Zoom Reviews
Total 2562 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars70%
4
Stars26%
3
Stars3%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Music, 1-10 employees
Less than a year
“money-saving meetings anywhere”
Pros
Being able to join meetings without traveling is a real game changer. It's one of the best tools for cutting travel costs and saving money.
Cons
I'd just recommend having a reliable internet connection if you want to get the best experience with it.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Computer Software, 1-10 employees
More than a year
“Great application!”
Pros
I like its built-in secure file-sharing which lets you send just about any type of material to one person or to everyone in a meeting space. It also comes with app integration features that support the basic needs of teams across different industries. On top of that being able to share your screen while presenting makes the whole experience even better. The platform is very simple to use and the interface is organized in a way that feels natural and logical.
Cons
Up to this point I haven't run into any glitches or problems while using it.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Design, 1-10 employees
More than a year
“has a lot”
Pros
It comes with pretty much every feature you'd expect from video conferencing software.
Cons
The cost feels steep if your company already uses software that includes video conferencing. On top of that, getting in touch with customer support when something goes wrong can be difficult.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Hospital & Health Care, 1-10 employees
More than a year
“fitting for team meetings”
Pros
Using this platform has been very easy and it works really well when multiple people need to join and use it at the same time.
Cons
My only complaint is that the pro version feels a bit too expensive for small businesses.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
10
Functionality
10
Banking, 500+ employees
More than a year
“valuable tool”
Pros
During the Covid19 period, this platform became a very important tool for office work. It was especially useful when people could not attend conferences in person because they were still able to join meetings through it. The app has many advantages for office use. It is very user friendly and can be installed easily on laptops and desktops and it can also be accessed from mobile devices. It is designed for business purposes and works well for virtual meetings, conferences and online training. Joining a meeting is also very simple and accessible. Another big advantage is the low cost. The first 40 minutes of a meeting are free which helps offices reduce costs and makes it very valuable for small businesses. It is also user friendly in the sense that up to one thousand people can join a meeting at the same time. Also it works well with Google Calendar and meeting activities can be recorded there. Because of all these features, it is a very important product for office work!
Cons
Like any other product, it has a few issues but overall it is a very advanced meeting platform so the problems are not major.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Professional Training & Coaching, 1-10 employees
More than a year
“user friendly for family calls”
Pros
Using this has been really friendly and easy. I even set it up on my mother's phone for our monthly family video calls and showed her the basics. She picked it up very quickly and was able to join and use it on her own without any trouble.
Cons
One thing I'd really like to see improved is the room feature. I want to be able to access our chat room, files and shared documents even after the meeting has ended.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Writing and Editing, 1-10 employees
More than a year
“reliable for lectures and webinars”
Pros
Has been one of the most satisfying ways for me to communicate with clients, host webinars and teach online. I've been using it for lectures since 2020 and have been very happy with it. It gives users helpful tools like a highlighter, document sharing and screen sharing and it's simple to turn audio or video on and off whenever needed.
Cons
Issue is that it depends heavily on a stable internet connection. Without internet, a meeting cannot continue even for a minute.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Education Management, 500+ employees
More than a year
“feature packed”
Pros
Offers plenty of useful features like annotations, screen sharing and host control management which really makes it stand out from other competitors in the market.
Cons
There's nothing to complain about. Its main purpose is video conferencing and it handles that really well while also offering a wide range of features that make online communication much more convenient.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Education Management, 1-10 employees
More than a year
“quick meetings”
Pros
It runs fast and doesn't put much strain on my computer which makes meetings feel more reliable. Another big plus is that people can join without having to go through a registration process.
Cons
The only downside I've noticed is that screen recording files can take some time before they're fully processed and ready to use.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Information Technology and Services, 1-10 employees
More than a year
“reliable webinars and device support”
Pros
Comes with a lot of practical features for webinars and online meetings. The screen sharing and video casting are excellent and while the audio quality is decent, there is still room to make it better. It runs well across different devices, the cloud backup has been dependable and efficient and it also uses very little data.
Cons
Process of adding people to a meeting and getting them to join can be quite tedious and inconvenient. The free plan is also pretty limited, both in the amount of time allowed and in how many participants can join a meeting. Although the premium pricing is not overly expensive, there should be more consideration for lighter users who do not need to pay much just to use the software occasionally. Another issue is that the audio does not really filter out background noise which can make calls sound wonky at times.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
10
Writing and Editing, 1-10 employees
More than a year
“Review of platform”
Pros
It works really well for hosting a large audience and the fact that it is completely free makes it even better. I also appreciate that it supports Google Calendar and scheduling meetings is very convenient.
Cons
There are too many subscription options which can be confusing. We also cannot control comments and the platform does not offer HD-standard video.
