Zoom Reviews
Total 2562 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars70%
4
Stars26%
3
Stars3%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Education Management, 11-50 employees
More than a year
“cuts down travel time”
Pros
The platform makes it really convenient to stay connected with all stakeholders. It cuts down both travel time and travel costs which has been a big plus.
Cons
There aren't many downsides but we have had a hard time trying to switch the admin tied to the account.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
7
Health, Wellness and Fitness, 51-100 employees
More than a year
“So convenient!”
Pros
Virtual meetings are a big advantage because they make it convenient and trouble free to discuss topics whenever needed.
Cons
At times there are microphone glitches or audio problems during calls.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Management Consulting, 11-50 employees
More than a year
“my thoughts”
Pros
I really appreciate its mobile app which lets me schedule and join online meetings from wherever I am.
Cons
Has been excellent overall and I rarely run into any issues on my side.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Environmental Services, 11-50 employees
More than a year
“All in one”
Pros
It is an excellent all in one place for handling just about everything a team needs. Whether it's video meetings, chat messages, file sharing or screen recordings, it brings all of those tools together in one platform and covers it all really well.
Cons
There isn't much missing from the platform. I can't point to anything I genuinely dislike about the software.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Health, Wellness and Fitness, 1-10 employees
More than a year
“Quality is outstanding”
Pros
Getting video meetings up and running takes no time at all and the sound and picture quality are excellent.
Cons
Nothing to complain about here. It's easy, reliable and does exactly what it's supposed to do.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Marketing and Advertising, 11-50 employees
More than a year
“Cost effective”
Pros
Has been a reliable and cost-effective option for business communication. The interface is simple and accessible which makes it very easy to use. On top of that, the video and audio quality are excellent.
Cons
It has been excellent overall with plenty of features and strong reliability so I really don't have anything to complain about.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Design, 1-10 employees
More than a year
“best for webinars and conferences”
Pros
Out of all the tools I've used for conferences and webinars, this one has been the best.
Cons
Some settings still aren't very accessible although it has improved a lot over the years.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Marketing and Advertising, 1-10 employees
More than a year
“Essential tool for us”
Pros
Keeps our whole team covered when it comes to video conferencing. Since we run an online business, having that kind of dependable setup is absolutely essential for us.
Cons
The pricing is a bit on the higher side but it's still nothing too unreasonable.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
E-Learning, 101-500 employees
More than a year
“My review”
Pros
Using it feels easy and it comes with plenty of useful features that make it very practical.
Cons
Something that could be improved is the general settings especially for beginners. New users may not realize whether the microphone is on or off so it would be better if the mic were turned off by default.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
E-Learning, 1-10 employees
More than a year
“access from anywhere”
Pros
Convenient to access from just about anywhere and I can keep using other apps at the same time while staying on a call from this platform.
Cons
Every now and then the audio button doesn't respond properly. Aside from that, everything works fine.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Consumer Services, 1-10 employees
More than a year
“Very effortless”
Pros
Its so easy to get into a meeting on this platform. Once you receive the meeting ID, joining takes almost no effort and the layout is clear because all the controls are right there on the screen.
Cons
At times it can lag or unexpectedly remove you from the meeting.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Cosmetics, 1-10 employees
More than a year
“Beginner friendly”
Pros
Useful for more than just meetings and the screen-sharing feature during calls is really helpful. The platform is also user friendly even for people who are using it for the first time.
Cons
Occasionally it freezes and removes clients from meetings unexpectedly. There are also occasional glitches that prevent someone from joining and in those cases we end up switching to another meeting app to connect with the client.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
6
Construction, 1-10 employees
Free Trial
“feature-rich and flexible”
Pros
It's simple to use and I really appreciate being able to take advantage of the wide range of features it offers.
Cons
Its flexibility and the way it aligns with industry standards stand out.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Alternative Medicine, 51-100 employees
More than a year
“Quite practical”
Pros
Very practical and simple to use, with availability across countries and age groups and the quality is excellent. I've been using it for the past 3 years and I'd definitely recommend downloading it.
Cons
After using it for this long I still haven't come across any downsides yet.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Education Management, 101-500 employees
More than a year
“can record sessions”
Pros
With it, there's no limitation of time or place which makes attending lectures or meetings much more convenient. Another big advantage is that sessions can be recorded so you can save the content and go back to it whenever you need to review something.
Cons
Issue is that meetings can potentially be joined by anyone which raises security concerns. Because of that, requiring a password to enter a meeting is necessary.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Marketing and Advertising, 1-10 employees
Less than a year
“Perfect for online classes”
Pros
It works really well for attending online classes at school and it's also very useful for business meetings.
Cons
A downside is that it uses a lot of data when I'm connected through mobile data instead of Wi-Fi.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Apparel & Fashion, 1-10 employees
More than a year
“Really stands out!”
Pros
Something that really stood out to me was how accurate the timing felt. With the camera on, the exposure made it seem like you were right there with everyone else, live and happening in real time. Some people in the group mentioned having audio issues but I didn't run into any problems on my side at all. The sound came through perfectly.
Cons
I haven't come across any issues on my end. Everything felt accurate and right on point.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Photography, 1-10 employees
Less than a year
“Communication made easy”
Pros
It's really helpful to have several people communicate at the same time without everyone needing to be in the same location.
Cons
One small annoyance is having to approve someone before they can join when they use a direct link.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Legal Services, 51-100 employees
More than a year
“simple to use”
Pros
One of the biggest strengths of this platform is how simple it is to use, along with the clear video and audio quality. The instant meeting feature is especially useful because it makes quick, smooth collaboration possible which makes it a very efficient tool for remote work as well.
Cons
Problem is that the notifications can sometimes get in the way especially the sound when someone joins late. It can interrupt presentations and it's not very easy to turn those notifications off.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Transportation/Trucking/Railroad, 11-50 employees
Free Trial
“can host big meetings”
Pros
Being able to record sessions, stay connected and host a large number of people in one meeting is a big plus.
Cons
I really haven't run into any problems using this platform but I do wish the free 30 minute limit on the basic account was extended to a full hour.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9