Zoom Reviews

Pros

Being able to meet virtually with both my family and clients across the world is something I really appreciate. It makes everything feel more connected and keeps the people in my life within reach no matter where they are.

Cons

I've run into technical issues where people on the call couldn't hear me even though the audio test showed my microphone was working properly. It doesn't happen very often but it's definitely frustrating when it does.

Pros

Right from the start it feels very easy to use and the layout is simple enough that everything makes sense without much effort. The pricing is quite affordable and it's also not a bulky program that drags down your computer while it's running.

Cons

This isn't really a flaw with the platform itself but it becomes almost unusable if your internet connection is poor. You really need a strong, stable connection to make sure calls and features work properly without interruptions.

Pros

When I first started using it back in 2020, the experience was positive. In 2024 though, the platform has become noticeably worse.

Cons

This year there have been a lot of issues joining meeting links and clients are also having trouble getting in without trouble. On top of that, I haven't been able to present slides lately. I've been trying to cancel since April but the process is made as difficult as possible and the automatic renewal makes the whole situation even worse.

Pros

Getting started with it is simple and it helps that almost everyone already knows how to use it. Creating meetings takes very little effort and connecting it with tools like Google Calendar and TidyCal has been easy. They've also rolled out some genuinely useful additions recently such as gesture reactions and AI-generated summaries.

Cons

Biggest setback is the cost for small business owners. I do value that there's a free plan but the 40 minute meeting cap feels intentionally too short when most meetings run about an hour which pushes people toward a paid subscription. Google Meet gives a full hour on its free plan so I end up using that more often.

Pros

Being able to connect with customers and support junior software engineers through audio and video calls has been the part I appreciate most about it.

Cons

No issues at all while using the platform.

Pros

Using it is very convenient and it really helps save time.

Cons

The connection is not always at its best when I need it most.

Pros

With one click it connects to my work calendar and I can set up meetings quickly while also choosing how often they repeat.

Cons

It works really well and I haven't come across another app that gives quite the same experience. The only downside is that the background image options are limited to just a small selection.

Pros

The interface is very accessible and easy to understand and the app opens quickly without taking much time.

Cons

One thing that confused me was figuring out how to switch to speaker mode while presenting something.

Pros

Gives me a really convenient way to talk and communicate during conversations while still being able to type in the chat at the same time and I also appreciate the option to mute background noise. Another feature I enjoy is being able to add a picture as the background so if there's anything in the room behind me, it can be replaced with a virtual backdrop.

Cons

I don't really have anything I dislike about this software.

Pros

Feels much more focused and organized for business use now. It's no longer limited to video meetings which I really appreciate. Having chat, meetings, phone, scheduling and other tools all in one platform makes it a lot more useful overall.

Cons

At this point I'm still learning my way around the platform and getting familiar with everything so I don't really have any specific complaints to mention yet.

Pros

During the Corona period, the direct calling feature in meetings was something I really appreciated. It came in very handy.

Cons

The time limit bothered me. Once the scheduled time ran out, the meeting had to be ended and everyone was forced out which was a frustrating downside.

Pros

A lot of my clients really value this platform because it's easy to use, offers simple communication tools and includes helpful collaboration features.

Cons

Biggest downside for us has been the customer support which hasn't been as responsive or helpful as we'd like, along with occasional glitches. We've also heard from some clients that getting the platform set up can be confusing.

Pros

Setting up and running virtual meetings is really easy even when the group includes all kinds of different people.

Cons

There are barely any downsides. The only thing that comes to mind is that you need a paid subscription if you want to host larger meetings.

Pros

Presenting through the platform felt very easy and my colleagues were able to share really useful feedback during the session.

Cons

At times the audio lagged a bit which made parts of the conversation mildly confusing.

Pros

Among web conferencing tools, this stands out for having one of the strongest feature sets available. It makes audio and video conferencing really simple and convenient to use.

Cons

I use it every day and I hardly ever run into any issues.

Pros

Being able to create an ID and share that with people instead of sending a new link every time makes recurring meetings much more consistent and convenient. It saves time and makes joining frequent meetings a lot more easy without having to generate a fresh link for each session.

Cons

The free plan limits each meeting to 40 minutes which can be restrictive.

Pros

The layout is simple to move around and the video and audio come through clearly during calls.

Cons

Issue is the connection can be pretty slow and it sometimes takes a while to load.

Pros

It delivers HD video and clear Dolby voice quality during conferences. The mobile app also makes it convenient to schedule, join and attend meetings from anywhere while I'm on the go.

Cons

On the rare occasion that I run into a bug, it usually gets fixed within an hour and doesn't last long.

Pros

Being able to connect and work with a lot of people in different locations across the country has been a big advantage.

Cons

Recent updates along with changes in iOS, have stopped my NDI camera from working as a video input in the platform.

Pros

One feature I really appreciate is remote control because it lets the other person work directly on a document open on my computer. Since I use this platform for teaching, that's incredibly helpful. I also enjoy using the whiteboard and overall the platform gives me all the features I need.

Cons

There are still a few annoying issues, mostly around the whiteboard. At times, every whiteboard gets saved automatically which leaves me with far too many saved boards that I then have to delete. I do want to keep certain whiteboards that I prepared specifically for my students, just not every single one. It would also help to have a bit more guidance on the different whiteboard functions. Another problem is that the platform sometimes shows "No meetings" when I open it even though I have regular meetings scheduled. After I refresh, they appear. Also we use it for team meetings as well and I receive the meeting link by email. I haven't been able to figure out how to save that link inside the platform so I don't have to go back to the email each time.