Total 101 reviews

4.7

All reviews are from verified customers

Rating Distribution

5

Stars

76%

4

Stars

19%

3

Stars

5%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

K
Kennedy

, 1-10 employees

More than one year

5.0

Convenient for Work Anywhere

Pros

I really appreciate how convenient Zoom is for online meetings! It keeps me productive whether I'm traveling, running errands, or even on vacation.

Cons

Sometimes unauthorized people slip into meetings, and the platform's design looks a little outdated.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J
Judith

, 1-10 employees

Less than one year

5.0

Clear and Reliable, but Heavy on Memory

Pros

The image quality is excellent, and both video and audio are crystal clear. It works perfectly for everything I need.

Cons

It uses so much memory on both my PC and phone that it slows everything else down. I've had to uninstall it a couple of times because of that.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

C
Chrisitan

, 101-500 employees

More than one year

5.0

A Handy Hub for My Team Collaboration

Pros

I love that it offers so many features, making it a central hub for our team chats and scheduled meetings.

Cons

The notification system can be annoying. It tries to send alerts to whichever app I'm using, so sometimes I miss them when I'm on the go. Turning it off doesn't always work properly either.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

M
Maryjane

, 11-50 employees

More than one year

5.0

Keeping My Team Connected

Pros

Zoom makes it super easy to connect with my co-workers, and it has definitely improved communication in our company.

Cons

For me, there aren't really any downsides. Once you get used to it, everything works smoothly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

T
TORY

, 101-500 employees

More than one year

5.0

Flexible for Remote Work

Pros

Reliable platform that gives me the freedom to work wherever I need, while still helping me provide great care and stay connected.

Cons

It takes a few windows to open before I can actually join a meeting, which slows things down. Also, the new AI window is required to keep the camera screen active, which is inconvenient.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

8

A
Allison

, 101-500 employees

More than one year

5.0

Best Software

Pros

Honestly, It is the easiest platform I've ever used compared to others. It's super user-friendly, has everything I need, and integrates perfectly with other platforms.

Cons

I really can't think of any negatives. It does everything I need and works seamlessly with other tools.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

A
Alexandru

, 101-500 employees

More than one year

5.0

Easy, Smooth, and Great for Meetings

Pros

The sound and video quality make communication smooth. Breakout rooms are especially helpful for discussions, and everything runs well when people are on screen.

Cons

Switching between networks can cause occasional disconnections.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

C
Cynthia

, 11-50 employees

More than one year

5.0

A Lifesaver During the Pandemic

Pros

It became a must-have tool for us during the pandemic. We were able to keep offering continuing education classes for our clients thanks to it.

Cons

Sometimes the connection was spotty. Once we had a security issue with a random visitor, but Zoom Tech Support fixed it quickly, and we haven't had problems since.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
ANIENTO

, 101-500 employees

More than one year

5.0

Keeping My Team Organized and Connected

Pros

Zoom makes it so much easier for my team to connect, even across time zones. We use huddle calls, scheduled meetings, and whiteboard brainstorming sessions all the time.

Cons

When storage is nearly full, it takes forever to access older sessions. Also, there's no way to filter which meetings get auto-deleted.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

V
Vivian

, 101-500 employees

More than one year

5.0

Stable and Trustworthy for My Work

Pros

I'm honestly stunned at how stable and reliable Zoom is. The software runs smoothly with no major issues, and the video and audio settings are excellent.

Cons

The subscription can be a bit pricey, and sometimes there are glitches when too many people log in at the same time.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

I
Ivory

, 11-50 employees

More than one year

5.0

Great for Training and Collaboration

Pros

I love the extra tools and add-ons that help me prepare for meetings and share materials easily.

Cons

More of a suggestion than a complaint, but I wish I could assign people outside my organization as co-hosts, even if they don't have a paid Zoom account.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S
Saad

, 500+ employees

More than one year

5.0

Popular, Trusted, and Easy to Use

Pros

Zoom is hands down the best product. The best part is that so many people already use it, so I never have to worry about compatibility when setting up meetings.

Cons

The app is a bit large, and I'm not sure if they offer a full cloud-based solution.

Rating Distribution

Ease of use

10

Value for money

6

Customer Support

8

Functionality

10

B
Brooke

, 101-500 employees

More than one year

5.0

Powerful Features and Great Quality

Pros

The audio and video quality are amazing. The interface is super easy to use, and screensharing works every time with great customization options (tab, window, app, or full screen). Also the chat and annotation features keep everyone engaged, and integration with email and Slack saves me time. and the Privacy features like background blur and pausing video are also great.

Cons

Occasionally, Zoom crashes or takes a while to load. The chat can be distracting and hard to review later, and sometimes content gets lost once the meeting ends.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M
Malachi

, 11-50 employees

More than one year

5.0

Reliable but Pricey for Nonprofits

Pros

What I really like about Zoom Workplace is that it just works super easy to use for video calls. For my African Leadership Programs, reliable connections are essential, and Zoom rarely lets me down. The screen sharing and breakout rooms are perfect for interactive training sessions. It makes remote communication so much easier.

Cons

My biggest issue is the cost, especially when upgrading to premium features or higher capacity. For a nonprofit like ours, every dollar counts. It can also slow down older computers and use a lot of data, which isn't ideal for all our operations.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10

M
Martin

, 101-500 employees

More than one year

4.0

Great for Team Collaboration but Needs Calendar Fix

Pros

I love how Zoom automatically adjusts bandwidth, so it doesn't matter if participants have different internet strengths. Breakout rooms are great for brainstorming sessions with teams from different departments.

Cons

It often fails to update my external calendar when I set up recurring meetings, which sometimes leads to overlaps or missed updates.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

S
Shirita

, 1-10 employees

More than one year

5.0

Useful tool

Pros

I like that it allows me to host larger groups on calls.

Cons

The problem is that it isn't HIPAA compliant, which matters a lot to me as a mental health counselor.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

E
Emily

, 1-10 employees

More than one year

5.0

Essential for Remote Work

Pros

I find it so convenient and easy to schedule meetings and collaborate with my team.

Cons

Not really a Zoom issue, but I wish everyone would just use the same platform, I like keeping things streamlined.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J
Justin

, 101-500 employees

Less than one year

5.0

Smooth Integrations

Pros

The best part is how seamlessly it integrates with other apps. I can click on links in my browser, calendar, or Slack and instantly join a Zoom meeting.

Cons

I wish it were easier to switch from a Zoom phone call to a Zoom meeting. Sometimes I start with a call but then need to share my screen.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

JM
Jose Manuel

, 11-50 employees

More than one year

5.0

Great for Webinars and Interviews

Pros

Zoom is great for mobile users. Some people hesitate to download the app, and the interface changes a bit sometimes, but overall, it's still good enough.

Cons

People seem more familiar with Zoom than with Teams, which makes adoption easier.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

I
Iman

, 1-10 employees

More than one year

4.0

My Go-To App for Online Classes

Pros

The app is great for video calls. I've used it for online lectures, and it's become my go-to. It's easy to set up, lets me share my screen, and still works well even with weak internet. It has everything I need in a video call app, plus some extra features.

Cons

I honestly don't have complaints, the free version is perfect for my online live classes.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10