Zoom Reviews

Pros

It's easy to figure out and makes collaborating with the people you're working with really convenient.

Cons

Sometimes the camera doesn't get detected as quickly as it does on other platforms.

Pros

It's a reliable platform for setting up meetings, communicating with other people and handling more collaboration tasks without trouble.

Cons

Performs well on desktop devices but on mobile it tends to use a lot of resources especially battery power.

Pros

Using the app feels very easy and the video conferencing controls are designed really well.

Cons

noise cancellation still has room for improvement when you're in a loud environment.

Pros

The chat feature works really well and makes everyday communication strong and dependable.

Cons

Mobile app does run into connectivity problems and the connection can get unstable during busier times.

Pros

The waiting room feels professional, the interview flow stays well organized and the overall experience is friendly and comfortable for candidates.

Cons

There are occasional audio lag issues and the interface can feel a bit overwhelming at times.

Pros

Working with my team has been much better thanks to the stronger collaboration tools, reliable screen sharing and meetings that stay productive.

Cons

Interface can feel a bit overwhelming at times and connection problems still come up during peak usage hours.

Pros

Using this platform has been really easy for staying connected remotely. It works well with a variety of other tools and features like screen sharing, document sharing and live chat make collaboration much more convenient. The 24/7 customer support is also a big plus.

Cons

I haven't come across any major drawbacks with this tool.

Pros

Video calling and phone features are useful when they actually work and the platform is easy to use during the times it functions properly.

Cons

Customer service has been poor. 'ZoomPhone' has been unreliable and unstable and technical support hasn't been able to resolve the issue. I would not recommend using it at all. This has been dragging on for weeks and they still haven't managed to fix it, they really seem unable to organize even the simplest thing.

Pros

Navigating the platform feels very natural and the key features are simple to reach without needing much time to figure them out. It works well for all kinds of users, from professionals in different fields to friends catching up on calls like many people did during covid. It has really helped make remote work possible by giving teams a reliable way to communicate virtually.

Cons

One thing that gets frustrating is when update notifications appear right before an important meeting or call. Even though the updates usually finish quickly, it would be better to have an option to postpone them until later.

Pros

Being able to share agendas makes it much easier to organize calls and web conferences ahead of time.

Cons

At times it doesn't do the best job of filtering out every bit of background noise.

Pros

Calls connect quickly and clearly, the productivity features are really useful and the platform feels very user friendly. It also links effortlessly with other tools and platforms which makes everything more convenient.

Cons

The initial setup can be a little confusing and somewhat disruptive when joining or hosting a first-time meeting.

Pros

Running several meetings every week with people across different age groups, I've noticed that this is very easy to use. My customers rarely run into problems figuring it out which makes meetings much easier to get going.

Cons

It tends to use more data than some other platforms. If a customer has a slower internet connection, they can run into issues during the meeting.

Pros

As our business became more dynamic, we needed a reliable digital communication platform and choosing this solution turned out to be an excellent decision right from the start! The onboarding process was easy and we quickly connected it to our existing infrastructure because it integrates well with many of the tools we already use. It has become an essential part of our daily operations. It allows us to collaborate effectively no matter where people are located and keeps everyone connected while working remotely. It has gone a step further by adding AI features that we've been able to make good use of. Remote communication is much more convenient with HD video, audio conferencing, virtual meeting rooms and collaboration features like real-time chat and document sharing. We can use it across different devices and operating systems which makes it even more practical. It remains our preferred option because it supports our large workforce and even works well when clients join in. The meeting summaries and action items are especially helpful since they make follow-up much simpler without needing to take manual notes. Other than that I really appreciate the advanced security which does a strong job of protecting invitees' personal data as well as our company's sensitive information.

Cons

Haven't come across any setbacks for now.

Pros

Having everything in one place has really simplified how we handle online meetings especially with its HD video calls performing well on a stable internet connection.

Cons

The premium plan is definitely on the expensive side although the value and impact it brings to my organization make it worth paying for.

Pros

Handling calls throughout the day as a receptionist is very convenient! I can choose whether to route someone to an extension or a cell phone and if I already know they're unavailable, I can send the call straight to voicemail. It also lets us build multiple call queues which is really helpful for setting up a customized chain of command. If one person misses the call, it automatically rolls over to the next person. Also the original person can still see that the call was missed where it came from and who ultimately picked it up which makes follow-up much simpler when needed.

Cons

After moving over from Webex/Cisco, I did run into a couple of minor inconveniences. My Cisco headset doesn't work with this platform so instead of answering by picking up the headset like I would a receiver, I have to click on the screen to take the call. I assume that could be fixed by using a different device but it hasn't been enough of an issue for me to bother changing anything yet. It does at least offer a smaller customizable pop-up window that can be placed anywhere on the screen which helps make answering calls more convenient. The other thing is that the chat/SMS feature feels less convenient by comparison since it sits in a separate tab so using both messaging and phone features all day means switching back and forth between tabs.

Pros

Meetings have been consistently trouble free for us. Unlike Teams, Meet and some other platforms where someone often runs into trouble joining, that just hasn't been an issue here. It's easy, accessible and works well no matter what platform people are using.

Cons

I don't have any complaints. It just works.

Pros

Getting started with it is very simple and the video quality is noticeably better.

Cons

The audio quality still needs improvement and the screen sharing feature could be better as well.

Pros

After moving away from my hometown in 2021, this platform played a big part in helping me keep working as a freelance video editor and project manager without interrupting service for my clients. It also became especially valuable during and after the pandemic since I could still record content and conduct interviews without needing to be physically in the same room as the other person.

Cons

A few features are still pretty confusing and not all that user friendly. For instance, when I was working with teams on podcast-style interviews involving several people, we had to spend time figuring out how each person could record a separate stream instead of ending up with just the gallery view. We needed those individual recordings so we could edit everything later in a multicam format. It took research, testing and some trial and error because the setup was not very accessible.

Pros

Running virtual meetings for my business has been really helpful and that's the part I appreciate most about it.

Cons

Since the recent update some features have become harder to locate especially functions like screen sharing and recording.

Pros

It comes with DOLBY voice and HD video quality which makes online conferencing simple and reliable.

Cons

Rarely have I ever run into problems while using the platform.