Zoom Reviews
Total 2562 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars70%
4
Stars26%
3
Stars3%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Health, Wellness and Fitness, 101-500 employees
More than a year
“meetings from my living room”
Pros
Being able to join a meeting right from my living room is a huge plus. I really enjoy the features it offers and the whole platform is very simple to figure out. It feels accessible and pretty much explains itself as you use it.
Cons
It's very user friendly and helps me stay connected with my coworkers without any trouble.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Banking, 51-100 employees
More than a year
“smooth team communication”
Pros
It offers a smooth and easy way to stay connected with your company and teams.
Cons
The phone system could be much more user friendly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Higher Education, 500+ employees
More than a year
“reliable for meetings”
Pros
This platform is part of our daily workflow for team meetings, communication and running our graduate programs.
Cons
During seminars on topics like AI there's no clear response to questions about whether educational accounts are excluded from accessing that feature.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Information Technology and Services, 101-500 employees
More than a year
“accessible to use”
Pros
Moving around the platform felt very natural and that was the biggest plus for me! It is accessible so even people who aren't especially tech-savvy can join meetings and work with others without much effort. That kind of accessibility really helps keep team communication smooth and efficient.
Cons
File management is where it feels a bit lacking. You can share files while screen sharing but there's no built in way to upload and store files directly on the platform. It's only a small inconvenience but it can become noticeable if your workflow depends a lot on collaborative document editing or quick access to shared files.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Architecture & Planning, 11-50 employees
More than a year
“remote work essential”
Pros
Remote work is a core part of how we operate and this solution has become essential for keeping everything moving. The chat and screen-sharing tools are incredibly helpful and we haven't run into any issues with the video or audio quality. Quite honestly, our team couldn't do this work without this platform.
Cons
The chat experience needs to be updated since conversations can sometimes turn into long, complicated threads. I may end up trying the AI Companion to help with that.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Electrical/Electronic Manufacturing, 500+ employees
More than a year
“Game changer”
Pros
Has been a real game changer for virtual meetings and remote work! The video and audio quality are excellent and the interface feels accessible to use. It comes with all the essential features you'd expect including screen sharing, virtual backgrounds and file sharing. Scheduling meetings with both internal teams and external participants is also very convenient.
Cons
A limitation is that the free plan only allows meetings up to 40 minutes so upgrading is worth considering if you need longer sessions.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
8
Legal Services, 1-10 employees
More than a year
“quick meetings”
Pros
No matter where people are joining from the platform makes it feel like everyone is together in the same room. It also helps get information out quickly without unnecessary delays and having the option to record meetings is a big plus.
Cons
One setback is that recording isn't available on the free plan and the lower-tier packages also come with limited storage capacity.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Construction, 1-10 employees
More than a year
“So organized”
Pros
Scheduling and starting meetings in the platform has always felt very simple and easy to me especially because I can set things up around exactly what I need, from the meeting duration to the way I want the agenda organized. Another thing I really appreciate is its ability to accommodate a large number of participants in a single session without limits, interruptions or technical hiccups. Other than that the audio and video quality are consistently excellent and even when meetings are recorded for future reference, everything still comes through clearly and is easy to understand.
Cons
I have no real complaints. I have been using this platform for nearly a decade and the number of issues I have run into has been extremely low.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Online Media, 1-10 employees
More than a year
“Quite convenient”
Pros
Has been especially valuable for staying connected with teammates and clients remotely. The convenience of virtual meetings, the screen sharing function and the overall user friendly interface are the parts I appreciate most and they all work together really well.
Cons
There are still a few downsides, like occasional technical glitches, connectivity problems and the fatigue that can come with spending too much time in long video meetings.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
7
Food Production, 1-10 employees
Less than a year
“fast meetings”
Pros
Joining a video conference on this platform feels very convenient and quick. It isn't confusing at all and it takes you straight into the meeting almost instantly.
Cons
Problem is that it still isn't more widely known and adopted across more businesses and companies.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Marketing and Advertising, 11-50 employees
More than a year
“Encourages global teamwork”
Pros
This has been a really flexible and user friendly video conferencing tool for scheduling meetings, managing calendars and keeping teams connected virtually so work gets done efficiently. The screen sharing feature is especially useful because it lets us view a teammate's screen and discuss things in real time. Being able to collaborate with people from different parts of the world makes daily work much more efficient. It's also helpful that meetings can be recorded and watched later whenever we need to refer back to them.
Cons
There are times when the call quality dips which can be frustrating during important conversations. The voice echo issue also makes it harder to follow along with the team on calls. Sometimes even after giving team members host rights or permission to remotely control my screen, the access does not go through and I have to grant it again. I also have a few security concerns when using the platform to discuss or share sensitive information.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
7
Construction, 1-10 employees
More than a year
“The best workplace for virtual communication and collaboration.”