Rating Distribution
Ease of use
7
Value for money
10
Customer Support
10
Functionality
10
Information Technology and Services, 11-50 employees
More than a year
“great calendar sync”
Pros
Sending invites to participants takes almost no time and it makes sharing content across different devices very easy. I also appreciate being able to customize the interface to match my preferences and choose the options that best fit what I need. The calendar sync is especially convenient since it helps me schedule meetings and receive reminders while invited attendees automatically get those meetings added to their own calendars right away. Also the platform makes it efficient to share files, screens and presentations and it offers high-quality audio and video, very fast sharing and live streaming, plus strong noise isolation. It also gives us the ability to broadcast ourselves live in real time.
Cons
I really did not run into any problems while using this tool and all I came across were useful features that matched our needs well.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Hospital & Health Care, 500+ employees
More than a year
“excellent participant controls”
Pros
Managing meeting attendees is extremely easy since the platform supports preregistration and can create unique links for each participant. There's also flexibility to use one general invite link for everyone or let people join with a meeting ID and password. The recordings come out in very high quality, are simple to share and can be protected with a password as well.
Cons
Pricing feels a little higher than average if you need to host more than 100 people in a single meeting.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Retail, 1-10 employees
More than a year
“useful features”
Pros
Whenever I receive an invitation link for an online meeting, the app joins right away without any hesitation and all the features included are really excellent.
Cons
The part that bothers me is that when trying to connect, things can keep getting blurry.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Professional Training & Coaching, 51-100 employees
Less than a year
“love it!”
Pros
One thing I really appreciate about it is how it keeps getting useful updates that make online meetings and remote work more effective. Being able to share my screen in real time while still seeing the participants has been especially helpful for teaching and for going over notes together. The part I value most is that it still works fairly well even when the internet connection is unstable which is something many of us deal with in developing countries. Features like giving the host control to mute disruptive participants have also been a big plus. It has made it much simpler to stay connected with coworkers, friends and family and on top of that, it's easy to use and packed with features that make communication easier during these hectic times.
Cons
Design could still use some work especially since it would be better if a green screen wasn't necessary. Also considering there are other products out there offering similar quality and services, it could be priced more reasonably.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Medical Practice, 500+ employees
More than a year
“helped during the pandemic”
Pros
When I think about online communication, this platform immediately comes to mind. It was incredibly helpful during the pandemic for both meetings and virtual classes. I also appreciated that it supported asynchronous participation since sessions could be recorded and shared with others later. As long as the wifi connection is solid, the video and audio stay very stable. The phone dial-in option is another excellent feature for people dealing with unreliable internet. I also enjoy the interactive tools especially screen sharing. Also it can accommodate hundreds of participants in a single meeting which makes it even more useful.
Cons
The monthly subscription is quite expensive.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
9
Medical Practice, 1-10 employees
More than a year
“Good for group meetings”
Pros
It's really flexible for having a conversation or hosting a meeting with just one person or with a whole group at the same time and everyone can interact with each other during the call.
Cons
Getting started with the software can be a bit tricky especially when several people are all trying to sign in at once but after you become familiar with how it works, it's pretty simple to use.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Food & Beverages, 51-100 employees
More than a year
“stable connection”
Pros
One thing that really stands out is how stable the audio and video connection stays during meetings. Screen sharing and remote access are simple to use and being able to use virtual backgrounds without needing a green screen is a big plus.
Cons
The charm bar occasionally disappears and can be difficult to restore. It may also be having some compatibility issues with Zenu.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Civil Engineering, 500+ employees
More than a year
“stands out!”
Pros
Makes it possible to host meetings with more than 500 participants which is incredibly helpful for workshops, conferences and seminars. The option to save video recordings to the cloud is a big advantage as well. I also really enjoy the whiteboard feature since it allows writing directly on the screen or over slides during presentations. On top of that, the interface feels very user friendly and the third-party integrations are one of the best parts because they make the platform even more useful.
Cons
A few things could still be better. The meeting duration can get expensive, there's no built-in real-time captioning unless you rely on third-party apps and the mobile app could use more features and options.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
10
Computer Software, 1-10 employees
More than a year
“my choice!”
Pros
Whenever a new project idea comes up, I need to talk it through with my colleagues and since we're not in the same place, the platform makes it possible to meet with everyone at once. You can join meetings from either a phone or a computer which makes things much more convenient. It also helps that you can mute participants or remove disruptive people right away. The sound and video quality are very clear and high-resolution and that's something I really appreciated. Another useful feature is being able to record both audio and video meetings on your device and watch them again later. Screen sharing is also available which is very helpful for explaining lessons and there's even a whiteboard for drawing shapes along with some educational alerts. There are two versions of the program: the free plan allows meetings of up to 40 minutes with 100 participants while the paid version increases the capacity to as many as 1000.
Cons
I was bothered by the privacy risk because the chance of spying feels fairly high. If someone shares the meeting link, people from outside the meeting may be able to join without much difficulty.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9