Zoom Reviews
Total 2562 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars70%
4
Stars26%
3
Stars3%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Education Management, 500+ employees
More than a year
“strong integrations”
Pros
Getting started with this tool is very easy and managing the audience works really well. Scheduling classes is convenient and the way it connects with other tools adds a lot of value.
Cons
There have been a few occasions where customer support didn't meet expectations. It's also a bit more expensive than some competing options.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
7
Functionality
10
E-Learning, 51-100 employees
More than a year
“feature-rich”
Pros
One thing that really stands out is how many features and customization options it offers while still being simple to use. It's also very convenient that I don't have to install the app every time since I can just join and use it online through the browser.
Cons
There are frequent issues with audio and video getting out of sync and buffering happens more often than it should. It also needs a strong internet connection to work properly without interruptions.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Human Resources, 1-10 employees
More than a year
“reliable video meetings”
Pros
Works well as a video conferencing tool and covers what I need for virtual meetings.
Cons
A setback is that it has a fixed time limit which can interrupt meetings while they're still in progress.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Computer Software, 1-10 employees
Less than a year
“powerful features all around”
Pros
It comes with a lot of useful features and that's really what makes it stand out for me.
Cons
I don't like that it can sometimes use more internet bandwidth than expected.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Information Technology and Services, 51-100 employees
More than a year
“clean interface”
Pros
The interface feels very user friendly and operating it is easy. Joining meetings and handling everything else goes very smoothly.
Cons
Only part that bothers me is the chat notifications and there still aren't enough tools available to customize it and have more control over that experience.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Government Administration, 101-500 employees
More than a year
“effective file sharing for presentations”
Pros
Sharing files during a meeting works really well and is an effective feature for giving presentations.
Cons
The smartphone version is not user friendly at all.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Electrical/Electronic Manufacturing, 1-10 employees
More than a year
“productive meetings across devices”
Pros
Joining team meetings, chatting with coworkers and taking part in group discussions feels very easy because the interface is user friendly and works reliably across different devices. The collaboration features especially screen sharing and virtual whiteboards, really help my team stay productive by making group projects and idea-sharing much more effective.
Cons
Problem was that the free version used to cut off after 40 minutes of continuous use.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Computer Software, 1-10 employees
More than a year
“excellent video meetings”
Pros
Excellent software for video conferencing and meetings.
Cons
I haven't run into any real drawbacks with this software and it's fairly simple to use.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Information Technology and Services, 1-10 employees
More than a year
“efficient tool”
Pros
Video calls and meeting scheduling are very effective.
Cons
At times the session length is limited and cannot go beyond 2 hours.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Pharmaceuticals, 500+ employees
More than a year
“works well for any meeting”
Pros
Ever since the pandemic, this app has become something you really need on both computers and mobile phones. It works well for office meetings, university classes and also staying in touch with friends and family. It's especially useful for presentations because you can share content while still seeing everyone at the same time. During meetings, you can also play videos or use other tools like PowerPoint, Excel, Kahoot!, YouTube and more. On top of that, it includes features like pointers and whiteboards that let you write and explain things live.
Cons
It can be a bit hard for older people to learn and use at first.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Writing and Editing, 1-10 employees
Less than a year
“step ahead of the rest”
Pros
Right from the start the app impressed me with features that feel a step ahead of other similar apps like Google Meet.
Cons
Keeps its features current and regularly rolls out updates to improve the app even more and overall, I think it's very accessible and simple to understand.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Marketing and Advertising, 1-10 employees
More than a year
“I'm satisfied with it”
Pros
Real-time chat and screen sharing are really useful and since so many people already use it, connecting with others is very convenient. It's also helpful that you can hand over mouse control to someone else when needed.
Cons
The video quality depends heavily on having a strong internet connection. It also feels a bit expensive and chatting through text can be inconvenient.
Rating Distribution
Ease of use
8
Value for money
5
Customer Support
8
Functionality
5
Marketing and Advertising, 1-10 employees
More than a year
“so impressive!”
Pros
Using this platform for audio and video calls has been really helpful in a long-distance relationship because it keeps both partners connected and actively involved.
Cons
It also makes remote communication much more convenient through audio and video and it helps build trust and teamwork between people who are far apart.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Design, 1-10 employees
More than a year
“good call quality, outdated usability”
Pros
The conversation quality has always been consistently good.
Cons
Using it isn't as easy or accessible as it is with other tools.
Rating Distribution
Ease of use
5
Value for money
5
Customer Support
6
Functionality
5
Information Technology and Services, 500+ employees
More than a year
“best one out there!”
Pros
Video conferencing and screen sharing are easily some of the best parts! They make it possible to communicate clearly with the audience, interact in real time, see everyone on screen and even let people speak at the same time which creates a really enjoyable online meeting experience.
Cons
There honestly aren't many downsides but it can occasionally lag or slow down especially while screen sharing a presentation or an Excel file. That said, it may also be caused by an unstable internet connection.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Writing and Editing, 1-10 employees
More than a year
“Helpful breakout rooms”
Pros
Jumping into a call is really easy and sharing my screen with another participant takes almost no effort. The breakout rooms are especially useful and the automatic breakout room feature works really well too.
Cons
One thing that gets annoying is how often it asks for a software update and it can also randomly log me out right before I'm about to join a meeting.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Arts and Crafts, 1-10 employees
More than a year
“clear video across devices”
Pros
Whether I'm joining from a PC, phone or tablet, the platform makes it convenient to hop into meetings from anywhere as long as there's an internet connection. The video and audio quality are consistently high which helps conversations stay clear and makes meetings feel more engaging even when there are a lot of people on the call.
Cons
Issue is that it depends heavily on having a stable internet connection. If the connection is weak, audio and video can cut out, lag or the call may even drop which hurts the overall meeting experience.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Financial Services, 500+ employees
More than a year
“productive meetings and collaboration”
Pros
Across different devices, this has been very user friendly and runs reliably which makes it simple for me to join team meetings, connect with coworkers and take part in group conversations without trouble. The collaboration features especially screen sharing and virtual whiteboards, really help my team stay productive by making group work and idea-sharing much more efficient.
Cons
Quite different from how it was a few years ago when privacy problems made it possible for unauthorized people to enter our meetings. At this point, only presenters can admit participants which gives meetings better security and stronger control.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Cosmetics, 1-10 employees
More than a year
“Accessible tool”
Pros
Everything is very simple, accessible and easy to use which makes the experience very pleasant for me. Overall it is a very practical tool!
Cons
So far I haven't come across any complications. I am very satisfied with my experience whenever I have used the platform.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Accounting, 1-10 employees
More than a year
“handles large meetings well”
Pros
One thing I really enjoy is that it can support a large number of participants and the platform is also very user friendly.
Cons
The part I like the least is that its performance is heavily affected by network quality.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9