Zoom Reviews
Total 2562 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars70%
4
Stars26%
3
Stars3%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Real Estate, 101-500 employees
More than a year
“Handy invites”
Pros
Getting everything up and running is very convenient. Sending invites is easy and adding meetings to the calendar is simple too.
Cons
The free background options are limited and audible reminders would be helpful but aside from that, I don't have any other complaints.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Financial Services, 500+ employees
More than a year
“positive experience”
Pros
I've had a really positive experience using the platform overall. It handles meetings reliably and has been a solid platform for virtual communication.
Cons
A few things could definitely be better though. Customer support can take quite a while to respond, video conferencing is limited to 720p and screen sharing only allows one item at a time which means presenters sometimes have to stop and restart sharing to show something else. It's also a bit more expensive than some competing options.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
8
Functionality
9
Higher Education, 500+ employees
More than a year
“love the whiteboards and AI”
Pros
One thing I really enjoy is the whiteboard feature, it feels every bit as capable as Miro. The calendar integrations are also a big plus and having my notes show up right inside the meeting from the calendar is incredibly convenient. On top of that, I absolutely love its AI.
Cons
Part I'm not thrilled with is that the AI summaries are kept separate from the transcripts. I'd really prefer if they were easier to access directly in the app instead of having to log in separately or go through the AI chat.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Education Management, 500+ employees
More than a year
“affordable meetings”
Pros
Stands out to me for how simple it is to use, along with its meeting recording feature and budget friendly pricing.
Cons
One concern is that it is not always fully reliable when it comes to security issues.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Religious Institutions, 11-50 employees
More than a year
“solid range of tools”
Pros
Delivers dependable HD video meetings and audio calls, along with a solid range of productivity and collaboration tools.
Cons
The AI meeting summaries are useful but they still need quite a bit of improvement before they can be counted on as a truly reliable feature.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Alternative Medicine, 1-10 employees
Free Trial
“good for classes and meetings”
Pros
For the past six months this has been my go-to for online classes and meetings. The video and audio quality have been really good and scheduling meetings is simple. It can lag a bit when the internet is slow but overall it's been very helpful for staying connected and communicating.
Cons
Honestly, it works really well for the.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Banking, 11-50 employees
More than a year
“free access for business”
Pros
Being able to use it at no cost is a huge plus! I really appreciate that there's a free version available that still helps get business done.
Cons
There really isn't much for me to dislike. They provide both a free option and a subscription model so there's something that works for everyone.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Music, 1-10 employees
More than a year
“audio upgrades I genuinely appreciate”
Pros
They keep adding updates and refining the platform and the advancements to the audio quality options have been especially valuable. Working professionally in the audio industry, that makes a real difference and has been incredibly helpful.
Cons
The only downside I've run into is the shorter free meeting limit now that sessions over 45 minutes require payment instead of the previous one-hour window. It's a small inconvenience but I definitely preferred the old hour limit.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Education Management, 1-10 employees
More than a year
“great for recorded meetings”
Pros
Has been an excellent tool for business meetings and the ability to record sessions makes it even more valuable.
Cons
I haven't run into any issues using it. It has been really useful for meetings.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Automotive, 51-100 employees
More than a year
“video meetings that just flow”
Pros
The software feels very fluid to use and being able to run video conferences during our meetings is a real advantage. The file sharing is also excellent and works really well.
Cons
It does use a lot of bandwidth and it can feel a bit complicated to understand at first. Once you get used to it though, it works very well and I really have nothing else to complain about.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Hospital & Health Care, 500+ employees
More than a year
“clear audio quality”
Pros
Calls come through with clear audio and solid video quality and the platform is easy to use. It also feels dependable and trustworthy which makes it a tool I can count on.
Cons
I really don't have any complaints. It's reliable software that does exactly what it's supposed to do.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Paper & Forest Products, 51-100 employees
More than a year
“practical tool”
Pros
Setting up a meeting and sending the link by email is very convenient. It also includes video calling and document sharing features which really help and make communication between colleagues more efficient.
Cons
Joining a meeting can sometimes be a bit difficult and the free version being limited to 45 minutes is a downside.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Religious Institutions, 51-100 employees
More than a year
“dependable video meetings”
Pros
It has really helped make communication more engaging. It lets me connect with clients comfortably through video conferences.
Cons
I've been using this for a while now and haven't run into any issues with the platform which makes me happy to keep using it.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Hospital & Health Care, 51-100 employees
More than a year
“User friendly”
Pros
Getting started with it was simple and it handles exactly what we need it to do.
Cons
I honestly do not have any complaints about it. It takes care of what we need without any issues.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
E-Learning, 51-100 employees
More than a year
“quick meetings”
Pros
Starting a meeting or joining someone else's call is really easy. The audio and video quality are usually very good and the platform itself feels simple to use overall.
Cons
At the beginning I faced slight difficulty while figuring out how to turn on my computer's mic and camera along with how to share my screen. Once I sorted that out though, everything worked fine and I haven't had any problems since. Honestly it was more user error than an issue with the software.
Rating Distribution
Ease of use
7
Value for money
10
Customer Support
9
Functionality
9
Marketing and Advertising, 11-50 employees
More than a year
“breakout rooms work brilliantly!”
Pros
The breakout rooms feature has been really useful for organizing virtual meetings with smaller teams. The host can move between rooms and even send messages to specific groups which makes managing discussions much more effective.
Cons
Chat works well for basic communication but it doesn't offer the same level of collaboration features you'd get from Slack or Teams.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Health, Wellness and Fitness, 51-100 employees
More than a year
“Amazing!”
Pros
Holding meetings from home without having to travel is really convenient and sharing files during sessions makes everything more practical.
Cons
Everything feels easy to use and honestly I can't think of any downside to it.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Insurance, 500+ employees
More than a year
“Provides AI transcripts”
Pros
I realised that this platform is widely recognized for a reason. It includes all the features I need and the new AI transcription has been a really useful addition. It also works across every platform I use which makes it very convenient.
Cons
Issue is that it feels a little heavy and takes longer to open on my work phone, a Samsung A52. On that same device, Webex loads faster.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Food Production, 500+ employees
More than a year
“clean interface”
Pros
The user interface is really well done and the chat works nicely. I also appreciate being able to customize the background with corporate branding options which is a nice touch.
Cons
At times, it doesn't seem to be the platform customers prefer which can make things harder when people aren't familiar with how to figure out it or present through it.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Arts and Crafts, 1-10 employees
More than a year
“quick scheduling”
Pros
Scheduling meetings is really easy and sending out invitations to participants is just as convenient.
Cons
At times, getting participants connected can be a bit tricky and I'm pretty sure that's usually due to user error. Still, the security steps in place can make logging in harder for people who aren't familiar with the platform.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10