Zoom Reviews
Total 2562 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars70%
4
Stars26%
3
Stars3%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Automotive, 101-500 employees
More than a year
“effective platform”
Pros
Has been the most reliable option for internal communication and video conferencing. The mobile app works really well for me especially when I need to run online meetings while away from my desk.
Cons
Other than the pricing feeling a bit too high for SMEs, I don't really have any major concerns.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Accounting, 1-10 employees
Less than 6 months
“simple scheduling”
Pros
Setting up video meetings is really convenient and doesn't take much effort.
Cons
That said, the pricing feels pretty stressful for people who don't use the tool very often.
Rating Distribution
Ease of use
6
Value for money
5
Customer Support
5
Functionality
5
Broadcast Media, 51-100 employees
More than a year
“responsive support”
Pros
Whenever I get stuck, their customer support team responds quickly and helps sort things out. I also really appreciate the automated bot features since they handle certain tasks and make work more productive. On top of that the platform is very simple to use.
Cons
It's simple to use and honestly I don't have anything I dislike about this software.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Marketing and Advertising, 51-100 employees
More than a year
“easy to use”
Pros
The platform feels very user friendly and the notifications and live captioning work really well which makes a big difference in global meetings.
Cons
Customization is fairly limited and getting comfortable with the more advanced features can be a bit complicated since they take extra time to learn.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Veterinary, 11-50 employees
More than a year
“Love the chat”
Pros
Video calls run really reliably especially compared with other platforms and the chat feature is easy to use with a clean, well-organized layout.
Cons
Setting up meetings and adjusting options for individual sessions can feel a little outdated and I often have to switch to the web browser instead of being able to handle everything in the app.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Facilities Services, 1-10 employees
More than a year
“my review”
Pros
Set up is easy and the Google email integration makes it simple to drop links right into calendar invites. The built-in polls you can add during meetings are also a feature I really enjoy.
Cons
Google Meet seems to offer many of the same meeting tools at no cost. This platform has a lot of capabilities across the platform but if your only goal is meeting with clients, the free Google Meet included with a Gmail account may be enough.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Education Management, 1-10 employees
More than a year
“Quality recordings”
Pros
Starting off with it is easy and the recording quality has been consistently good. It's also widely used which makes it convenient when connecting with others.
Cons
The pricing feels expensive and the amount of data included doesn't seem sufficient for what you pay.
Rating Distribution
Ease of use
7
Value for money
5
Customer Support
7
Functionality
7
Religious Institutions, 101-500 employees
More than a year
“dependable for conferencing”
Pros
It has become the core web conferencing platform across my organization and it's been very dependable. It's especially useful that it supports both cloud-based and on-premise updates.
Cons
At this point I haven't run into any issues or noticeable flaws while using the platform.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Hospital & Health Care, 500+ employees
More than a year
“helpful screen sharing for sessions”
Pros
The screen-sharing feature has been really useful. It lets me share different screens or PowerPoint presentations so others can follow along and learn from them.
Cons
Sometimes some of my patients get confused about how to use the audio and that has created a barrier during certain sessions.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Child Day Care Services, 11-50 employees
More than a year
“meetings from anywhere”
Pros
Having one consistent platform for joining and hosting meetings has been really helpful especially when I need to stay in the office. Since the staffing shortages after COVID, there have been plenty of times when I could not step away to attend a meeting in person and this solution has made it possible to still participate instead of missing out.
Cons
Getting familiar with all of the features has been a challenge at times. For instance, when I sign in on my phone, my professional profile picture appears but if I log in the same way on my laptop, the picture does not show up.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Entertainment, 1-10 employees
More than a year
“simple to figure out”
Pros
Starting off with the platform is easy, the dashboard is simple to figure out and it has consistently been dependable whenever I need it!
Cons
There is nothing specific that bothers me, aside from the fact that the graphics look a bit basic.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Computer Software, 500+ employees
More than a year
“Solid tool”
Pros
Has been a really solid way to stay connected in real time whether it's with internal team members or external clients.
Cons
Every now and then it runs into audio or video issues during connection and I have to restart the app to get things working again.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Information Technology and Services, 1-10 employees
More than a year
“quick setup and instant calls”
Pros
Working with the platform is the part I appreciate most. Just about anyone can download it and be up and running within five minutes.
Cons
I do not have any major complaints but if I had to point out one area that could use some improvement, it would be the virtual background feature.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Utilities, 500+ employees
More than a year
“my recommendation”
Pros
Built with flexible work in mind the platform has made our online meetings much simpler and the enterprise grade security makes it a strong fit for any kind of work. I'd definitely recommend it!
Cons
The free plan is quite restricted when it comes to meeting time limits. For smaller teams, the paid version can end up being expensive.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Arts and Crafts, 51-100 employees
More than a year
“saves time”
Pros
Having the platform handle meeting management in one place has been a real time saver and delivers strong ROI. It also lets us share large files without affecting their quality.
Cons
After using this for more than six years I still haven't run into any issues with it.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Information Technology and Services, 11-50 employees
Less than a year
“Efficient collaboration”
Pros
Is a strong fit for businesses that want to make collaboration and communication more efficient. It brings together video and audio meetings, chat, webinars and phone services in one user friendly platform. It also offers strong scalability, includes security measures such as end to end encryption and can help reduce costs by combining multiple services in a single solution.
Cons
It does rely heavily on a stable internet connection, there can still be privacy concerns despite the security measures in place and the free version comes with limited functions.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Accounting, 101-500 employees
More than a year
“meeting management made easy”
Pros
Brings all our meeting management into one place which saves time and helps boost productivity across my organization.
Cons
It's been close to a decade now and I honestly haven't run into any issues while using this platform.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Entertainment, 11-50 employees
Less than 6 months
“speaker and features disappoint”
Pros
One thing the platform has going for it is its flexibility and the features are simple to learn without much effort.
Cons
A downside is that some features don't behave the way I expect them to especially the zoom function and the speaker.
Rating Distribution
Ease of use
3
Value for money
4
Customer Support
3
Functionality
4
Broadcast Media, 51-100 employees
More than a year
“great real-time messaging”
Pros
What I really appreciate about this BIM software is that it provides a great real time texting solution for communication. The speed of the messages makes it much more effective since you can reach people quickly without having to use your personal number.
Cons
I haven't run into any problems with the platform.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Internet, 1-10 employees
More than a year
“strong ROI”
Pros
Handling meetings feels much more organized with this tool especially thanks to its audio and video calling features that keep everything running efficiently.
Cons
Upgrading is a little expensive but the value you get back is impressive and it ends up delivering a strong return on investment.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
10
Functionality
10