Zoom Reviews
Total 2562 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars70%
4
Stars26%
3
Stars3%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Education Management, 51-100 employees
More than a year
“perfect for virtual lessons”
Pros
It has really become part of everyday business especially in education. Being able to mute learners during daily lessons is essential for keeping everyone focused and on track. At the same time, the chat box is still available so students can type in questions and get answers without disrupting the lesson. That also lets the teacher decide whether a question needs to be addressed right away or saved for later. It also offers backgrounds and themes for times when you do not want others to see your surroundings or you can turn your camera on when needed. On top of that, the menu is user friendly even when you need to share your screen with presenters.
Cons
Has improved a lot since 2020 especially when it comes to privacy issues and uninvited people joining without permission. Now those settings are much better and presenters have to admit people into meetings. The only downside is that it can sometimes take a little while for everyone to join because of that but honestly it is better to have those protections in place.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Food & Beverages, 11-50 employees
More than a year
“handy backup for meetings”
Pros
It's really useful that I can jump onto the platform without needing an account especially when my main video platform isn't working or the person I'm meeting with doesn't use that service.
Cons
I haven't run into any real problems with it, other than the meeting time running out.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Education Management, 1-10 employees
More than a year
“reliable across every device”
Pros
With remote and off-site work becoming more common, this has turned into an essential tool. Its platform-agnostic design makes it useful whether you're working on a Mac, Windows, another operating system or joining from a mobile device.
Cons
On mobile though the experience can be a bit unpredictable. Even a slightly weak or unstable connection can lead to poor transmission especially during content sharing.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Health, Wellness and Fitness, 1-10 employees
More than a year
“user friendly”
Pros
Using it feels very easy and the platform responds quickly during meetings.
Cons
The free plan only allows meetings to last up to one hour.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Mental Health Care, 500+ employees
More than a year
“widely known”
Pros
I really appreciate how accessible it is and these days almost everyone already knows how to use it.
Cons
During my graduation celebration in the COVID period, I hosted an online gathering with my family and after 40 minutes the call suddenly cut off and I lost connection with everyone all at once.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Information Services, 11-50 employees
More than a year
“best choice for online meetings”
Pros
Is very simple to work with, the installation is quick and it makes joining and running online meetings easy. Since the Corona days, this has been the best software for this purpose.
Cons
free version limits meetings to 40 minutes.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Design, 1-10 employees
More than a year
“useful group calls, weak audio”
Pros
Being able to hold a conference with a lot of people at once is very convenient and the chat option to speak privately with one specific person is also really helpful.
Cons
Call signal can be pretty bad at times and the audio also tends to fail or drop in quality.
Rating Distribution
Ease of use
6
Value for money
5
Customer Support
6
Functionality
6
Research, 1-10 employees
More than a year
“Scheduling made convenient”
Pros
Getting a conversation started is very convenient since all it takes is a link to join. The scheduling feature is also really useful and having the ability to create breakout rooms is a big plus.
Cons
At times bringing people back from breakout rooms can be a bit tricky and it is not always clear who has permission to create them. That said some of that may come down to us not taking enough time to prepare in advance.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Food & Beverages, 1-10 employees
More than a year
“quick meetings from anywhere”
Pros
Using this software feels very easy and getting the hang of it takes almost no effort. It lets us join any meeting within seconds, no matter where we are.
Cons
Even a small network interruption causes major issues and then we can't reply properly or hear the speaker at all. On top of that, the video is blurry much of the time which is a big drawback for both students and teachers.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Cosmetics, 1-10 employees
More than a year
“Review”
Pros
It uses less data and is very user friendly.
Cons
At times, it can glitch when the network connection is unstable.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
6
Executive Office, 1-10 employees
More than a year
“smart features”
Pros
Gives you excellent free audio and video streaming for both personal use and work. Getting started is quick and the interface is simple enough that almost anyone can use it without trouble. One feature I really appreciate is the free plan which includes 40 minutes of video conferencing and works especially well for short remote meetings. Another thing I enjoy is the virtual office background feature. It lets you customize backgrounds and styles so your space looks neat and clutter-free which is especially helpful when working from home. The audio and video quality is also outstanding and keeps participants well connected throughout meetings. Also useful extras like noise reduction, brightness adjustment and emojis make the experience even better. It works well for large virtual group meetings too and the breakout rooms are very useful for splitting bigger groups into smaller, more focused discussions. Finally, the IQ feature is a valuable addition since it can record, store and analyze sales calls using conversational intelligence to help generate business leads.
