Zoom Reviews
Total 2562 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars70%
4
Stars26%
3
Stars3%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Computer Software, 500+ employees
More than a year
“excellent for team calls”
Pros
Really good for real-time calls with multiple teammates and the interface is very accessible. It also keeps getting frequent updates with new features which makes the platform feel constantly improved.
Cons
The free version has a 40 minute time limit which feels shorter compared with other similar tools.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Information Technology and Services, 1-10 employees
More than a year
“essential for daily operations”
Pros
Running our daily business without it just isn't realistic at this point. It has become a core part of how we work every day.
Cons
At the moment I don't have any complaints. Everything has been working well and I'd definitely recommend it.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Photography, 1-10 employees
More than a year
“flexible plans for growing teams”
Pros
As a company or organization grows past 100 employees and holds weekly online meetings it gives the option to move up from the Basic plan with up to 100 participants to the Business plan for 300 or the Enterprise plan for as many as 1000. That kind of scalability makes it practical to match the package to the team's needs and keep communication running efficiently.
Cons
There were a few occasions when I needed to join a meeting and entered the correct Meeting ID and PIN but the platform initially said the combination was wrong. The only way to fix it was to close the app completely and open it again and after that the same details worked without any problem.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Computer Software, 51-100 employees
More than a year
“excellent for multi-screen meetings”
Pros
Being able to share multiple screens at the same time is really useful especially when several participants need to present or collaborate during the same meeting.
Cons
The free plan's 40 minute limit is restrictive. The annotation option could be easier to locate and letting others share their screen by default would make meetings more convenient.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Information Technology and Services, 500+ employees
More than a year
“fun meetings with better visibility”
Pros
Screen sharing combined with a user friendly layout makes the platform engaging to use. The background options and emoji reactions add a fun, interactive touch and I also appreciate that everyone can stay visible on screen, unlike Google Meet where that can be more limited.
Cons
Free version only allows about 25 to 30 minutes per session which feels restrictive. On top of that many useful features sit behind a paid plan and the subscription pricing seems a bit expensive compared with Google Meet which includes some of those features at no extra cost.
Rating Distribution
Ease of use
8
Value for money
5
Customer Support
7
Functionality
8
Information Technology and Services, 1-10 employees
More than a year
“positive experience”
Pros
Using it has been especially positive because of how simple it is to figure out, the fact that it works well on mobile phones, tablets and PCs and the excellent handling of audio and video streams.
Cons
One annoying issue is that updates sometimes force certain default video settings, automatically enabling HD effects and other unnecessary options that are too heavy for older computers. This can cause frustrating flickering in personal camera footage. Disabling those options fixes the screen but it is still an unpleasant problem and many users may not understand what happened to their computer.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Graphic Design, 1-10 employees
More than a year
“remote communication tools”
Pros
Between audio and video calls, document sharing and a range of extra tools it offers a lot for improving remote communication, either at no cost or for a fairly affordable price.
Cons
There are still some drawbacks, including security risks and the possibility of hacking, connection and network instability and slower performance when too many users are on at once. Privacy can also be a concern because participants may be exposed to unwanted intrusions, audio issues like latency and echo can get annoying and blocking unwanted users is limited.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Information Technology and Services, 500+ employees
More than a year
“good video and audio quality”
Pros
From the way the platform was developed to how it was rolled out and used, everything has worked well. In fact, it has always stood out to me as having some of the best video and audio quality in the industry and that was the biggest advantage when we compared options before purchasing it.
Cons
It did not recognize whitelisted emails and invitation emails were not being sent either. Support took quite a while to fix it and it became a real problem because we could not send invitations in bulk to more than 10 colleagues at once.
Rating Distribution
Ease of use
5
Value for money
5
Customer Support
5
Functionality
5
E-Learning, 1-10 employees
More than a year
“dependable tool”
Pros
Handling video calls with larger groups is where it really shines. It also runs well without demanding much computing power which makes it practical on less powerful devices. Also the noise cancellation does its job and performs better than most other options I've tried.
Cons
It gets expensive quite quickly especially with the 'Zoom Phone' feature. Recording conversations also comes at an extra cost and you're required to purchase a dedicated number for each user.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Computer Software, 1-10 employees
Less than a year
“useful whiteboard and sharing”
Pros
I've really appreciated how simply it integrated with our virtual campus. The screen sharing feature has been especially helpful for meetings so everyone can follow along and see what's being presented and the whiteboard tool is excellent as well.
