Zoom Reviews
Total 2562 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars70%
4
Stars26%
3
Stars3%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Retail, 1-10 employees
More than a year
“fast meetings”
Pros
From creating an account to joining a meeting and using its features, everything has been so simple! One thing I really appreciate is that there are no timeouts which helps a lot when I need an extra minute or two to get ready. The site is also very fast, with pages loading quickly instead of making me sit around waiting.
Cons
Video quality could definitely be improved. The resolution is not always very good and it usually needs better lighting to make the person on screen look clearer. Video calls also do not perform well on a phone. No matter which phone model is being used, the overall experience just is not very good.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Education Management, 1-10 employees
Less than 6 months
“affordable teaching features”
Pros
Pro version has been a really budget friendly option at just $15 a month and the fact that I can cancel whenever I want makes it especially practical. If I only need it for teaching a class for one or two months, I can subscribe for that time and stop afterward which works out perfectly. The breakout rooms are also really helpful for keeping students involved and giving them a way to collaborate during class. On top of that the layout and overall design feel more user friendly and polished than platforms like Google Meet. Screen sharing is another big plus because it lets students follow along with presentations or worksheets in real time with the teacher. Having unlimited meetings for up to 100 participants with Pro makes the whole package feel like an excellent value.
Cons
When I join a scheduled meeting before its actual start time, the software sometimes creates a separate meeting instead. Then when others try to enter the original scheduled session, they get a message saying that the host already has another meeting in progress. It would make much more sense if the platform simply let the host start the scheduled meeting early rather than creating a different one.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Consumer Services, 1-10 employees
Less than a year
“helpful screen sharing”
Pros
Audio and video are usually clear and free from interruptions and the screen sharing feature has been especially useful for me many times during live sessions.
Cons
Live meetings can feel a little confusing especially when the video window shifts and gets tucked into the corner. In professional meetings, you also have to stay mindful of the mute button all the time. That said, this becomes less of an issue once you get familiar with the app after a few days.
Rating Distribution
Ease of use
6
Value for money
5
Customer Support
7
Functionality
7
Retail, 1-10 employees
More than a year
“free and impressive!”
Pros
One thing I appreciate most about it is that it doesn't cost me anything which is great. There really aren't many things in life that are free and when they are, they usually don't come with this level of quality.
Cons
There isn't anything about this software that I dislike.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Writing and Editing, 1-10 employees
More than a year
“video and audio work really well”
Pros
Took a little time at first but once I understood how it works, they were simple to use. After I updated the app, the audio option became much more convenient too. I no longer had to scroll back or leave the meeting just to allow data access for audio.
Cons
When I join a meeting the app drops me and I have to enter again before the other person shows up on screen. Since I attend meetings on my smartphone, I sometimes come in with video only and no sound at first. Then I still need to grant permission to use my data before the audio feature works.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Biotechnology, 500+ employees
More than a year
“love the features”
Pros
Screen sharing, video conferencing and reliable two way audio and video are some of its most useful features. It has helped me present my ideas and work to other people without any trouble. The platform is very simple to use and fits naturally into my daily routine. I also appreciate that it can split participants into separate breakout rooms and then bring everyone back to the main room for a productive group discussion.
Cons
I'm satisfied with it. The only issue is that once a meeting ends, I lose access to the chat and the participants which is frustrating when I've kept notes in the meeting chat.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Non-Profit Organization Management, 11-50 employees
More than a year
“polished platform”
Pros
Feels polished and accessible and the integrations really help meetings run better than ever. Screen sharing, meeting recordings and webinars or conferences are easily some of the features I use the most. The video and audio quality stays consistently ahead of other competitors. I also use Krisp to boost call audio when I'm working from a noisy public place and we rely on Otter.ai for meeting transcripts and quick notes that everyone can review afterward.
Cons
Security and privacy could still be improved a bit although there are administrator settings available that can help strengthen both during calls. I also wish the chat function had more depth. Private messages between participants are too easy to miss so better notifications would really help. On top of that, moderators don't have much control if someone posts something inappropriate in the chat. The 40 minute limit on free accounts is inconvenient even if it's clearly intentional. Pricing for a subscription is also on the expensive side though it does reflect that this is a top-tier product.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
8
Functionality
10
Industrial Automation, 11-50 employees
More than a year
“my overview”
Pros
People can join even without creating an account, just by entering some basic personal details. It also includes really useful privacy controls, like muting audio and turning off video when needed. Managing a meeting feels efficient because there are plenty of practical tools available such as chat and the raise hand feature. The whiteboard is an excellent addition for explaining ideas and walking others through concepts. Another big advantage is how stable the connection usually is, with very little delay between the speaker and the listeners.
