Zoom Reviews
Total 2562 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars70%
4
Stars26%
3
Stars3%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Machinery, 500+ employees
More than a year
“time-saving”
Pros
Helps me save a lot of time by letting me run corporate meetings online, share large files and improve collaboration across the team.
Cons
The iOS mobile app still doesn't include every feature that's available in the cloud version.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Education Management, 500+ employees
More than a year
“meetings work really well”
Pros
Meetings are the part I enjoy the most although the platform doesn't stand out as much. It still doesn't feel as strong as Google Suite or Teams to me.
Cons
At this stage it doesn't seem very versatile and I still have to rely on other platforms when I need to collaborate with people.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Financial Services, 500+ employees
More than a year
“excellent video quality”
Pros
The video quality is excellent and virtual meetings run smoothly.
Cons
Sometimes it does run into some connectivity issues.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
7
Design, 1-10 employees
Less than 6 months
“AI meeting recaps are great”
Pros
There's a lot to appreciate and my favorite feature has to be the AI-generated overview of recorded meetings.
Cons
Honestly, there isn't really anything I dislike about it.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Sports, 1-10 employees
More than a year
“useful features, frustrating setup”
Pros
Comes with a variety of meeting features and the color coding in the calendar is a nice touch that helps keep things organized.
Cons
Using it feels more complicated than it should and we ran into issues getting our clients to join the meeting.
Rating Distribution
Ease of use
5
Value for money
5
Customer Support
5
Functionality
6
Health, Wellness and Fitness, 1-10 employees
More than a year
“a must have!”
Pros
The breakout rooms are one of my favorite parts and the platform is very simple to use overall.
Cons
Free plan feels a bit restrictive and customer service could definitely be better.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Staffing and Recruiting, 500+ employees
Less than 6 months
“active status is really handy”
Pros
Being able to tell when people are active has been really useful and the platform is simple to use overall.
Cons
The layout feels a bit outdated in some areas.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Pharmaceuticals, 1-10 employees
More than a year
“Trusted platform”
Pros
Gives my company a more professional image since it's such a well-known name. It really feels like the Kleenex of video conferencing which adds a lot of familiarity and trust. The face enhancement feature is also a favorite because it helps me look better on camera.
Cons
Issue is that it became extremely expensive for my team to adopt and roll out.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
8
Functionality
10
Health, Wellness and Fitness, 1-10 employees
More than a year
“best choice for group meetings”
Pros
Is very simple to use and, for group meetings, it's the best option out there. Compared with other companies, it still feels like they're trailing behind.
Cons
One challenge is helping elderly users understand the pop-up they get about connecting to WiFi or selecting "no audio." Many of them end up clicking "no audio" because the wording is confusing and then it becomes difficult to walk them through fixing it afterward. I really wish the pop-up used clearer choices like "allow audio" or "don't allow audio," which would make a lot more sense.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
8
Functionality
9
Design, 11-50 employees
More than a year
“consistent quality”
Pros
Video quality during meetings and streaming has been consistently strong and the platform offers plenty of features along with useful settings for both clients and users. It also works well across different platforms and the multi-login support is really helpful for use.
Cons
There are a lot of features packed in and that can make the settings feel confusing for clients at times.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
10
Functionality
10
E-Learning, 500+ employees
More than a year
“so innovative”
Pros
The platform feels innovative and is very simple to use.
Cons
There's really not much I can point to as a downside it.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Health, Wellness and Fitness, 500+ employees
Less than a year
“handy invites, weaker call quality”
Pros
Keeping in touch with others is pretty easy. Meeting invites can be sent by email and people can join without needing to install the app.
Cons
Call quality is fairly inconsistent and often not good enough and unfortunately other companies offer noticeably better audio and video quality.
Rating Distribution
Ease of use
6
Value for money
5
Customer Support
6
Functionality
5
Retail, 1-10 employees
More than a year
“essential to have”
Pros
Right from the start it has delivered excellent quality. Features like file sharing and messaging make it simple to stay connected, collaborate, join meetings and communicate from anywhere. The high-definition video and clear audio really show how powerful and high quality the platform is.
Cons
It can feel a bit complex at times but that's nothing a little learning can't solve.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Sports, 1-10 employees
Free Trial
“Good platform”
Pros
Is a really good video conferencing app, with solid options for presenting during meetings.
Cons
Nothing major to complain about. It's a good application overall. There are occasionally a few glitches during conferences but that usually comes from the participants' internet connection so the app itself isn't really to blame.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Media Production, 51-100 employees
More than a year
“reliable tool”
Pros
Doesn't take long to get used to and it works really well for meetings across the whole company. The screen recording feature is a nice bonus too and I end up using it quite a bit.
Cons
At times, it comes across as a bit outdated and dated, almost like something that fit the COVID era better than it does now. In a post-COVID setting, it can feel a little out of place and I honestly prefer using Slack Huddles.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Marketing and Advertising, 101-500 employees
More than a year
“remote teamwork powerhouse”
Pros
Makes virtual meetings for work incredibly convenient and has become an essential tool for any remote team. The ability to share screens and join large groups of people from all around the world has made a huge difference in productivity.
Cons
I honestly don't have any complaints--it's an excellent piece of software!
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Health, Wellness and Fitness, 500+ employees
More than a year
“convenient for quick meetings”
Pros
It's really convenient and does a solid job for quick meetings.
Cons
Sharing files isn't as easy as it is in some of the other software I've used.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Research, 1-10 employees
More than a year
“clear videos and audio”
Pros
Being able to connect from anywhere has made a huge difference and it really handles that well. The communication stays clear, the video and audio quality are consistently high and screen sharing works without any trouble. The light adjustment feature is especially impressive since I don't have to rely on extra lighting to look presentable. I also enjoy the different background options because they create a better-looking setup while adding a nice layer of privacy.
Cons
The free version does limit how many attendees can join which is fair enough. Other than that, I really haven't run into any major issues it.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Arts and Crafts, 1-10 employees
More than a year
“powerful integrations”
Pros
The platform is very user friendly, integrates well with third-party tools and offers useful extras like multilingual captions and recordings in multiple formats.
Cons
Canceling business licenses is genuinely quite difficult.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Consumer Services, 1-10 employees
More than a year
“perfect for meetings”
Pros
It works really well for short one-on-one meetings and makes connecting quickly very convenient.
Cons
There are quite a few glitches that come up during video conferences which can be frustrating.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
6