Zoom Reviews
Total 2562 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars70%
4
Stars26%
3
Stars3%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Health, Wellness and Fitness, 51-100 employees
More than a year
“excellent meeting controls”
Pros
Creating, scheduling and running meetings it feels simple and convenient. The permission controls, screen-sharing features and the host options it provides are exactly what I need to keep meetings organized and on track.
Cons
Every now and then, I run into issues with microphone integration or being able to hear other people on the call. It may show that the right microphone is selected but others still can't hear me until I adjust a few settings which is frustrating and inconvenient.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Health, Wellness and Fitness, 1-10 employees
More than a year
“widely used and very flexible”
Pros
Since it is used by so many people, meeting with my clients is really convenient. I also appreciate how many settings and adjustments are available to customize the experience.
Cons
Every now and then, the meeting layout gets updated and it takes me a bit of time to find tools I used before. It's not a major problem but it is frustrating during the first couple of weeks after a change.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Design, 1-10 employees
More than a year
“all in one”
Pros
After using it for a long time, one thing I really appreciate is how it brings meeting tools, remote work features, file sharing and internal communication into a single platform.
Cons
I'd put it at the top because it has worked flawlessly for me for more than four years now.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
E-Learning, 11-50 employees
More than a year
“dependable for teams”
Pros
Works really well for routine staff meetings and client calls. It's dependable, easy to figure out and simple to use day to day.
Cons
One thing that gets annoying is when the platform changes the interface and automatically switches users over to newer tools like the updated whiteboard which I don't like as much as the classic version.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Hospital & Health Care, 11-50 employees
More than a year
“easy sharing”
Pros
The software is very easy to use and sharing it with others on my team is trouble free.
Cons
At times, getting a meeting room set up can be a bit challenging.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Management Consulting, 11-50 employees
More than a year
“HD video quality”
Pros
Among all the web conferencing platforms I've used, this has been the most effective one.!It delivers HD video along with DOLBY voice quality which makes it an excellent choice for managing online meetings.
Cons
Covers everything I need and I haven't run into any issues while using it.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Information Technology and Services, 500+ employees
More than a year
“handy calendar sync”
Pros
Getting started took barely a minute so creating the account and jumping in was quick. It offers a very secure and flexible space for communication which makes it useful for different kinds of team interactions. I also appreciate that it connects with my calendar making it simple to send invites and launch meetings without extra steps.
Cons
The basic plan feels quite restricted and mostly covers only session scheduling while many of the better features are pushed into the paid version. Another downside is the 40 minute limit on free meetings which really isn't very practical or helpful.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Hospital & Health Care, 11-50 employees
More than a year
“simple controls”
Pros
Once I'm in a meeting, everything feels easy and simple to use.
Cons
Issue is that meetings are time-limited if you're using the free version and not paying for a plan.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Religious Institutions, 1-10 employees
More than a year
“powerful streaming integrations”
Pros
It works really well with a digital production setup especially with the Stream Deck plugin, OBS integration, NDI compatibility, NDI output and the wide range of source-sharing options.
Cons
At times, it can be pretty demanding on CPU usage.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Hospital & Health Care, 51-100 employees
Less than a year
“quick meetings”
Pros
Jumping into or presenting in meetings takes no time at all, everything works reliably and sharing the meeting link with others is fast and convenient.
Cons
I don't have any complaints about it. I've really enjoyed using it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Education Management, 51-100 employees
More than a year
“positive experience”
Pros
Really simple to use, with high quality performance that stays unobtrusive in the background.
Cons
A few settings are tucked away in places that don't feel very accessible though that can be subjective.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Consumer Services, 51-100 employees
More than a year
“stay connected nationwide”
Pros
Teams across the country can stay connected really well through meetings without worrying about dropped calls, video lag or other interruptions.
Cons
The mobile app can be a bit challenging for anyone who isn't familiar with the platform. It usually takes some time and repeated use before getting fully comfortable with it.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Marketing and Advertising, 1-10 employees
Less than a year
“smooth calendar and gmail sync”
Pros
It works really well with Google Calendar, Gmail and similar tools which makes scheduling and joining meetings much more convenient.
Cons
At times, the app can be a bit slow to load when opening the program.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Health, Wellness and Fitness, 1-10 employees
More than a year
“team communication made simple”
Pros
It makes communicating with a team or a group of people really simple and convenient.
Cons
The part I'm not happy with is the audio options. When I try to teach a fitness class, the sound quality just isn't good enough.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Hospital & Health Care, 500+ employees
More than a year
“makes work easy”
Pros
It's very user friendly and makes communication feel smooth.
Cons
Most of the time, it ends up draining the battery on whatever device I'm using.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mental Health Care, 1-10 employees
More than a year
“useful meeting features”
Pros
It comes with handy features like screen sharing, waiting rooms and other tools that make meetings more manageable.
Cons
There are times when it freezes and sometimes the video and audio end up out of sync.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Computer Software, 1-10 employees
More than a year
“friendly setup”
Pros
Using it feels easy and approachable and the connection speed is consistently really good.
Cons
I honestly don't have any complaints at all; it has always been helpful whenever I've needed it.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Computer Software, 51-100 employees
More than a year
“review for platform”
Pros
It's a really solid tool for setting up and running meetings.
Cons
The AI summaries and transcription features still aren't among the strongest.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Health, Wellness and Fitness, 500+ employees
More than a year
“easy meeting access”
Pros
Joining meetings is really convenient. I can get into a meeting instantly just by clicking the link which makes access very easy.
Cons
The only issue I run into is when my personal internet connection is slow but that isn't related to the platform access itself.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Hospitality, 1-10 employees
More than a year
“clean setup for communication”
Pros
Communication feels easy and the way everything is organized makes the platform simple to use.
Cons
One limitation is that only meeting admins are allowed to record sessions.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
6