Zoom Reviews
Total 2562 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars70%
4
Stars26%
3
Stars3%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Human Resources, 500+ employees
More than a year
“recorded meetings”
Pros
Crystal-clear HD video and audio make meetings very audible for everyone even when there are many participants on the call. Creating and joining meetings is very convenient no matter the location or device being used. The screen sharing tool is especially useful for PowerPoint presentations or training sessions because participants can clearly follow what is being shown. The chat feature also helps my teammates and me stay engaged and discuss any concerns while the meeting is still ongoing. Recording meetings is another big advantage since it helps us keep a record of discussions and share them with people who could not attend. It also supports video calls with 100 or more participants which really makes it stand out from competitors that limit attendance. It continues to perform well even with weak internet connections and the host's ability to mute noisy participants is very effective for keeping online meetings organized.
Cons
My only wish is that the free version allowed a longer time limit than 1 hour 40 minutes but overall the experience has been 100/100.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Capital Markets, 1-10 employees
More than a year
“good value for cost”
Pros
Right from the start it has been very easy to use and the value for the cost has been excellent with a strong return on investment. It has really changed how much work can get done and even reshaped the way the workday feels. Another big advantage is how well it works across different platforms whether on a computer, mobile device or even audio-only when needed.
Cons
One limitation is that it does not always perform well on low-bandwidth internet connections. Also, getting into the app can feel a little annoying at times especially compared with some competitors that offer simpler browser-based access.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
9
Functionality
8
Electrical/Electronic Manufacturing, 51-100 employees
More than a year
“stable and kid-friendly meetings”
Pros
The software and mobile app have been very stable and it's simple enough to use that even kids got comfortable with it during the pandemic.
Cons
The free plan is limiting since it only allows meetings to last 30 minutes.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Arts and Crafts, 1-10 employees
More than a year
“free on any phone”
Pros
Right from the start it feels very simple to use. It's free to download and I can install it on pretty much any phone whether it's an iPhone, Samsung or Google device.
Cons
Right from the start it feels very simple to use. It's free to download and I can install it on pretty much any phone whether it's an iPhone, Samsung or Google device.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Food & Beverages, 500+ employees
More than a year
“safe and fun meetings”
Pros
Feels secure, enjoyable to use and very simple to figure out. It's one of those tools that's hard to go wrong with.
Cons
At times locating the right meeting and joining it can be a little confusing.
Rating Distribution
Ease of use
7
Value for money
10
Customer Support
9
Functionality
10
Mental Health Care, 1-10 employees
More than a year
“reliable connection for everything”
Pros
Between work calls and my self-help and recovery groups it has become the platform I rely on for just about everything because the features are useful and it's usually very dependable. It honestly made a huge difference in my life when I was in the hospital and couldn't attend 12-step meetings in person. Through this platform, I was still able to join my meetings and connect with people from all over the world and that support meant everything to me.
Cons
I really wish they would change the limit on the free plan. It would be so much better if free calls could last 60 minutes especially since I'm part of a weekly step-working group and we end up needing the business version just to avoid getting cut off.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Information Services, 500+ employees
More than a year
“handy for small meetings”
Pros
Very simple to use and works really well for smaller meetings.
Cons
It still needs work when it comes to file sharing, remote access and having a better overall interface.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Financial Services, 500+ employees
More than a year
“quick access with secure meetings”
Pros
Getting into it is pretty fast since the app doesn't take long to load and once it's open, joining code-protected meetings only takes a moment.
Cons
At times the video quality drops a bit and when a meeting first begins, it can be a little unclear who is presenting or actually leading the session.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Civic & Social Organization, 500+ employees
More than a year
“fast communication across teams”
Pros
Because the company I work for is spread across the entire state, tools like this one make it possible to stay in quick and effective contact with the rest of the team despite the distance. Being able to hold meetings or conferences with many people at the same time and share information instantly is a very important advantage.