Cons
There have been times when the video and audio quality weren't very good although I'm not completely sure whether that was caused by my internet connection or the platform itself. Aside from that, I'm generally quite satisfied.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
5
Functionality
4
Education Management, 101-500 employees
More than a year
“powerful collaboration”
Pros
Setting it up doesn't take much effort. The video and audio quality are consistently strong and features like screen sharing, recording and letting participants share their screens make meetings much more interactive. It also works well for hosting sessions with a large number of attendees and the breakout room option is really useful for splitting people into smaller groups. On top of that, collaboration tools such as annotation and the whiteboard add a lot of value during team discussions and presentations.
Cons
The free version is still fairly limited in terms of functions. It also depends heavily on having a stable internet connection because weak connectivity can quickly affect both video and audio quality. Another concern is security and privacy, including the risk of uninvited people joining and disrupting meetings, as well as worries about user data being shared with third parties.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Hospital & Health Care, 51-100 employees
More than a year
“fun filters and avatars”
Pros
I really enjoy the impressive selection of background filters and avatars available during meetings. They've been the best I've used so far and I honestly haven't come across anything better.
Cons
Problem is that the free version comes with a time limit.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Civil Engineering, 500+ employees
More than a year
“Stood out to me”
Pros
One thing that really stands out to me is how dependable it is. My video meetings stay consistently high quality on the platform, regardless of how many people are on the call. I also have to give credit to how well it works on mobile devices. Because the mobile app performs so well, I can join meetings directly from whatever job site I'm working at instead of having to return to the office first.
Cons
My video meetings are usually pretty basic so I've honestly been satisfied with my overall experience using this platform.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Venture Capital & Private Equity, 11-50 employees
More than a year
“meetings from anywhere”
Pros
Being able to hold meetings anytime, no matter which corner of the world you're in, is really valuable.
Cons
The price gets expensive when the meeting needs to last longer.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Consumer Goods, 11-50 employees
More than a year
“recording links help, support doesn't”
Pros
One useful part is the desktop app option, along with how convenient it is to share the recording link afterward.
Cons
Customer service has been awful and there's basically no real technical support. The AI chatbot is very poor, the tutorials are too basic to be truly helpful and the service feels far too expensive considering how bad the support options are.
Rating Distribution
Ease of use
5
Value for money
4
Customer Support
3
Functionality
6
Higher Education, 51-100 employees
More than a year
“helpful reminders”
Pros
Getting started with it is very easy, the interface feels user friendly and the meeting reminders a few minutes beforehand are really helpful.
Cons
The free plan is a bit restrictive because meetings are capped at 40 minutes and I really think that limit should be at least 60 minutes.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Transportation/Trucking/Railroad, 1-10 employees
More than a year
“home tasks in one click”
Pros
Being able to handle really important things from home with just the press of a button is something I truly appreciate about it.
Cons
I don't have any complaints to mention at the moment.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
E-Learning, 1-10 employees
More than a year
“perfect for virtual learning”
Pros
It's a very solid tool for the teaching and learning process in virtual or e-learning environments.
Cons
Its price feels quite high compared with the resources it offers which makes the purchase a significant investment.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Mechanical or Industrial Engineering, 500+ employees
More than a year
“feature-packed”
Pros
A big advantage is how widely it's used so there's a good chance the other person is already familiar with it. Compared with standard calling software, it offers the usual chat, voice and video calling features, plus more advanced tools like remote control and breakout rooms. On top of that, you can add functions through the app store which makes it simple to expand what the platform can do.
Cons
When using the free plan, the meeting time limit is quite short at 40 minutes which can be inconvenient. It also tends to take a little time to reconnect with an audio line if the connection drops so you may need to join again in the middle of a meeting. As for video call quality, it feels slightly weaker than Skype although that may be because it uses less bandwidth overall.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Health, Wellness and Fitness, 11-50 employees
More than a year
“simple and accessible”
Pros
Is truly an excellent software for online meetings! From the very first uses, it is simple and accessible to use and among the features I find most useful are certainly the ability to share your screen with other participants during meetings and the ability to record the conference quickly and conveniently.
Cons
To be honest I haven't noticed any particularly significant flaws. The only limitation I've encountered concerns the chat during meetings which in my opinion is not practical enough and on some occasions text messages take a bit too long before being sent.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
7