Total 1912 reviews

4.7

All reviews are from verified customers

Rating Distribution

5

Stars

73%

4

Stars

23%

3

Stars

3%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

JS

Jo Swann

Marketing and Advertising, 1-10 employees

More than a year

5.0
February 2025

great video calls

Pros

Using this solution has been really easy, with clear video and audio quality that make calls feel reliable. They also keep rolling out new features that improve the overall experience. Breakout rooms work really well and the option to customize backgrounds adds a fun personal touch.

Cons

One thing that gets frustrating is how often it seems to require updates.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

ML

Matthew Luchins

Industrial Automation, 1-10 employees

More than a year

5.0
February 2025

just works!

Pros

Funny enough, I still can't quite explain how it ended up surpassing Skype but it clearly did. At the end of the day, it works and that's what matters.

Cons

The scheduling side can be a bit irritating to deal with and my phone contacts don't sync together as smoothly as they should.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

9

RM

Rachael Moss

Health, Wellness and Fitness, 1-10 employees

Less than a year

5.0
February 2025

love it!

Pros

Using this platform with coworkers has been really easy and it offers a versatile set of features that make collaboration work well. Compared with other software that provides similar tools, it has also been the most dependable option for video conferencing.

Cons

I haven't noticed any downsides while using it so far. It has consistently been very reliable.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

AB

Austen Becker

Accounting, 1-10 employees

Less than a year

4.0
February 2025

all in one communication

Pros

Having meetings integrated into it keeps all communication in one app which is really convenient.

Cons

One thing that's missing is the ability to mark a message as unread after opening it. Also, adding contacts for all users can't really be done directly in the app so having to switch over to the website feels inconvenient.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

7

JC

Juan Carro

Veterinary, 1-10 employees

More than a year

5.0
February 2025

versatile for meetings and seminars

Pros

It lets me run professional meetings, deliver seminars and discuss clinical cases with colleagues and students.

Cons

The free version has a time limit although there's usually a way around it.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

S

Shirita

, 1-10 employees

More than one year

5.0
February 2025

Useful tool

Pros

I like that it allows me to host larger groups on calls.

Cons

The problem is that it isn't HIPAA compliant, which matters a lot to me as a mental health counselor.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

E

Emily

, 1-10 employees

More than one year

5.0
February 2025

Essential for Remote Work

Pros

I find it so convenient and easy to schedule meetings and collaborate with my team.

Cons

Not really a Zoom issue, but I wish everyone would just use the same platform, I like keeping things streamlined.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Justin

, 101-500 employees

Less than one year

5.0
February 2025

Smooth Integrations

Pros

The best part is how seamlessly it integrates with other apps. I can click on links in my browser, calendar, or Slack and instantly join a Zoom meeting.

Cons

I wish it were easier to switch from a Zoom phone call to a Zoom meeting. Sometimes I start with a call but then need to share my screen.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

JM

Jose Manuel

, 11-50 employees

More than one year

5.0
February 2025

Great for Webinars and Interviews

Pros

Zoom is great for mobile users. Some people hesitate to download the app, and the interface changes a bit sometimes, but overall, it's still good enough.

Cons

People seem more familiar with Zoom than with Teams, which makes adoption easier.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

I

Iman

, 1-10 employees

More than one year

4.0
February 2025

My Go-To App for Online Classes

Pros

The app is great for video calls. I've used it for online lectures, and it's become my go-to. It's easy to set up, lets me share my screen, and still works well even with weak internet. It has everything I need in a video call app, plus some extra features.

Cons

I honestly don't have complaints, the free version is perfect for my online live classes.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Mental Health Care, 1-10 employees

More than a year

4.0
February 2025

clients already know the platform

Pros

Most clients already seemed very comfortable using the platform which made meetings feel accessible and easy. It also gets frequent updates which helps keep everything optimized and working well.

Cons

The interface can feel a little hectic and isn't always the most accessible to figure out. On top of that, integrating some of the add-on apps and extra features can be challenging.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

7

JDP

Juliet du Preez

Legislative Office, 500+ employees

More than a year

5.0
January 2025

annotation tools stood out

Pros

Right away the annotation tools stood out as one of the best parts.! They make online training much more effective and the platform offers a wide range of features while still staying flexible. My husband works as a software developer and annotation is heavily used in his field too so it's clearly useful across different types of work. It is also very user friendly. I'm glad they've kept adding integrations and new functions over time which has helped it stay relevant as other software keeps changing. The AI features especially for creating summaries, are also a big plus because they remove a lot of repetitive, time-consuming work.

Cons

Overall I'm very happy with the product and the only real downside is that it doesn't connect with Microsoft tools as smoothly as Teams does. At one organization I worked with, they originally used this platform but once their systems became fully Microsoft-based, they ended up moving over to Teams.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

9

A

Anonymous

Mental Health Care, 11-50 employees

More than a year

5.0
January 2025

stable and dependable

Pros

It has been a very user friendly and efficient platform for meetings and appointments. The connection also feels more stable and dependable than with other online meeting tools.

Cons

One minor frustration is that it doesn't always detect that the app is already installed so the redirect can take a little while.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

RE

Roger Espinoza

Primary/Secondary Education, 51-100 employees

More than a year

5.0
January 2025

smart AI assistant for teamwork

Pros

I really liked its AI assistant because it helps a lot with managing work and prevents scheduling and organization conflicts.

Cons

It's a tool that takes some time to adapt to, both in its environment and how its features work. It's also important to properly set up alerts and offline time settings.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

AS

Aditya Saxena

Information Technology and Services, 11-50 employees

More than a year

4.0
January 2025

simple one-click meetings

Pros

Getting started it feels very easy even for someone who isn't familiar with the platform and joining a meeting only takes a single click.

Cons

The meeting limits can be frustrating. There are times when I have to wrap things up in a rush because the session is about to end.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

A

Anonymous

Higher Education, 500+ employees

More than a year

5.0
January 2025

packed with useful tools

Pros

Comes with features that make meetings much more interactive like discussions, polls and breakout rooms during sessions.

Cons

The desktop version can be quite resource-heavy which may slow down some devices although joining or organizing a meeting is still very easy.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

JVM

Jeroen Van Meeuwen

Computer & Network Security, 11-50 employees

Less than a year

5.0
January 2025

excellent video quality

Pros

Delivers top-notch video conferencing quality and having accessible meeting rooms all organized under a single login is really convenient.

Cons

I haven't run into any issues or challenges with this software.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

OR

Oleti Ravali

E-Learning, 1-10 employees

More than a year

4.0
January 2025

convenient communication

Pros

Is a well-known platform for connecting with people virtually. It's commonly used for interviews, webinars and meetings and it includes helpful features like one-on-one video calls and chat which make communication and collaboration convenient.

Cons

I don't have any dislikes when it comes to the website.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

7

BM

Brooke McHardy

Cosmetics, 1-10 employees

More than a year

4.0
January 2025

dependable video calling

Pros

Connecting with other people for video calls has been really convenient and getting a call started is easy.

Cons

I did run into problems on my MacBook with getting the sound permissions to work and I wasn't able to fix it.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

GL

Gustavo Limas

Non-Profit Organization Management, 11-50 employees

Less than a year

5.0
January 2025

staying connected with the team

Pros

It's been a really effective way to stay connected with the office and the rest of the staff.

Cons

The only downside is that meetings are limited to 45 minutes unless you pay for a subscription.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9