Total 2562 reviews

4.7

All reviews are from verified customers

Rating Distribution

5

Stars

70%

4

Stars

26%

3

Stars

3%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

JB
Jason Barber

Construction, 51-100 employees

More than a year

4.0

“reliable video calls”

Pros

The video quality has been really good and it helps that so many companies already use it.

Cons

Using it can feel a bit outdated at times especially when trying to figure out everything.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

7

ESF
E Shepard Farrar

Professional Training & Coaching, 51-100 employees

More than a year

5.0

“great fit with Fathom”

Pros

Really easy to use and the integrations with Fathom and reclaim.ai are a big plus.

Cons

One limitation is that it can't be connected to more than one email account or user.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

8

HP
Holly Peng

Accounting, 1-10 employees

More than a year

4.0

“Handy integrations”

Pros

It covers what I need it to do and the calendar integration is really useful. I also appreciate that it works well with Fathom.

Cons

The pricing feels expensive and the customization options are a bit too extensive.

Rating Distribution

Ease of use

7

Value for money

5

Customer Support

8

Functionality

8

SG
Shannon Graham

Professional Training & Coaching, 1-10 employees

More than a year

5.0

“love the touch-up feature”

Pros

Is absolutely my go to, mainly because the "touch up my appearance" feature makes such a difference for me.

Cons

I didn't like that my emails were showing up in the platform although it was quickly sorted out by switching off a toggle button.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

AA
Al Aviles

E-Learning, 11-50 employees

More than a year

4.0

“versatile features for teamwork”

Pros

Because of the many features it offers, it is outstanding! From screen sharing and content streaming to the integration of external apps that help make work easier.

Cons

The only downside it is that when the connection is unstable, the audio can sometimes cut out.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

AJ
Ahmed Joji

Facilities Services, 500+ employees

More than a year

4.0

“better pricing than competitors”

Pros

It costs less than a lot of competing options which makes it a more affordable choice.

Cons

The free version still falls short and isn't as good as other options like Teams.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

7

GJ
Glen Johnston

Construction, 11-50 employees

More than a year

5.0

“crystal-clear calls every time”

Pros

Call quality is noticeably better than on other platforms I've used. The audio and video stay clear, I don't run into lag and it performs really well overall.

Cons

Needs stronger integration with other platforms. Compared with something like Microsoft Teams, it feels less detailed as an all in one communication tool.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

AK
Andrew Kamau

Information Technology and Services, 101-500 employees

More than a year

5.0

“accessible screen sharing”

Pros

Has a very accessible interface so getting started with it feels very easy. Being able to share my entire screen is also really useful and makes it much easier to present ideas clearly.

Cons

At this point I don't have anything negative to say.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

WDL
Werner De LaFayette

Hospital & Health Care, 500+ employees

More than a year

5.0

“better teamwork and learning”

Pros

It's been a really good system to work with and it has expanded my ability to communicate with coworkers and learn new tasks from them.

Cons

I haven't come across any negative issues with this system.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

NW
Nicole Williams

Fund-Raising, 1-10 employees

Less than 6 months

5.0

“helpful notes and scheduling”

Pros

One thing I really appreciate is that it now includes a note-taking feature and scheduling meetings is very easy too.

Cons

Sometimes it's hard to notice right away when someone has entered the waiting room.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

9

RPK
R Prem Kumar

Computer Software, 500+ employees

More than a year

5.0

“my opinion”

Pros

Also lets you send private messages to someone in the chat which is really useful. You can tag specific people in chats too so it's easier to get their attention.

Cons

When sharing my screen, the toolbar keeps getting in the way and there isn't an option to hide it directly. The only workaround is remembering the shortcut key to make it disappear.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

RB
Rachel Burns

Research, 11-50 employees

More than a year

5.0

“user friendly meetings for wfh”

Pros

It is very user friendly overall and doesn't take much effort to figure out. The background and blur features also work really well especially on work-from-home days.

Cons

The integrations don't function the way they should. The timezone in the emails also doesn't always update correctly which can end up confusing other people joining the calls.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

RN
Rachael Neu

Education Management, 500+ employees

More than a year

5.0

“keeps me connected”

Pros

I've relied on it to stay connected and handle plenty of graduate school tasks. It's quick to get into and simple to use. On my MacBook, it runs very well and I haven't run into any major problems with it.

Cons

Tried to update right when I was about to use it which ended up making me late for a meeting. It would be much better if updates could happen automatically so that this kind of thing doesn't come up.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

RP
RUTH PEAK

Accounting, 1-10 employees

More than a year

5.0

“screen sharing made simple”

Pros

Using it feels very easy and sharing my screen with other people is really convenient.

Cons

The layout changes depending on the device whether it's a phone, iPad android tablet or desktop which can be confusing.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

9

Functionality

9

AW
Ashley Whitzel

Health, Wellness and Fitness, 1-10 employees

More than a year

5.0

“workplace meetings from anywhere”

Pros

It really brings the right to you. There's no need to be in the same room or meet face to face anymore to have meetings.

Cons

Every now and then, the mute turns off when you don't expect it to and there are some minor technical glitches.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

AV
Arianne Valbrun

E-Learning, 500+ employees

More than a year

5.0

“quick meeting access”

Pros

Starting a meeting and joining one is really easy which makes the whole process convenient.

Cons

Honestly, I have no complaints about this software because everything about it works well for me.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

A
Anonymous

Automotive, 500+ employees

Less than a year

5.0

“good fit for us!”

Pros

Really changed the way our team communicates and works together. One of the best parts is how simple it is to use and it includes all the features we need so there's no need to depend on other tools.

Cons

The only drawback is that it is not widely adopted which can make it difficult to collaborate with external partners.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

BP
Brandon Pineda-Rivera

Hospital & Health Care, 500+ employees

More than a year

5.0

“bringing teams together brilliantly”

Pros

Does an excellent job of bringing teams together from all over the country in one digital space. That's the part I appreciate most about it.

Cons

One small thing that bothers me is the occasional technical issue with meeting links. It's not a major problem but it does happen now and then and can be a little frustrating.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

LM
Latoria Marshall

Entertainment, 1-10 employees

More than a year

5.0

“meetings from anywhere”

Pros

It works well for all kinds of situations and has become a reliable alternative to meeting in person. Another thing I appreciate is being able to adjust the video and audio settings based on what each user wants or needs.

Cons

The part I don't enjoy is that I occasionally run into technical issues.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

SM
Simone Massei

Chemicals, 51-100 employees

More than a year

5.0

“productive collaboration”

Pros

Really helps organize team communication and collaboration and it has made a big difference in our overall productivity.

Cons

Everything has been excellent and I haven't run into any issues.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9