Zoom Reviews
Total 2562 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars70%
4
Stars26%
3
Stars3%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Construction, 51-100 employees
More than a year
“reliable video calls”
Pros
The video quality has been really good and it helps that so many companies already use it.
Cons
Using it can feel a bit outdated at times especially when trying to figure out everything.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Professional Training & Coaching, 51-100 employees
More than a year
“great fit with Fathom”
Pros
Really easy to use and the integrations with Fathom and reclaim.ai are a big plus.
Cons
One limitation is that it can't be connected to more than one email account or user.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Accounting, 1-10 employees
More than a year
“Handy integrations”
Pros
It covers what I need it to do and the calendar integration is really useful. I also appreciate that it works well with Fathom.
Cons
The pricing feels expensive and the customization options are a bit too extensive.
Rating Distribution
Ease of use
7
Value for money
5
Customer Support
8
Functionality
8
Professional Training & Coaching, 1-10 employees
More than a year
“love the touch-up feature”
Pros
Is absolutely my go to, mainly because the "touch up my appearance" feature makes such a difference for me.
Cons
I didn't like that my emails were showing up in the platform although it was quickly sorted out by switching off a toggle button.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
E-Learning, 11-50 employees
More than a year
“versatile features for teamwork”
Pros
Because of the many features it offers, it is outstanding! From screen sharing and content streaming to the integration of external apps that help make work easier.
Cons
The only downside it is that when the connection is unstable, the audio can sometimes cut out.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Facilities Services, 500+ employees
More than a year
“better pricing than competitors”
Pros
It costs less than a lot of competing options which makes it a more affordable choice.
Cons
The free version still falls short and isn't as good as other options like Teams.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
7
Construction, 11-50 employees
More than a year
“crystal-clear calls every time”
Pros
Call quality is noticeably better than on other platforms I've used. The audio and video stay clear, I don't run into lag and it performs really well overall.
Cons
Needs stronger integration with other platforms. Compared with something like Microsoft Teams, it feels less detailed as an all in one communication tool.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Information Technology and Services, 101-500 employees
More than a year
“accessible screen sharing”
Pros
Has a very accessible interface so getting started with it feels very easy. Being able to share my entire screen is also really useful and makes it much easier to present ideas clearly.
Cons
At this point I don't have anything negative to say.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Hospital & Health Care, 500+ employees
More than a year
“better teamwork and learning”
Pros
It's been a really good system to work with and it has expanded my ability to communicate with coworkers and learn new tasks from them.
Cons
I haven't come across any negative issues with this system.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Fund-Raising, 1-10 employees
Less than 6 months
“helpful notes and scheduling”
Pros
One thing I really appreciate is that it now includes a note-taking feature and scheduling meetings is very easy too.
Cons
Sometimes it's hard to notice right away when someone has entered the waiting room.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Computer Software, 500+ employees
More than a year
“my opinion”
Pros
Also lets you send private messages to someone in the chat which is really useful. You can tag specific people in chats too so it's easier to get their attention.
Cons
When sharing my screen, the toolbar keeps getting in the way and there isn't an option to hide it directly. The only workaround is remembering the shortcut key to make it disappear.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Research, 11-50 employees
More than a year
“user friendly meetings for wfh”
Pros
It is very user friendly overall and doesn't take much effort to figure out. The background and blur features also work really well especially on work-from-home days.
Cons
The integrations don't function the way they should. The timezone in the emails also doesn't always update correctly which can end up confusing other people joining the calls.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Education Management, 500+ employees
More than a year
“keeps me connected”
Pros
I've relied on it to stay connected and handle plenty of graduate school tasks. It's quick to get into and simple to use. On my MacBook, it runs very well and I haven't run into any major problems with it.
Cons
Tried to update right when I was about to use it which ended up making me late for a meeting. It would be much better if updates could happen automatically so that this kind of thing doesn't come up.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Accounting, 1-10 employees
More than a year
“screen sharing made simple”
Pros
Using it feels very easy and sharing my screen with other people is really convenient.
Cons
The layout changes depending on the device whether it's a phone, iPad android tablet or desktop which can be confusing.
Rating Distribution
Ease of use
7
Value for money
10
Customer Support
9
Functionality
9
Health, Wellness and Fitness, 1-10 employees
More than a year
“workplace meetings from anywhere”
Pros
It really brings the right to you. There's no need to be in the same room or meet face to face anymore to have meetings.
Cons
Every now and then, the mute turns off when you don't expect it to and there are some minor technical glitches.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
E-Learning, 500+ employees
More than a year
“quick meeting access”
Pros
Starting a meeting and joining one is really easy which makes the whole process convenient.
Cons
Honestly, I have no complaints about this software because everything about it works well for me.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Automotive, 500+ employees
Less than a year
“good fit for us!”
Pros
Really changed the way our team communicates and works together. One of the best parts is how simple it is to use and it includes all the features we need so there's no need to depend on other tools.
Cons
The only drawback is that it is not widely adopted which can make it difficult to collaborate with external partners.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Hospital & Health Care, 500+ employees
More than a year
“bringing teams together brilliantly”
Pros
Does an excellent job of bringing teams together from all over the country in one digital space. That's the part I appreciate most about it.
Cons
One small thing that bothers me is the occasional technical issue with meeting links. It's not a major problem but it does happen now and then and can be a little frustrating.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Entertainment, 1-10 employees
More than a year
“meetings from anywhere”
Pros
It works well for all kinds of situations and has become a reliable alternative to meeting in person. Another thing I appreciate is being able to adjust the video and audio settings based on what each user wants or needs.
Cons
The part I don't enjoy is that I occasionally run into technical issues.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Chemicals, 51-100 employees
More than a year
“productive collaboration”
Pros
Really helps organize team communication and collaboration and it has made a big difference in our overall productivity.
Cons
Everything has been excellent and I haven't run into any issues.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9