Pros
Zoom Workplace impresses me with its ease and simplicity in scheduling and launching meetings according to my specific requirements, including meeting duration and agenda. It can accommodate a large number of participants without any limitations or disruptions. The audio and video quality is exceptional, ensuring clear and articulate recordings for future reference.
Cons
No issues so far. I've been a satisfied user of this platform for almost a decade, and the number of issues I've encountered are not alarming.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
E-Learning, 1-10 employees
More than a year
“handy integrations across tools”
Pros
One of the biggest advantages is how well it connects with other productivity platforms like Google Calendar, Microsoft Outlook, Slack and different learning management systems. Having those integrations in place makes workflows more organized and helps teams work more efficiently.
Cons
From an admin perspective, I'm not a fan of things like added GIFs, memes and similar features. A change I keep wishing for is having new features released as disabled by default, with admin controls available right away so each organization can decide whether to turn them on. Usually it happens the other way around, where features go live first without any admin control and by the time the option to disable them appears later, users have already started relying on them.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Marketing and Advertising, 1-10 employees
More than a year
“real-time collaboration benefits”
Pros
Using this platform (especially the real-time chat feature) has noticeably improved how VMT operates across the board. It helps Viral Marketing Trends communicate with clients more efficiently by making feedback instant and approvals much faster. That kind of quick response is really important for staying aligned with client objectives and reacting promptly to changing market trends. The chat function also supports stronger collaboration among VMT teams and with clients making brainstorming more fluid and resource sharing much more efficient.
Cons
Another valuable part is being able to send timely updates and manage campaigns as things happen which allows VMT to track performance closely and make adjustments right away when needed. During urgent situations or crises, instant communication makes it easier to resolve issues quickly and limit potential damage which helps preserve client trust and campaign quality. The direct and personalized nature of real-time chat also helps build stronger client relationships and keeps clients more engaged in the overall marketing process.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
5
Functionality
5
Entertainment, 51-100 employees
Free Trial
“Approachable and has room to grow”
Pros
Is quite user friendly and approachable and I'd still love to see more built-in features like a calendar, calculator, alarm and memo tools. It would also help a lot to have folders or group spaces where everyone included can access shared data or chats especially for collecting information or catching up on important details they may have missed during a meeting.
Cons
One issue that comes up is background voices or noise when someone accidentally turns on their mic during a meeting. It would be much better if microphone use had both permission controls and notifications so users could decide whether to allow someone to speak or be heard which would help avoid interruptions during meetings.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Hospital & Health Care, 11-50 employees
More than a year
“poor support and dropped calls”
Pros
It helps that this is a widely used and familiar video meeting platform so clients and other participants already know it and generally feel comfortable using it from a security standpoint.
Cons
Dealing with customer service and sales support has been extremely frustrating. Whenever you call either the customer support line or the sales number, there's usually a 5 to 10 minute wait and after holding that long the call often gets disconnected. Even when you do reach someone, the representative may suddenly drop the call while you're speaking. Email support hasn't been helpful either because you're basically left waiting and hoping they decide to respond. That's especially disappointing considering we're already an existing customer on a business plan.
Rating Distribution
Ease of use
4
Value for money
4
Customer Support
3
Functionality
4
Education Management, 1-10 employees
More than a year
“user friendly features”
Pros
Working with this platform was easy and its features are simple to understand and use.
Cons
I haven't run into any specific problems while using it so there isn't really anything negative I can point out.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
E-Learning, 1-10 employees
More than a year
“hand-raising keeps class focused”
Pros
Teaching with this tool works really well because I can mute all of my students at once when class starts getting noisy. That matters a lot with kids since they constantly need reminders to stay quiet. I also appreciate that they can use the raise hand feature when they want to ask something and then I can choose when to call on them and answer.
Cons
There were times when it would freeze during a lesson although that may have been caused by my internet connection not being stable.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
E-Learning, 11-50 employees
More than a year
“Love the calendar sync”
Pros
The interface is very user friendly, the video and audio quality stay reliable during meetings and the integration with Google Calendar is really convenient.
Cons
Cloud recording storage is quite expensive.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
E-Learning, 500+ employees
More than a year
“Packed with features”
Pros
Right away the biggest advantage is the user friendly interface. Setting it up is much simpler compared with other similar apps and the accessibility feels much better too which makes it practical for people of all age groups. The pricing is also reasonably fair. Being able to video chat and send messages at the same time is another really valuable feature that makes it even more useful.
Cons
I ran into a few connectivity problems, including audio and video lag, dropped calls and screen freezing which interrupted the flow of meetings and lowered productivity.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9