Zoom Reviews
Total 2562 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars70%
4
Stars26%
3
Stars3%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Transportation/Trucking/Railroad, 1-10 employees
More than a year
“videoconferencing that just works”
Pros
Using it is very easy and being able to host video conferences with a lot of people is a big advantage. That said, it would be even better if the interface, video quality and streaming performance were improved.
Cons
It really needs better access and control for the microphone, video, chat and conference room tools during video calls. It would also help a lot if the overall design felt more appealing because honestly, it comes across as outdated, almost like something from the 90s.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Marketing and Advertising, 500+ employees
More than a year
“great for remote meetings”
Pros
It has been the best platform for video calls in my use. It comes with helpful features like screen sharing along with several other useful tools. During the work-from-home period, the built-in background options helped me a lot when I needed to attend client meetings from home over the past two years. The interface is simple to understand and creating or scheduling a meeting is very easy.
Cons
Is a very useful tool for work but it does have a few downsides. When too many people join using the same meeting link, I sometimes run into problems like distorted audio and lagging video. This is something it should really work on improving.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Computer Software, 11-50 employees
More than a year
“collaboration and video chat win”
Pros
It works really well for collaboration and communication and the file sharing plus video chat features make working with others much more convenient.
Cons
Getting the app set up and keeping it updated can be frustrating and that sometimes makes it harder to use than it should be.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Online Media, 1-10 employees
More than a year
“helpful screen sharing experience”
Pros
Pretty easy to use and the screen sharing feature is especially useful because it helps my audience follow along and understand things much better when they can see my screen.
Cons
I'd still prefer a WebRTC option if possible so people wouldn't have to download the app.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Market Research, 101-500 employees
More than a year
“simple screen sharing”
Pros
Screen sharing is simple to use and the video calls stay stable throughout.
Cons
The mobile app still has limited functions compared with other versions.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Medical Devices, 1-10 employees
More than a year
“useful for remote teamwork”
Pros
This software really came into the spotlight during the pandemic and it has been very helpful for remote work and staying in touch with coworkers. It makes communication easier and is also quite useful when it comes to sharing information with the team.
Cons
It is not very accessible because of the time limit and it also does not help much when the internet connection is unstable.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Automotive, 500+ employees
More than a year
“quick meetings”
Pros
Working remotely has been much more convenient After signing in, joining a meeting usually takes just clicking a link. The screen-sharing feature is really helpful and I also appreciate that you can let someone remotely access your desktop through the share option.
Cons
Audio and camera problems do come up fairly often although they're usually pretty easy to fix.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
7
Computer Software, 51-100 employees
Less than a year
“convenient for small groups”
Pros
It works really well for smaller groups and the fact that it's free makes it even more convenient. On top of that, it's simple to use which is a big plus.
Cons
Once you need to host larger groups or use it across a company, you have to move to the paid version and that's a downside when tools like Teams offer that capability for free.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Accounting, 500+ employees
More than a year
“Useful features”
Pros
Joining or setting up a meeting is very easy. It comes with plenty of helpful features especially screen sharing and video conferencing which make it a solid app to use. I'm really happy to be part of the software family.
Cons
I've noticed a few internet-related glitches at times but aside from that, everything has been fine based on my usage.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
6
Marketing and Advertising, 11-50 employees
More than a year
“remote control that just clicks”
Pros
Being able to request remote control from clients and take over their screen is one of the most valuable parts of the platform for me. It means I don't have to rely on TeamViewer or any similar tools to help someone out.
Cons
On the downside screen sharing and remote viewing on Mac can be a bit of a headache. There are times when it doesn't work at all. I'm on Windows but some of my clients use Macs so it does come up. Even with that annoyance, it's definitely not a deal breaker for me.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Retail, 1-10 employees
More than a year
“Stays connected anywhere”
Pros
Whether I'm using it for work or personal calls, this software has made it really simple to stay on top of every part of my business while also keeping in touch with family whenever I'm away from home.
