Zoom Reviews
Total 2562 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars70%
4
Stars26%
3
Stars3%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Cosmetics, 1-10 employees
Less than a year
“flexible meetings from anywhere”
Pros
Has been most valuable to me because it lets me stay connected and handle business from wherever I'm comfortable, without needing to be physically present in a meeting.
Cons
Needs better support for content creators. I'd really like the option to set up a session that people have to pay to join. It would be nice if it built that into the platform so hosts could charge attendees directly and get paid through the platform.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Marketing and Advertising, 1-10 employees
More than a year
“fixed issues”
Pros
The upgraded security has made "Zoom bombing" pretty much a non issue now. Recording meetings and saving them is simple and being able to stream live to both Facebook and Youtube at the same time is a really useful bonus.
Cons
There are tons of settings and customization options so it can feel a little overwhelming in the beginning. Once everything is set the way you want though, you usually don't have to mess with it again. On rare occasions it can be a little unstable like when someone has trouble joining a meeting and while it doesn't happen often, it's very frustrating when it does.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Investment Management, 51-100 employees
More than a year
“ideal for staying connection”
Pros
For remote work this has been the ideal way to stay connected with coworkers and clients through video calls in today's digital world. My business honestly couldn't operate without it, plain and simple. It handles everything well, from webinars to screen sharing.
Cons
The only tiny inconvenience is that the meeting links can sometimes be a bit long but that's very minor.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Human Resources, 1-10 employees
More than a year
“user friendly”
Pros
Packed with useful features while still being very user friendly, this platform introduced a lot of the functions others later followed. For webinars, it lets me use almost all the teaching techniques I rely on in face-to-face sessions, like breakout rooms for group work, the whiteboard and sharing videos. It also works consistently well even when participants do not have the app installed or join from a smartphone, without all the registration trouble that comes with Teams. Compared with Google Meet, it feels like a much more advanced platform. The recording feature is also dependable and simple to use which really matters when I need people to watch a webinar afterward or when I want to review my coaching sessions.
Cons
I enjoy using it so much that no major annoyance comes to mind. My only real complaint is the pricing which feels expensive compared with other platforms that appear to be free. That seems to be one reason it has lost some popularity especially among business users who already have Teams included with their Office subscription. I actually preferred the older pricing model, where it stayed free for two participants and you only had to pay when more people joined. Even so I still keep using it because the feature set is worth it.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
7
Functionality
10
E-Learning, 51-100 employees
More than a year
“simple screen sharing”
Pros
One thing that really worked well with it was how simple it was to share my screen and being able to draw directly on it made collaboration much better. Once we had paid plans, meetings were no longer cut off by time limits and the built-in tools like chat, markup and screen sharing made remote meetings feel much closer to being together in person when it came to getting work done.
Cons
Back before my company upgraded everyone to professional access, scheduling meetings was honestly frustrating because the 40 minute limit kept getting in the way. It was especially annoying when someone was in the middle of making a point and the call would suddenly end.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Machinery, 101-500 employees
More than a year
“video calls that just work”
Pros
The interface feels very clean and accessible across PC, smartphone and tablet. The audio and video quality is excellent and the screen sharing features work really well.
Cons
I haven't noticed any real cons apart from the license pricing which feels fairly high compared with competing products.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Information Technology and Services, 101-500 employees
More than a year
“quick meeting setup”
Pros
Setting up a meeting takes very little effort and sharing the link with others is easy.
Cons
When I share my screen videos tend to lag quite a bit during playback.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Logistics and Supply Chain, 11-50 employees
More than a year
“Stable calls”
Pros
It's very accessible and simple to use. The connection stays stable, the audio and video quality are excellent and it includes very practical, useful features that make meetings feel more natural and efficient.
Cons
I wouldn't change anything about the app. It has worked really well for me.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Information Technology and Services, 500+ employees
More than a year
“Standard for meetings”
Pros
It has pretty much become the standard for meetings now! Being able to share your screen while working remotely with coworkers makes calls feel simple and efficient.
Cons
At times minimizing the window while screen sharing can be a little awkward. Sharing files through the platform can also be inconvenient so we usually end up sending them through Slack instead of during a call on the platform.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Internet, 500+ employees
More than a year
“great scheduling”
Pros
Scheduling daily, weekly or monthly meetings through the calendar has been great! I've relied on it heavily for more than two years now to manage both client calls and internal meetings. The screen sharing and remote access features are especially helpful for clear, efficient communication while working from home. It has also been consistently dependable when it comes to audio and video quality during meetings.
