Zoom Reviews
Total 2562 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars70%
4
Stars26%
3
Stars3%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Insurance, 1-10 employees
More than a year
“Consistently clear audio for business calls”
Pros
This has been most impressive to me for how dependable the audio and video quality stays even when the internet connection is unstable or inconsistent.
Cons
As more features keep getting added, the desktop app can occasionally feel a bit cluttered or somewhat demanding on system resources especially on older machines.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
9
Environmental Services, 11-50 employees
More than a year
“perfect for online webinars”
Pros
Zoom Workplace has been really useful for handling video calls across both internal teams and external contacts. Also it worked very well for us when hosting large webinars and the overall experience on the platform was very positive.
Cons
One thing that can become frustrating is scheduling two webinars for the same time since it creates a lot of confusion and usually means getting customer support involved to sort everything out.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
8
Functionality
9
Marketing and Advertising, 500+ employees
More than a year
“Reliable calls with easy recording downloads”
Pros
Compared with other video call services, it is very easy to use. It works really well for team collaboration and problems hardly ever come up. The meeting recording feature is also something I end up using a lot when I need to go back and review past discussions.
Cons
The meeting scheduling feature was a bit confusing to understand and set up when I first started using the platform.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
8
Real Estate, 1-10 employees
More than a year
“Consistently reliable performance for online meetings”
Pros
It has been one of the most dependable tools for virtual meetings and team communication. Getting a meeting started or joining one is easy, the audio and video quality stays good and it runs well on different devices. Screen sharing, recording and the meeting management options make it particularly practical for day to day business communication.
Cons
One thing that seems less professional is the interface which can seem a bit crowded now that more features have been added. Some of those extra tools aren't really needed for our regular use and a few settings take a little digging to find. Even so these are pretty minor concerns compared with how reliable and user friendly the platform continues to be.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Accounting, 51-100 employees
More than a year
“It is a friendly tool”
Pros
It is accurate
Cons
No dislikes
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Retail, 500+ employees
Less than 6 months
“inconsistent settings”
Pros
This is helpful that we get a preview beforehand to see how ywe'll appear on camera. Setting up meetings is pretty easy and the Zoom link is short which makes it convenient to share. When all the settings actually work properly, the picture and sound quality are perfectly fine.
Cons
It doesn't send emails to participants on its own, it's always tied to a specific time and once that time is up, the meeting just ends. The audio and microphone settings also tend to change on their own.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Utilities, 51-100 employees
More than a year
“Dependable video connection from any location”
Pros
During work meetings especially while I was abroad, it consistently gave me a stable, uninterrupted connection that made communication feel effortless. One feature I really liked was the background customization. I could pick from the built-in virtual backgrounds or upload my own image which helped me keep a more professional look during meetings and interviews. The screen sharing option was also very practical for presenting documents, graphics and other content straight from my computer. Overall the platform was easy to use and made teamwork and collaboration simple and effective.
Cons
I tried both the free and paid versions of it. The biggest downside with the free plan is the time limit on group meetings since everyone has to leave and join again once the session ends. That interruption can break the natural flow of the conversation. Aside from that I didn't run into any major bugs or technical problems and the platform stayed reliable throughout my use.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Financial Services, 500+ employees
More than a year
“Productive team meetings despite cluttered layouts”
Pros
Our team relies on it almost every day because it combines meetings, chat, file sharing and scheduling in a single platform. The video quality has stayed reliably strong even during calls where multiple people are screen sharing at once. I also appreciate the AI Companion tools that generate meeting summaries, pull out action items and point to key decisions. That cuts down the amount of note-taking I need to do and makes it much simpler to catch up if I miss part of a conversation. The layout is clean and easy to pick up so new teammates can get comfortable with it without much trouble. Collaboration also works well since chat, meetings and document sharing are connected instead of scattered across separate apps. Overall it has helped us work more efficiently and spend less time coordinating meetings and handling follow ups afterward.
Cons
One thing that has bothered me is that some of the newer additions make the app feel more cluttered than it used to. With so many menus and settings available, tracking down a specific option can take more time than I expect. The AI tools are definitely helpful but the meeting summaries sometimes leave out smaller yet important details or misread technical conversations so I still check the notes before passing them along to my team. I have also run into occasional glitches like late notifications or short audio problems after my laptop wakes from sleep although restarting the meeting usually clears it up. Support has been useful whenever I reached out but the response time has not always been consistent depending on the problem. The pricing makes sense for business use though smaller teams might feel limited when some of the more advanced collaboration features are locked behind higher tier plans.
Rating Distribution
Ease of use
7
Value for money
5
Customer Support
5
Functionality
5
Health, Wellness and Fitness, 11-50 employees
More than a year
“video quality across multiple clinics is best”
Pros
Running meetings across our physical therapy practice is much simpler with this. We have four clinics and it works well for getting all the managers together every two weeks. The video quality is usually good and I also like being able to type in the chat instead of depending only on voice.
