Zoom Reviews
Total 2562 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars70%
4
Stars26%
3
Stars3%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Management Consulting, 1-10 employees
More than a year
“Gets the job done!”
Pros
Setting up meetings is quick, it connects nicely with Calendly and sending notifications to invitees is easy. It also integrates smoothly with the Fathom notetaker which makes note-taking much more practical and makes it simple to share notes along with video snippets.
Cons
There's still no option to pin chats so when someone joins a meeting late, you have to resend any earlier messages instead of keeping them visible for everyone.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
E-Learning, 1-10 employees
More than a year
“Good for teaching sessions”
Pros
After about three and a half years of using this platform, I'm still really happy with how user friendly it is and how many useful features it includes. Even for people who aren't especially tech savvy, it is very approachable. A lot of the tools are pretty self-explanatory and don't take much time to learn or remember. Features like screen sharing, whiteboard annotation and breakout rooms have been especially valuable. With just one click, I can share my computer or device screen with everyone in the meeting. Whether it's a document, pictures or even a video, sharing content is quick and convenient. This has been especially helpful in classroom situations when I need to show students assignment directions or walk them through a demonstration. Breakout rooms are another feature I really appreciate! I can divide students into smaller groups either randomly or based on assigned teams for discussions and I'm able to jump into each room to see how things are going. I can also set a timer for the breakout sessions so everyone comes back to the main meeting at the right time. That makes it really useful for giving students dedicated time to talk through questions with their classmates.
Cons
Screen sharing can get a little laggy when I'm sharing videos especially with the audio and playback although I understand that may be more related to a weak internet connection. It will also occasionally crash but that seems tied to poor internet as well. When it's being used somewhere with a strong connection, I usually don't run into any problems.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Financial Services, 11-50 employees
More than a year
“reliable for meetings”
Pros
During the pandemic the free version for non-commercial use was really helpful for me. Even with the roughly 50 minute limit, it supported my meetings and client presentations well. Using this platform saved a lot of time, energy and money and it also gave good economic value. It feels secure, supportive, user friendly and simple to use.
Cons
In webinars or online meetings it sometimes lags or gets disconnected. It is still manageable but it would be even better if those issues could be fixed and improved.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Computer Software, 11-50 employees
More than a year
“Love the recordings”
Pros
One feature my team relies on a lot is screen recording since it lets us go back to meeting sessions anytime we need to review something. The video and audio quality are both solid and screen sharing works well too. It's also helpful that the admin can manage participants and stop unnecessary conversations during meetings.
Cons
Downloading the recordings can be a little confusing especially for users who are not very familiar with the software.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
8
Functionality
7
Marketing and Advertising, 1-10 employees
More than a year
“well-laid-out meeting controls”
Pros
Joining and running live meetings feels easy and the core features are organized in a clear, well-laid-out way.
Cons
An annoyance is the floating menu bar during screen sharing since it tends to get in the way.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Food & Beverages, 101-500 employees
More than a year
“practical and widely familiar”
Pros
It's very simple to use and pretty much anyone can enjoy the experience. It doesn't take up much space on our devices and it's so well known that when it's time to hold meetings, most people already know how to use it.
Cons
Since I started using it, it has improved a lot. It feels more dynamic and practical now and I think the platform is heading in a very good direction.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Architecture & Planning, 500+ employees
More than a year
“versatile tool”
Pros
One thing I really appreciate is how versatile it is. The app feels very natural to use and the interface is set up in a very simple, accessible way. It makes running meetings really convenient whether they are live or asynchronous since you can save sessions and go back to review them as many times as needed.
Cons
A downside is that it depends on external equipment like a camera and microphone if you want the best possible experience. Even so, using only the built-in tools on a computer, it still handles video and audio quite well because it gives you options to manage background noise and reduce outside sounds.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Marketing and Advertising, 1-10 employees
More than a year
“top-tier video and audio quality”
Pros
The video and audio quality are excellent which is exactly where most competing tools tend to fall short. Also it has become so widely used by now that you rarely have to explain to anyone how it works. For me the real cherry on top is the ability to bring in virtual cameras and audio sources something many other platforms still don't support well or only handle in a very limited way.
Cons
I did prefer the earlier setup when two people could stay on a call for as long as they wanted for free. That said, it's not really a major downside. Sure, there are free alternatives out there but they usually come with the kind of quality trade-offs you'd expect.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Marketing and Advertising, 11-50 employees
More than a year
“communication handled well”
Pros
It handles communication really well especially for screen sharing and video conferencing during meetings.
