Zoom Reviews
Total 2562 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars70%
4
Stars26%
3
Stars3%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Education Management, 500+ employees
More than a year
“excellent video meetings tools”
Pros
Everything about it has been excellent for me from the video quality and chat feature to the AI companions, recording options, webinar tools, breakout rooms. Bascially the platform as a whole :)
Cons
I do not have any real complaints. The only slight setback is that the free version limits meetings to 40 minutes but I understand they need a way to monetize the product.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Medical Practice, 51-100 employees
More than a year
“better with every update”
Pros
Managing everything feels accessible once you begin using it. Since I first started, there have been plenty of updates and those are definitely noticeable.
Cons
The part I don't like is that there's a fully paid version. I remember when students could use it for free but now it's gone back to being a subscription-based service.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Medical Practice, 51-100 employees
Less than 6 months
“valuable tool”
Pros
Being able to connect face to face with employees I needed to speak with has been really valuable especially when meeting in person wasn't possible.
Cons
The only downside is that it feels a bit too expensive to keep and maintain.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
9
Hospital & Health Care, 51-100 employees
More than a year
“fun backgrounds for client calls”
Pros
Being able to customize my background and make it more fun during client calls is something I really enjoy.
Cons
It isn't always HIPAA-compliant and it can be glitchy more often than I'd like.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
6
Education Management, 11-50 employees
More than a year
“quick onboarding”
Pros
Getting new people started on the platform is really easy and the overall system is very simple to use.
Cons
I'd still like to have the ability to run multiple meetings at the same time.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Veterinary, 11-50 employees
More than a year
“works well”
Pros
Setting up meetings for several people is easy and the recording feature works without any trouble.
Cons
There are occasional glitches although that may be tied to the internet connection depending on where in the building we're having the meetings.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Alternative Medicine, 11-50 employees
More than a year
“consistent for virtual meetings”
Pros
It's a really convenient platform for meetings and virtual group events and it works well for staying connected with teams and larger audiences.
Cons
One thing that gets annoying is that updates sometimes pop up at inconvenient times.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Marketing and Advertising, 11-50 employees
More than a year
“remote teamwork made better”
Pros
With our agency working fully remote and spread across the US, this has become the main way we stay connected. It covers everything in one place (video meetings, calls and messaging) making it simple to communicate with anyone from anywhere, as long as the internet connection is strong.
Cons
One thing that gets in the way is the screen-sharing toolbar placement. Since it sits at the top of the screen, it can be awkward and sometimes blocks access when trying to figure out tabs located along the top.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Real Estate, 51-100 employees
More than a year
“stands out”
Pros
Really stands out for how simple it makes communication and teamwork especially because the interface is so easy and user friendly.
Cons
A small downside is that some settings have to be adjusted to improve call quality. For instance, HD video is not enabled by default so you need to manually change the video settings to get better quality.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Hospitality, 11-50 employees
More than a year
“clear meetings”
Pros
Joining meetings is convenient and the audio and video quality stay clear throughout.
Cons
At times, getting into a meeting takes longer than it should and that delay can be annoying.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Child Day Care Services, 11-50 employees
More than a year
“keep in touch over distance”
Pros
Keeping in touch with coworkers over long distances is really convenient and video meetings make it simple to connect and collaborate.
Cons
There are times when our meetings run past the time limit so we have to send out a new link and have everyone join again.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Consumer Services, 11-50 employees
More than a year
“user friendly platform”
Pros
Using it feels very accessible and user friendly overall.
Cons
Initial setup can sometimes be a bit confusing at first.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
10
Functionality
9
Higher Education, 500+ employees
More than a year
“my review”
Pros
This has been a really good experience because it runs reliably across all my devices. The audio and video quality are excellent and the screen sharing feels much more accessible than it does in other similar apps.
Cons
One thing I haven't been able to do is record a presentation without including the participants, at least not in my case. Also, the recording editing tools don't feel very accessible and would be better if they were simpler to use.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Banking, 1-10 employees
More than a year
“Valuable platform”
Pros
Very simple to use and that's the part I appreciate most. It makes communication clear, effective and efficient without much effort.
Cons
The interface could use some improvement and I still think Microsoft Teams has a better overall layout.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Health, Wellness and Fitness, 1-10 employees
More than a year
“confortable to use”
Pros
As one of the original video conferencing platforms, this has an interface and overall feel that most people are already comfortable using without much trouble.
Cons
There's still the usual delay from technical hiccups, often caused by user mistakes or by how screen sharing looks different across various devices and hardware.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Mental Health Care, 500+ employees
More than a year
“thoughts on the software”
Pros
Lets me hold visits between clients and providers without any trouble which has been really useful.
Cons
The connection quality can be inconsistent sometimes and the reception is not always very good.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
E-Learning, 500+ employees
More than a year
“flexible classroom controls”
Pros
Having control over what students can access is one of the things I appreciate most. For instance, with the chat feature, I can decide whether students are allowed to message everyone, only the host or no one at all.
Cons
I work with two monitors and at times it opens on the screen I do not want it on. There are also moments when I share my screen and can no longer see my students because the app automatically minimizes the window.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Legal Services, 51-100 employees
More than a year
“excellent webinars”
Pros
Works really well for meetings with external organizations and for hosting training webinars. The AI tools and recording features are two things I really appreciate.
Cons
I don't have any complaints about the platform. It's very user friendly.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Hospital & Health Care, 101-500 employees
More than a year
“remote teamwork made better”
Pros
It helps me stay connected with my team while working remotely.
Cons
There's not much to complain about. Up to this point, it's been really good.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Retail, 500+ employees
More than a year
“simple meetings”
Pros
Getting started it was very easy. The meeting setup and video quality settings are simple to manage which makes communication feel smooth.
Cons
I really don't have any complaints about it; it works very well.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10