Zoom Reviews
Total 2562 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars70%
4
Stars26%
3
Stars3%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Media Production, 500+ employees
More than a year
“Dated interface”
Pros
Installation was easy enough. It runs best on a machine with at least 16 GB of RAM and an i5 processor or better.
Cons
Interface really feels like it needs a major refresh. The audio and video controls could also use some fine-tuning especially since it's used across such a wide range of hardware.
Rating Distribution
Ease of use
5
Value for money
5
Customer Support
6
Functionality
6
Computer Software, 500+ employees
More than a year
“makes remote work manageable”
Pros
Working remotely has been much more manageable with it since I can share my screen with coworkers or clients no matter where they are. The screen sharing and annotation tools are especially useful because they let me clearly walk clients through each step making it much easier for them to understand exactly what we're discussing.
Cons
There are times when screen sharing feels a little laggy. Certain apps also open very slowly during a conference call which is frustrating because it leaves the client waiting for a few minutes.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
10
Functionality
7
Information Technology and Services, 51-100 employees
More than a year
“really shines”
Pros
Handling video calls with a large number of participants is where this app really shines. The video quality stays very good, the software is simple to use and the overall performance has been consistently reliable.
Cons
It would be even better if the app added tools for editing flowcharts and working with statistics during live video calls since features like that could make it even more popular.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Accounting, 51-100 employees
More than a year
“So convenient”
Pros
Using this platform has been very convenient for short meetings especially when joining from home. The interface feels user friendly, people are usually available whenever needed and just about everyone can access it without much trouble.
Cons
The video quality can be inconsistent at times and it gets a bit difficult to manage meetings when there are a large number of participants involved.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Consumer Services, 1-10 employees
More than a year
“works for every project”
Pros
Everything about it feels really well designed and thoughtfully put together. If we'd had this product five years earlier, I honestly think all of our projects would have turned out successfully.
Cons
I have nothing negative to say, I only have love and respect for this product.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Accounting, 500+ employees
More than a year
“Love the breakout rooms”
Pros
Takes almost no time to get used to and even after just a day of using it, the features already feel familiar. It supports collaboration with thousands of people in a single meeting room which is really impressive. You can also split a class or group into smaller sessions using breakout rooms. Everything happens in real time without delays and it feels like one of the best platforms available for working with other people.
Cons
Problem is that if you are on the free version or trial, the software comes with very limited features.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Education Management, 500+ employees
More than a year
“good experience”
Pros
The interface is simple to understand and the features are easy to use. Call quality is good overall and it can be adjusted depending on the network connection. I also think the contact management works really well especially since it lets you add non-company IDs with the right restrictions and exceptions.
Cons
Works very well overall for conferences but there is one issue during large group video sessions like town hall meetings. The video can sometimes freeze because of the high bandwidth usage so that part could definitely be improved.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Newspapers, 500+ employees
More than a year
“Nice tool”
Pros
The thing I appreciate most about this software is how clear the audio and video quality is.
Cons
I love everything about this software. The audio and video quality are excellent.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
E-Learning, 1-10 employees
More than a year
“productive for remote lessons”
Pros
Being able to deliver lessons and run meetings without being tied to my workstation has been really valuable. It makes remote work and teaching much more productive.
Cons
Nothing has really been a problem lately though I'd still like to see a few more features added to the whiteboard.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Marketing and Advertising, 1-10 employees
More than a year
“fast and reliable meetings”
Pros
It's quick to get into and very user friendly. It loads fast and stays stable even when the internet connection has low bandwidth.
Cons
About once a week, when the app is loading, it logs me out and I have to sign in again. It's not a huge problem but it always seems to happen when I'm short on time and rushing to join a meeting.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Education Management, 500+ employees
More than a year
“Connect with anyone”
Pros
Really simple to get into a meeting and I can connect with just about anyone while sharing my screen without any trouble. It works really well for classrooms, business meetings and even casual chats with friends.