Cons
The part I like least is that during meetings, the audio can sometimes overlap or have interference which can make communication harder.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Financial Services, 11-50 employees
More than a year
“flexible meetings with breakout rooms”
Pros
Using it is easy and the platform offers a wide range of settings for different kinds of meetings and seminars. The breakout rooms are especially useful and are one of my favorite features.
Cons
A few of the settings can be confusing and some options have to be configured before the meeting starts since they can't be changed once the meeting is already in progress.
Rating Distribution
Ease of use
5
Value for money
7
Customer Support
7
Functionality
7
Staffing and Recruiting, 500+ employees
More than a year
“has a lot of functions”
Pros
Back when the pandemic started this was one of the first tools I relied on. It delivers some of the best video quality in calls especially when your internet connection is fast and stable. It also offers more features than a lot of competing platforms and the basic version is usually more than enough for everyday users.
Cons
Problem is that it costs more than many similar platforms although the basic plan still works well for regular use. I also became cautious about using it after reports came out about user data not being fully secure which raised privacy concerns for me. Another inconvenience is that, unlike some other meeting tools where you can join directly from a browser it requires installing the app to use the platform.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Logistics and Supply Chain, 500+ employees
More than a year
“accessible rooms”
Pros
Using this tool feels very natural. It lets you create spaces with separate rooms for different groups of people so you can run multiple meetings within one session. That makes it much faster to open discussion spaces and move through different topics and the integration with Google Calendar works perfectly for keeping track of your schedule.
Cons
It should offer better integration with other work applications especially when you are using enterprise software. Also, if you want to start a meeting from a mobile phone, you have to download the app while on a computer you can simply join the meeting through the web.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Education Management, 11-50 employees
More than a year
“simple way to connect”
Pros
It's a convenient way for people to connect with each other and share knowledge.
Cons
The free meeting option is limited to just 40 minutes.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
8
Internet, 1-10 employees
More than a year
“versatile video meetings anywhere”
Pros
It's incredibly simple to use and it offers a lot of useful benefits no matter where you are whether that's at school, in the office or anywhere else.
Cons
I think the visual design of the software could be improved a bit to make it more appealing and attractive for users.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Supermarkets, 500+ employees
More than a year
“excellent for large meetings”
Pros
Using it feels very easy and the screen-sharing feature plus the ability to host what feels like an almost unlimited number of participants are some of its most outstanding strengths.
Cons
One thing worth keeping in mind is the free version changed over time. Before, a meeting between two people could last without a time limit but now it is restricted to 40 minutes. The price to remove that limit feels too high and that is one of the biggest obstacles to making the platform more accessible and widely used. Because of that and with so many other alternatives available, I think it has ended up losing a significant number of users.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Accounting, 500+ employees
More than a year
“fitting communication features”
Pros
Between video meetings, voice calls, file sharing and message chat, this platform covers the communication features that matter most to us. It's also very simple to use and blends into our existing processes without any trouble.
Cons
I think this software works perfectly for any organization.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Information Technology and Services, 500+ employees
Free Trial
“budget friendly”
Pros
Compared with other apps it gives me a lot more features while still staying in an economical price range which is what draws me to use it over the alternatives.
Cons
The only thing I'd want improved is the bandwidth on the free tier, if that's possible.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Internet, 1-10 employees
Less than a year
“Easy to use”
Pros
Using this software has been very easy. It's user friendly, simple to figure out and works well no matter which platform I'm using it on. I also appreciate how the video quality adjusts to the internet speed which helps me stay connected in meetings while using less data.
Cons
At the moment I really don't have any issues
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Retail, 1-10 employees
More than a year
“excellent meeting controls”
Pros
The tools it includes to manage how a meeting runs are great especially features like being able to mute participants when needed.
Cons
In my opinion the pricing could be handled better. It would be more useful if the same product offered pay-per-use options for someone just starting a business or for people who only need it occasionally. If the cost were more affordable and accessible, I think they would attract many more users.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Consumer Electronics, 500+ employees
More than a year
“sharing features are great”
Pros
I really liked the way it integrates sharing through social networks.
Cons
The meeting rooms do have time limits which can be restrictive.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9