Zoom Reviews
Total 2562 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars70%
4
Stars26%
3
Stars3%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Higher Education, 101-500 employees
More than a year
“user friendly and simple to learn”
Pros
Because we hire and onboard people with very different levels of comfort using technology, having a user friendly application matters a lot. This one is easy to figure out and quick to learn which makes the process much easier for everyone.
Cons
At this point there really isn't anything I can say I dislike about it.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Financial Services, 51-100 employees
More than a year
“helpful chat”
Pros
Has been reliable and stable to use and the options for sharing content especially screen sharing, work really well. The chat feature is particularly useful, including the ability to message individual participants privately during a conference.
Cons
The virtual backgrounds are only mediocre and don't always work consistently. Sometimes hands and arms get cut off when using the background feature.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Marketing and Advertising, 1-10 employees
More than a year
“handy integrations”
Pros
Getting started is very easy, almost everyone already knows how to use it and it fits nicely with the tools we rely on especially Google Calendar.
Cons
At the same time it feels like the platform has not changed much since it first became widely popular and I would still like to see more integrations and overall improvements.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Staffing and Recruiting, 500+ employees
More than a year
“can connect with candidates”
Pros
It lets me set up meetings and connect with candidates throughout the hiring process without any trouble.
Cons
It's generally simple to use although I do run into occasional errors with the calling system.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Marketing and Advertising, 500+ employees
More than a year
“reliable value for businesses”
Pros
Quite literally helped save a huge number of businesses and entrepreneurs, at least the ones willing to adapt and try to keep going. A big part of that came from how simple it was to use, along with a user community where support and solidarity really made a difference. It's a platform that evolved incredibly fast and in my opinion it offers the right balance between price and functions.
Cons
Shortly before we replaced it at the company, partly due to partnership-related reasons some security concerns were starting to surface. Fortunately, I never had to deal with any of those issues directly.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
7
Real Estate, 51-100 employees
More than a year
“for work that is flexible”
Pros
Work is increasingly flexible and being able to connect to meetings across different states, countries or anywhere else in the world really matters. Features like screen sharing, breakout rooms and whiteboarding make remote teamwork and collaboration actually possible.
Cons
Companies without in-house IT support can run into a real challenge when technical problems come up. Their support can be slow to respond and it's often hard to get issues resolved because of how the support process is handled. For instance I've been working support for about two weeks trying to troubleshoot an offline conference room. If your company doesn't have internal IT help, situations like this become a real problem. I'm a manager, not an IT manager so being expected to fix Rooms remotely is very difficult.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
9
Animation, 51-100 employees
More than a year
“affordable meetings”
Pros
Having support for a large number of meeting participants is a major advantage especially if you need a reliable meeting platform that's still affordable.
Cons
At times the audio acted a little weird when I was joining a meeting or if I missed the correct connection options at the start. Until I worked through those prompts, I often couldn't hear the other participants. It usually wasn't a major issue but audio trouble at the beginning of meetings seemed to happen fairly often for different people. It was pretty common to see attendees join on both their computer and phone, using one for video and the other for audio.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
7
Machinery, 1-10 employees
More than a year
“remote connection”
Pros
This has been an excellent tool for staying connected and working with others remotely. The meeting moderation features help keep sessions organized and encourage participation. One feature we rely on a lot is the breakout rooms since they let each department work separately on specific tasks and then return to the main session to share project updates. We also frequently use screen sharing and the whiteboard which are really helpful for presenting ideas visually to everyone during the meeting.
Cons
Getting used to all of the features was a bit challenging at first but with regular use, the information on the website and other online resources, it becomes much easier to clear up any questions. One thing to keep in mind is internet speed since having a solid connection is important to avoid issues with the meeting functions and transmission quality.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Outsourcing/Offshoring, 500+ employees
More than a year
“still in use after the pandemic”
Pros
When the pandemic disrupted how people worked, businesses had to quickly adapt to a work-from-home setup and still keep teams organized, supervised and connected. The platform really addressed that need. From screen sharing to remote access, the platform feels customized not only to what employees need day to day but also to what administrators need to manage operations. Features like breakout rooms and the ability to run company-wide webinars and conferences without trouble made a big difference. It became a game changing tool that helped companies keep going, along with important sectors like government and education.
