Zoom Reviews
Total 2562 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars70%
4
Stars26%
3
Stars3%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Architecture & Planning, 500+ employees
More than a year
“unstable and hard to trust”
Pros
During the quarantine it was the first tool that really let me continue my studies, keep working and stay connected with friends throughout the pandemic.
Cons
Compared with other competing platforms, its reputation feels very poor. It's unstable, comes with too many limitations and creates a strong sense of insecurity. It's not software I would recommend.
Rating Distribution
Ease of use
3
Value for money
2
Customer Support
3
Functionality
2
Wholesale, 1-10 employees
More than a year
“helps stay connected”
Pros
Even when people are far away, it helps you stay connected and still feel close to them. It gave us and still gives us, the chance to work from anywhere, let our children learn in a different way and even keep "going" to the psychologist during the hardest months of the pandemic.
Cons
I really don't have anything to add here because it always worked wonderfully for me.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Information Technology and Services, 11-50 employees
More than a year
“handles large meetings well”
Pros
One thing I really appreciate is that a single meeting can accommodate a larger number of participants which makes it very useful for bigger group discussions.
Cons
The video quality still isn't as good as it should be and definitely needs improvement.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Entertainment, 51-100 employees
More than a year
“user friendly”
Pros
During the COVID pandemic it became the go-to option for virtual meetings for a lot of us and a big reason was how user friendly it is. Compared with competitors like Teams and Google Meet, it felt much simpler to use across different platforms and operating systems.
Cons
I do wish that the web version were as fully developed as the downloadable app. There are times when I need the flexibility of joining through the browser because I do not have the app installed but it is not as dependable especially when it comes to visual and audio clarity.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Financial Services, 500+ employees
More than a year
“my review”
Pros
Joining team video meetings on this platform works from just about anywhere. I use it on my phone, desktop and even in a web browser and the experience stays very consistent across all of those platforms.
Cons
The background noise suppression could definitely be much more effective than it is now.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Law Practice, 500+ employees
More than a year
“meetings from anywhere”
Pros
Being able to join a meeting from anywhere has made life much more convenient. It cuts down on traffic, removes the stress of getting somewhere late and lets you take part even when you cannot be there in person. It was especially helpful for students and tutors during the Covid pandemic, when lectures and consultations had to move online. Whenever we had questions or needed help from lecturers and tutors it became the place we could rely on for those discussions. The video conferencing and microphone features make communication clear so people can connect and talk through important matters online without much trouble. It is also very convenient to log into a meeting even when it has already been going on for a while.
Cons
One downside is that it keeps strict track of meeting time. If a meeting is scheduled for 2 hours, it ends and kicks you out once that time is up. That can be useful in terms of keeping things on schedule but it becomes frustrating when the discussion is important and not everything has been covered yet. In those cases, key points can be left unfinished and may have to wait until the next meeting.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Education Management, 51-100 employees
More than a year
“recording and annotation stand out”
Pros
One thing I really enjoy is the recording feature especially because it captures all participants on screen. The annotation tool is also a big plus since it makes meetings more interactive and engaging.
Cons
The part I'm least satisfied with is the screen sharing. It works fine but there's definitely room for improvement. It would be better if they added a 'share a tab only' option or made the shared screen less fully expanded on the host's side so control and navigation could be more effective.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Chemicals, 1-10 employees
More than a year
“packed with useful meeting tools”
Pros
You only need to create an account and after that you can begin setting up meetings for work, college, school or even catch ups with family and friends. It comes with plenty of useful features that make meetings more comfortable, enjoyable and secure. The host controls are very thorough as well. Setting up a meeting takes just a minute and the video options add a fun touch with filters, lighting enhancements, virtual backgrounds and more. Overall it works really well for all kinds of meetings because it's simple to use, packed with features and conveniences and feels safe.
Cons
I haven't come across anything that has disappointed me or frustrated me.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Design, 1-10 employees
More than a year
“reliable work-from-home support”
Pros
Working from home became much more manageable with this unique and user friendly program and it helped me get my tasks done without any trouble.
Cons
The conference recording feature could use some improvement and there are times when I run into difficulties during registration.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Marketing and Advertising, 11-50 employees
More than a year
“Has a lot of features”
Pros
It's a very complete piece of software and it's easy to implement.
