Total 2562 reviews

4.7

All reviews are from verified customers

Rating Distribution

5

Stars

70%

4

Stars

26%

3

Stars

3%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

DA
Doyin Akinrinade

E-Learning, 1-10 employees

More than a year

5.0

“webinars and trainings made simple”

Pros

Scheduling webinars and training sessions has been really easy which has made staying organized a lot easier.

Cons

Nothing to complain about at this point. The platform actually offers more features than I'm even using right now.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

NZ
Nazifa Zahid

Hospital & Health Care, 51-100 employees

Free Trial

4.0

“clear calls”

Pros

The video and audio quality are really strong, with fewer interruptions during meetings. Screen sharing works well for collaboration and breakout rooms are especially helpful for making meetings more organized, efficient and productive. It's also simple to join and access when needed.

Cons

There are times when network problems come up and meetings with a lot of participants can run into connection issues. The free version also comes with limited features and time restrictions for each meeting. On top of that it can use a lot of data which becomes a downside for anyone relying on personal mobile data.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

EC
Emmeline Costa-Wagner

Publishing, 51-100 employees

More than a year

5.0

“excellent for virtual meetings”

Pros

It's really convenient for virtual meetings whether it's for work, homeschooling, tutoring, counselling or interviews.

Cons

I honestly have nothing to complain about--there's nothing negative to mention. It's excellent software for running meetings virtually.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

NW
Nick White

Building Materials, 51-100 employees

More than a year

4.0

“flexible across devices”

Pros

Using it on both mobile and desktop feels easy and the platform is simple to figure out on either one.

Cons

The app version makes chatting and adding notes more difficult than it is on the desktop version.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

7

AJ
Alan Junior

Internet, 1-10 employees

More than a year

5.0

“engaging for school and work”

Pros

Using the app feels pretty engaging and I genuinely enjoy it for regular school sessions and work meetings.

Cons

It can be a bit slow at times although that may be related to how many people are in the call. I think it would be a lot better without that lag but it could also be caused by the internet connection.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

SN
Sadie Nahas

Child Day Care Services, 11-50 employees

More than a year

4.0

“virtual meetings for big groups”

Pros

One of the best things about using it is being able to bring large groups of people together virtually.

Cons

The part I like least is that the connection quality can be lacking.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

KK
Khaled Khrais

Information Technology and Services, 11-50 employees

Less than 6 months

5.0

“practical for team meetings”

Pros

It was practical to use and everyone on my team already had at least some idea of how it worked.

Cons

It could be a little complicated for people who had never used the platform before.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

9

A
Anonymous

Marketing and Advertising, 500+ employees

More than a year

5.0

“easy to use”

Pros

I'm on it every day for my job and with more than 1000 people at our company, it handles our needs really well. At the same time it's simple enough for non-business users too. During Covid, my entire family signed up and people of all ages and comfort levels with technology were able to join and stay connected without much trouble.

Cons

One limitation is that I can't send attachments in the meeting chat like a screenshot. Also, when I'm speaking with someone who's more used to Teams, Google Hangouts or another platform, it can take them a moment to locate options like mute/unmute or screen sharing since the menu disappears.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

7

SH
Saleem Harunani

Real Estate, 11-50 employees

More than a year

5.0

“remote teamwork made better”

Pros

After a few months of using the platform, it has really improved the way I handle remote work. The video and audio stay reliably clear even when the internet connection is unstable. Screen sharing during team brainstorming is especially helpful and it genuinely makes it feel like everyone is together in one room. Getting started it is also very simple even for beginners.

Cons

I haven't run into any problems it.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

9

JP
Joshua Palassis

Professional Training & Coaching, 1-10 employees

More than a year

4.0

“Efficient platform”

Pros

It has become a universal tool that pretty much everyone uses now and for the most part it's user friendly.

Cons

The pricing has gone up compared with competitors like Google Meet and it still doesn't offer 1080p video.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

7

VQN
Van Quang Nguyen

Information Technology and Services, 1-10 employees

More than a year

5.0

“convenient to use”

Pros

Joining meetings is convenient since I can get in from pretty much any device, either through the app or just using a browser. The whiteboard feature is also a really useful addition.

