Zoom Reviews
Total 2562 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars70%
4
Stars26%
3
Stars3%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Computer Software, 1-10 employees
Less than a year
“ideal solution”
Pros
During the Covid19 period when in person meetings were restricted, this turned out to be an ideal solution! The website and app come with a lot of useful features especially the very clear audio and solid video quality for video conferences. It also lets you bring together a large number of participants and join meetings from almost any device whether it's a PC, laptop or smartphone. Another thing that makes it practical is the meeting interaction tools like hand raising and messaging which help people participate better. Screen sharing is also one of its strongest features because it makes presenting content very convenient. On top of that meetings can be recorded without much effort although recording depends on host approval which helps protect privacy.
Cons
It can also contribute to weaker team relationships since it makes virtual meetings a substitute for meeting face to face. One drawback is that it does not guarantee everyone will stay consistently present throughout the meeting especially when sudden internet disruptions happen. Because of that, there can be doubts about whether all participants actually receive the full discussion and content being shared.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Staffing and Recruiting, 101-500 employees
More than a year
“mobile access keeps business moving”
Pros
Being able to join remotely even without a laptop is really convenient since I can use it on my phone to attend meetings and connect with people for business-related communication.
Cons
At times calls get marked as spam calls. If that gets fixed, it would make things much more convenient and comfortable for my work.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Chemicals, 500+ employees
More than a year
“satisfied user”
Pros
Biggest advantage for me is how many people it can handle in a single meeting. We've hosted sessions with more than 300 attendees and it still stayed stable and clear throughout. I haven't really seen another video conferencing platform manage that kind of scale in the same way. Another thing I appreciate is how dependable it is overall since it rarely goes down or spends time buffering. It's also very flexible because it works across nearly all browsers, mobile devices and PCs which makes it even more convenient.
Cons
Even though they've clearly put in a lot of effort to fix bugs, there are still times when the audio or video starts lagging and that can make the experience frustrating. The mobile app also doesn't offer the same features or overall experience as the web version. On top of that, the support team could be more responsive whenever help is needed.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Financial Services, 51-100 employees
More than a year
“recordings help a lot”
Pros
Has been really useful for starting online meetings and video conferences and the recording feature is especially helpful when I need to go back and review the meeting later.
Cons
The screen sharing feature can be a little delayed but it still works very well for showing my screen to everyone in the meeting.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Staffing and Recruiting, 500+ employees
Less than a year
“Reliable international calling features”
Pros
Getting started with it for international calls is very easy and it comes with several useful features like text messaging, meetings and more.
Cons
From time to time the voice breaks up during calls because of network issues and occasionally the call does not connect for the same reason.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Design, 101-500 employees
More than a year
“screen control and live teaching”
Pros
One thing I really enjoy about it is how customizable it feels especially with the option to take over someone else's screen. For education, that feature is incredibly useful because instead of wasting time trying to explain something step by step, you can just demonstrate it live and directly help the person on the other end.
Cons
At the beginning even simple things like changing my name were confusing and I also ran into quite a few issues with screen sharing before. Another downside is that in some meetings you cannot leave anonymous comments which can feel a bit intimidating in school settings since people may not feel comfortable asking questions or sharing what they need. It would be really helpful if there were an option like that with moderator approval.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
10
Human Resources, 1-10 employees
More than a year
“distributed teamwork made better”
Pros
No matter where we're working from, it really helps our distributed team stay connected and collaborate more easily.
Cons
One ongoing annoyance is that we have to keep renaming ourselves over and over to maintain our preferred settings.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Primary/Secondary Education, 500+ employees
More than a year
“Distance learning lifesaver”
Pros
Being able to connect with students, coworkers and training professionals through this platform has been incredibly valuable. It really gives that feeling of being in the same room and having a real conversation face to face. During distance learning, it was an absolute lifesaver and even now it continues to be just as useful. Something that used to be a logistical headache (trying to get everyone in my field together for an afternoon meeting) can now be handled quickly and efficiently over this platform.
Cons
Some administrative settings were only available by leaving the main screen and opening a separate area to make changes. It would be much better if all of those settings were available in a quick-access sidebar so adjustments could be made on the spot.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Civic & Social Organization, 51-100 employees
More than a year
“reliable meetings and sharing”
Pros
If you're not using this software yet, go for it. File sharing, screen sharing, live presentations and recording are all very simple to use and it runs without bugs or only very rarely.
Cons
It no longer works on screens with built-in applications and that is a real issue.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Religious Institutions, 101-500 employees
More than a year
“engaging meetings with screen sharing”
Pros
One thing I enjoy most about this software is being able to share my screen and chat live during video meetings at the same time. It makes the whole meeting feel much more interactive and engaging.
