Zoom Reviews
Total 2562 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars70%
4
Stars26%
3
Stars3%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Management Consulting, 1-10 employees
More than a year
“reliable collaboration”
Pros
Deliver excellent quality which helps keep conferences productive and on track. Tools like screen sharing and file transfer also make collaboration much simpler without needing any extra software.
Cons
I don't have any complaints because it does exactly what I need.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Education Management, 51-100 employees
More than a year
“Has everything in one place”
Pros
Having chat, phone, video and email all in one place makes it really convenient. Moving between different communication and collaboration tools feels smooth which helps cut down on silos and keeps workflows more organized and efficient.
Cons
There is some difficulty at the beginning especially when getting used to new collaboration tools. It has a lot of powerful features but it can take some time to become comfortable with the interface and understand how everything works.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9
Hospital & Health Care, 11-50 employees
More than a year
“excellent for large meetings”
Pros
Can handle up to 1000 participants which is a big reason I see it as one of the best web conferencing platforms out there.
Cons
The free plan cuts meetings off after 40 minutes although I ended up upgrading to the premium version anyway.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Marketing and Advertising, 1-10 employees
More than a year
“flexible meetings but unstable audio”
Pros
Works well for me because it's flexible, simple to use and user friendly overall. Pretty much anyone can jump in and use it for meetings or conferences without much trouble.
Cons
One issue I've had is that the app sometimes closes in the middle of a meeting which interrupts the session. On top of that, the audio often crashes too and that makes the experience frustrating.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
5
Functionality
5
E-Learning, 1-10 employees
More than a year
“solid tool”
Pros
The video and audio quality are really solid and the screen sharing and recording features are especially useful.
Cons
The biggest downside is the 40 minute limit on the free plan. I can't run a full one-hour session using the free version.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Computer Networking, 11-50 employees
Less than a year
“Accessible setup”
Pros
Navigating the menus feels very easy and everything is self-explanatory which makes the app really pleasant to use.
Cons
I haven't come across anything to complain about yet; up to this point, everything has been going well.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Fund-Raising, 11-50 employees
More than a year
“our fundraising lifeline”
Pros
With how dependent the fundraising industry is on face-to-face interaction, our company probably would not have made it through the Covid years without this platform. Even now that Covid is behind us, it's still the tool we rely on to stay connected with fundraising participants across the country.
Cons
nothing comes to mind. There's truly nothing I dislike about the platform,it has been an absolute lifesaver for us!
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Capital Markets, 1-10 employees
More than a year
“handy chat, frustrating calls”
Pros
What I appreciate most about the platform is the real-time screen sharing and the chat feature.
Cons
What I dislike most about the app is its video conferencing, along with the glitches that come up which can make it pretty hectic to use at times.
Rating Distribution
Ease of use
6
Value for money
5
Customer Support
5
Functionality
3
Health, Wellness and Fitness, 1-10 employees
More than a year
“screen sharing that works!”
Pros
Being able to share my screen is probably the biggest advantage especially when collaborating live and creating graphics together during a call. If I had the option to work entirely through the platform, I honestly would because it makes everything feel that simple. I also really appreciate the privacy side of it since I don't need to give out my personal cell phone number the way I would with Facetime.
Cons
I really don't have any complaints. It works reliably and hasn't caused me any problems.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Non-Profit Organization Management, 1-10 employees
More than a year
“Consistent quality”
Pros
The connection quality has been consistently reliable, the video comes through clearly and it also lets me record what I need without any issues.
Cons
at this point there's nothing I dislike about it.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Broadcast Media, 1-10 employees
Less than a year
“simple for everyone”
Pros
It's very easy to use and pretty much anyone can get the hang of it without much effort.
Cons
At this point I haven't run into any issues with it.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Hospital & Health Care, 11-50 employees
More than a year
“convenient to use”
Pros
The video and audio quality are really good and the reference code makes the platform very convenient to use.