Cons
Occasionally it gives incorrect mute and unmute notifications. I've noticed on several occasions that my audio was actually active even though the screen showed it as muted. That can make it hard to keep conversations noise-free especially during client meetings.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Information Technology and Services, 1-10 employees
More than a year
“best option for virtual meetings”
Pros
Our internal team meetings regularly start with calls on this platform and even some virtual events are hosted there from time to time. There are also situations where certain roles specifically require this to get the job done. All in all I'd say there still isn't a better alternative to it on the market today.
Cons
Some of the security settings that are currently handled through in-program banners would be much more convenient if they could be managed directly from the admin portal.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Legal Services, 1-10 employees
More than a year
“reliable calls for big groups”
Pros
Joining calls with more than 30 people at once has been a really good experience. I could hear and see everyone clearly the whole time and not a single meeting dropped or disconnected. It worked really well.
Cons
The only downside is that the free version only lets you use it for up to 90 minutes per session.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Financial Services, 1-10 employees
More than a year
“essential for remote meetings”
Pros
With so much of my financial services work happening remotely now, this has turned into a key part of how I do business. It's very simple to use, both our team and our clients already know their way around it and we rely on it every single day.
Cons
I don't really have any complaints. It fit naturally into our day-to-day workflow and at this point, most of my meetings are handled through this platform.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Education Management, 1-10 employees
More than a year
“all kinds of needs!”
Pros
Works really well as a communication tool for all kinds of needs. It's useful for webinars, online meetings, team collaboration, screen recording and more.
Cons
One thing that's really frustrating is that you can't copy and paste content from the chat which gets annoying fast.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Management Consulting, 51-100 employees
More than a year
“practical meetings with useful integrations”
Pros
Has been especially useful because it connects well with major business tools which helps keep meetings productive. It's also a practical and easy way to handle basic video conferencing needs. The platform is simple to use and it's easy to set up, host, manage and schedule meetings. Another plus is the pricing which can be quite appealing depending on what you need, ranging from a free plan to more expensive options. There's also the benefit of being able to host free 40 minute meetings.
Cons
Generally does what I expect it to do but I think the security side could use more attention and improvement. I've hosted private work meetings where a random person somehow joined the call which was concerning. For live public webinars the chat function also lets users post comments immediately and as far as I know, there isn't a way to remove inappropriate or vulgar messages once they appear.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Entertainment, 1-10 employees
More than a year
“my review”
Pros
Having a free version is a big plus and there's also a paid plan if you need more advanced features. It makes it possible to stay connected with clients anywhere in the world, join seminars, attend live training sessions or just have productive conversations about work. It's fairly easy to use and since so many people already know and use it globally, it's simple to connect with others through it.
Cons
The setup and configuration can sometimes be a little tricky. Quite often some clients struggle to get their sound working because it has to be adjusted in the settings and there isn't a direct option available to select the audio right away.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
7
Staffing and Recruiting, 11-50 employees
Less than a year
“positive experience!”
Pros
When our organization shifted to working from home during the pandemic, staying connected over calls with the team became a real challenge. This ended up being the solution we needed and we started using it for all of our stand-up meetings and daily huddles. It helped everyone stay connected consistently and also gave a noticeable boost to our productivity. Even now our organization still relies on it for client meetings as well as internal communication.
Cons
An issue we do run into is that the remote access feature can lag or freeze at times. It only seems to happen on certain devices but when it does, it creates problems for the team. Other than that, we really haven't experienced any major issues.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
7
Telecommunications, 1-10 employees
More than a year
“Very good”
Pros
Joining and using this platform is easy and it lets you hop into live stream meetings from anywhere in the world.
Cons
Sometimes the app randomly removes you from the meeting :/
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Staffing and Recruiting, 500+ employees
More than a year
“honest opinion”
Pros
The video quality has been really good and the screen sharing quality is just as solid with no lag at all. It's very user friendly and makes everything simple to use during calls.
Cons
There isn't really any major downside for me with this software. The only thing I'd want improved is the limit on video call duration and the number of participants allowed.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Industrial Automation, 51-100 employees
Less than a year
“useful free meetings tool”
Pros
Even as a free app, it comes with a lot of features. It works really well for all kinds of meetings whether it's for work or even teacher staff meetings.
Cons
If you don't have a subscription, meetings are limited to 40 minutes and anyone with the link can join the meeting.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8