Total 2562 reviews

4.7

All reviews are from verified customers

Rating Distribution

5

Stars

70%

4

Stars

26%

3

Stars

3%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

JP
James Pereira

Management Consulting, 1-10 employees

More than a year

5.0

“Gets the job done!”

Pros

Setting up meetings is quick, it connects nicely with Calendly and sending notifications to invitees is easy. It also integrates smoothly with the Fathom notetaker which makes note-taking much more practical and makes it simple to share notes along with video snippets.

Cons

There's still no option to pin chats so when someone joins a meeting late, you have to resend any earlier messages instead of keeping them visible for everyone.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

AYZ
Angel Yan Zi

E-Learning, 1-10 employees

More than a year

5.0

“Good for teaching sessions”

Pros

After about three and a half years of using this platform, I'm still really happy with how user friendly it is and how many useful features it includes. Even for people who aren't especially tech savvy, it is very approachable. A lot of the tools are pretty self-explanatory and don't take much time to learn or remember. Features like screen sharing, whiteboard annotation and breakout rooms have been especially valuable. With just one click, I can share my computer or device screen with everyone in the meeting. Whether it's a document, pictures or even a video, sharing content is quick and convenient. This has been especially helpful in classroom situations when I need to show students assignment directions or walk them through a demonstration. Breakout rooms are another feature I really appreciate! I can divide students into smaller groups either randomly or based on assigned teams for discussions and I'm able to jump into each room to see how things are going. I can also set a timer for the breakout sessions so everyone comes back to the main meeting at the right time. That makes it really useful for giving students dedicated time to talk through questions with their classmates.

Cons

Screen sharing can get a little laggy when I'm sharing videos especially with the audio and playback although I understand that may be more related to a weak internet connection. It will also occasionally crash but that seems tied to poor internet as well. When it's being used somewhere with a strong connection, I usually don't run into any problems.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

TF
Tjhin Franky

Financial Services, 11-50 employees

More than a year

4.0

“reliable for meetings”

Pros

During the pandemic the free version for non-commercial use was really helpful for me. Even with the roughly 50 minute limit, it supported my meetings and client presentations well. Using this platform saved a lot of time, energy and money and it also gave good economic value. It feels secure, supportive, user friendly and simple to use.

Cons

In webinars or online meetings it sometimes lags or gets disconnected. It is still manageable but it would be even better if those issues could be fixed and improved.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

7

AB
Ali Blal

Computer Software, 11-50 employees

More than a year

4.0

“Love the recordings”

Pros

One feature my team relies on a lot is screen recording since it lets us go back to meeting sessions anytime we need to review something. The video and audio quality are both solid and screen sharing works well too. It's also helpful that the admin can manage participants and stop unnecessary conversations during meetings.

Cons

Downloading the recordings can be a little confusing especially for users who are not very familiar with the software.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

8

Functionality

7

DP
David Pasqualone

Marketing and Advertising, 1-10 employees

More than a year

4.0

“well-laid-out meeting controls”

Pros

Joining and running live meetings feels easy and the core features are organized in a clear, well-laid-out way.

Cons

An annoyance is the floating menu bar during screen sharing since it tends to get in the way.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

7

OB
Omar Buenaventura

Food & Beverages, 101-500 employees

More than a year

5.0

“practical and widely familiar”

Pros

It's very simple to use and pretty much anyone can enjoy the experience. It doesn't take up much space on our devices and it's so well known that when it's time to hold meetings, most people already know how to use it.

Cons

Since I started using it, it has improved a lot. It feels more dynamic and practical now and I think the platform is heading in a very good direction.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

A
Anonymous

Architecture & Planning, 500+ employees

More than a year

5.0

“versatile tool”

Pros

One thing I really appreciate is how versatile it is. The app feels very natural to use and the interface is set up in a very simple, accessible way. It makes running meetings really convenient whether they are live or asynchronous since you can save sessions and go back to review them as many times as needed.

Cons

A downside is that it depends on external equipment like a camera and microphone if you want the best possible experience. Even so, using only the built-in tools on a computer, it still handles video and audio quite well because it gives you options to manage background noise and reduce outside sounds.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

DM
David Mederake

Marketing and Advertising, 1-10 employees

More than a year

5.0

“top-tier video and audio quality”

Pros

The video and audio quality are excellent which is exactly where most competing tools tend to fall short. Also it has become so widely used by now that you rarely have to explain to anyone how it works. For me the real cherry on top is the ability to bring in virtual cameras and audio sources something many other platforms still don't support well or only handle in a very limited way.

Cons

I did prefer the earlier setup when two people could stay on a call for as long as they wanted for free. That said, it's not really a major downside. Sure, there are free alternatives out there but they usually come with the kind of quality trade-offs you'd expect.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

AA
Adebayo Anaeto

Marketing and Advertising, 11-50 employees

More than a year

4.0

“communication handled well”

Pros

It handles communication really well especially for screen sharing and video conferencing during meetings.