Cons
There are occasional sudden connection drops and sometimes I have to sign in again.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Motion Pictures and Film, 51-100 employees
More than a year
“great for remote teamwork”
Pros
Working virtually has become much more convenient with this platform. I can connect with anyone right away at any time and setting up meetings is very simple. Communication across the company feels much more manageable now. It's an ideal tool for employees working from home especially with features like virtual offices and breakout rooms. I can also get assistance from others or remotely access someone else's PC when needed which makes collaboration even better.
Cons
Sometimes the screen behavior can be annoying. It suddenly pulls me back to the meeting page when someone joins which can be distracting.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Architecture & Planning, 1-10 employees
More than a year
“pricing and privacy concerns”
Pros
Gives you a dependable and polished video conferencing experience so staying connected with coworkers, clients or friends from anywhere feels pretty effortless. The layout is easy and simple to figure out and tools such as screen sharing, virtual backgrounds and breakout rooms make meetings more collaborative and engaging. On top of that, calendar integration and mobile access add a lot of convenience and flexibility when it comes to scheduling and joining meetings while away from your desk.
Cons
Pricing can be frustrating particularly for bigger organizations or teams that need extras like cloud storage and webinar functions. And although its security has gotten better over time, there are still occasional concerns around privacy and data encryption that could make some users think twice.
Rating Distribution
Ease of use
5
Value for money
5
Customer Support
5
Functionality
6
Biotechnology, 500+ employees
More than a year
“easy to use”
Pros
Using this platform feels very easy and user friendly! The way the features are laid out is so clear that I never needed to look up tutorials to figure anything out. The filter options are especially convenient and being able to use a custom filter makes the experience even more attractive. It also connects well with other apps and syncing tools like Gmail Calendar with this one is quite convenient.
Cons
The chat saving feature raises concern especially since chats are saved by default and can later be accessed by the host. That can create problems for several reasons and comes very close to being a privacy issue particularly during teaching sessions with hundreds of students. A lot of users are probably unaware this happens so they may take part in conversations assuming they are private when they are not since a copy is automatically saved and available to the host. The platform could definitely be more transparent about this.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
7
Marketing and Advertising, 1-10 employees
More than a year
“larger groups can be accommodated”
Pros
Has worked well for our meetings and training sessions because it supports a solid number of participants in one room. Being able to share information with everyone at the same time is really valuable and makes group communication much more effective.
Cons
Pricing model is the part we like least about this platform. Keeping the service on a paid plan becomes too expensive which makes it hard to continue using over time.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
7
Architecture & Planning, 1-10 employees
More than a year
“great breakout rooms and teleconferencing”
Pros
Really stands out to me for its teleconferencing features and breakout rooms and that's a big part of what makes it better than other platforms.
Cons
One part I enjoy the least is the hosting and permission settings. It can be pretty confusing and difficult to switch the host role or give other people permission to share.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
9
Functionality
9
Civil Engineering, 11-50 employees
More than a year
“So good!”
Pros
Delivers dependable video meetings with clear audio and high-quality video which makes remote collaboration much easier for teams.
Cons
Even though the interface is very user friendly, the free version comes with a meeting time limit and that gets a bit frustrating during longer discussions.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
7
Non-Profit Organization Management, 1-10 employees
More than a year
“My thoughts”
Pros
Using it feels easy and the video and audio quality are consistently high. It lets you invite others to manage screens without any trouble. It also works across different platforms and comes with excellent visual effects.
Cons
There is nothing significant that stands out as a downside in this review.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Computer Software, 51-100 employees
More than a year
“dynamic screen sharing and recording”
Pros
Standout features for me are the screen recording and screen sharing tools. I create a lot of tutorials so being able to record sessions is really useful and I also share those recordings with coworkers. During video presentations, the screen share feature helps me present things in a much more dynamic way so everyone can follow along clearly.
Cons
It works really well overall but if I had to point out one feature I'm least impressed with, it would be the chat. It feels a little outdated visually and I'm not able to send multimedia messages there which would actually be very helpful in some meetings.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9