Zoom Reviews
Total 2562 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars70%
4
Stars26%
3
Stars3%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Banking, 11-50 employees
More than a year
“honest thoughts”
Pros
Compared with other tools, this one feels much more flexible and adapts well to different needs.
Cons
It would be helpful to have more training available for the newly added features.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Marketing and Advertising, 1-10 employees
More than a year
“a must have!”
Pros
The reliability and range of features are what make it stand out. It's a must-have for anyone who works online.
Cons
Some features are still implemented a bit inconsistently for example, immersive view can be seen live in the platform but not in the recording or livestream. Other than that there's barely anything to complain about.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Hospital & Health Care, 500+ employees
More than a year
“My recommendation”
Pros
Really stands out for virtual communication and I'd highly recommend it.
Cons
Honestly this platform has been exceptional overall. I haven't run into any issues with the software or the service while using it at our company.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Design, 1-10 employees
More than a year
“convenient screen sharing”
Pros
One thing I really enjoy about it is how well it connects with other software. Being able to share my screen and still keep everyone's faces visible during the call is a huge plus.
Cons
The meeting details I have to send clients feel too long. It would be better if it were just a simple link, with a different security option in place since we never end up using passwords anyway.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Marketing and Advertising, 500+ employees
More than a year
“remote work game changer”
Pros
It has completely transformed the way remote work gets done. At this point, I honestly can't imagine managing without it. It makes virtual meetings and calls with coworkers or clients really easy. The audio and video quality stay consistently reliable, screen sharing is simple to use and the emoji reactions add a fun touch during calls.
Cons
I really don't have any major complaints. If anything, I just wish the free plan allowed meetings to last longer than 40 minutes.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Design, 11-50 employees
More than a year
“excellent features”
Pros
Screen sharing is a huge deal for my team and the platform handles it better than other software we've tried. The capabilities it offers in that area really stand out and make collaboration much more effective for us.
Cons
The one drawback is that my company relies on a different platform so this doesn't integrate very well with the other software we use.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
7
Apparel & Fashion, 1-10 employees
More than a year
“Great tool”
Pros
It's an excellent app and its AI integration has made things much more dynamic.
Cons
Not many people use it yet so it's hard to get implemented.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Medical Practice, 51-100 employees
More than a year
“review of platform”
Pros
Working with other people feels much more interactive with this software. It comes with useful features like screen sharing, breakout rooms and chat which make collaboration and engagement a lot better.
Cons
Every now and then, it runs into technical problems such as connection issues, audio delays or occasional software bugs.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Civic & Social Organization, 51-100 employees
More than a year
“my thoughts”
Pros
This platform is simply the go-to tool for video meetings!
Cons
Compared with BBB, there is still some uncertainty around data privacy.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Primary/Secondary Education, 51-100 employees
More than a year
“practical online scheduling”
Pros
Scheduling an online meeting with someone is very convenient and easy.
Cons
At times there are conflicts during meetings. I send someone the meeting details, they join the session and I even receive an email confirming they entered but the person does not appear in the meeting for me.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Information Technology and Services, 1-10 employees
Less than 6 months
“excellent for group meetings”
Pros
It works really well for hosting online meetings with several people at once.
Cons
At times, the meeting screen stops displaying even when the internet connection at the location is good.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Information Technology and Services, 11-50 employees
Less than a year
“helpful contact management”
Pros
Really useful for keeping calendars and contacts organized and easier to manage.
Cons
The waiting room feature does act up sometimes and doesn't always work the way it should.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Non-Profit Organization Management, 11-50 employees
More than a year
“best web conferencing companion”
Pros
Out of all the web conferencing platforms I've used, this has been the most reliable and full-featured. It lets me schedule, join and leave online meetings from anywhere with an internet connection and it works well across all my devices.
Cons
At this point, the premium version meets all of my online meeting needs.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Information Technology and Services, 500+ employees
More than a year
“user friendly for large teams”
Pros
Our company really appreciated being able to host a lot of users on the platform. It was also very user friendly which made it simple for everyone to get comfortable with it.
Cons
The downside is the cost. It feels a bit too expensive for our budget.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
8
Functionality
7
Biotechnology, 11-50 employees
More than a year
“quick video meetings”
Pros
Whenever I need to jump into a video call fast, this is usually my first choice. I tend to prefer it over TeamViewer and other similar apps for quick conferencing.
Cons
The restrictions in the free version do feel a little too strict.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
E-Learning, 11-50 employees
More than a year
“So useful!”
Pros
Even on the Basic free plan, it gives you the chance to run meetings and still have access to practical tools like chat, the whiteboard and the calendar.
Cons
The only downside is that meetings on the free plan are limited to just 40 minutes.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Information Technology and Services, 101-500 employees
More than a year
“easy to use”
Pros
Getting started it takes almost no effort because the interface is very user friendly so pretty much anyone can use it with little to no training at all. The "Share Link" option is especially convenient since I can send the meeting room to clients and they can jump in with a single click, instead of dealing with the trouble of entering meeting details manually. The video conferencing quality is crisp, the audio comes through very clearly and the real-time chat during meetings is another feature I really enjoy.
Cons
Most of my use of this platform has been for video calls and meetings and up to this point I really haven't run into any problems. The only time I notice an issue is when the internet connection is slow since the video quality can drop but aside from that, it works perfectly well.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Transportation/Trucking/Railroad, 1-10 employees
More than a year
“works anywhere”
Pros
Whether it's for work, meetings, family or friends, I use it pretty much everywhere. It's very convenient, accessible from almost anywhere and really helps me stay connected with my clients through the app.
Cons
One thing I really appreciate is that I can use it anywhere. It is honestly one of the best apps I've ever used.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Marketing and Advertising, 11-50 employees
Less than 6 months
“Love the AI tools”
Pros
The interface features are really well done, the AI-based tools are a big help and scheduling meetings feels smooth.
Cons
It can be a bit complicated for new users and I've also run into a few technical glitches like the app sometimes closing on its own.
Rating Distribution
Ease of use
5
Value for money
7
Customer Support
8
Functionality
5
Non-Profit Organization Management, 1-10 employees
More than a year
“Good customer service”
Pros
Getting started with it is very easy, the instructions are clear and the support team has been really helpful. Thank you.
Cons
Every now and then my computer struggles to connect although that may be more related to my internet service than the software itself.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10