Cons
Free plan can be better since 40 minutes feels too short and it really should be at least an hour. It would also help to have monthly pricing options at a more reasonable cost especially for students using this platform for project work. The virtual background feature still needs improvement so it can fully separate the user from the background. Audio quality in noisy environments could also be upgraded with stronger noise suppression.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Real Estate, 51-100 employees
More than a year
“I'm satisfied”
Pros
Being able to share my screen during meetings or while running training sessions is one of the things I appreciate most. The option to record meetings and save them for later reference is also a huge advantage.
Cons
I don't have anything negative to say about this software.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Education Management, 500+ employees
More than a year
“friendly interface”
Pros
Was easy to use with clear instructions that even our older members were able to follow. The interface feels welcoming and user friendly and the video and audio quality were very good as long as the internet connection was strong enough.
Cons
The scheduling process and sending out meeting details could be organized better especially when coordinating across multiple teams.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Research, 1-10 employees
More than a year
“handy chats”
Pros
Has been really useful for my research meetings and conferences. Being able to start meetings quickly and generate instant meeting links is especially convenient. The interface also feels very user friendly and more polished compared with other platforms. I also appreciate the one-to-one and group chat options which are quite distinctive.
Cons
One issue I do have with the platform is that it can lag at times during use and occasionally it takes a while to open.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Internet, 101-500 employees
More than a year
“delivers what it promises”
Pros
Using it has been very easy and it delivers exactly what it promises. Joining or scheduling meetings and webinars only takes a few clicks which makes the whole process really convenient.
Cons
I don't have any complaints about the app since it has worked well for my meetings, video conferences and webinars.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Internet, 1-10 employees
More than a year
“go to software”
Pros
Ever since I was introduced to this platform a few years ago, it has remained my go to meeting software. The software is user friendly, dependable and has a clean look with clear, sharp video quality. I also appreciate that people can use it for up to 40 minutes before needing to move to a paid plan. That gives you enough time to try it out properly and explore the features before deciding whether it suits your needs. It's very beginner friendly as well. It really proved how valuable this kind of software can be especially during the pandemic when everyone had to stay indoors yet it still allowed us to handle tasks that normally required being together. Like any platform it is slightly difficult for people who aren't very tech-savvy but even then it's still quite simple to follow. You can also host a lot of participants, with meetings supporting up to 100 people and naturally larger audiences depend on the subscription plan you choose.
Cons
The only real issue I ran into with it came after the pandemic, when the free usage terms changed a bit. Free access is now capped at 40 minutes so anyone using the platform beyond that has to upgrade to a paid plan.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Import and Export, 1-10 employees
More than a year
“works properly”
Pros
It runs well even without a highend PC. It's also free to use for meetings under 30 minutes which is a really nice way to try it out properly before deciding to pay for it.
Cons
At this point, I haven't come across anything I dislike about this software.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Higher Education, 500+ employees
More than a year
“simple to use and affordable”
Pros
It's really easy to use and other people can get the hang of it quickly too.
Cons
The shorter meeting limit on the free version isn't my favorite part though the paid option is still reasonably priced.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Civil Engineering, 500+ employees
More than a year
“can host many people”
Pros
Easy to use and figure out and it works well for hosting a large number of people in a single meeting room.
Cons
A downside is that it needs a strong, high-bandwidth internet connection to keep the meeting streaming without interruptions.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Education Management, 500+ employees
More than a year
“reliable meetings at a good price”
Pros
I really appreciate how reliable and affordable it is. The app also comes with great features that are simple to use and put into practice.
Cons
One part that could be improved is the way names are ordered during conferences and meetings.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Hospital & Health Care, 500+ employees
More than a year
“everyone uses it!”
Pros
Almost everyone at my workplace uses it which makes it really convenient. Getting started is simple and the platform is easy to use overall. It helps a lot with collaborating with coworkers and other locations and it performs better than the other options we've tried. I also appreciate that it's regularly being updated and improved.
Cons
The navigation can feel a little confusing at times although it hasn't been a major problem for me. I do wish scheduling and organizing meetings inside the app were more easy.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Information Technology and Services, 500+ employees
More than a year
“secure access”
Pros
The user friendly interface made it much quicker to understand the meeting features. The join-by-link option and meeting passcode are especially useful and add a reassuring sense of security when we're on calls with teammates. Setting up calls and configuring permissions is simple and the support from the application team has also been excellent.
Cons
Bandwidth usage is handled well when only a small number of users are connected but when a lot of people join at the same time, it doesn't keep up as well for everyone especially during video conferences.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Education Management, 500+ employees
More than a year
“helpful whiteboard tool”
Pros
One of the most useful things about it for me was being able to record my classes and save both the video and audio files. I also used it as a whiteboard which fit really well with the way I teach. The cloud recording option was another big plus since I didn't have to waste time searching for where the files were saved.
Cons
I did run into some echo issues when using it with more than 10 people. I also think the pricing could offer more subscription options and the mobile UI still needs some improvement. There was one more minor issue too.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10