Zoom Reviews
Total 2562 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars70%
4
Stars26%
3
Stars3%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Apparel & Fashion, 1-10 employees
More than a year
“connecting teams worldwide”
Pros
It's a really good way to stay connected with coworkers or communities across different parts of the world.
Cons
Setting up a meeting got confusing when time zones were involved. There should be a tutorial that explains how to schedule meeting times properly when participants are joining from different locations.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
7
Functionality
8
Non-Profit Organization Management, 51-100 employees
More than a year
“I'm satisfied with it”
Pros
It is commonly used and very convenient although there are still glitches that keep happening.
Cons
Even after years of widespread use, meetings still run into glitches, freezing and getting dropped from calls.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
6
Computer Software, 1-10 employees
Less than a year
“works brilliantly”
Pros
Has been the best fit for my current job especially when it comes to setting up remote connections.
Cons
I honestly don't have anything negative to point out. I've liked everything about it and it's been very helpful.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
E-Learning, 101-500 employees
More than a year
“constant crashes”
Pros
The whiteboard is a feature I really enjoy and the remote control option has also been very useful.
Cons
This latest update has been incredibly frustrating. I can't seem to find a simple way to copy and paste my personal meeting link anymore and there are far too many added tools that I do not need for my job. It honestly feels like I'm paying more for extras I never asked for. Also the platform frequently crashes my computer and the whiteboard tends to lag. I really wish there were a more basic, lower cost version with unlimited meeting time and the whiteboard without all the unnecessary extras. I do not need an app full of countless tabs that only make things more confusing and seem to contribute to the crashes and at this point I'm genuinely thinking about moving to another platform.
Rating Distribution
Ease of use
1
Value for money
2
Customer Support
4
Functionality
2
Law Practice, 1-10 employees
More than a year
“amazing tool!”
Pros
Being able to actually see the person you're speaking with makes a big difference. During court hearings held by phone, people tend to talk over one another since there are no visual cues to show when someone is about to jump in. It really solves that problem.
Cons
The selection of virtual backgrounds feels fairly limited and they often clip parts of your hair which ends up looking odd on screen. I'd also rather have each user keep one fixed meeting room ID and passcode instead of relying on auto-generated ones because that can be confusing. We've had a few cases where a client joined the wrong meeting from an old link.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
9
Functionality
10
Broadcast Media, 11-50 employees
Less than 6 months
“easy to use”
Pros
It's very easy to use, comes at a convenient price and works really well for teams that collaborate remotely.
Cons
At times, there can be some lag during video calls.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Environmental Services, 11-50 employees
Less than a year
“quite reliable”
Pros
It's been a convenient and dependable way for me and my coworkers to connect and meet together even when we're far apart.
Cons
I honestly don't have any complaints because everything about it has worked well for me.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Restaurants, 11-50 employees
More than a year
“makes connecting simple”
Pros
Gives all of our employees a simple way to connect and join meetings together.
Cons
Ability for a user to enter their phone number and get an automated call to join the meeting audio by phone is missing. Google Meet already includes that option.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Automotive, 101-500 employees
More than a year
“has everything you need”
Pros
Goes beyond basic video calls by bringing collaboration tools, file sharing, instant messaging and meeting management together in one place.
Cons
I haven't run into anything difficult or frustrating while using it.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Human Resources, 1-10 employees
More than a year
“standout features”
Pros
Its flexibility and distinctive features have made working together much more convenient. Another thing I really enjoy is being able to jump on a call without stressing about makeup which is honestly a funny little bonus lol.
Cons
One downside is that the free plan caps meetings at 40 minutes and that can feel a bit limiting when a collaboration session needs to run longer.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Consumer Services, 1-10 employees
More than a year
“helpful sign-in visibility”
Pros
It's really useful that the app lets you see whether the other person is signed in or not.
Cons
Honestly, there's not much I can point to that I didn't like about it.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
7
Computer Software, 1-10 employees
Less than a year
“So efficient”
Pros
Really shines when it comes to high quality video meetings, with clear audio, dependable performance and useful screen sharing.
Cons
The 40 minute cap on free video calls can be frustrating because it interrupts longer meetings and collaborative sessions.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Staffing and Recruiting, 11-50 employees
Less than 6 months
“works even with unstable internet”
Pros
Even when the network drops a bit and the video freezes, it still keeps the full conversation going during that unstable connection which really helps me follow where the discussion is headed.
Cons
I haven't run into any issues yet. I just recently moved over from Google Meet.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Education Management, 11-50 employees
More than a year
“great breakout rooms”
Pros
The interface is very user friendly and it performs really well during meetings especially when using features like breakout rooms.
Cons
The only downside for me is that it occasionally has connectivity issues.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Marketing and Advertising, 1-10 employees
More than a year
“practical for online projects”
Pros
It's a practical and effective tool for company meetings making it easier to develop projects online in a fast way.
Cons
Sometimes some features can be hard to find quickly.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Accounting, 1-10 employees
More than a year
“super organized and well-categorized”
Pros
Everything about it feels really well put together. The way everything is categorized is excellent and I absolutely love using it.
Cons
Adding more cheerful and motivating colors to the layout could make it even better.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Farming, 51-100 employees
More than a year
“time-saving meetings with high ROI”
Pros
It has replaced our traditional conferences with online meetings which saves a lot of time and results in a high ROI.
Cons
At the moment it hardly presents any drawbacks for my department.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Construction, 1-10 employees
More than a year
“accessible but costly for teams”
Pros
Getting started it is easy and the interface feels accessible to use. It's also been stable overall which is one of the biggest reasons it works well for regular meetings.
Cons
Pricing gets expensive when you need it for larger groups. On top of that, the free version cuts off after 60 minutes which can be limiting for longer sessions.
Rating Distribution
Ease of use
5
Value for money
3
Customer Support
6
Functionality
6
Higher Education, 11-50 employees
Free Trial
“stable mobile connectivity”
Pros
Joining from my phone feels comfortable and reliable, with stable connectivity and good overall call quality.
Cons
Biggest limitation I run into is with the free version since it only allows 40 minutes and then the call gets cut off which makes you lose the flow of the conversation.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
6
Writing and Editing, 1-10 employees
Less than 6 months
“conferencing and presentations”
Pros
Has been very reliable when it comes to connectivity and it has worked really well for my video conferences and project presentations.
Cons
One thing I'd like to see improved is the recording schedule, specifically having different time equalizer options but aside from that, everything else works fine.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9