Zoom Reviews
Total 2562 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars70%
4
Stars26%
3
Stars3%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Health, Wellness and Fitness, 1-10 employees
More than a year
“great video calls and sharing”
Pros
Couldn't be simpler and both the video and audio quality are excellent! The screen sharing feature is especially useful and setting up meetings is quick and trouble free.
Cons
nothing major comes to mind. The free plan does have a few limitations but even with that, it's still incredibly good.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Translation and Localization, 1-10 employees
More than a year
“offers a free plan”
Pros
Doesn't take much effort to adjust to it and I still appreciate that it offers a free plan.
Cons
The whiteboard feature isn't as good as the previous one.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Real Estate, 1-10 employees
Less than a year
“So organized!”
Pros
It feels like the most organized way to run virtual meetings.
Cons
Getting the microphone and camera turned on can be a bit difficult.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Health, Wellness and Fitness, 1-10 employees
More than a year
“simple to use”
Pros
Very accessible and it's simple to use! The emoji reactions are also a nice touch for people who don't want to jump into the chat but still want to participate.
Cons
Joining a meeting can trigger an automatic update when one is required. It would be better to get an email ahead of time with the option to choose when to install the update especially to avoid delays when a meeting is about to start.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Marketing and Advertising, 11-50 employees
More than a year
“Stable calls”
Pros
Calls are usually very stable and the AI summary feature has been especially useful. The filters are also a nice touch and something I use quite a bit.
Cons
One small annoyance is that the Outlook connection keeps signing me out for some reason. It's not a major problem but it seems to happen about every 10 days.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Education Management, 51-100 employees
More than a year
“accessible meetings and chat tools”
Pros
Feels very easy to use and the in-meeting controls are especially accessible whether it's raising your hand or using the chat during a call.
Cons
The whiteboard tool feels pretty outdated which makes writing with a stylus difficult. It would also help if the platform made it much clearer that one-to-one chats are archived and can be seen by everyone when the meeting is being recorded.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
9
Functionality
10
E-Learning, 1-10 employees
More than a year
“contact across the state”
Pros
Being spread out across the state isn't really a problem for us because it lets the whole team meet up without much trouble. Most of the time it's dependable and while issues do come up now and then, it's usually nothing beyond what you'd normally expect.
Cons
Every so often someone has trouble getting into the meeting or screen sharing doesn't work the way it should and similar glitches can happen.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
7
Photography, 1-10 employees
More than a year
“professional meetings and screen sharing”
Pros
Having the freedom to share my screen is really useful and it works very well for professional team meetings too.
Cons
Truly there isn't much to dislike about the platform.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Telecommunications, 1-10 employees
More than a year
“Perfect for family or personal use”
Pros
It's very simple to use whether it's for personal use or things like family meetings.
Cons
At times it can be difficult to join if you don't have the meeting code because of changes made beforehand.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Education Management, 1-10 employees
Free Trial
“user friendly”
Pros
Is a very user friendly platform for video conferencing and it's simple to use for meetings and calls.
Cons
It's missing the option to display participants on the side. It would be better if it included that layout choice for people who prefer seeing attendees there.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Education Management, 11-50 employees
More than a year
“smooth team communication”
Pros
Brings chat, video meetings and file sharing together in one place which makes communication feel really smooth and convenient.
Cons
From time to time, large meetings run into connection or performance hiccups and that can affect the overall experience.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Management Consulting, 1-10 employees
More than a year
“virtual meetings that fit my workflow”
Pros
Having the option to meet virtually has been really helpful. When clients book time with me through my scheduling link, they automatically get a link included to join the meeting which makes the whole process much more convenient.
Cons
The part I don't care for is that the free plan caps meetings at 40 minutes. It would make a lot more sense if it allowed a full hour instead.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Marketing and Advertising, 11-50 employees
Less than a year
“helpful call controls and multitasking”
Pros
Being able to use my notetaker while staying on a call is really helpful and the admin controls give me solid control over how I manage meetings and calls.
Cons
I do wish it had better Google integration especially so that when I set up meetings in Google Calendar, the link to the platform would be added automatically.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Staffing and Recruiting, 1-10 employees
More than a year
“reliable video calls every day”
Pros
Has been excellent for most of what I need. I use the video calling feature every single day for interviews and it consistently works well. I rarely run into connection problems and the platform is very user friendly. Even someone using it for the first time could probably learn it very quickly without much trouble.
Cons
The phone feature can be inconsistent at times. I've had calls drop and run into connection problems there as well. On one occasion, I somehow ended up connected to the same person on two separate lines at the same time which was really confusing. I eventually had to restart my computer just to make sure I was fully disconnected.
Rating Distribution
Ease of use
7
Value for money
10
Customer Support
10
Functionality
7
Computer Software, 1-10 employees
More than a year
“all meetings in one place”
Pros
Handling meetings and scheduling from a single platform has been really convenient.
Cons
One limitation is that I can't stay signed in to two different accounts at the same time especially when one of them requires SSO login.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
8
Professional Training & Coaching, 1-10 employees
More than a year
“I appreciate the recordings”
Pros
Running meetings is really easy and I appreciate being able to record them while also getting the audio saved separately from the video. The screenshot feature is something I use a lot and the video filters are a nice touch too. Overall it feels very user friendly and simple to figure out.
Cons
There really isn't much to complain about. If the editing tools were a bit more easy, I'd probably use it even more for creating social snippets.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Broadcast Media, 1-10 employees
Less than 6 months
“excellent for online meetings”
Pros
It has become the go-to platform for online meetings and it has been a huge help when it comes to connecting with people, holding work discussions or organizing all kinds of meetings. From the moment I started using it, I really enjoyed how quickly I could join several people in real time and make use of features like screen sharing and whiteboard annotations which are genuinely very useful. It has saved me a lot of valuable time. The interface is user friendly and includes plenty of options to quickly adjust the camera or microphone settings.
Cons
After using it for quite a long time, the part I've liked the least is how tedious it can be to connect directly through the app. Sometimes it takes too long to load and ends up opening multiple windows. Another issue is that the quality across its different versions feels quite low and if you use the free version, the meeting time is very limited.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
9
Functionality
9
Health, Wellness and Fitness, 500+ employees
More than a year
“great features for the price”
Pros
Excellent to use! The features you get for the price feel very worthwhile. I especially enjoy the background blur and virtual background options during meetings since they let me work from my room without showing my space to everyone. Another feature I appreciate is being able to message participants before the meeting begins. It's also pretty easy to get everything set up.
Cons
Sometimes people mention having trouble joining meetings, sharing their screen or getting their audio to work. I'm not completely sure whether those issues come from user error or if they're related to the platform itself.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Information Technology and Services, 1-10 employees
More than a year
“Quick meetings”
Pros
From day one it has felt quick, interactive and very accessible to use and it has been working flawlessly for us.
Cons
The pricing structure can be a bit confusing and there are also some limitations when it comes to integrating it with our applications.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
10
Functionality
7
Transportation/Trucking/Railroad, 101-500 employees
More than a year
“host controls work perfectly”
Pros
As the host, being able to mute other participants is something I really appreciate.
Cons
I can't think of anything I dislike since we mainly use it for external meetings.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9