Zoom Reviews
Total 2562 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars70%
4
Stars26%
3
Stars3%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Information Technology and Services, 1-10 employees
More than a year
“Good quality”
Pros
Comes with flexible features such as screen sharing, breakout rooms and virtual backgrounds. It does a really good job of bringing teams, teachers and individuals together from anywhere in the world with clear video and audio quality. The free plan also includes enough features to cover basic needs well.
Cons
The platform can struggle a bit when internet bandwidth is low and running larger meetings may mean upgrading to a more costly subscription.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Broadcast Media, 51-100 employees
More than a year
“user friendly”
Pros
Feels very user friendly as a collaboration platform, with video meetings, chat and productivity tools all in one place which makes it a strong fit for remote and hybrid teams. It also improves teamwork with useful features such as virtual backgrounds, breakout rooms and whiteboards.
Cons
Works well overall and I don't have any particular dislikes about it.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Computer & Network Security, 51-100 employees
More than a year
“all in one conferencing win”
Pros
Covers both soft phone and web conferencing in one package which makes it really convenient. It's also very user friendly overall.
Cons
At times, it can be a bit tricky to train new users because they are not always sure where to find the option buttons during web conferences.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Chemicals, 11-50 employees
More than a year
“Pros and Cons”
Pros
It comes with a range of features that support the organization's everyday activities especially when it comes to hosting meetings and similar events.
Cons
Customization is fairly limited, collaboration options could be better and the pricing feels high. On top of that, third-party integrations have their limits and some of the more advanced features are complicated to work with.
Rating Distribution
Ease of use
5
Value for money
5
Customer Support
6
Functionality
5
E-Learning, 51-100 employees
Free Trial
“staying connected from anywhere”
Pros
Being able to meet with friends and family from a distance is something I really enjoy about the platform.
Cons
There are a couple of downsides like the virtual background occasionally covering parts of my face and it doesn't always look very natural.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Religious Institutions, 500+ employees
More than a year
“Try it out!”
Pros
After more than five years of using this platform, I still consider it the best video conferencing software I've worked with. I've even thought about becoming an affiliate just so I could recommend it to other people. It's very user friendly and that matters a lot since I use it every single day. As one of Jehovah's Witnesses, we rely on it regularly for our virtual ministry and it has been an excellent fit for that.
Cons
The only issue I really run into is when I'm asked to speak, it sometimes takes me longer than other people to unmute myself. That's mostly on me though because I forget that I can use the space bar shortcut. Other than that, I honestly see it as 100%.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Religious Institutions, 101-500 employees
More than a year
“saves time”
Pros
Makes the whole process of running corporate meetings online much more organized which boosts efficiency and helps save time.
Cons
I haven't run into any difficulties using this platform for corporate meetings.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Real Estate, 101-500 employees
More than a year
“powerful meetings”
Pros
Its VoIP calling has been really useful and scheduling the team takes just one click. It also works well for managing projects and booking meetings. The screen recording feature helps a lot when I need to catch up on anything I missed after a meeting and the Notes feature is excellent too since it lets you take notes live during meetings along with a lot of other helpful tools.
Cons
I really don't have any major complaints but at times during high-level meetings with our team, the video and audio quality can have issues and that's the part I like the least.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
E-Learning, 1-10 employees
Less than a year
“reliable collaboration features”
Pros
Works well for collaboration because it includes a lot of useful tools like video meetings and a whiteboard for working together. Screen sharing is also really helpful when someone needs to present ideas or walk others through a process. Getting started with it is easy and their customer support usually gets back to us fairly quickly.
Cons
At times, the video calls drop without warning and that can interrupt teamwork. We have also run into moments where the speaker's voice echoes during a meeting or presentation. Since it depends heavily on internet quality, a weak connection can make the whole experience frustrating.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Construction, 500+ employees
More than a year
“better video calls”
Pros
A really strong videoconferencing tool for work! I've moved over to Microsoft Teams but I still feel this solution delivers better video quality and its collaboration features are every bit as capable.
Cons
One frustration it is the occasional microphone trouble. Connecting a mic feels less easy than it does in Microsoft Teams and the browser version can be a bit glitchy when a colleague or client doesn't have the app installed.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
8
Functionality
8
Consumer Goods, 1-10 employees
Less than 6 months
“overpriced and unclear app”
Pros
The app works but it isn't very clear and it's far too expensive.
Cons
Customer support feels dishonest--they make you wait 10 minutes, then leave if you don't reply within two minutes.
Rating Distribution
Ease of use
2
Value for money
1
Customer Support
1
Functionality
2
Chemicals, 11-50 employees
More than a year
“excellent workplace communication”
Pros
It's incredibly simple to use for communication across the.
Cons
There isn't anything specific I dislike about this product.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Public Safety, 11-50 employees
More than a year
“quick setup”
Pros
It works reliably and makes setting up and configuring meetings pretty easy.
Cons
The attendee limit can be restrictive and the frequent app updates sometimes cause delays or connection problems.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Leisure, Travel & Tourism, 11-50 employees
More than a year
“Teamwork powerhouse”
Pros
Brings online corporate meetings, team collaboration and large file sharing together in one place which makes daily work much more organized and efficient.
Cons
I haven't run into any frustrating or challenging issues while using the platform.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Non-Profit Organization Management, 1-10 employees
More than a year
“crystal-clear meetings online”
Pros
Lets me handle corporate meetings online without trouble. One thing I really appreciate is the DOLBY voice and HD video quality during conferences which makes calls feel clear and professional.
Cons
I depend on it around the clock and honestly, I haven't run into anything that feels overwhelming.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Commercial Real Estate, 1-10 employees
More than a year
“fitting for business”
Pros
Has played a key role in running my business especially when dependable virtual meetings and scheduling matter most.
Cons
The mobile app still feels less user friendly than I'd want it to be.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Writing and Editing, 1-10 employees
Less than a year
“helpful participant limits”
Pros
One thing that works well is the option to keep the number of participants limited which is useful when the meeting needs to stay controlled and organized.
Cons
A downside is the 1-hour time limit and the chat only lets us message other people who are already part of the meeting.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Transportation/Trucking/Railroad, 51-100 employees
More than a year
“very productive”
Pros
Makes team collaboration feel effortless. Communication stays clear and highly effective whether people are working on-site or remotely and it really helps keep productivity up.
Cons
At this point, I honestly can't think of anything I dislike since no real flaws come to mind.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Entertainment, 1-10 employees
More than a year
“I like the calendar setup”
Pros
Setting up online meetings in it is easy and adding them to a calendar is simple as well.
Cons
Syncing and signing in can be a bit difficult at times. Handing presentation controls over to someone else can also be tricky occasionally.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Entertainment, 1-10 employees
Free Trial
“accessible meetings without trouble”
Pros
Getting started with it is easy and accessible for just about anyone, without unnecessary complications. It doesn't force the person joining your meeting to go through a bunch of extra steps just to connect with you.
Cons
Something I'd still like to see is more of the flexible features from the desktop version available in the mobile app.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10