Cons

It does take up a noticeable amount of space on my MacBook and the free plan also comes with restrictions on how many participants can join.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

CM
Coralie Monaci

Information Technology and Services, 500+ employees

More than a year

4.0

“stable meetings on every device”

Pros

Even with a lot of participants, it stays stable. The interface feels very accessible and it worked without any issues on every device I tested.

Cons

Up to this point, I haven't come across any negative aspects.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

7

AR
Aryanna Raskin

Food & Beverages, 51-100 employees

More than a year

4.0

“clear video with gallery view”

Pros

Being able to see several people on screen at the same time is really useful and the video quality has been consistently good.

Cons

Using it on mobile devices can be frustrating because visibility isn't as good there.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

SJ
Suraj Jagtap

Industrial Automation, 11-50 employees

Less than a year

4.0

“excellent for webinars”

Pros

It works especially well for webinars and video conferencing.

Cons

It's a bit more expensive than some alternatives and the free plan comes with pretty serious limitations.

Rating Distribution

Ease of use

7

Value for money

5

Customer Support

8

Functionality

6

AR
Anilkumar Raj

Management Consulting, 11-50 employees

More than a year

5.0

“set up a meeting from anywhere”

Pros

Back in 2016, I began using it while working in the banking sector and it has been a dependable way to host, schedule and join online meetings from virtually anywhere on any internet-connected device.

Cons

I use it every day and I rarely run into any real challenges with it.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

MR
Michelle Rademacher

Professional Training & Coaching, 1-10 employees

More than a year

1.0

“terrible support and useless replies”

Pros

Works well enough for meetings but sharing a recording with audio during screen share takes several steps and can be pretty frustrating to get working correctly.

Cons

The customer support from them has been the worst I've dealt with in any software app. We ran into an issue setting up 'Zoom Phone' on a monthly plan because it kept forcing the annual option and it took them more than a month to sort it out. After all that, the response was basically just an apology for the inconvenience and nothing more. Now I'm dealing with another support ticket and after a week, the person who replied clearly hadn't even read my question and just sent back an automated response. The support has been absolutely terrible.

Rating Distribution

Ease of use

1

Value for money

1

Customer Support

1

Functionality

2

BP
Bithum Pius

Construction, 1-10 employees

Less than a year

3.0

“Pros and Cons”

Pros

It has been a really valuable tool for my work. One of the biggest benefits is how simple it is to set up and join meetings which makes the whole experience feel exciting.

Cons

At times, there are connection problems that affect the quality of the audio and video.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

5

Functionality

5

CT
Christopher Tully

Design, 11-50 employees

More than a year

5.0

“Love the video calling features”

Pros

After trying quite a few different video calling platforms, this stands out to me for having some of the strongest features and it performs really reliably overall.

Cons

The calling itself works very well but a few settings don't feel as accessiblely placed as they are on other platforms. I've ended up starting calls with the camera on or off without realizing it and then had to fix things like the background settings afterward.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

DM
Dhaval Merchant

Defense & Space, 500+ employees

More than a year

5.0

“clear layout and crisp calls”

Pros

Using this software feels very easy. The screen layout is clear, simple to follow and easy to move around in. On top of that, the audio and video quality are both consistently very good.

Cons

Every now and then, it runs into connection problems, with the screen glitching or slowing down. That said, it does not happen very often.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

7

ML
Mathieu Legagneux

Information Technology and Services, 500+ employees

More than a year

5.0

“my review”

Pros

Working remotely for quite some time has made it a regular part of my daily routine. I enjoy using it because the platform offers plenty of useful features, it's easy to figure out and the meeting quality is consistently solid. Even when I'm in the office, the meeting rooms are set up it software and the experience there is just as pleasant.

Cons

One thing I'd love to see changed is the ability to enable meeting transcripts without sending a notification to everyone in the meeting.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10