Cons
I'd still love to see more features added. Things like surveys, anonymous writing or other interactive activities would make it even better.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Information Services, 1-10 employees
More than a year
“useful and practical”
Pros
Has been a really useful and practical tool for me :) A few things I appreciated were the high quality video calls, the simple setup process and how easy it is to use. The audio quality is also very good overall and downloading and installing the program was quick and uncomplicated. Another plus is that it doesn't take up much space so storage has never been an issue.
Cons
There are still a few details I don't really like. Sometimes the sound cuts out on the mobile app which can be frustrating during calls. Data uploading also feels slower than it should be and the security issues are another concern.
Rating Distribution
Ease of use
6
Value for money
5
Customer Support
6
Functionality
5
Information Technology and Services, 500+ employees
More than a year
“quick to start with”
Pros
Getting started with it is quick and the whole platform is easy to use. The features are clearly laid out and simple to understand even for someone with no prior experience. The interface is also clean and uncomplicated.
Cons
The free plan's time limit can be restrictive. On top of that, if the internet connection or bandwidth is weak, the video conferencing quality sometimes drops.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Writing and Editing, 1-10 employees
More than a year
“perfect for video conferencing”
Pros
It's a solid option for remote work and online learning and the screen sharing feature is very useful when you need to collaborate in real time. It works really well for communication and video conferences.
Cons
A stable internet connection is definitely needed for it to work properly. Another downside is that meetings come with a set time limit.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
7
Oil & Energy, 500+ employees
More than a year
“performs well”
Pros
It works exactly how you expect it to when you need it. Even when my internet connection isn't in the best shape, it still performs really well. The settings are laid out clearly and are simple to adjust whenever needed during use.
Cons
I'm not sure there's anything that really needs improving.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Computer Software, 500+ employees
More than a year
“no complications!”
Pros
Connecting with coworkers, friends and clients through this platform is really easy and scheduling meetings or sharing my screen never feels complicated. Screen sharing performs especially well and is easily one of the platform's strongest features.
Cons
Some features being locked behind a paid plan can be frustrating at times especially the meeting time limits. Cloud recording also requires payment which is another drawback.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Telecommunications, 500+ employees
More than a year
“join from anywhere”
Pros
A lot of people from different places can join at the same time as long as they have the meeting details. I can hop on from either my laptop or my phone and I also appreciate not needing a security code sent to me beforehand once I already have the info to join.
Cons
One concern with is that someone could take over as host and gain control of the meeting.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Research, 51-100 employees
More than a year
“must-have for meetings”
Pros
These days this is an essential app on my computer. I use it for meetings, video calls and chats whenever getting together in person is not possible. The video and audio quality are really good and the screen-sharing feature is especially useful. For longer conversations, I've even started choosing meetings on this platform instead of regular phone calls.
Cons
After getting used to it I do not have any major complaints. Just a couple of small things still come up: first, I cannot seem to find the chat history once the call has ended. Second, during screen sharing there are times when I cannot see another user's mouse cursor on the screen.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Consumer Services, 500+ employees
More than a year
“Keeps us connected”
Pros
Video conferencing, screen sharing and chat have all been really useful. During the pandemic, its meetings helped bring everyone back together and made it possible to stay connected again.
Cons
Nothing to complain about honestly. It feels very close to perfect.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Education Management, 51-100 employees
More than a year
“smooth recordings”
Pros
Right from the first time I used the platform, it guided me through the setup in a way that made everything feel very easy. I use it every day for work, mainly for student appointments but also for meetings and webinars. It's very simple to figure out and helps make my remote appointments feel much more engaging and worthwhile. I also really appreciate the recording feature. I don't need it often but every now and then a student asks to have a session recorded so they can review it later if they need more clarification.
Cons
The only issues I've run into have really been related to internet connection rather than the platform itself. When the wifi isn't strong, the video can freeze, lag or the audio may start having problems.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9