Cons
One thing that could be improved is having more affordable and accessible pricing here in the Philippines. A lot of people only know about its free features and are not really aware of the benefits that come with the paid membership options. It would help to have a stronger marketing effort aimed not just at the US but also at Asian countries so more organizations in our region can fully take advantage of the platform.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Marketing and Advertising, 1-10 employees
More than a year
“my choice”
Pros
Without a doubt this is the best tool I've used for video conferencing. It's miles ahead of the other options out there. On top of that, its video mode makes everyone look better on camera than with most competing tools and that's something I really appreciate.
Cons
They changed the pricing policy and now the free version only allows meetings of up to 40 minutes. It's a shame they cut back the free plan that much. Even after using it for many years, the interface still feels a little confusing to me though it's nothing too serious.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
9
Functionality
9
Computer & Network Security, 11-50 employees
More than a year
“smooth meetings anytime”
Pros
Being able to run live virtual meetings anytime has been really valuable for business discussions, seminars and staying in touch with colleagues about ongoing projects. The interface is very simple to figure out as well and getting the software installed is easy since it only takes three steps to set everything up and start using it.
Cons
Because the meetings happen virtually instead of in person, that physical connection can fade and over time it may affect focus and lead to weaker results. The app also uses a significant amount of bandwidth because of the high-quality video.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Market Research, 11-50 employees
More than a year
“fun filters offered”
Pros
Working from home feels a lot more convenient with this software. It performs just as fast as the other platform I used before switching to this one. The filters and virtual backgrounds make meetings more enjoyable and are also fun to use during video calls with friends. I've been using this software for nearly 7 years now.
Cons
The only part I don't really enjoy is the Android app. It still doesn't offer filter options or virtual backgrounds. I really hope the developers add filters and the backgrounds to the mobile app as well.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Information Technology and Services, 51-100 employees
More than a year
“face to face communication”
Pros
Being able to meet with clients from anywhere in the world and still have it feel like we're sitting face to face is a huge plus. The meetings app has been a really dependable tool for video collaboration and if you want to experience some of the best customer support out there, this app is definitely worth trying.
Cons
I don't have any particular issues with the platform.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Information Technology and Services, 101-500 employees
More than a year
“versatile platform”
Pros
There are plenty of features available to use during meetings which makes the platform really versatile. The audio and video quality are excellent--probably the best I've experienced compared with other tools I've used.
Cons
The biggest downside is definitely the 40 minute cap on free accounts. It gets frustrating when someone outside the company sends an invite and, right in the middle of the call, you have to interrupt and say, "Sorry, we need to switch meetings because this one is about to end."
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Staffing and Recruiting, 500+ employees
More than a year
“best tool fo conferences”
Pros
It's one of the best tools for joining conferences and meetings. Both the video and audio quality are excellent and it works especially well for large organizations with lots of users.
Cons
I don't have any complaints here. Everything works perfectly and is ready to use and I'd definitely recommend it to others.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Information Technology and Services, 11-50 employees
More than a year
“great for training sessions”
Pros
Running consulting and training sessions with this tool has been incredibly convenient. Sharing my screen, using the whiteboard and engaging with attendees feels almost like being there in person while demonstrating tasks. I also really appreciate that webinars and meetings are recorded automatically and saved to the cloud which makes it simple to revisit sessions later or share them with others.
Cons
Setback is that the app uses too many resources on my PC which makes it slow and sometimes unresponsive. Because of that, I often end up switching back to the web version of it.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
E-Learning, 1-10 employees
More than a year
“simple and convenient meetings”
Pros
Using this app feels very easy and getting started with it is really convenient.
Cons
The only downside is that free meetings are capped by a time limit.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Health, Wellness and Fitness, 101-500 employees
More than a year
“Smooth collaboration all around”
Pros
Using the platform feels easy and it offers endless ways to collaborate with others.
Cons
Screen sharing can be a bit finicky to set up perfectly at times but overall I'm very happy with it.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Graphic Design, 11-50 employees
More than a year
“Amazing video quality”
Pros
The video quality is excellent and the automatic camera adjustments work really well.
Cons
It can become unstable on networks with heavy traffic.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Retail, 1-10 employees
More than a year
“Works well”
Pros
Works well across pretty much all devices. It's also free to use which makes it even more appealing and it connects effectively with other programs and tools without much trouble.
Cons
There are still a few issues though, like the double screen-sharing problem. Security can also be a concern since it seems vulnerable to hackers and the program sometimes freezes during use.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7