Zoom Reviews
Total 2562 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars70%
4
Stars26%
3
Stars3%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Motion Pictures and Film, 1-10 employees
More than a year
“messaging that really helps”
Pros
The instant messaging feature is one of the things I really enjoy using.
Cons
The image quality often looks very pixelated to me.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Computer Software, 101-500 employees
More than a year
“love the recording feature”
Pros
Our team relies on the platform for both video and audio meetings and the recording feature is especially useful since we can go back and watch sessions later. The company uses the enterprise plan and it has really become a key tool for every employee working remotely.
Cons
At times, the video quality can be inconsistent which seems to depend on how strong the network connection is.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Mining & Metals, 1-10 employees
Less than a year
“ready to use”
Pros
Getting it up and running on my iPad was almost automatic. Right after downloading and setting it up, it was basically ready to use within moments.
Cons
I really don't have anything to complain about. If I had to mention something, the storage space it needs is a little on the higher side but it's not a major issue.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Information Technology and Services, 11-50 employees
More than a year
“calls for large meetings”
Pros
Handling large meeting rooms is one of its biggest strengths and the video and audio quality are consistently very good.
Cons
It tends to use a lot of data because of the high-quality audio and video and it can get pretty laggy at times when participants turn their cameras on.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Outsourcing/Offshoring, 500+ employees
More than a year
“versatile webinars”
Pros
One thing that really works well is how it supports large audiences. I can stream meetings and webinars directly to Facebook which is very useful. It's also free to use, integrates well with Google Calendar and scales nicely whether the business is small, mid-sized or large. On top of that, it's simple to use.
Cons
I haven't run into any downsides from my side. I don't have any negative feedback to mention because it has been an excellent platform for video conferencing and meetings overall.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
E-Learning, 1-10 employees
Less than a year
“screen sharing makes presenting better”
Pros
One of the most useful parts is the screen sharing feature. It really helps when presenting to a group because you can speak while showing exactly what you're referring to and point things out on the screen at the same time.
Cons
One thing I feel it still lacks is stronger quality control and meeting management. There should be better protection in place so random bots can't enter meetings and disrupt other people's sessions.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Marketing and Advertising, 51-100 employees
More than a year
“team meetings now improved”
Pros
Being able to communicate and hold meetings with a large number of employees at once has been the biggest advantage of this application. It makes sharing ideas with everyone at the same time very convenient and keeps discussions flowing well.
Cons
I'm not satisfied with the audio quality. It cuts out from time to time, seems to depend heavily on having a very strong internet connection and overall it doesn't feel like the sound is at the highest level.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Marketing and Advertising, 1-10 employees
More than a year
“meet from anywhere effortlessly”
Pros
Being able to join a meeting from anywhere in the world is one of the things I enjoy most about the platform and it really gives that face-to-face feeling. On top of that, there are plenty of features and options available which makes it even more useful.
Cons
There's honestly not much to complain about especially since even the free version includes a lot of features and can be used without too many issues.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Marketing and Advertising, 1-10 employees
More than a year
“excellent for virtual meetings”
Pros
Has been really useful for organizing virtual meetings with large groups of people online. It works well for hosting meetings, webinars, conferences and even interviews and it has definitely helped give remote work more visibility and importance. Another feature I really appreciate is screen sharing. Being able to share your screen while staying on video makes communication much faster since everyone in the meeting can follow along at the same time. On top of that the video quality is very good and the information being presented comes through clearly.
Cons
I haven't had anything to complain about Throughout the time I've used it, I haven't run into any real issues and I hope it stays that way.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Hospitality, 51-100 employees
More than a year
“simple to use”
Pros
Everything has worked without any errors and getting started was quick. The setup is easy and moving around the platform feels very accessible.
Cons
Only problem is the pricing since the paid option could be a bit more affordable.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Education Management, 51-100 employees
More than a year
“handy host controls and login”
Pros
Getting into the app is convenient and the overall interface is simple to use. I also like being able to take screenshots and use the host features since they let me manage and control the meeting well.
Cons
I wasn't happy with the limited free meeting time. I'd really prefer the meeting room limit to be longer.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Government Relations, 51-100 employees
More than a year
“perfect for staying connected”
Pros
It's extremely useful when you're in lockdown or when people are very far apart.
Cons
Managing the chat can be a bit tricky when there are a lot of users involved.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Education Management, 1-10 employees
More than a year
“works well!”
Pros
Throughout the whole session it performed really well and that made it something I'd confidently recommend to others for sharing and meetings.
Cons
At times, getting access can be a problem and there are moments when entry is denied.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Marketing and Advertising, 1-10 employees
More than a year
“I highly recommend!”
Pros
Comes with a lot of features and I use them regularly in daily life. They're genuinely helpful and because of that, I'd definitely recommend it to others.
Cons
I don't really have any major complaints, aside from the pricing. It feels too expensive for many people and not all features are included in the free version. They should lower the cost and make the communication tools more accessible for everyone.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
10
Functionality
7
Banking, 500+ employees
More than a year
“reliable mobile meetings”
Pros
Connecting is quick and the experience on mobile has been really good. I can even share my screen from my phone without trouble. I've conducted training sessions without interruptions or lag which makes a big difference. Polls and the whiteboard are also included and they help keep the interaction going.
Cons
The emoji reactions feel a bit limited and they aren't continuous so you have to keep clicking if you want to clap or show appreciation. That part could definitely be improved. It would also be helpful if screen recording allowed capturing only a selected portion of the screen especially for more effective teaching.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Information Technology and Services, 500+ employees
More than a year
“perfect for work and study”
Pros
Over the years it has continued to be one of the go-to options for both video and audio calls whether for professional use or even for studying. It works really well for direct communication with clients since most people are already familiar with it and with just an invitation link you can quickly access everything needed to connect and communicate without any issues.
Cons
It hasn't gone through any major changes in recent years but it's good to see that the platform still adapts well to different users so I really don't have any complaints about it.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Professional Training & Coaching, 1-10 employees
Less than a year
“excellent features”
Pros
Pretty much every feature in it is excellent, simple to use and accessible on any modern device.
Cons
The price feels a little high. A small discount on the annual subscription could really make it the best option on the market.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
7
Arts and Crafts, 11-50 employees
More than a year
“used during the pandemic”
Pros
During the pandemic, this was one of the apps that helped me keep working in a very practical and efficient way. I could schedule my meetings weekly, set them for different times and send participants the link so they could join without any trouble. It also made it possible to hold conferences with people remotely from different devices whether on a phone, tablet or computer. I still use it today as part of my daily work.
Cons
I haven't come across any downsides since it's accessible, practical and free to use.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Leisure, Travel & Tourism, 51-100 employees
Less than 6 months
“connection across the globe”
Pros
Being able to work with people across the world in real time is one of it's biggest advantages. It offers a solid space for virtual meetings, webinars and remote conferences making it simple for participants to join, communicate and collaborate without much friction.
Cons
During the COVID 19 pandemic, one problem that came up was "Zoom bombing" where uninvited people entered meetings and interrupted them with offensive content. There were also concerns around how the platform collected and stored user data which raised privacy questions for users.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Market Research, 500+ employees
More than a year
“solid platform”
Pros
These days it has been extremely reliable. It used to have problems on some operating systems especially Linux but they've clearly improved it a lot. I haven't had any crashes or technical issues lately and the video customization features are really solid too.
Cons
I'd still like to see a browser-based option, similar to what other meeting platforms offer.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9