Cons
almost everything about this app is excellent. The only downside is the time limit on meetings and I hope the team updates this feature to allow longer sessions.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Education Management, 500+ employees
More than a year
“trusted platform”
Pros
During online meetings, its interface and overall UI feel very well designed. It gives users the flexibility to choose the layout that suits them best, depending on what they want to focus on or take away from the meeting.
Cons
There really isn't anything in the software that I dislike much but one improvement would be a Lite version that can perform better even on low-bandwidth connections.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Staffing and Recruiting, 101-500 employees
Less than a year
“Helpful for webinars”
Pros
Almost anyone can access it which makes it really convenient. It's especially useful for meetings and webinars.
Cons
It uses a lot of internet data and even then it can still run slowly at times.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Human Resources, 500+ employees
More than a year
“best choice for team calls”
Pros
Has completely changed the way we work. We start every day with internal team meetings on the platform and we also use it for virtual conferences a few times each month. Even some of our interviews for specific roles are conducted through calls on this platform. To sum it up, I haven't seen any better alternative to it in the market so far.
Cons
I haven't come across any major downsides. If anything, a slight improvement in video quality would give it even more of an advantage over its competitors.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Education Management, 11-50 employees
More than a year
“Accessible meetings”
Pros
Getting into meetings is really easy and it gives me a lot of the same familiar feel that Skype used to have.
Cons
Don't have any real complaints about it. The only thing I'd love to see added is a built in form filling feature. If I'm speaking with someone instead of sending a form separately through this platform or email, it would be helpful to open a form right there during the meeting, let them complete it live and submit it on the spot.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Food Production, 51-100 employees
More than a year
“reliable for weekly classes”
Pros
It has been really useful for me since I use it every week to join live college classes and I genuinely enjoy attending meetings on it.
Cons
Something that really bothers me is that the audio and video still cut in and out even when the internet connection is good. It becomes pretty frustrating when the other person is speaking and you can't hear them clearly.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Individual & Family Services, 1-10 employees
More than a year
“global connection and virtual participation”
Pros
Entering meetings is so simple and sharing a room with people from anywhere in the world is very convenient and it has become a really useful tool for this digital era. It makes virtual interaction feel real as well, allowing people to participate, connect and engage around topics they have in common.
Cons
Issue is that the free version only allows 40 minutes, without considering that participants usually take 10 to 15 minutes to join. That wastes valuable time meant for the main discussion and ends up forcing everyone to re-enter the meeting again much too soon.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Alternative Medicine, 1-10 employees
More than a year
“widely known”
Pros
Starting off with it is as it gets and ever since 2020, just about everyone either uses it already or at least knows what it is.
Cons
The limitation with the free plan is that group meetings can only run for a set amount of time. I understand that they need a way to monetize the product so that part makes sense. Still, it would be nice to see a lower-cost or mid-level plan for people who need a bit more than the free version offers but not as much as the full premium tier.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
10
Functionality
8
Education Management, 500+ employees
More than a year
“accessible interface”
Pros
Feels very easy to use because the interface is highly accessible! One thing I especially needed was reliable screen sharing for video since I teach Film and TV Studies and that was absolutely essential. In that area it really delivered especially compared with tools like Collaborate which did not handle it well when Covid first started. I also appreciated the option to record meetings and lessons since it meant students in different time zones could watch the material later.
Cons
From a teaching perspective, there are still a few things I wish were better. First I would have liked the session administrator, in this case me as the professor, to have the ability to turn on both camera and sound for participants. I understand the privacy concerns involved but I also know plenty of students log in and then focus on other things on their computers while supposedly attending class. Second I missed having smaller meeting spaces within the main meeting. It might be complicated to build but it would have been very useful to create sub sessions where students could discuss topics in small groups and then return to the main class to share their conclusions. Third it would have been helpful if it included some basic video editing such as trimming the start of a session since that part often included technical issues from participants. Lastly I used a version paid for by my workplace so I did not run into the one-hour limit that colleagues on the free plan had to deal with.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
7
Functionality
8
Construction, 101-500 employees
More than a year
“trouble free to use”
Pros
It is very simple to use and joining meetings has always been trouble free for everyone I've invited. That's something I really can't say about Microsoft Teams where people seem to run into issues more often.
Cons
The part I'm not a fan of is the video resolution cap that comes with the free plan.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Internet, 500+ employees
Less than a year
“Fun experience”
Pros
I love the background effects! They add a fun touch to the whole experience. Also the call quality is excellent and I also really appreciate the recording option and the chat features!
Cons
As long as you have a strong internet connection, the experience stays consistently good.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9