Zoom Reviews
Total 2562 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars70%
4
Stars26%
3
Stars3%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Retail, 1-10 employees
More than a year
“Has fun backgrounds”
Pros
Pretty much everyone already knows how to use it which makes it really convenient and it simply does what it's supposed to do. The background options are a nice touch too and make calls more fun.
Cons
I really enjoy using it but I do wish the pricing were a bit more affordable.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Hospital & Health Care, 51-100 employees
More than a year
“Feels familiar”
Pros
Since it is the platform most people already know, I felt comfortable using it right away. It was quick to get started with and simple to use.
Cons
I didn't like how often the program would freeze and buffer.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Hospitality, 500+ employees
More than a year
“clean design for web meetings”
Pros
Using this platform for web conferences has been a really pleasant experience. It feels polished, runs very smoothly and the overall visual design is appealing. The color scheme looks well thought out and the layout makes everything feel organized and comfortable to use.
Cons
The number of gesture emojis and the amount of space available in the chat feels limited. There are also times when the video becomes pixelated or the screen goes blank during technical issues. I really wish there were some kind of workaround, like showing a smaller video feed with audio while the system reloads, almost like a lighter version of the main screen.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
E-Learning, 1-10 employees
More than a year
“student friendly but unreliable”
Pros
Comes with a lot of features that really appeal to my younger students and the platform is very simple to figure out.
Cons
At the same time the platform doesn't feel like a very reliable conferencing platform. The picture quality isn't good and I also don't like how often it glitches.
Rating Distribution
Ease of use
6
Value for money
3
Customer Support
6
Functionality
4
Education Management, 11-50 employees
More than a year
“perfect for meetings”
Pros
Feels very accessible to use and comes packed with really useful features like breakout rooms, polling and professional-looking virtual backgrounds. Being able to upload custom backgrounds is especially important in my consulting work because I can customize how I present myself. The whiteboard is excellent for collaboration and works without any issues. I also appreciate the ability to mute and unmute specific participants during meetings. Another thing that works really well is the messaging feature since you can chat with participants before the meeting begins, message the whole group or individuals and continue chatting during the meeting. It also includes closed captions and translation tools which adds even more value.
Cons
One drawback is that it used to be free like a lot of tech tools but now it requires payment.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
E-Learning, 51-100 employees
More than a year
“Everything you need”
Pros
I really appreciate how flexible the platform is when it comes to bringing video calls, shared chat and collaboration tools together in one place which makes meetings feel much more productive and dynamic.
Cons
Quite often, right before a call is about to start, it decides to update unnecessarily and replace the previous client which ends up causing some delay.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Consumer Services, 500+ employees
More than a year
“Core part of my job”
Pros
I don't know what I'd do without this tool! It's become a core part of my job because it lets me stay connected with employees across the country. Working remotely, it really helps to still have that face-to-face interaction instead of everything feeling distant. The newer update with screen interactions is a fun touch and the whiteboards have opened up a lot of new possibilities too.
Cons
My only real complaint is that when some people join, their name shows up as something like "iPhone 15." I realize that's probably more about the user than the platform but it would be helpful if it required people to enter an actual name before joining.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Arts and Crafts, 51-100 employees
More than a year
“Lowered operational costs”
Pros
Between work and home I rely on it every day. It's a full-featured platform that has helped lower operational costs by bringing corporate meetings together online in real time.
Cons
Since I began using this platform the only minor downside has been that it doesn't provide offline access.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Marketing and Advertising, 1-10 employees
More than a year
“Why I like it”
Pros
Helps me stay in regular touch with my customers through both video and audio calls.
Cons
One small downside is that it doesn't support sending APK files.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Graphic Design, 1-10 employees
Free Trial
“Positive experience”
Pros
Using this for my business calls has been a really positive experience. It's very easy to use and it feels professional during meetings which I'm really happy about.
Cons
At times the signal isn't very good which makes it hard to hear clearly and there can also be some delay on the screen occasionally.
Rating Distribution
Ease of use
7
Value for money
10
Customer Support
10
Functionality
10
Automotive, 101-500 employees
More than a year
“been using for a while”
Pros
I've been using it since my previous organization and the part I appreciate most is how it brings file sharing, team collaboration and web conferencing together in one place.
Cons
That said the free version is missing some of the features that are included in the premium plan.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Photography, 1-10 employees
More than a year
“love it!”
Pros
Gives me web conferencing tools that let me run company meetings online without any trouble.
Cons
I use it every day and on my side I really haven't run into any issues.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Retail, 500+ employees
More than a year
“handy add ons”
Pros
Has been a really useful conferencing platform for me especially with the wide range of add ons it offers. It covers the essentials well and gives extra options that make meetings more flexible and productive.
Cons
One thing that still needs work is the 'AI' meeting summary feature since it isn't always very accurate at the moment.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
7
Mechanical or Industrial Engineering, 1-10 employees
Less than 6 months
“Works across multiple devices”
Pros
Jumping into or starting a meeting with just one click makes scheduling and attending much more convenient. The screen-sharing feature is also very useful since it lets people present slides, documents or apps live and makes collaboration easier during calls. It works across multiple devices, including desktops, laptops, tablets and smartphones which gives users a lot of flexibility when they're away from their usual setup. It also supports one-on-one meetings, webinars, group conferences and training sessions so it covers a wide range of communication needs.
Cons
Resource usage, security concerns, pricing and a few performance or feature-related issues can sometimes impact the overall user experience. That said the platform keeps developing and improving its features to tackle these challenges and better meet user needs.
Rating Distribution
Ease of use
6
Value for money
5
Customer Support
5
Functionality
5
Non-Profit Organization Management, 101-500 employees
More than a year
“clear and professional conversations”
Pros
Traditional conference setups have basically been replaced for me by this platform since online meetings are much more practical and the DOLBY audio along with the HD video quality really make conversations feel clear and professional.
Cons
Over the past three years of using this platform every single day across the three companies I currently work with, it has not given me any errors at all.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Higher Education, 11-50 employees
More than a year
“reliable meetings every time”
Pros
Across every department in our organization, it has become the go-to tool! It lets me schedule and join online meetings in just a few clicks which makes staying connected really convenient.
Cons
After using it for more than five years I haven't run into any issues and I haven't heard any complaints from my colleagues either.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Health, Wellness and Fitness, 1-10 employees
More than a year
“love the recordings”
Pros
Being able to schedule a meeting whenever I need to or join one on the spot has been really convenient and having the option to record sessions and save those recordings is something I really appreciate.
Cons
It does still freeze once in a while which can be frustrating but it happens much less than it used to at the beginning. It's definitely improved a lot.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Consumer Services, 500+ employees
More than a year
“cloud storage stands out”
Pros
I really appreciate the meeting recording option along with the cloud storage feature.
Cons
Would be better if they added more features and loosened the file-sharing limitations. At times, finding the right file can be pretty difficult.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
7
Information Technology and Services, 500+ employees
Less than a year
“Limited integrations”
Pros
Setting up a quick meeting with it is pretty easy and it's simple to use and share when you need to communicate fast.
Cons
It does fall short when it comes to integrating with certain other applications and it's missing some AI features that competing platforms already offer.
Rating Distribution
Ease of use
6
Value for money
5
Customer Support
5
Functionality
6
Building Materials, 11-50 employees
More than a year
“best option!”
Pros
Whenever I need to set up a quick meeting, this is usually the best option to use. It also offers some really impressive features that make interactive sessions much more engaging.
Cons
At times the app takes a while to load and that can end up delaying the meeting.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8