Cons

Issue is that it uses a lot of data and it only performs properly when the internet connection is fast.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

CR
César Ramírez

Government Administration, 500+ employees

More than a year

5.0

“collaboration without barriers”

Pros

Has been really valuable in education especially in secondary schools and higher education and it also works very well for collaborating with teachers and coworkers. It makes it possible to reach goals in real time without having to meet face to face which helps remove a lot of the barriers that usually exist in both work and learning environments.

Cons

The mobile app feels really heavy when installing it on devices. Also the conference time limit included in the free version needs improvement.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

DD
Daniel Desjardins

E-Learning, 1-10 employees

More than a year

5.0

“widely adopted for online meetings”

Pros

Ever since the pandemic, nearly everyone already knows their way around the platform and that's a huge advantage. Unlike a lot of other tools you usually don't need to spend time explaining how it works. It's also a very complete option for online meetings, client consultations and even group training sessions.

Cons

Problem is that the recording quality can't really be adjusted so I wouldn't count on those recordings if you plan to publish them.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

AV
Alfredo Valcarcel

Primary/Secondary Education, 1-10 employees

More than a year

5.0

“perfect for studying and staying connected”

Pros

It helped me keep up with my studies during the pandemic and it also lets me stay in touch with family and friends in a practical and efficient way.

Cons

The taskbar menu in the app isn't my favorite. In some situations it gets in the way and makes things more difficult although it's still manageable.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

9

SG
Sebastian Guzman

Information Technology and Services, 51-100 employees

More than a year

4.0

“useful for classes and sharing”

Pros

Screen sharing and the chat are really useful and it also supports a large number of participants which works very well for things like online classes.

Cons

Video traffic is quite heavy so you need a solid internet connection to join and an even better one if you're the one broadcasting.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

7

GM
Grant Millar

Financial Services, 1-10 employees

More than a year

5.0

“versatile meetings and webinar tools”

Pros

Starting off with it was easy and using it day to day feels pretty simple. Since it's been around for a long time and is one of the major platforms, it connects with a wide range of other software and tools. I mostly used it for one on one or small meetings but it also works well for webinars and larger events when needed.

Cons

The biggest downside is the cost especially if you only need it for basic video calls. The subscription includes a lot of features I've never ended up using so I'd much prefer a lower-priced plan that strips things back to just the essentials.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

FM
Farzana Mohsin

Computer Software, 500+ employees

More than a year

4.0

“essential for remote meetings”

Pros

This platform has become a key part of my daily workflow because of the kind of work I do. Since I work remotely, every meeting happens on it. On top of that my company also runs usability testing and those sessions are held there as well. A few things I really appreciate about it are being able to join from almost any device even without an account, screen sharing, remote control and the option to record meetings without much trouble.

Cons

To get access to all features, installing the app is still necessary. Another issue is that it tends to consume a noticeable amount of my device's battery and resources. I really hope the developers improve these areas.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

7

A
Anonymous

Information Technology and Services, 500+ employees

More than a year

5.0

“screen sharing that shines”

Pros

One thing I really enjoy is the screen sharing feature especially with annotation. It makes presentations and collaboration much more interactive and useful.

Cons

A downside is that the chat messaging still doesn't offer an option to share files which would make communication a lot more convenient.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

LD
Laura Donnelly

E-Learning, 1-10 employees

More than a year

5.0

“has steady updates”

Pros

Even people who aren't very tech savvy can get comfortable quickly. It's dependable despite the massive number of users relying on it every day and I appreciate that the team keeps improving it with gradual updates so the platform stays stable overall.

Cons

At the moment the thing that bothers me is how it sometimes changes the microphone settings on its own. It's not a deal breaker since it's fairly simple to fix in the preferences but it still adds one more thing I have to double-check and possibly adjust before going live.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

ACG
Avelina Cruz Guerrero

Mental Health Care, 1-10 employees

More than a year

5.0

“very accessible”

Pros

It's a very simple tool to use, really practical and the price feels quite affordable for software that's this useful.

Cons

Maybe the chat could be made a bit more dynamic, like with a pop-up window. Other than that, it's really very good as it is.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

9

CK
Chuck Kroemer

Financial Services, 500+ employees

More than a year

5.0

“Easy to figure out”

Pros

So easy to use and gives our team and company dependable, high quality communication! I also enjoy being able to use custom backgrounds and the fun backgrounds and avatars add a nice personal touch.

Cons

One thing that's been a little tricky is figuring out how to hand over control of my desktop to someone else.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

A
Anonymous

Information Technology and Services, 500+ employees

More than a year

5.0

“feature-packed”

Pros

What really stands out is how many settings can be customized and even better, they're presented in a way that's simple to understand and use. The platform does a very good job of balancing privacy and meeting controls while still letting participants interact and explore features comfortably. From scheduling meetings and syncing calendars to joining calls, adjusting video and audio based on what's needed, sharing screens, recording sessions, creating breakout rooms and managing host controls, the whole experience feels dependable, practical and very comfortable to use.

Cons

I don't have any major complaints about the software. If anything, it would be more convenient to handle the key settings directly inside the app rather than having to log in through the web portal.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10