simple and convenient.
Cons
Switching a call into a meeting can be awkward and direct messages don't always jump to the latest message even when that setting is turned on.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
7
Hospital & Health Care, 51-100 employees
More than a year
“handy recording and chat features”
Pros
Being able to record meetings, meet virtually face to face and use the chat feature during group sessions has been really helpful.
Cons
One thing I couldn't find was a "raise your hand" option like the one available in Teams.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Telecommunications, 51-100 employees
More than a year
“big role in my routine!”
Pros
Since my university days it has been a part of my routine and it still plays a big role in my work life now. The platform is very user friendly even for people who aren't very technical and it stays dependable for both one on one conversations and bigger team meetings. I use it every day in my current job to stay aligned with vendors, consultants and internal teams. It was especially important during our ISO 27001 audits since it allowed us to work remotely with external auditors and stakeholders without disrupting collaboration. Features like screen sharing, breakout rooms and recording have been especially valuable.
Cons
From time to time, I've dealt with audio problems or calls dropping particularly when someone in the meeting has weak bandwidth. The separate licensing for webinars and large meetings can also be inconvenient when those features are only needed once in a while. It would be even better if there were more flexible pricing options for smaller teams.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Restaurants, 51-100 employees
More than a year
“Love it!”
Pros
Work meetings feel a lot more personal with this tool and I absolutely love it. It also gives me the flexibility to join and work from different locations without any trouble.
Cons
I've run into a few connection issues at times although that may be more related to my internet. Aside from that, it's been perfect for work meetings.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Design, 1-10 employees
More than a year
“fast sharing”
Pros
Even with a lot of people on the call, the video quality stays clear and screen sharing feels quicker than on most other platforms.
Cons
I haven't come across any actual issues so far, everything tends to work exactly when it's supposed to.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Food & Beverages, 500+ employees
More than a year
“clear calls”
Pros
Calls have been reliable, the video and sound stay clear and sending out a join link is easy since people can hop in even without creating an account. Screen sharing gets used a lot as well especially when presenting documents or design work.
Cons
No real problems with it so far. It handles what it's supposed to do and there hasn't been any reason to look for an alternative.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Sports, 500+ employees
More than a year
“face-to-face collaboration”
Pros
It makes it possible to collaborate and meet with customers face to face without needing to be there in person.
Cons
There are times when you can start and stop the meeting recording but when you play it back later, it doesn't always seem to have stopped properly.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Education Management, 101-500 employees
More than a year
“stay connected through this!”
Pros
Our team stayed connected thanks to the real-time collaboration tools. Persistent chat threads and live co-annotation on shared content made working together feel natural without the usual disconnect or the need to wait around for emails.
Cons
One issue I ran into was unreliable syncing between its calendar and other calendar apps.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Automotive, 500+ employees
More than a year
“good call quality but limits”
Pros
The audio and video quality is quite good. The issues that were there in the beginning have been fixed on that front.
Cons
The biggest downside of this video conferencing tool is the limitations of the free version especially with so many similar tools available now.
Rating Distribution
Ease of use
5
Value for money
5
Customer Support
5
Functionality
3
Health, Wellness and Fitness, 51-100 employees
More than a year
“consistent quality”
Pros
Video quality stays consistent and the connection has been dependable. We've been using this software for many years and it has worked well for us.
Cons
It doesn't work especially well with every other software platform and the pricing is higher than we'd ideally want to pay.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Civic & Social Organization, 1-10 employees
More than a year
“my thoughts”
Pros
Is an easy video platform to get around and the added features make the whole experience feel smooth.
Cons
There are occasional logout issues and the connection between the browser version and the app can feel a bit outdated.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Health, Wellness and Fitness, 1-10 employees
More than a year
“productive meeting”
Pros
Compared with a lot of other virtual meeting platforms, this feels much more user friendly. The newer features like AI-generated summaries and continuous chat, also help make meetings more productive.
Cons
One thing I wish it would offer is HIPAA compliance for solopreneurs. Right now I can't use it directly for any sessions that require HIPAA unless I connect it through another platform that supports that feature.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Graphic Design, 1-10 employees
More than a year
“keeps meetings on track”
Pros
Being able to schedule meetings right inside the app and sync everything with my calendars makes staying organized much easier. The breakout rooms are another feature I absolutely love! A real lifesaver for me!
Cons
Honestly there isn't much I dislike. I use just about all of its features to manage my meetings and they work well for what I need.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Hospital & Health Care, 51-100 employees
More than a year
“quick setup”
Pros
Setting up meetings is easy, joining calls is simple and sharing the meeting details with other people takes very little effort.
Cons
The downside is the cost. We used the free plan before but the meeting time limits just didn't work well with our schedule.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Non-Profit Organization Management, 500+ employees
More than a year
“reliable admin controls for teams”
Pros
A really strong video conferencing platform especially for enterprise use. The admin features are very helpful when managing teams and reallocating licenses across users.
Cons
I don't really have any major complaints. It works reliably and most users can figure out it without running into problems or needing much help.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Health, Wellness and Fitness, 1-10 employees
More than a year
“scalable fit for growing teams”
Pros
One thing I really loved is how customizable and scalable it is. It works really well for smaller businesses at the start and can keep up as your team grows.
Cons
The part I do not like is that it does not collaborate well with Google Docs, Sheets or Microsoft Word.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Higher Education, 11-50 employees
More than a year
“offers host customization”
Pros
As a video meeting platform, this is the best I've used. The flexibility it gives hosts to be creative along with the customization options that let users modify the interface to their preferences, really makes it stand apart from the others.
Cons
Getting it to connect properly with different microphones and video cameras can be frustrating at times and a bit tricky to handle.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10