Zoom Reviews
Total 2562 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars70%
4
Stars26%
3
Stars3%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Media Production, 1-10 employees
More than a year
“VoIP standout”
Pros
Right from the start, it has delivered high quality 3D video conferencing along with reliable web and audio VoIP calling. The settings and plugins are easy so just about anyone can get things up and running without much trouble. I also appreciate the availability of ready made blocks in the custom LMS which makes 'drag and drop' work and rich text editing much more convenient. On top of that it's lightweight so integrating it with other IT tools has been simple and efficient :)
Cons
It has genuinely helped improve my growing business so I honestly don't have any regrets to mention.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Consumer Services, 1-10 employees
Less than a year
“virtual meetings that just work”
Pros
It's really convenient to bring a whole class, work team, coworkers or even your boss into one chat room without anyone having to leave home or travel to a building where some people might not even show up. Joining is easy too especially since you can hop on right from your phone.
Cons
At times the audio and video can get choppy or drop in quality usually depending on the internet connection.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Education Management, 11-50 employees
More than a year
“good platform”
Pros
Helps our team deliver excellent customer service while still supporting a flexible work environment for staff.
Cons
My experience with this software has been positive overall so I don't have setbacks to mention.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Media Production, 1-10 employees
More than a year
“Great for global team meetings”
Pros
Setting up meetings in this solution is fast and easy and the Google Calendar integration fits in really well with my workflow. It has been incredibly valuable for my career because it allows me to stay connected with international teams virtually without any trouble. The in-meeting chat is also very useful since I can share links right there during the call instead of relying on a separate third party tool.
Cons
In our business using the free version helps cut operating costs but the 40 minute meeting limit is the trade off. Once the timer runs out everyone gets removed from the call. We can work around it by rejoining with the same link or creating a new meeting but it still feels like an unnecessary interruption and can make us appear unprofessional. If the platform already allows people to rejoin and effectively reset the session, it would make more sense to extend the limit to at least an hour or remove it altogether.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Writing and Editing, 1-10 employees
Less than a year
“Handy notes during meetings”
Pros
The ability to run untimed sessions, take notes during meetings and use the recording feature makes it really useful.
Cons
There are a bit too many toolbars on the screen and having to close them can feel unnecessary.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Marketing and Advertising, 1-10 employees
More than a year
“Nice layout”
Pros
Compared with Microsoft Teams the viewing and visualization options here feel much more easy and pleasant to use.
Cons
The time limit on the free version is a little disappointing and I'd also love to see more options for non-verbal interaction.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Religious Institutions, 101-500 employees
More than a year
“Conferencing anywhere!”
Pros
With this platform I can use both on premise and cloud based options which makes it really convenient to join or host conferences on the go over the internet.
Cons
Compared with every other web conferencing tool I've used, this has the cleanest interface by far.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Non-Profit Organization Management, 1-10 employees
More than a year
“review from an old user”
Pros
For more than eight years, this has been the tool I rely on most for running corporate meetings online!
Cons
I seriously can't point to anything in the platform that I'd consider a drawback.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Religious Institutions, 101-500 employees
More than a year
“simple to stay connected”
Pros
Makes it really simple to stay connected with customers, coworkers and stakeholders through live audio and video calls whenever I need to coordinate with them in real time.
Cons
Since I started using this platform I haven't run into any bugs or technical issues on my side.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Maritime, 1-10 employees
More than a year
“breakout rooms make meetings better”
Pros
Having breakout rooms lets you split one meeting into separate discussions which is really useful.
Cons
Assigning co hosts can take a little effort.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Marketing and Advertising, 11-50 employees
More than a year
“Smooth fit with my tools”
Pros
Getting started with it was very easy and it works really well with the other tools I already use.
Cons
I don't have any complaints. I'm very happy with it and wouldn't want to switch.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Oil & Energy, 500+ employees
More than a year
“handles our meetings well”
Pros
It handles all of our team meetings and remote training really well and it does the job both effectively and efficiently.
Cons
There can be a bit of a challenge when it comes to figuring out how to use it properly.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
E-Learning, 1-10 employees
Less than a year
“Feature packed platform”
Pros
I'm enjoying the broad range of products it offers now that it has really expanded. There's a lot available and I'd genuinely like to learn more about the full set of features so I can take advantage of everything it can do.
Cons
There are still plenty of features I'm not familiar with yet so I'd love more chances to learn about them. At times it can be a bit slow and doesn't always perform as well as expected but overall I still enjoy using it.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Broadcast Media, 51-100 employees
More than a year
“remote business made better!”
Pros
Running my business remotely has become much more manageable. It lets me video call my employees whenever it works for my schedule and I can personally see how things are going. I'm also able to livestream to my customers and sell my products online which has been really valuable for my business.
Cons
I haven't had any issues with it. The platform has been excellent and works really well.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Computer Software, 1-10 employees
More than a year
“All in one tool”
Pros
Bringing people together from different locations feels really easy and that flexibility is one of its biggest advantages. It combines messaging, file sharing and virtual meetings in a single platform so keeping communication and collaboration in one place is much more convenient.
Cons
Every now and then it runs into technical hiccups especially during busy times, with lag or connection problems that can interrupt meetings. The interface can also feel a bit crowded for someone new to the platform and it tends to use a lot of system resources which may slow down older computers.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Staffing and Recruiting, 1-10 employees
More than a year
“user friendly”
Pros
Right from the start it feels very user friendly and it comes with plenty of useful features that make it really practical to use.
Cons
One downside is that the price can get pretty high if you need to upgrade to a higher membership tier.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Real Estate, 1-10 employees
More than a year
“my review”
Pros
It makes face-to-face meetings really simple and convenient to set up and join.
Cons
The free plan does have a downside since it limits how long your meetings can last.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Writing and Editing, 1-10 employees
More than a year
“clear video”
Pros
With a stable internet connection it delivers really impressive video quality. The screen sharing feature has also been very useful during classes and meetings.
Cons
I dislike the meeting time limit since it can interrupt classes and meetings and cause unnecessary disruption.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Marketing and Advertising, 1-10 employees
More than a year
“Useful platform”
Pros
Something that works really well is having team chats available even when I'm not in a meeting and the group calling features are very useful too.
Cons
At times it does get glitchy and I run into occasional connectivity issues.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
5
Education Management, 11-50 employees
More than a year
“fast cloud streaming”
Pros
Stands out because of how fast it is especially with cloud streaming! Even downloading files happens quickly which makes the whole experience feel efficient.
Cons
The only downside is that unlicensed users are limited to just 40 minutes per session. It would be much better if that limit were extended to at least 60 minutes.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9