Cons
Every now and then the sound or video doesn't work when logging in. I am not sure whether that's a software bug or more of a hardware issue with the computer. Once you learn how it works though, it's pretty easy to use.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
8
Marketing and Advertising, 1-10 employees
More than a year
“Quick meeting setup and clear video”
Pros
Getting a meeting scheduled and joined takes hardly any time at all. The video quality on my laptop is also more reliable on it than on other calling platforms especially compared with Google Meet.
Cons
The 40 minute limit on free calls disappears fast. Extending it to 1 hour would make a lot more sense and would better match the length most meetings are actually scheduled for.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Events Services, 101-500 employees
Less than a year
“Reliable connection quality and fast sharing”
Pros
It comes with a strong set of tools for collaboration and handling meetings. It took some time to get familiar with all the settings but our team really enjoys the video conferencing and screen sharing features.
Cons
I feel like its mobile app still needs some work as there are times when it loads slowly which gets a bit frustrating when you're out and about.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
7
Functionality
10
Information Technology and Services, 500+ employees
Less than a year
“calendar integration for quick invites win”
Pros
Being able to connect Zoom meetings with my calendars was the part I appreciated most because it made staying organized and keeping track of everything much easier.
Cons
One thing I didn't enjoy was that most of my clients weren't using it. It felt like an underrated platform that really deserved wider adoption.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Telecommunications, 11-50 employees
More than a year
“Reliable voice calls across network speeds”
Pros
It has been dependable for me because the video and audio quality stays consistently reliable, meetings are simple to set up and it performs well across different network connections which really matters in my line of work.
Cons
The free version feels pretty limited and handling multiple meetings can get repetitive after a while but overall it's still a great tool.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
9
Construction, 51-100 employees
More than a year
“Dependable performance overall”
Pros
Joining a Zoom meeting is usually pretty simple and since most people are already familiar with it, there's rarely much hand-holding involved. The audio and video quality tend to be dependable, screen sharing is consistent and setting up meetings on the calendar is easy. Also it runs well on different devices which makes collaboration with coworkers and external clients feel convenient.
Cons
Over time the app has started to feel more crowded as more features keep getting added. A lot of the newer collaboration options don't feel all that useful if your main purpose is just attending or hosting meetings and tracking down certain settings can take more time than it should. There are also frequent updates and every now and then they lead to small issues with audio, camera access or signing in.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
10
Functionality
7
Mental Health Care, 51-100 employees
More than a year
“effective tool”
Pros
Running staff meetings and recruitment interviews through it has been very effective and the security it offers gives a lot of confidence. The overall quality is something I really like especially the video and the platform is simple to navigate.
Cons
At times finding some of the special features or using emoticons can be frustrating. There are also moments when meeting links throw an error which can be inconvenient.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Mental Health Care, 1-10 employees
Less than 6 months
“Dependable session quality for online meetings”
Pros
It has been one of my favorite tools to use because it's user friendly, quick to set up and simple to send meeting invites through. I can also record meetings when needed and it works really well for hosting a large number of people in the same call.
Cons
Honestly I don't have anything negative to say about it. It's actually a platform I wish my company had continued using.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Non-Profit Organization Management, 11-50 employees
Less than a year
“Effective collaboration platform”
Pros
Reliable platform with non-profit pricing that works really well for us. It's simple to use, quick to set up meetings or events and makes collaborating with the team over video calls very convenient. It has genuinely helped our team become more productive.
Cons
Setting up the security controls can be a bit complicated especially when trying to stop non-speakers from presenting or talking and making sure panel sessions or conferences run without issues.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
9
Mechanical or Industrial Engineering, 11-50 employees
More than a year
“reliable video performance and clear audio”
Pros
Zoom Workplace has been a dependable and user friendly platform for us, with consistently strong audio and video quality whether the meeting is small or has a larger group. It's become a key part of how we handle customer calls, sales demos, remote teamwork, training sessions and internal discussions. Screen sharing works reliably and the collaboration tools make meetings more productive overall.
Cons
One downside is that the free plan comes with time limits on meetings and some of the more advanced collaboration and admin capabilities are locked behind higher-tier licenses. From time to time, network issues can affect call quality though that usually comes down to the internet connection rather than the product itself.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Telecommunications, 101-500 employees
Free Trial
“top screen sharing performance for presentations”
Pros
It has been a dependable choice for our virtual meetings and the screen-sharing feature is one of its strongest points. Sharing presentations or documents feels clear and responsive which keeps collaboration running effortlessly even with bigger teams. Also it is convenient to switch between windows and manage access permissions during a meeting. Overall it has made our workflow more efficient and improved the way we communicate. I'd definitely recommend it for business or educational use where stable, high-quality screen sharing is needed for everyday remote interaction.
Cons
From time to time the app can seem a little heavy on older devices and the number of features in the interface may feel a bit overwhelming for first-time users. Still these are small drawbacks compared with its overall usefulness and performance.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Retail, 1-10 employees
More than a year
“Very helpful platform”
Pros
During covid, it really helped us stay in touch with clients more easily and it also gave us a reliable way to connect with suppliers and get the information we needed.
Cons
The only downside that comes to mind is that the time allowed for a video call is limited.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8