Cons
It doesn't allow sending every type of file through the chat. Also, needing executable files to keep videoconferences running takes away some convenience and value even though it does improve security.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Information Technology and Services, 11-50 employees
More than a year
“fun meetings with useful tools”
Pros
Between the custom backgrounds, hand-raising, digital whiteboards, polling and similar features it adds a lot to meetings and makes even dull ones more engaging. The recording option is something I rely on a lot especially while working from home because it helps me keep track of everything discussed. The mobile app is also quite solid and gives good access when I'm away from my desk. The interface is decent overall though there's still room to make it better.
Cons
Zoombombing is still really frustrating so the security side doesn't feel strong enough and I hope that gets addressed soon. I also have concerns about data privacy when using the platform especially given the reports about personal information like videos and notes being collected for targeted advertising.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Consumer Services, 1-10 employees
More than a year
“smooth sharing”
Pros
Getting started is pretty easy since it works through both a web browser and a desktop app. It has that simple set-it-up-and-go feel where you send an invite, people join quickly and everyone can share screens and resources in real time while keeping things secure. It also connects well with third-party tools like G Suite which makes remote collaboration feel much more smooth.
Cons
When stacked against some competitors, it seems to need a stronger internet connection to stay stable. Also a few key features like unlimited recordings are locked behind the paid plan.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
7
Architecture & Planning, 1-10 employees
More than a year
“productive meetings”
Pros
Helps us save time, keeps meetings productive and gives us a lot of flexibility. It also has excellent features for file management, screen sharing and both video and audio quality!
Cons
It's not a major issue but I'd really appreciate it if recorded meetings were available directly within the platform instead of only being saved on my computer.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Information Technology and Services, 101-500 employees
More than a year
“ideal for remote work”
Pros
Right from the beginning it became the go to tool for remote work whether for meetings, conferences, virtual classes or training sessions.
Cons
The time limit on meetings for free personal accounts can be frustrating.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Media Production, 500+ employees
More than a year
“budget friendly”
Pros
I've been able to use it for all kinds of situations including remote support, regular meetings and webinars which makes it really versatile. Compared with other applications this really stands apart!
Cons
Don't have issues to highlight here.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nanotechnology, 51-100 employees
Free Trial
“clear calls”
Pros
Very simple to use and it is so reliable for communication with clearer video and better audio during meetings. Overall it works really well for me :)
Cons
My only small issue is with the free session length since it's under an hour. There's also the 40 minute limit to wrap up a meeting and on rare occasions it can lag a bit.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Hospitality, 1-10 employees
More than a year
“Simple navigation”
Pros
Getting around the software is very easy and the color scheme feels comfortable while still looking professional and formal.
Cons
I really don't have any major complaints aside from the fact that you need a strong internet connection and signal for it to work well.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Environmental Services, 1-10 employees
More than a year
“easy to work with”
Pros
Using this software feels very easy with fast access to lots of participants, reliable performance during video calls and several really helpful features like turning audio or video on and off whenever needed.
Cons
It is paid and fairly expensive which can make it hard to access for young African students in particular as well as for small businesses.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
9
Functionality
7
Broadcast Media, 500+ employees
More than a year
“usable across devices”
Pros
Has one of the most user friendly interfaces when it comes to video and audio calling software. It's simple to figure out, the tools are all within reach and the mobile app offers the same level of convenience and usability in case my computer isn't working. I've used this software consistently for a long time and it's something I genuinely enjoy using.
Cons
The only problem I've run into with this software has been connectivity. When I'm in an area with weak internet, meetings can drop or end for me because of the poor connection. I really wish it handled low bandwidth situations better so people could still attend meetings from places with limited connectivity.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
E-Learning, 1-10 employees
More than a year
“solid quality”
Pros
Any paid subscription removes the time limit which makes it a very flexible option for longer sessions. The video conferencing quality is solid, the connection is dependable and the interface is simple and user friendly. It also works well for large audiences and being able to stream meetings directly to Facebook is a really useful feature.
Cons
A downside is the uncontrolled commenting which can get a bit messy during meetings. There are also some minor performance issues and it can be a little resource-intensive at times. On top of that, the free subscription has limited usability and fewer features compared with the paid plans.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7