Cons
Issue is that it uses a lot of data and it only performs properly when the internet connection is fast.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Government Administration, 500+ employees
More than a year
“collaboration without barriers”
Pros
Has been really valuable in education especially in secondary schools and higher education and it also works very well for collaborating with teachers and coworkers. It makes it possible to reach goals in real time without having to meet face to face which helps remove a lot of the barriers that usually exist in both work and learning environments.
Cons
The mobile app feels really heavy when installing it on devices. Also the conference time limit included in the free version needs improvement.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
E-Learning, 1-10 employees
More than a year
“widely adopted for online meetings”
Pros
Ever since the pandemic, nearly everyone already knows their way around the platform and that's a huge advantage. Unlike a lot of other tools you usually don't need to spend time explaining how it works. It's also a very complete option for online meetings, client consultations and even group training sessions.
Cons
Problem is that the recording quality can't really be adjusted so I wouldn't count on those recordings if you plan to publish them.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Primary/Secondary Education, 1-10 employees
More than a year
“perfect for studying and staying connected”
Pros
It helped me keep up with my studies during the pandemic and it also lets me stay in touch with family and friends in a practical and efficient way.
Cons
The taskbar menu in the app isn't my favorite. In some situations it gets in the way and makes things more difficult although it's still manageable.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Information Technology and Services, 51-100 employees
More than a year
“useful for classes and sharing”
Pros
Screen sharing and the chat are really useful and it also supports a large number of participants which works very well for things like online classes.
Cons
Video traffic is quite heavy so you need a solid internet connection to join and an even better one if you're the one broadcasting.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Financial Services, 1-10 employees
More than a year
“versatile meetings and webinar tools”
Pros
Starting off with it was easy and using it day to day feels pretty simple. Since it's been around for a long time and is one of the major platforms, it connects with a wide range of other software and tools. I mostly used it for one on one or small meetings but it also works well for webinars and larger events when needed.
Cons
The biggest downside is the cost especially if you only need it for basic video calls. The subscription includes a lot of features I've never ended up using so I'd much prefer a lower-priced plan that strips things back to just the essentials.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Computer Software, 500+ employees
More than a year
“essential for remote meetings”
Pros
This platform has become a key part of my daily workflow because of the kind of work I do. Since I work remotely, every meeting happens on it. On top of that my company also runs usability testing and those sessions are held there as well. A few things I really appreciate about it are being able to join from almost any device even without an account, screen sharing, remote control and the option to record meetings without much trouble.
Cons
To get access to all features, installing the app is still necessary. Another issue is that it tends to consume a noticeable amount of my device's battery and resources. I really hope the developers improve these areas.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
7
Information Technology and Services, 500+ employees
More than a year
“screen sharing that shines”
Pros
One thing I really enjoy is the screen sharing feature especially with annotation. It makes presentations and collaboration much more interactive and useful.
Cons
A downside is that the chat messaging still doesn't offer an option to share files which would make communication a lot more convenient.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
E-Learning, 1-10 employees
More than a year
“has steady updates”
Pros
Even people who aren't very tech savvy can get comfortable quickly. It's dependable despite the massive number of users relying on it every day and I appreciate that the team keeps improving it with gradual updates so the platform stays stable overall.
Cons
At the moment the thing that bothers me is how it sometimes changes the microphone settings on its own. It's not a deal breaker since it's fairly simple to fix in the preferences but it still adds one more thing I have to double-check and possibly adjust before going live.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Mental Health Care, 1-10 employees
More than a year
“very accessible”
Pros
It's a very simple tool to use, really practical and the price feels quite affordable for software that's this useful.
Cons
Maybe the chat could be made a bit more dynamic, like with a pop-up window. Other than that, it's really very good as it is.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Financial Services, 500+ employees
More than a year
“Easy to figure out”
Pros
So easy to use and gives our team and company dependable, high quality communication! I also enjoy being able to use custom backgrounds and the fun backgrounds and avatars add a nice personal touch.
Cons
One thing that's been a little tricky is figuring out how to hand over control of my desktop to someone else.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Information Technology and Services, 500+ employees
More than a year
“feature-packed”
Pros
What really stands out is how many settings can be customized and even better, they're presented in a way that's simple to understand and use. The platform does a very good job of balancing privacy and meeting controls while still letting participants interact and explore features comfortably. From scheduling meetings and syncing calendars to joining calls, adjusting video and audio based on what's needed, sharing screens, recording sessions, creating breakout rooms and managing host controls, the whole experience feels dependable, practical and very comfortable to use.
Cons
I don't have any major complaints about the software. If anything, it would be more convenient to handle the key settings directly inside the app rather than having to log in through the web portal.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10