Cons
I honestly don't have anything negative to say about this software.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Design, 1-10 employees
More than a year
“practical tools for virtual meetings”
Pros
It's efficient and practical, with useful features that really help during virtual meetings.
Cons
The time allowed on the basic plan feels too short.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Food Production, 1-10 employees
More than a year
“I like it!”
Pros
The flexibility and reliability are really appreciated and everything is clear and easy to follow.
Cons
Nothing negative to mention at the moment.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Retail, 1-10 employees
More than a year
“real time teamwork”
Pros
In my case, it lets me follow work progress in real time, hold live conferences with my team and most importantly chat with clients to confirm orders both inside and outside the city without needing to travel. The communication feels clear, simple and dependable.
Cons
They keep updating and improving the product so often that whenever there is something minor to point out, they usually fix it shortly after. Because of that, it's honestly hard to find any real flaw.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Hospital & Health Care, 1-10 employees
More than a year
“Love staying close on zoom”
Pros
Being able to use this tool means a lot to me because it's how I stay connected with my children when they're at their father's house. I honestly love everything about it and I don't know how I'd manage video calls with them without it. It really helps me feel like my kids are right there with me even when they're not.
Cons
I really can't point to anything negative about it because I truly love everything about it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Health, Wellness and Fitness, 500+ employees
More than a year
“breakout rooms work”
Pros
Meetings stay on track without delays and it works really well for collaborating and sharing ideas with the team. It's especially useful for brainstorming sessions and the breakout room feature takes remote meetings to another level. Out of all the tools I've used, this is the one I trust most for international conferences.
Cons
If you're using a free account the meeting ends after 40 minutes so you have to set up a new room each time.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Legal Services, 11-50 employees
More than a year
“cost-effective group meetings”
Pros
It makes it possible to hold meetings with many people at a low cost.
Cons
The platform is not very accessible so it's common to have to pause the discussion to sort out some technical issue.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Online Media, 500+ employees
More than a year
“Reliable meetings for daily teams”
Pros
Right away it felt accessible and simple to work with. Its video conferencing features, along with the option to schedule meetings and recordings using a personalized link, are essential for how our business operates. At this point it has really become the standard for remote work and online meetings. We rely on it every day to run business activities and keep communication flowing across departments.
Cons
Coming from a video department, we need both conferencing and recordings to consistently deliver strong quality. In our field, high-quality video is a big part of looking professional and that's where the platform doesn't fully deliver. The video capture often lacks that true HD look for both users and viewers. Many of our recordings end up well below 720p even though we pay for a plan that is supposed to support 1080p. That becomes especially frustrating when we need to ingest those interviews and recordings and turn them into HD content for online use. It really needs to put more focus on HD recording quality which is why we've started using other software for that purpose.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
E-Learning, 11-50 employees
More than a year
“fast sharing”
Pros
Getting started is very accessible and using it feels easy right away. File sharing is also very fast and reliable which makes collaboration much more convenient.
Cons
The only drawback I've noticed is that there's no clear way to tell whether we appear online or offline to other users.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Hospital & Health Care, 51-100 employees
More than a year
“flexible admin controls and branding”
Pros
Our team continues to stick mainly because the chat and calling features work really well across everyone in our contact list. Inside the organization, we rarely bother sending links since we usually just call each other directly, either one-on-one or in groups. From an admin side, it's also very useful that I can configure different profile settings based on what our company wants team members to access and I can even require users to use a virtual background whenever they turn their camera on. That matters a lot for us because during client meetings, everyone has to use our custom background which helps reinforce our branding. Another feature I really appreciate is being able to upload a CSV file to add a large batch of new hires at once.
Cons
One thing I'm not happy with is that the video settings seem capped at HD when I'd want more control to improve video quality further. I'm also not a fan of the blur background option only having a single setting. It would be much better if the blur intensity could be adjusted since the distance and look of a background can vary and having that control would make the effect appear more natural.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10