Total 2562 reviews

4.7

All reviews are from verified customers

Rating Distribution

5

Stars

70%

4

Stars

26%

3

Stars

3%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

KP
Kanaga Priya

Staffing and Recruiting, 500+ employees

More than a year

5.0

“Professional connection”

Pros

This has been a really nice tool for connecting people in a professional setting. It works well for creating groups by department, sharing information and staying connected from anywhere. Scheduling meetings with team members is simple and being able to pin or bookmark important messages in group chats is very useful. It also includes audio and video chat with multiple options which makes communication more flexible. Using it helps bring people together across the entire organization.

Cons

A limitation is that the text search works only for a single or individual person's messages. It would be much better if the search could cover all. There is also a time limit when scheduling meetings even though discussions sometimes need to continue depending on the topic. It would be better to have an option to extend the meeting time while the meeting is live.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

8

JP
Joshua PeConge

Insurance, 500+ employees

More than a year

5.0

“handy controls”

Pros

Even when someone doesn't have the app installed, they can usually join right away just by clicking the meeting link which makes things a lot more convenient. The host controls are really useful as well--you can mute participants or disable their video when needed. Screen sharing is quick to use and with the Pro plan, being able to store recordings in the cloud instead of using local storage on your computer is a big plus.

Cons

The option to hand over control of your screen to another person is also a really valuable feature. It's particularly useful when a Mac user needs remote assistance and standard remote access methods aren't an option. The drawback is that once someone is connected remotely, admin login details can't be used which reduces how much virtual support can actually be provided.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

A
Anonymous

Arts and Crafts, 1-10 employees

More than a year

5.0

“I rely on it a lot!”

Pros

Whenever I need to run a video meeting especially one that involves sharing slides or other visual content it is the app I rely on most. It gives me easy control over whether my camera and microphone are on or off which is really helpful during calls. I've also gotten a lot of value from Rooms for setting up virtual breakout groups since I can manually choose participants and move people around whenever needed.

Cons

Has done a nice job making breakout rooms possible whether the groups are random or intentionally assigned but it still falls short in how people move between small rooms and the main room. If someone leaves the room they were assigned to or selected, they usually can't get back in unless the host places them there again. There's also no direct way for participants to move between rooms on their own unless the host assigns it. It would be much better if participants had more freedom in how they figure out virtual rooms.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

MA
Moustafa Ahmed

Industrial Automation, 500+ employees

More than a year

5.0

“fast meetings”

Pros

Getting started with it is very easy and there's barely any delay during calls.

Cons

Something that could be improved is the recording format, it would help if it supported better compression so files are easier to transfer.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

AS
Angela Strzyzowski

Medical Practice, 1-10 employees

More than a year

5.0

“ideal for live teaching”

Pros

Has been an excellent tool for creating educational content, teaching live classes and interacting with participants during meetings. It also lets people join from any device as long as they have an internet connection which makes it very practical and accessible.

Cons

The participant limit can be restrictive when trying to host large-scale talks or open community sessions especially when the goal is to reach a wider audience.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

SB
stephanie baker

Information Technology and Services, 500+ employees

More than a year

5.0

“works across devices”

Pros

Right from the start it has been very simple to use and it works across nearly every device we rely on, including laptops, desktops, tablets and phones. It played a huge role in helping us run meetings and webinars during the pandemic and became an important part of our shift from in-person sessions to online collaboration. The audio and video quality have also been consistently solid. Another plus is that it connects well with a wide range of email servers, not only Gmail.

Cons

Biggest downside is the cost. It can be expensive and the free version comes with a lot of restrictions which can be a real challenge for smaller businesses.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

9

Functionality

10

YS
Yehia Samhan

Pharmaceuticals, 500+ employees

More than a year

5.0

“secure meetings without interruptions”

Pros

Entering meetings is easy and the security setup with a username and password helps keep everything fully confidential. The connection stays stable throughout the conversation so the meeting can be followed without interruptions and everything is easy to keep up with.

Cons

Problem is that data sharing is limited to the meeting itself, including correspondence and chatting as well.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

NM
Nishtha Maheshwari

Marketing and Advertising, 1-10 employees

More than a year

5.0

“productive meetings at no cost”

Pros

After more than a year of using this platform, I'm still very happy with it! Most of my meetings happen either face to face or through this app and it has honestly saved me a lot of time while helping me stay more productive at work. The call quality is really solid too especially when the internet connection isn't too slow. One of the biggest advantages is the pricing. It's free for the most part unless you decide to pay for additional features.

Cons

I really haven't come across any downsides.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

MI
Maor Idi

Computer Software, 11-50 employees

More than a year

5.0

“Useful features”

Pros

I've used it every day for the last year or two and to me it's the best video conferencing platform available. It offers a lot of practical features that other meeting tools don't provide, stays stable during calls and delivers excellent audio and video quality.

Cons

Issue is that meetings on the free plan are cut off after 40 minutes. It also doesn't offer remote access capabilities like the ones available in platforms such as Microsoft Teams.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

HA
Hesham Ahmed

E-Learning, 1-10 employees

More than a year

5.0

“great for classes and meetings”

Pros

Connecting with people in different countries is really convenient and the platform is very simple to use. It has become especially important for online classes, meetings and pretty much anything else you need it for.

