Zoom Reviews
Total 2562 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars70%
4
Stars26%
3
Stars3%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Mental Health Care, 1-10 employees
More than a year
“clients already know the platform”
Pros
Most clients already seemed very comfortable using the platform which made meetings feel accessible and easy. It also gets frequent updates which helps keep everything optimized and working well.
Cons
The interface can feel a little hectic and isn't always the most accessible to figure out. On top of that, integrating some of the add-on apps and extra features can be challenging.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
7
Legislative Office, 500+ employees
More than a year
“annotation tools stood out”
Pros
Right away the annotation tools stood out as one of the best parts.! They make online training much more effective and the platform offers a wide range of features while still staying flexible. My husband works as a software developer and annotation is heavily used in his field too so it's clearly useful across different types of work. It is also very user friendly. I'm glad they've kept adding integrations and new functions over time which has helped it stay relevant as other software keeps changing. The AI features especially for creating summaries, are also a big plus because they remove a lot of repetitive, time-consuming work.
Cons
Overall I'm very happy with the product and the only real downside is that it doesn't connect with Microsoft tools as smoothly as Teams does. At one organization I worked with, they originally used this platform but once their systems became fully Microsoft-based, they ended up moving over to Teams.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Mental Health Care, 11-50 employees
More than a year
“stable and dependable”
Pros
It has been a very user friendly and efficient platform for meetings and appointments. The connection also feels more stable and dependable than with other online meeting tools.
Cons
One minor frustration is that it doesn't always detect that the app is already installed so the redirect can take a little while.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Primary/Secondary Education, 51-100 employees
More than a year
“smart AI assistant for teamwork”
Pros
I really liked its AI assistant because it helps a lot with managing work and prevents scheduling and organization conflicts.
Cons
It's a tool that takes some time to adapt to, both in its environment and how its features work. It's also important to properly set up alerts and offline time settings.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Information Technology and Services, 11-50 employees
More than a year
“simple one-click meetings”
Pros
Getting started it feels very easy even for someone who isn't familiar with the platform and joining a meeting only takes a single click.
Cons
The meeting limits can be frustrating. There are times when I have to wrap things up in a rush because the session is about to end.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Higher Education, 500+ employees
More than a year
“packed with useful tools”
Pros
Comes with features that make meetings much more interactive like discussions, polls and breakout rooms during sessions.
Cons
The desktop version can be quite resource-heavy which may slow down some devices although joining or organizing a meeting is still very easy.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Computer & Network Security, 11-50 employees
Less than a year
“excellent video quality”
Pros
Delivers top-notch video conferencing quality and having accessible meeting rooms all organized under a single login is really convenient.
Cons
I haven't run into any issues or challenges with this software.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
E-Learning, 1-10 employees
More than a year
“convenient communication”
Pros
Is a well-known platform for connecting with people virtually. It's commonly used for interviews, webinars and meetings and it includes helpful features like one-on-one video calls and chat which make communication and collaboration convenient.
Cons
I don't have any dislikes when it comes to the website.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
7
Cosmetics, 1-10 employees
More than a year
“dependable video calling”
Pros
Connecting with other people for video calls has been really convenient and getting a call started is easy.
Cons
I did run into problems on my MacBook with getting the sound permissions to work and I wasn't able to fix it.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Non-Profit Organization Management, 11-50 employees
Less than a year
“staying connected with the team”
Pros
It's been a really effective way to stay connected with the office and the rest of the staff.
Cons
The only downside is that meetings are limited to 45 minutes unless you pay for a subscription.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Retail, 1-10 employees
More than a year
“free access”
Pros
Getting started it feels very easy. The audio comes through clearly, the video quality is really good and the fact that it's free makes it even better.
Cons
My only real issue it is the way updates are handled. If the app isn't updated, it won't let you sign in until you install the latest version. I don't want to manually update apps all the time and it's frustrating when you need to join something right away but have to wait for the update, then hope everything goes right so you can log back in.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Mental Health Care, 1-10 employees
More than a year
“secure meetings”
Pros
Having a secure space to work confidentially has been a big plus and it supports effective treatment sessions as well as group conferences really well.
Cons
I honestly haven't run into any downsides. It does exactly what I need and everything works perfectly for me.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Computer Networking, 1-10 employees
More than a year
“Amazing platform!”
Pros
Feels very easy to use and the interface is accessible. It makes scheduling meetings, joining calls and sharing screens incredibly simple so the whole experience is very user friendly.
Cons
From time to time, I run into small connectivity hiccups or audio and video quality issues and that can interrupt the flow of a meeting.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Design, 1-10 employees
More than a year
“so useful”
Pros
Every meeting is saved with the audio, video and transcript included which makes it really useful to go back and review everything later.
Cons
The free plan does come with a 30-minute time limit on meetings which can feel restrictive.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Market Research, 11-50 employees
Less than a year
“top choice”
Pros
It's the top choice for video conferencing and the video quality has been the best I've used.
Cons
I haven't run into any issues or challenges with this software.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Non-Profit Organization Management, 11-50 employees
More than a year
“keeps my schedule organized”
Pros
Keeping my schedule organized has been much more manageable with this. It has also made it simple to stay in touch with my colleagues through video calls and it has played a big role in helping me work together with both clients and teammates virtually.
Cons
Every now and then, the audio lags a bit. Other than that, it has been really helpful for me and my team and I haven't run into any major issues.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Hospital & Health Care, 500+ employees
More than a year
“good customer service”
Pros
Getting started it was easy and using it day to day has been just as simple. The customer support is excellent and it lets me communicate and collaborate with colleagues without any trouble. It's also very user friendly especially for people who are just beginning to use it.
Cons
Honestly, I don't have anything to complain about it. It truly does exactly what I need it to do.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Non-Profit Organization Management, 11-50 employees
More than a year
“simple setup”
Pros
Using it feels very easy and it has also become quite dependable over time.
Cons
The part I don't like is that meetings come with a time limit.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Banking, 500+ employees
More than a year
“convenient but not always preferred”
Pros
The biggest advantage for me is how convenient and user friendly it is. It has also done a good job of keeping its original platform updated to match current needs.
Cons
One issue I run into is that it is used less than some other platforms so it can be harder to schedule virtual appointments with people who rely on different programs.
Rating Distribution
Ease of use
5
Value for money
5
Customer Support
6
Functionality
5
Education Management, 500+ employees
More than a year
“handy scheduling but participant limits”
Pros
Works well for scheduling meetings and sharing screens and the Gmail sync is especially useful because it saves time. We use it for parent-teacher meetings and parents are able to join without much trouble and discuss their concerns through the platform.
Cons
The limitation on larger participant groups creates problems especially when there are many attendees in workshops or other company events. On top of that, audio issues happen quite often which makes meetings look unprofessional since both sides sometimes struggle to hear and communicate properly.
Rating Distribution
Ease of use
5
Value for money
5
Customer Support
6
Functionality
3