Zoom Reviews
Total 2562 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars70%
4
Stars26%
3
Stars3%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Marketing and Advertising, 1-10 employees
More than a year
“Market leader”
Pros
Can be integrated into almost any calendar or scheduling tool for booking appointments. The recording feature is also really useful when you want to rewatch a call later. Also the apps feature for adding extra third-party tools is a very cool addition. And when I'm out and about, being able to join meetings from anywhere through the mobile app is a big plus.
Cons
Something that still feels a bit confusing at times is that it sometimes opens in the desktop app installed on the computer while other times you need to be logged in directly on the website to get into the meeting. That part could definitely be handled better.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
10
Functionality
10
Information Technology and Services, 1-10 employees
More than a year
“Good experience”
Pros
Using this for meetings has been a really positive experience. The platform is simple to use and the audio and video quality are both very good which makes conversations feel clear and comfortable.
Cons
I'm wary because of the security concerns that were reported in the past.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
E-Learning, 1-10 employees
More than a year
“Works perfectly”
Pros
Something that really works well is how simple it is for people of all ages to use. It also comes with plenty of options during a meeting so many in fact, that it's hard to list them all and those features are genuinely helpful.
Cons
The chat system still doesn't feel developed enough. During meetings, it can be hard to follow and understand the order of messages.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Consumer Goods, 11-50 employees
More than a year
“improves communication”
Pros
This software makes it possible to hold online meetings and includes features that really help and improve communication between people.
Cons
Getting access to the connection codes can be difficult and it also requires a strong internet connection.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Education Management, 51-100 employees
More than a year
“useful features”
Pros
With just a few simple steps, it lets people connect and offers plenty of useful features along the way.
Cons
There used to be a problem with video clarity on the shared screen but it has improved to the point that it's hardly worth mentioning now.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Writing and Editing, 11-50 employees
More than a year
“reliable video meetings and webinars”
Pros
Delivers very solid service and is one of the leading online virtual communication tools. With this software, you get access to useful features like video conferencing, meetings and webinars.
Cons
Issue is that it uses a lot of mobile data even though it still remains one of the better software options available.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Hospitality, 11-50 employees
Less than a year
“top choice for online meetings”
Pros
It's one of the best platforms I've used for online meetings, conference calls and team meetings.
Cons
At this point, I don't have any negative feedback though there's always room for improvement and future upgrades.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Packaging and Containers, 500+ employees
More than a year
“Anyone can pick up”
Pros
The graphic interface is very user friendly which is a big reason it has become so popular.
Cons
One downside is that video meetings are limited to 100 participants.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Online Media, 1-10 employees
More than a year
“inclusive design”
Pros
As a screen reader user, I really appreciated how much attention it gives to accessibility for everyone especially blind and visually impaired users. It means a lot that this wasn't overlooked the way it is on so many other platforms. I genuinely respect the effort to make it inclusive for all users and I'm especially thankful that even keyboard shortcuts were thoughtfully included.
Cons
My problem is that the session stops every 40 minutes and we have to sign in again each time.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Information Technology and Services, 1-10 employees
More than a year
“Allows screen sharing”
Pros
It makes it simple for us to talk with each other and the screen sharing feature helps everyone follow along better which makes meetings much easier to understand.
Cons
Every now and then when I join a meeting on my phone using an iPhone 15 Pro with iOS 17.1.1, the app runs into issues if I use picture-in-picture mode and I have to restart it.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Information Technology and Services, 1-10 employees
More than a year
“best meeting experience”
Pros
Compared with other meeting platforms, this delivers the best overall user experience for online meetings. Another big plus is that the pricing for longer meetings is affordable for most people which makes it a very practical choice.
Cons
There really isn't anything I dislike. It covers both my basic needs and the more advanced features I look for.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospitality, 11-50 employees
More than a year
“better meetings and fun backgrounds”
Pros
Has been a big upgrade from the program I was using before. One feature I really enjoy is being able to change the background during meetings.
Cons
I don't have any complaints about it.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Marketing and Advertising, 500+ employees
More than a year
“Very capable”
Pros
Using it is easy and everything happens in real time without trouble. Even the Basic subscription comes with advanced features which makes it feel very capable.
Cons
There are just too many subscription prompts and messages. If those were cut down, it would be much better.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Education Management, 51-100 employees
More than a year
“worst customer service experience”
Pros
I can't point to any real positives. Choosing this turned out to be a mistake on my part.
Cons
Customer service was poor and overall it was the worst experience.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
1
Functionality
2
Design, 11-50 employees
Less than 6 months
“unstable calls hurt meetings”
Pros
Includes advanced security features such as end-to-end encryption and meeting passwords which help keep meetings protected.
Cons
The overall meeting quality depends heavily on each user's internet connection so in places with unstable networks it can lead to interruptions and poor audio or video quality.
Rating Distribution
Ease of use
4
Value for money
3
Customer Support
4
Functionality
3
Information Technology and Services, 1-10 employees
Less than a year
“my review”
Pros
It comes with useful tools for managing video conferences.
Cons
At times the length of video conferences is limited.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Education Management, 500+ employees
More than a year
“My go to platform!”
Pros
Since 2019, this platform has been a go-to for me, starting with online classes and continuing with work, school and staying in touch with friends and family. The screen-sharing feature is especially useful and overall I've enjoyed using the full set of features it offers.
Cons
One issue is that it can occasionally lag or have connection issues, depending on your location and the strength of your internet. Aside from that, I just hope the platform keeps rolling out updates and patches regularly, the way apps and games do, to improve performance and fix bugs or crashes.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Arts and Crafts, 1-10 employees
More than a year
“essential for me”
Pros
This platform has become an essential part of remote work and virtual communication. I'm really thankful to the people who made this product available. It was especially helpful during the Covid period and even now we continue to hold meetings on it regularly.
Cons
The platform is very useful overall but unstable network connections can interrupt our meetings.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Information Technology and Services, 500+ employees
More than a year
“screen share control is great”
Pros
Being able to pause screen sharing while I get the next item ready to present is such a lifesaver and I also really appreciate being able to rearrange participants' video tiles. I can place someone right next to my webcam which makes eye contact feel much more natural during calls. Teams doesn't offer either of these features and that makes it much less effective for demos.
Cons
nothing stands out as a drawback. It's a solid set of features that works really well for any kind of pre-sales presentation.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Human Resources, 11-50 employees
More than a year
“so useful”
Pros
It is a really useful app for meetings, classes and even casual hangouts with friends. It's simple to use and when our team started working with it, the employees adapted to it very quickly.
Cons
I'm not too happy that it occasionally glitches. At times the audio cuts out or the video freezes although it doesn't happen very often.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
6