Cons

A few things could definitely be better: free sessions are limited to 40 minutes, there are still some concerns around security and privacy and recording on an Android device is not available unless you have a paid account.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

ME
Miguel Espinoza

Marketing and Advertising, 1-10 employees

More than a year

4.0

“very valuable for me”

Pros

Having a program that helps me stay close to my friends and family through video calls has been really valuable.

Cons

There have been a lot of connection drops and audio issues. Like I mentioned, I'm not technical so I couldn't really say what the problem in the program was or what caused it.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

NB
Neeraj Bhardwaj

Staffing and Recruiting, 11-50 employees

More than a year

4.0

“simple interface”

Pros

One thing that keeps me using this platform is how lightweight it is while still offering two-way screen sharing. The interface is simple to figure out and it works really well for both audio and video calls. The mobile app is solid too so it's convenient to use even when I'm away from my computer.

Cons

Every now and then the audio and video can lag a bit. Other than that I really don't have any complaints since it has been working well for me overall.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

MA
Muhammad Ali

Accounting, 500+ employees

More than a year

4.0

“can schedule sessions”

Pros

Having a free plan that supports meetings of up to 100 people is a big plus especially since you can schedule sessions in advance and protect the room with a password. It performs fairly well even when the internet connection is weak and the audio and video quality are noticeably better than in some similar apps. Another thing I appreciate is the ability to record meetings and get written conversation transcripts, along with the whiteboard feature which is really helpful for online teaching, learning and screen sharing.

Cons

As it became much more widely used recently some security weaknesses were pointed out by experts. Still, I would not consider that a major problem unless you plan to use it for highly confidential conversations.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

8

IPS
Israel Paucar Samaniego

Education Management, 51-100 employees

Free Trial

5.0

“complete tool”

Pros

Feels very complete and you can access a lot of other apps directly within the platform.

Cons

It's quite expensive and there are still some issues that haven't been fixed yet.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

A
Anonymous

Non-Profit Organization Management, 500+ employees

More than a year

4.0

“love it!”

Pros

Being able to view a lot of participants on one screen is probably the part I appreciate most along with the option to take remote control of another computer. It's also really convenient that invitations can be shared in more than one way, either through a link or by email. The platform is accessible, simple to use and the whiteboard feature became especially indispensable during the pandemic. Those are the areas where it really stands out for me.

Cons

A noticeable issue is that some actions can't be done at the same time during remote control which creates a bit of inconvenience and definitely feels like something that should be improved. There are also occasional problems with audio input and sometimes contacts can't be connected through voice as expected so that feature still needs work. Another downside is the price. It used to feel more affordable in Turkey because of the exchange rate difference but now it has become too expensive to access. Because of that, I end up using the free version which unfortunately comes with the 40 minute limit even though it's a paid product otherwise.

Rating Distribution

Ease of use

8

Value for money

5

Customer Support

7

Functionality

6

EM
Esteban Martínez

Judiciary, 500+ employees

More than a year

5.0

“useful cloud recordings”

Pros

Pretty much every feature it includes ends up being useful at some point. The software is very simple to use because it feels accessible and doesn't create complications. The cloud recordings are especially helpful and add a lot of value.

Cons

It could use a sound equalizer since some devices need audio adjustments in order to be heard more clearly.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

A
Anonymous

Financial Services, 11-50 employees

More than a year

5.0

“my thoughts”

Pros

It has had fewer meeting hiccups than just about anything else I've used. There's nothing more frustrating than starting a call and running into technical problems on my side or a client's. With how much of today's world happens virtually, this software has become incredibly valuable.

Cons

One thing that still trips me up is ending a meeting while I'm sharing my screen. The button for it isn't placed in the most accessible spot.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

AF
Adam Fortwengler

Non-Profit Organization Management, 1-10 employees

More than a year

5.0

“wider reach”

Pros

It's very user friendly, full of practical features that just make sense, dependable when we need it and priced fairly. Around our office "can you hop on Zoom quick?" comes up all the time for all kinds of situations. We even use it to onboard volunteers instead of asking them to travel to the office. It has truly expanded our ability to connect, opening the door to conversations and collaboration with experts in all kinds of fields who are now just a call away.

Cons

Using this platform for audio and video meetings is easy but handling admin tasks and managing several accounts took a bit more effort. We had to spend time exploring the settings and going through the documentation to understand the available options. We've now reached a place where we're comfortable with how everything is set up though it definitely involved some trial and error along the way.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AR
Amy Roberts

Food & Beverages, 500+ employees

More than a year

5.0

“simple video chats for everyone”

Pros

Video chatting with my family is really easy and even the older relatives can figure out how to use it with little to no help.

Cons

No complaints about using it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

A
Anonymous

Computer Software, 1-10 employees

More than a year

5.0

“packed with features”

Pros

It manages to feel simple and easy while still offering advanced capabilities at the same time.

Cons

There really isn't much to dislike. It's a very complete and well-rounded tool for video calls. If I had to point out one downside, it would be the 40 minute limit on the free plan.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10