Zoom Reviews
Total 2562 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars70%
4
Stars26%
3
Stars3%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
E-Learning, 1-10 employees
More than a year
“webinars and trainings made simple”
Pros
Scheduling webinars and training sessions has been really easy which has made staying organized a lot easier.
Cons
Nothing to complain about at this point. The platform actually offers more features than I'm even using right now.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Hospital & Health Care, 51-100 employees
Free Trial
“clear calls”
Pros
The video and audio quality are really strong, with fewer interruptions during meetings. Screen sharing works well for collaboration and breakout rooms are especially helpful for making meetings more organized, efficient and productive. It's also simple to join and access when needed.
Cons
There are times when network problems come up and meetings with a lot of participants can run into connection issues. The free version also comes with limited features and time restrictions for each meeting. On top of that it can use a lot of data which becomes a downside for anyone relying on personal mobile data.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Publishing, 51-100 employees
More than a year
“excellent for virtual meetings”
Pros
It's really convenient for virtual meetings whether it's for work, homeschooling, tutoring, counselling or interviews.
Cons
I honestly have nothing to complain about--there's nothing negative to mention. It's excellent software for running meetings virtually.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Building Materials, 51-100 employees
More than a year
“flexible across devices”
Pros
Using it on both mobile and desktop feels easy and the platform is simple to figure out on either one.
Cons
The app version makes chatting and adding notes more difficult than it is on the desktop version.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Internet, 1-10 employees
More than a year
“engaging for school and work”
Pros
Using the app feels pretty engaging and I genuinely enjoy it for regular school sessions and work meetings.
Cons
It can be a bit slow at times although that may be related to how many people are in the call. I think it would be a lot better without that lag but it could also be caused by the internet connection.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Child Day Care Services, 11-50 employees
More than a year
“virtual meetings for big groups”
Pros
One of the best things about using it is being able to bring large groups of people together virtually.
Cons
The part I like least is that the connection quality can be lacking.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Information Technology and Services, 11-50 employees
Less than 6 months
“practical for team meetings”
Pros
It was practical to use and everyone on my team already had at least some idea of how it worked.
Cons
It could be a little complicated for people who had never used the platform before.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Marketing and Advertising, 500+ employees
More than a year
“easy to use”
Pros
I'm on it every day for my job and with more than 1000 people at our company, it handles our needs really well. At the same time it's simple enough for non-business users too. During Covid, my entire family signed up and people of all ages and comfort levels with technology were able to join and stay connected without much trouble.
Cons
One limitation is that I can't send attachments in the meeting chat like a screenshot. Also, when I'm speaking with someone who's more used to Teams, Google Hangouts or another platform, it can take them a moment to locate options like mute/unmute or screen sharing since the menu disappears.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
7
Real Estate, 11-50 employees
More than a year
“remote teamwork made better”
Pros
After a few months of using the platform, it has really improved the way I handle remote work. The video and audio stay reliably clear even when the internet connection is unstable. Screen sharing during team brainstorming is especially helpful and it genuinely makes it feel like everyone is together in one room. Getting started it is also very simple even for beginners.
Cons
I haven't run into any problems it.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Professional Training & Coaching, 1-10 employees
More than a year
“Efficient platform”
Pros
It has become a universal tool that pretty much everyone uses now and for the most part it's user friendly.
Cons
The pricing has gone up compared with competitors like Google Meet and it still doesn't offer 1080p video.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Information Technology and Services, 1-10 employees
More than a year
“convenient to use”
Pros
Joining meetings is convenient since I can get in from pretty much any device, either through the app or just using a browser. The whiteboard feature is also a really useful addition.
Cons
It does take up a noticeable amount of space on my MacBook and the free plan also comes with restrictions on how many participants can join.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Information Technology and Services, 500+ employees
More than a year
“stable meetings on every device”
Pros
Even with a lot of participants, it stays stable. The interface feels very accessible and it worked without any issues on every device I tested.
Cons
Up to this point, I haven't come across any negative aspects.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Food & Beverages, 51-100 employees
More than a year
“clear video with gallery view”
Pros
Being able to see several people on screen at the same time is really useful and the video quality has been consistently good.
Cons
Using it on mobile devices can be frustrating because visibility isn't as good there.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Industrial Automation, 11-50 employees
Less than a year
“excellent for webinars”
Pros
It works especially well for webinars and video conferencing.
Cons
It's a bit more expensive than some alternatives and the free plan comes with pretty serious limitations.
Rating Distribution
Ease of use
7
Value for money
5
Customer Support
8
Functionality
6
Management Consulting, 11-50 employees
More than a year
“set up a meeting from anywhere”
Pros
Back in 2016, I began using it while working in the banking sector and it has been a dependable way to host, schedule and join online meetings from virtually anywhere on any internet-connected device.
Cons
I use it every day and I rarely run into any real challenges with it.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Professional Training & Coaching, 1-10 employees
More than a year
“terrible support and useless replies”
Pros
Works well enough for meetings but sharing a recording with audio during screen share takes several steps and can be pretty frustrating to get working correctly.
Cons
The customer support from them has been the worst I've dealt with in any software app. We ran into an issue setting up 'Zoom Phone' on a monthly plan because it kept forcing the annual option and it took them more than a month to sort it out. After all that, the response was basically just an apology for the inconvenience and nothing more. Now I'm dealing with another support ticket and after a week, the person who replied clearly hadn't even read my question and just sent back an automated response. The support has been absolutely terrible.
Rating Distribution
Ease of use
1
Value for money
1
Customer Support
1
Functionality
2
Construction, 1-10 employees
Less than a year
“Pros and Cons”
Pros
It has been a really valuable tool for my work. One of the biggest benefits is how simple it is to set up and join meetings which makes the whole experience feel exciting.
Cons
At times, there are connection problems that affect the quality of the audio and video.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
5
Functionality
5
Design, 11-50 employees
More than a year
“Love the video calling features”
Pros
After trying quite a few different video calling platforms, this stands out to me for having some of the strongest features and it performs really reliably overall.
Cons
The calling itself works very well but a few settings don't feel as accessiblely placed as they are on other platforms. I've ended up starting calls with the camera on or off without realizing it and then had to fix things like the background settings afterward.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Defense & Space, 500+ employees
More than a year
“clear layout and crisp calls”
Pros
Using this software feels very easy. The screen layout is clear, simple to follow and easy to move around in. On top of that, the audio and video quality are both consistently very good.
Cons
Every now and then, it runs into connection problems, with the screen glitching or slowing down. That said, it does not happen very often.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
7
Information Technology and Services, 500+ employees
More than a year
“my review”
Pros
Working remotely for quite some time has made it a regular part of my daily routine. I enjoy using it because the platform offers plenty of useful features, it's easy to figure out and the meeting quality is consistently solid. Even when I'm in the office, the meeting rooms are set up it software and the experience there is just as pleasant.
Cons
One thing I'd love to see changed is the ability to enable meeting transcripts without sending a notification to everyone in the meeting.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10