Cons
It would be better if it included lower video resolution options especially for people using it in areas with weak or unstable internet connections.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Mechanical or Industrial Engineering, 11-50 employees
More than a year
“secure meetings”
Pros
Using this has been a really positive experience because it offers a lot of capability and flexibility at a low cost and I can use it comfortably on both Windows and mobile devices. One thing that stands out in daily use is the stronger sense of security around meeting data. The interface is user friendly and the platform keeps improving over time which makes it even better to work with. The waiting room feature is especially useful and sharing meeting IDs with others is quick and convenient. The filters also add a fun and entertaining touch during calls. It also helps that participants who do not want to appear on screen can stay hidden. The recording option is one of the most valuable features for me and the inclusion of essential keyboard shortcuts makes the whole experience even more practical.
Cons
At the beginning the free version used to stop meetings after 40 minutes of continuous use.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Accounting, 1-10 employees
More than a year
“glitchy app with broken options”
Pros
I don't like this app at all. It glitches frequently and when errors come up while you're using it, nobody seems to know how to fix them.
Cons
A lot of the features are frustrating because they simply don't work and the instructions for using the app properly are unclear or missing. I end up searching for the buttons I need just to make things run and it feels like this app hasn't really been improved since COVID in 2020.
Rating Distribution
Ease of use
3
Value for money
3
Customer Support
3
Functionality
4
Pharmaceuticals, 51-100 employees
More than a year
“My preference”
Pros
After using it for several years alongside other similar platforms, it has become the one I prefer most. I've used it both to run training sessions and presentations and to attend training as a participant. The layout is easy and I definitely prefer the interface of this platform over comparable systems. It's simple to get around and I've noticed far fewer connection problems with this solution than with other platforms which makes meetings and training sessions much less stressful. When delivering training, features like the whiteboard and breakout rooms are really useful and help keep people engaged.
Cons
For now I see this as the best online meeting platform available so I don't really have any meaningful suggestions for improvement.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Civic & Social Organization, 1-10 employees
Less than a year
“Perfect fo one on one appointments”
Pros
Is a video conferencing tool that's simple to set up and makes it possible to handle one-on-one appointments or group meetings visually, with good quality and fast performance even without much technical knowledge.
Cons
I'd like to see an option for users with unstable connections such as a color-coded network indicator or something similar.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Insurance, 500+ employees
Less than a year
“global teamwork made better”
Pros
Being able to connect with colleagues anywhere in the world is a huge advantage.
Cons
I have no complaints about it--it's been better than Teams which gave us far too many issues.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Computer & Network Security, 1-10 employees
More than a year
“works well!”
Pros
At the end of the day it simply works which is more than I can say for other tools I've tried. It rolls out new features quickly and the support for third-party plugins means you can add even more functions even faster. More than anything else, the biggest advantage is that it consistently does what it's supposed to do.
Cons
The frustrating part is tracking down certain settings or trying to remember where they're located. It gets even more confusing when some options are hidden because I already locked them down as the admin so users can't even see them.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
9
Functionality
9
E-Learning, 1-10 employees
More than a year
“accessible and practical meetings”
Pros
Using this platform feels very accessible and practical. I absolutely love it!
Cons
There isn't anything I disliked about it.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Health, Wellness and Fitness, 11-50 employees
More than a year
“Easy for staff and patients”
Pros
Every week our team relies on this platform to stay connected across five different locations. We also use it for patient appointments so they can meet with our doctor when coming into the office isn't possible. It's easy for both staff and patients to use which makes the whole process really convenient.
Cons
Once in a while there are small glitches but customer support is very responsive and helpful when they come up.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
7
Functionality
7
Non-Profit Organization Management, 500+ employees
More than a year
“my recommendation!”
Pros
During the coronavirus period, I came across this platform and it has turned out to be a really helpful platform for running meetings. Compared with other meeting tools, it stands out in a very positive way. The pricing is also quite affordable when you look at similar options which makes it even more appealing. Another feature I really appreciate is the remote assist option because it adds a lot of value and makes the app feel even more useful. I'd confidently recommend it to anyone, anytime.
Cons
Issue is that the remote assist feature is not included for users on the free plan.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10